Since I purchased my used vehicle I have had a reoccurring issue where the vehicle hesitates to accelerate in the first gear. Recently it has gotten so severe that the vehicle completely shuts off. I've noticed that it occurs most frequently after I fill my tank and after prolonged periods of being stopped. It has occurred four times on the highway while sitting in traffic and most recently while waiting at a red light. When it occurs the vehicle still has power running through and a notices always pops up saying "car must be in park in order to shift." in all cases I have had to turn the vehicle off and wait several minutes before the car was able to turn back on. In all cases no indicator light appeared as to what the problem could be. After taking the vehicle to get serviced thew first time I was told it was the battery. The second time I took it to get serviced I was told the evaporated canister and purge solenoid had to replaced. The issue still exists and the dealership has asked me to continue driving the vehicle as is until a service light appears because they do not know what the problem can be. This vehicle is not safe to drive as is.
2014 Jeep Cherokee fuel system complaints
Page 7 of 8: complaints 161 to 190 of 200, newest first, as owners wrote them.
Car stalls and completely shuts off. Told its gas and not to fill up gas tank. Not sure how this effects the transmission. Car jerks into gear or right before shutting off. Shakes, is loud. Does this with or without filling up the tank. Car had barely half a tank when I purchased it and it did it then. The very next day. I have an extended warranty. And I believe the power train warranty still applies but they won't fix the problem. Keeps saying its not pulling or storing codes. Engine light and service transmission light comes on and stays on. Not on the next next. Hard starts. Trans is slipping. It does this while I'm driving. Either at take off or while I'm slowing down to stop is when it shuts off. You can feel the trans slipping while driving. Car is noisy sometimes and slow to accelerate. Car acts like it going to stall while driving on city street or highway. Has shut off on both. I do mostly freeway driving. Was told there was a case involving make year and model of my car. I looked it up and there appears to be a class action lawsuit in regards to faulty transmission and chrysler knew of this. I was not told about this when I purchased the vehicle and the vehicle has been doing this since I purchased it in september of this year. I have taken it in and called several times for the same thing. They updated the computer and replaced a part and now they are basically telling me they don't know what the problem is except that it may be from filling up my gas tank and it making the engine stall but no solution to fix the problem besides not filling my tank I am guessing. But no explanation on the trans. Just keeps saying its not storing or pulling codes. This is dangerous to be driving a car that can shut off at will with my kids in the car.
I'm no car expert but there is something seriously wrong and it can be extremely dangerous. Every time I fill up my jeep with gasoline it stalls out or stops working while I'm driving. It mostly just stalls out when I am in a low RPM but sometimes when I'm driving down the interstate or trying to pull out in an intersection it feels like there is a disconnect between the pedal and the engine. It will stop working in the middle of traffic, while I'm in an intersection, or while I'm driving at 60 MPH. This is extremely scary and I know other people have had this issue because it is all over the internet. This presents a danger to the public, jeep drivers, and it definitely constitutes a recall. Jeep needs to fix this.
The vehicle shut off without ability to steer or shift in the middle of driving. This has happened while driving on 3 separate occasions without resolution or explanation from mechanics or service managers as to why it's happened. There is also jerking or shuddering at vehicles without understanding or resolution on sporadic occasions.
Bought this car 12/1/16 and purchased best optioned warranty. Car is stalling and locking up steering. 5x in last 3 days. Mil light, etc light coming on. After turning engine off and on, car will drive fine other than transmission is jerky. Seems like there is a dead spot when trying to accelerate. I put premium gas in this car. There is something definitely wrong with the computer language between fuel intake and transmission shifting gears. Bringing it to naples dodge tmrw for service and hopefully will be under warranty.
My wife's 2014 jeep cherokee has 40k miles on it and about a month ago she took it in for service because it started shuddering/vibrating and then shut-off/stalled on her and displayed 'service transmission'. We had it towed to a local dealer here in va and they said it was software recalls that addressed this issue. We took it back 2 more times to this same dealership and they second time they said conveniently that another software fix had come out to fix the issue but we had to pay for it regardless of having the extended warranty because as the service tech put it 'things break'. The third time they told my wife it was her fault for 'over filling the gas tank while pumping' since the issues seem to happen without fail every time she has filled the car up to a full tank since the first issue. Now we are taking it to another dealer for the same issue (4th time no fix).
