2021 Jaguar E-Pace technical service bulletins
290 technical service bulletins and manufacturer communications cover the 2021 Jaguar E-Pace.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Interference from external WiFi sources could disrupt wireless CarPlay or Android Auto connection
- Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
- Exhaust System Oxygen (O2) Sensors
- Software Over The Air (SOTA) updates are failing to complete
- Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to...
- Software Over The Air (SOTA) updates are failing to complete.
- Software Over The Air (SOTA) updates are failing to complete
- Wireless Charger
- There are several scenarios where the key may be set to a deactivated state.
- Incontrol remote app wake up timer
- While driving with satellite maps, sometimes image doesn't load fully and then comes back
- Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual...
- Pivi wireless carplay / android auto connectivity
- After vehicle off, the fan continues to run at high speeds.
- Coolant fan may continue running at high speed after ignition shut-off
- Pivi
- Body / hmi CAN functions reset every 8-10 minutes
- Passive entry intermittent operation
- Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
- Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air...
- Passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the...
- Passive Entry doesn't respond intermittently to access car
- During a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag...
- Near Field Sensing Module (NFSM) Wired Updates
- Software Updates
- Front Stabilizer Bar Link
- The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a...
- MIL on Instrument cluster.
- Clear SOTA Persistency
- Autofred approval – cosmetic defect on idma and icdm
- A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA)...
- Leaking windshield that caused the water ingress on the electrical component.
- Engine Oil and Filter Change
- Front Stabilizer Bar
- Near field sensing module wired updates
- Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a...
- Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
- A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are...
- There have been several FRED submissions for a customer allegation of a rear brake warning being...
- There have been several FRED submissions for a customer allegation of a brake noise concern.
- There have been several FRED submissions for a customer allegation of brake judder/vibration.
- Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the...
- Pivi satellite radio chanel display fault
- Low engine coolant lamp warning on instrument panel and/or coolant leak.
- The parking brake switch sticks or does not work.
- Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
- PIVI satellite radio favorites screen displays an incorrect channel.
- Thermostat Housing Engine Coolant Leak
- Low coolant light on or smell of coolant from engine area.
- Front / Rear Door Latch
- The engine cooling pump has a visible coolant leak.
- MIL lamp on the instrument cluster
- Fuel Pump Driver Module Inoperative
- Engine oil and filter change
- Near field sensing module (NFSM) wired updates
- Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their...
- A customer may report that the windshield wipers stop up on the windshield when turned off.
- Low coolant light on or visible signs of engine coolant on or around the coolant pump.
- Software Updates CLOSED
- Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected
- Improvements to SOTA (Software Over The Air) capability.
- Pivi sota - fault diagnos is and resolution
- Software updates
- A concern has been identified where certain vehicles are failing to complete existing Software Over The...
- The engine oil and filter are to be replaced.
- A creaking type noise from the roof area is heard while driving.
- Creaking Noise From Glass Roof Panel
- Extended warranty on DMTL Pumps 2020MY to 2021MY.
- Customer may report an active SOTA campaign which fails to complete download or install
- Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control,...
- DTC repair
- Startup battery keeps draining / Vehicle will not start
- Customer states the weather app is no longer available
- Customer reports lack of power and/or check engine light on.
- The headlamps not fully functioning properly after module replacement.
- Weather and Park & Pay Apps disappear after PIVI update
- Battery low warning displayed on instrument cluster and/or no-start
- Loss of GPS location and clock time
- The wiper blades streak, smear, judder or squeak during operation
- The sunglass holder won’t open or does not operate correctly
- Front interior courtesy light – non-illumination
- A concern has been identified where certain vehicles are failing to complete existing Software Over The...
- Pivi ip 36 , becm os 4.0.0
- Battery low warning displayed on instrument cluster and/or no-start.
- Misfire or rough running
- Redeveloped profiles
- Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
- Pivi IP36 , becm os 4.0.0 – improved / changed features
- A customer may report that the front or rear door latch does not operate as expected.
- JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control...
- Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain...
- Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain...
- The engine will not start due to a communication issue between the Instrument Panel Cluster Control...
- Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
- Customer reports of 12V battery issues
- Amber Malfunction Indicator Lamp (MIL) Displayed – Engine May Not Start With Multiple DTCs Present
- Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav,...
- Customer reports, Engine Light is on and poor cabin heating.
- Customer reports, Engine Light is on and engine running rough.
- Engine misfire
- Non-start situation
- Unable to disengage all wheel driver AWD
- Check engine (AMBER) and poor cabin heating
- Malfunction Indicator Lamp
- Mhev DC/DC
- EV Mode not being available when selected by the driver (PHEV Engines)
- No Start
- Surround camera, 360 Park aid features are not operating
- Customer reports that low coolant lamp on, coolant leak.
