2011 Jaguar XF: fuel pump failure

Filed Feb 28, 2022 · Electrical, Fuel system · 59,147 miles · CA

The contact owns a 2011 Jaguar XF. The contact stated that the fuel gauge would intermittently indicate that the fuel tank was empty while there was fuel in the tank. The contact stated that upon taking the vehicle to the gas station and refueling, the fuel gauge indicated that the fuel tank was full; however, two days later, the fuel gauge indicated that the fuel tank was empty. The contact did not refuel and continued to drive the vehicle. The fuel gauge later indicated that there was 3/4 tank of gasoline left. The vehicle was taken to the dealer where it was diagnosed that the fuel tank, the assembly sender, the flange, the gasket, and the fuel pump needed to be replaced. The vehicle was repaired. The contact became aware that the manufacturer had issued a Technical Service Bulletin Number: JTB0001NAS1 regarding the fuel gauge failure. The manufacturer was not notified of the failure. The failure mileage was approximately 59,147.

Filed Jun 24, 2020 · Fuel system · 111,000 miles · NC

Tl* the contact owns a 2011 jaguar xf. The contact stated that while driving 60 MPH, the vehicle stalled with the check engine warning light illuminated. The contact attempted to restart the vehicle but was unsuccessful. The contact called a relative for assistance. The relative disconnected and reconnected the fuel pump and the vehicle operated as intended. The vehicle was taken to jaguar greensboro (1205 bridford pkwy, greensboro, nc 27407) to be diagnosed. The contact was informed that the fuel pump and flange were defective and needed to be replaced. The contact was also informed that the wiring harness needed to be replaced. The vehicle was not repaired. The contact linked the failure to the federal safety agency campaign number: 10v332000 (fuel system, gasoline) however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 111,000.

Filed Feb 28, 2020 · Fuel system · 55,000 miles · NY

Vehicle subject to apparent fuel starvation. Engine cuts out and cannot be restarted. Sometimes when stationary and sometimes when moving. After a period of time it spontaneously restarts, typically next day. Aaa towed and replaced the fuel pump with oem part, but it does not help. I can provide receipt if needed. Appears to be very similar symptoms to the 2010 and 2013 jaguar xf recalls, but jaguar indicates that my VIN is not covered and I should contact the dealer at my own expense. Persistent problem...dangerous and not fair! This happened 4 times so far, most recently yesterday. Car has apx. 56k miles on it.

Filed Dec 6, 2019 · Fuel system · 55,000 miles · NY

Vehicle died while driving and will not turn over. This happened a few times before. My mechanic tells me that it is the fuel pump and that they were able to start the car by banging under the car near the fuel pump location. Jaguar has a recall on the fuel pump relay for my car year and engine, but the jaguar national headquarters says that it doesn't apply to my vehicle. Seems like a similar problem that should be covered by them.

Filed Oct 28, 2018 · Fuel system · 69,000 miles · TX

The in-tank electric fuel pump may not be correctly activated as the fuel pump relay is not energized following a vehicle startup cycle.an inadequate supply of fuel to the engine could result. Fuel starvation to the engine leads to engine stumble followed by engine cutout with minimal warning and could potentially cause a crash, I was in motion doing 65 MPH on a freeway and the car stop with no warning . I had to tow it to my house. A week later the car started again but the mechanic advise me to replace the fuel pump based on the recall.

Filed Oct 4, 2018 · Fuel system · 104,000 miles · NV

My car has a strong gas smell inside and out it is leaking fuel underneath the car when you lift the backseat up the fuel is shooting out, I took the vehicle to jaguar and they said there is a crack in the fuel pump flange. I called jaguar corporate office and they stated that there was a recall on that part but my car was never serviced for it. I am not the original owner I have had this car since february 2016.

Filed Aug 7, 2018 · Fuel system, Suspension · 109,000 miles · NC · fire

Tl* the contact owns a 2011 jaguar xf. The contact stated that it took several attempts to start the vehicle. In addition, while driving, white smoke and fuel appeared from the rear of the vehicle and the check engine warning indicator illuminated. The contact was able to coast the vehicle to the side of the road. The vehicle was towed to the contact's residence. The vehicle was later taken to jaguar of greensboro (1205 bridford pkwy, greensboro, nc 27047, (336) 299-1500) where it was diagnosed that the high compression fuel pump, ball joint, and fuel injectors needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failures and informed the contact that the warranty would not cover the repairs. The approximate failure mileage was 109,000.

Filed Jul 28, 2018 · Fuel system · 68,000 miles · CA

Had a 100 miles left in tank got gas filled it up left gas station got on freeway doing 70mph car stalled no warning no nothing almost caused major wreck. Had to tow car home didn't start until next day got code p0627 meaning a bad fuel pump relay which is already a recall on the same year and engine 5.0 v8 xf but not on my xfr 5.0 needs to be recalled and paid for.

Filed Mar 28, 2017 · Fuel system · 55,000 miles · VA

Tl* the contact owns a 2011 jaguar xf. While driving approximately 10 MPH, the vehicle stalled. The vehicle was towed to a mechanic who diagnosed that the fuel pump failed. The vehicle was not repaired. The manufacturer advised that the vehicle was not included in the federal safety agency campaign number: 10v332000 (engine and engine cooling). The approximate failure mileage was 55,000.

Filed Aug 25, 2016 · Fuel system · 57,042 miles · CA

The original fuel pump on the car failed on 3/16/16 resulting in engine shutdown and subsequent loss of vehicle control while driving on a city street. A new fuel pump with jaguar part number c2d25079 was installed by jaguar land rover carlsbad, ca. This replacement fuel pump also failed on 8/19/16 resulting in loss of vehicle control while driving on a city street. Another fuel pump with the same part number was installed on 8/24/16 by the same dealer. We are concerned that we may have another failure while driving which results in the engine shutting down with subsequent loss of braking, turning, etc. Repair work was performed by jaguar land rover carlsbad, 5660 paseo del norte, carlsbad, ca 92008, phone 760‑404‑5600.

Filed May 12, 2016 · Engine · 70,000 miles · GA

Tl* the contact owns a 2011 jaguar xf. The contact stated that while driving at approximately 45 MPH, the engine stalled without warning. The vehicle did not restart. The vehicle was towed to a dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure and the VIN was not included in the federal safety agency campaign number: 12v521000 (fuel system, gasoline). The failure mileage was approximately 70,000.

Filed Aug 1, 2014 · Fuel system · 57,000 miles · FL

The fuel pump failed for a 2nd time...we replaced it underwarranty 6 mos ago..friends are complaining .I called jaguar USA they have no interest in this.this is a highly dangerous condition very common in this model.