Several incidents where vehicle suddenly looses ability to move forward. Engine still runs, display says shift to park, then back to desired gear. Check transmission light, check parking brake light. Loss of power occurs suddenly - has occured while crossing intersection. Requires stopping car. Putting in park. Usually I also have to shut down ignition and restart, then shift back into drive. Problem resets the transmission, causing any learning data to be absent - first shifts into gear extremely rough. Vehicle has had transmission recall preformed - but this is not the issue. Chrysler has informed me that certain errors can occur that send a shut down code to the transmission. Obd2 code when this happened for me was p1ddd-00. They say that fuel valve issues in the fuel system cause the code, which in turn shuts down transmission. Note attached service bulletin that hints at issue. The crazy thing is a fault in the fuels system allows the engine to continue (great since engine continues - now my car engine could catch on fire and I have no motive power) - but resets the transmission, leaving one stranded for several moments where ever this occurs. Chrysler tells me other issues can can cause transmission shut down in lieu of going to limp mode. I have had several issues of this in the 3 years of ownership - many people think there is a transmission issue - maybe there are on some cars - but now I learn that other failures can cause random resets of the transmission. Chrysler says - see service bulletin - even overfilling gas tank can cause this issue. Vehicle is unsafe to drive and unfit to be on the streets.
When the fuel tank is allowed to auto fuel to full, without forcing extra fuel in the tank, the vehicle will stumble and die when entering traffic while leaving the fueling station. If we purposely fuel the tank no more than 75%, the issue does not occur. Every time the tank is allowed to fuel to full, the event happens. As speaking with my dealership in texas, they have acknowledged an increasing awareness of a rise in complaints regarding the patriot and cherokee models. This is an extremely dangerous situation which disables the power steering and power brakes, regardless of the environment you have entered, when the vehicle fails. The fuel and vapor separator located on the top of the fuel tank assembly is apparently the culprit. When raw fuel is allowed to travel to the charcoal canister, the on board computer recognizes a dire situation and shuts down the engine. I am an ase master mechanic and work for a large school district managing the fleet. Imagine your elderly mother or grandmother faced with this situation an a busy highway.
3-25-17 - toms river, nj vt - fuel/propulsion system I purchased a jeep cherokee latitude from lester glenn in toms river I have had constant fuelling issues for apx 2 weeks now. It started suddenly the pump clicks off after less the a gallon has been pumped like it is full and continues to click off while trying to full the tank. It would also some times "burp up" before it would shut off spilling fuel on the side of the vehicle. Taking 15-20 minutes to fill the tank. This has happened at several difference gas stations. I went to the dealer to have this checked, they told me the fuel tank need replaced which cost $800.00 plus labor and taxes. This is not covered under warranty due to the miles on my car (56000). This seems to be safety issue, as the fuel spills causing both a fire and environmental problem. This also seems to be a manufactures defect as there has not any damage or modifications to the vehicle or fuel tank, the fuel tank is not a wearable parts and should be covered by jeep even though I an over the miles.
Brought at in for jeep service 3 times as it shakes violently, dashboard engine & transmission idiot lights turn on, car stalls. The 1st and 2nd time jeep claimed it was due to recalls now they blame us for overfilling tank. We are adamant that we did not overfill. When gas tank was filled the pump nozzle was removed when it clicked and stopped. Now we are told we need a fuel pump module, emission monitor, carbon canister & celluloids at our expense of $1200+. Car is under warranty. This happened when slowing down at a light the 1st time on a city street, pulling into a parking space the 2nd time and pulling into driveway 3rd time. I contend that if the fuel pump module was not functioning properly perhaps this created a situation that would not allow the proper vacuum to build to let the gas station pump know the tank was full. No gas spilled out at the pump. We cannot have a vehicle that cannot be filled or that we can't trust is being read correctly by the gas pumps. Call backs from customer care are nearly non-existent. Car has been in the jeep shop since february 28th 2017
While driving my 2014 jeep cherokee on a city street, the jeep would randomly lose power and stop moving. I would be accelerating after being at a stop light and the jeep would lose power and stop moving. Also, I would be turning the corner at a stop light or stop sign and the jeep would lose power and stop moving. When this occurred, I would place the jeep into park and turn it off. I would have to wait a minimum of 5 minutes before it would restart. Once it restarted, I was able to accelerate. I took the jeep to the dealership 4 times before they were able to find a probable problem. However, this was only after I re-created the problem for them since they were unable to recreate it. They thought that the problem was possibly a failed fuel pump module and the charcoal canister saturated and contaminated with raw fuel as a result of faulty fuel pump module.