- Mhev DC DC converter squeaking noise from inside the cabin
- Near field sensing feature degradation
- No communication with impa via topix cloud
- Unable to complete pdi due to telematics incontrol activation failing
- USB stick not recognized when inserted into the Front Portable Media Interface Panel
- Pivi –
- Message center displays ‘Coolant Level Low’ warning message.
- Vehicle will have a lack of power, drivability issues, and possible check engine light on.
- Pivi loss of GPS location and clock time
- High voltage coolant heater internal failure
- Mhev DC/DC converter noisy, low battery warning illuminated.
- USB stick not recognized
- Customer reports coolant level low message on dash or a coolant leak.
- Sota campaign
- Coolant level low warning message
- Driveline Noise or Vibration
- A customer may report a graunch type noise from the front brakes when coming to a complete stop.
- Noise from front brakes with 18-inch diameter brake system.
- Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions),...
- Front Suspension Knocking Noise
- Engine misfire or rough running
- Loss of steering assistance - closed
- Unable to disengage AWD
- Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not...
- Thermostat coolant leak
- Pivi pro USB inoperative
- Thermostat coolant leak
- HVAC systems taking longer than expected to warm the cabin in cold environments
- USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
- Charge warning light on, MIL light
- HVAC taking longer than expected to warm the cabin in cold environments.
- Service Action
- Unable To Disengage All Wheel Drive (AWD)
- Vehicle Cabin is slow to warm up
- Seat Mounted Seat Switches Not Working
- Surround camera; 360 Park Aid features or any of the feature is not operating.
- Navigation voice guidance no longer operational after latest NGI update
- AJ20-P4 engine- Coolant leak from Thermostat
- 1) Noise when braking from moderate speed (grinding)
- Vehicles may experience a loss of steering assistance, with a 'Steering Assistance Reduced' message, along...
- Emission recall H372 - electric supercharger - intermittent operation
- Voice guidance concerns when using Apple CarPlay.
- IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to...
- Coolant leak from Thermostat
- Seat mounted seat switches – Seats not moving
- A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor...
- Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA...
- Improvements/Fixes – Improvement in system stability – Improvements in acoustic reliability / Audio loss –...
- Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi...
- 21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation...
- Loss of steering assistance
- The wireless phone charger is not working with iPhone 12
- Transmission fluid leaks
- Timing chain replacement VVT Service Part Incorrectly Boxed
- Reduced or Lack of Steering Assistance on Start-up
- Seat Recliner Motor Inoperative
- Seat Power Fore/Aft Motor Inoperative
- Seat Power Height Adjustment Motor Inoperative
- Xcl distortion or rattle noise present while using the audio system
- Loss or steering assistance
- Ice/snow/rain drive mode not resetting
- Non-start
- Groan, Graunch or Judder Type Noise From Front Brakes
- Panoramic roof sun blind inoperable.
- Jaguardrive control (JDC) modes not resetting
- Customer states harsh shift, transmission warning lamp.
- – Customer states check engine light is illuminated.
- Groan, Graunch or Judder Type Noise From Front Brakes.
- Key remote functions and/or passive entry stopped working.
- Connectivity functions are no longer working.
- Mhev 48V
- Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
- Request for software update shown on touchscreen
- Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
- Customer states downloaded software will not install
- BECM offline after programming.
- A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at...
- Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
- Infotainment Updates
- Navigation voice guidance is not working with Apple CarPlay
- The vehicle does not Eco Stop.
- Check Engine MIL is illuminated.
- Unable to log into InControl Account.
- Smart key inoperative
- Navigation displays current location is berlin, germany
- IMC Update 21A will not install
- Customer is unable to log into InControl Account after account creation
- Customer received “unknown error” when trying to log into Pivi profile
- There was a flashing D when slowing to a stop.
- There is a noise from the vehicle while driving.
- A customer may report a creaking type noise coming from the roof glass area while driving at low speeds...
- Attachment.
- Pivi IP27.2 (OS 2.0.6)
- Automatic High Beam Disabled
- Navigation Voice Control does not function
- Creak Noise From Glass Roof Panel
- Check Engine MIL
- After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will...
- Pivi Pro navigation map data fails to install from USB device to vehicle
- Knocking noise from front suspension lower control arms
- Front Direction Indicator open load DTC’s may sometimes being incorrectly set within the Headlamp Control...
- A customer may report the air conditioning system is not cooling intermittently.
- The engine is running rough
- No cabin heating while running in vehicle in EV mode.
- Air Conditioning operating Intermittently.
- The engine will shut off at low speed approaching a stop and restart immediately by using the engine start...
- The Check Engine Lamp is illuminated.
- The engine fan will run sometimes after the engine is shut off.
- There is a squeak from the engine at startup or shut down.
- Suspended Campaign H291
- Door Seal Loose / Adrift
- An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle...
- Mongoose Update.
- Image.
- DVD software update
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