Just under 20,000 miles went to fill up with gas and as soon as I started the pump the gas cuts off as if I had a full tank. I tried tilting the nozzle, pulling it out a bit, trying to slowly pour, etc and nothing worked at two separate stations. Can not go with the automatic shutoff I risk over fueling the vehicle if I try to fill it up all the way.
Fuel tank will only take small amounts of gas at a time. Gas backs up in fuel neck and causes the pump to shut off. Fuel gauge will indicate low and takes me over 10 minutes just to put in 10 gallons of gas. I have tried holding the nozzle at different angles, different speeds and tried multiple gas stations with no success. Gas continues to back up in the fuel neck and occasionally pukes up gas out of the fuel neck.
Tl* the contact owns a 2014 jeep cherokee. Upon refueling the vehicle, fuel spewed out of the fuel tank. The dealer diagnosed that the fuel tank assembly needed to be replaced. The contact waited over a month and was unable to determine when the manufacturer would supply the part to the dealer. The dealer did not state whether or not the part was on a backorder. The failure mileage was not available. ...updated 03/13/17 *bf
Just under 36000 miles went to fill up with gas and as soon as I started the pump the gas cuts off as if I had a full tank. I tried tilting the nozzle, pulling it out a bit, trying to slowly pour, etc and nothing worked at two separate stations. Brought the jeep into the dealership and it was diagnosed as either a bad check valve or board sensor which requires a new gas tank. Was told the gas tanks are back ordered from the supplier with no eta and sent home with my jeep. Hoping the gas tank comes in quickly since it take a long time to fill up and because I cannot go by the automatic shutoff I risk over fueling the vehicle if I try to fill it up all the way.
When I pump gas into the jeep, it cuts off after only a very small bit of gas has been pumped. The fuel gauge will show that I am low on fuel, I will stop to get fuel, when I pump the pump auto cuts me off as if the tank is full. There is also a backsplash of fuel inside the hose. I had the car serviced in march 2016 and the notes indicate that a filler tube was replaced. Now it is december 6, 2016 and I am having this same issue. When I read the jeep owners boards, this appears to be an issue with many jeep models and for many model years. It worries me that I will be stranded out on the roads and not able to fill my fuel tank to carry on with my trip. Also, I am concerned about the gas backsplash. While I have not yet seen the gas leave the tube, it does back up to the point I can see it and one thinks it will back out of the car altogether. I just don't see how this can be safe. Since it happens when I am pumping gas, the vehicle is always parked and turned off when I experience this issue. On some of the boards, it is recommended to back up the gas pump and try it different angles within the tube. No matter how much I back the pump up or angle the position of the pump, it cuts off after only a tiny amount of gas being expelled into the jeep tank.
Vehical has lost power 4 times while driving. Almost causeing a collision with the vehical behind me. Vehical was diagnosed by private mechanic dealership does not have any available appointments and parts are not available at this time to correct the recall. This vehical is unsafe to drive and has been reported to jeep but they cannot help till it is diagnosed with a certified jeep mechanic
Main issue is with the nine speed transmission on our 2014 cherokee. We have had issues with this transmission from the day w bought car. Initially there were the bumps, bangs, knocks and hard erratic shifting both up and down shifting. Now with 20,000+ miles, and many-many trips to dealer we are still having to deal with a situation in which the transmission has been "flashed" to remove second gear on downshift, thus hanging up in third, and causing vehicle to almost stall out when trying to accelerate from a slow, non-stopping speed. This has created some gut wrenching as well situations. The only way I have found to overcome this problem is to manually shift into second gear - - - and this is supposed to be an automatic transmission. My wife generally uses this car and does not really understand the "manual shifting part". Hopefully, she won't get injured or worse in this thing!!! This needs to be fixed!!!!!
Vehicle doesn't idle at stop signs or light, often the engine shuts down if brake is applied abruptly. When selecting drive from reverse the vehicle engine dies and same with turning left or right if your feet is not on the accelerator pedal. Happens both on the highway or around local streets.
I have a 2014 jeep cherokee. 3 recalls (shifting, wipers and lift gate) still waiting on the parts for the lift gate. Massive shifting issues. Low speeds transmission slams into the lower gear and hesitates to shift in a higher gear. Sitting in a line the car will jump forward even with foot on the brake. Driving approx. 60 MPH on interstate rounded a curve, the transmission did a weird noise and the whole car shifted to the right, the car slammed into the lower gear, almost loosing control. If you do not come to a full stop before trying to accelerate, there is a 2 to 5 second hesitation before it will downshift and go forward. I have almost gotten into several accidents because of this. Driving down a street at approx. 25 miles per hour the car accelerated then downshifted almost immediately causing a whip lash effect. I have had it looked at the dealer every time I have taken for a oil change and they say jeep knows it a problem but don't know how to fix it. They do updates on the system but nothing has helped. This last time made it worse. How long does jeep have to "know" a problem exists before they fix it or buy them back? Does someone have to die? It has been very close several times. There have been so many incidences its hard to pick just one. This has been a constant problem since the first "update" about 6 months after I bought the vehicle. I have a special needs child, I don't have the money to try to trade this car off as upside down as I am...I need some help.
Vehicle lost power in the middle of a busy intersection. The throttle control warning light, and the check engine light came on. This is a very serious safety hazard as two vehicles almost collide with me due to the sudden loss of power and stalling.
After starting my vehicle first thing in the morning, I drive less than a 1/4 mile, my jeep will suddenly lose power and stall. This happens in traffic and I become a traffic hazard in heavy traffic. The vehicle tells me to put the shifter in "park" and once I do and attempt to restart the vehicle, it usually takes several attempts, but it will start. Due to the issue, vehicles stack up behind me, others attempt to go around me, and when the vehicle does regain power, it chugs along for another 1/4 mile before it seems to be running normally. My vehicle only has 26,000 miles on it, and I should not be experiencing this issue. I am bound to get hit in traffic when my vehicle loses sudden power the way that it does. I lose power steering, and at this point, I am unsure if the air-bags would operate due to the power loss.
I started my car with push button ignition and it immediately accelerated to 4000 RPM and stayed at that speed for over 20 minutes. During that time, I was unable to turn the car off and could not shift the car. When the engine finally returned to a normal idle speed, I could shift the car but could not accelerate the engine. I would press the gas pedal and nothing happened...the engine remained running at idle. I called to have it towed to the dealer and after it sat for an hour or so , it was able to be driven on to the flatbed truck. The check engine light was on. After 5 days, the service manager called and said that they couldn't find anything wrong with the car. The check engine light was not on and there were no codes indicating a problem. They did nothing to find or address this problem and I'm concerned that it could happen again while I'm driving the car. I am also concerned that the engine could have been damaged by running continually at 4ooo RPM for over 20 minutes.. I would assume that this event was caused by a software problem, so I am confident that it will reoccur. Frnkly, I am afraid to drive this car.
My vehicle has had continuous issues of jerking/missing gears when it shifts, when I took to be checked I was told it was a known problem with this vehicle and there was nothing that could be done until the engine blows up. I was not notified of any sort of issues when I bought the vehicle new. I have also now had continuous problems with my vehicle not starting from being stationary, multiple times it has not started after being off for a period of time, ie 24 hours, but also numerous times my vehicle has shut off while in motion, I was driving down the road and my vehicle just shut off completely, no lights, no gas, no radio etc. I was luckily on the side of a non-busy road at that time about to turn onto a main road. I had both my children in the vehicle with me. I was unable to start my vehicle from this now stationary position for approx. 15 minutes I sat idle in the road with my children in the car. Another time my vehicle shut off while I was driving in a busy intersection my car shut off as I was turning and I was almost t-boned my vehicle started up after trying a few times and I was able to get out of the road way. Once I was parked in a parking lot to collect myself, my vehicle would not start again. It took approx. 4 times trying to start it again. I have contacted the dealership again and will be taking it back, to be checked. When I took it to them the first time for it to be checked as to why it shut off and they could only come up with that it was low on oil, they did an oil change and said nothing was wrong with my vehicle, which clearly the oil wasn't the problem because it has only been about 400 miles since the oil change.
Tl* the contact owns a 2014 jeep cherokee. While in park, all the warning lights on the instrument panel illuminated intermittently. The vehicle was taken to a dealer where it was diagnosed that the fuel cap fractured and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the fuel cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,611. Updated 2/18/16 ln the consumer has since traded the vehicle. Updated 03/09/16.
Ordered car through brown motors, located in petoskey mi. Salesman has been conducting business with the family for many years. Car replaced vehicle affected in a major flood, aug. 12, 2014. Picked up car from vehicle courier at a location offsite of the dealership. While driving on the expressway few miles and coming to a stop due to traffic, I noticed that the front end on the passenger side made a very noticeable wobbling motion between 5 and 20 MPH. Vehicle has repeated the wobbling sporadically at the same speed upon acceleration and occasionally when coming to a stop. Took the vehicle in and had two recalls performed. One for the side curtain airbag and another for the transmission module. The transmission module adjustment did nothing to amend the front end wobble. Also, on occasion when accelerating to pass another vehicle, the engine revs up to almost the red line on the tachometer before the transmission shifts and the car actually increases in speed. Luckily I have never experienced this on a two lane road while passing another vehicle. Other than that the vehicle performance has been adequate.
On april 1, 2015 while accelerating from a complete stop to merging into on coming traffic the transmission disengaged and the car lost all power. Warning came on the dash telling me " transmission needs service. No power. Pull over to side of road. Put car in park and shut off engine." this happened again on july 17, 2015 while my wife was making a left hand turn from a complete stop. The transmission disengaged again and she lost all power. She was nearly rear ended by a semi truck who was behind her but made the left hand turn without slowing down. She had our 2 grand daughters in the back set and was scared and afraid for their safety. This 2014 jeep cherokee model has had continued issues with the 9 speed transmission and all jeep does is issue software upgrades to try to eliminate the shifting and poor acceleration problems this transmission continues to have. With the transmission disengaging at lower speeds someone is going to get killed if not seriously hurt. The federal safety agency needs to issue a recall to jeep before someone is killed by this faulty transmission that was brought to market before long term test could be conducted on it to make sure it functions properly and safely.
My wife was on her way to work for the last day before christmas and got 2 blocks from the house before calling for help. The vehicle lost power and luckily she was able to get off of the road. It was rainy both the day before and that morning also. She said there was a message that came up saying shift into park and start the car. She couldn't get it to start again. I met her and after trying, got the car going but noticed that I didn't feel any response or hear any engine revving when pushing the gas pedal down. It also seemed to start fairly rough. She took my vehicle to work. I checked the vehicle later and it started ok. The battery voltage was the normal 12.6v and 14.7v when running. At first I thought it was a fluke. The next day as the vehicle wouldn't start. We decided to wait until fri morning with christmas being thurs. The vehicle did start before the flatbed towed it off to the dealer. The dealer had the vehicle all day and was about ready for me to pick it up when they noticed a loss in pressure at the fuel pump and decided to replace it. After we got the vehicle back it ran ok for a few days but then on 1/3/2015 it cut out again about two blocks from our house in the other direction.. It was again rainy outside. She again saw the same message. I met her and got it started again but also again noticed no reaction to stepping on the gas pedal. When I shifted it into reverse it then seemed to react to giving it gas fine and drove home ok. We took it to church and around town the next day and it seemed fairly normal. Having gone through rough shifting problems with this vehicle early and two transmission problems with chrysler grand voyagers and then this jeep and the articles on this site that seem to be pointing to jeep transmissions I think chrysler better come up with the right fix very soon before someone gets killed.
I was traveling on the interstate in the left lane at highway speeds when I lost my forward drive gear, my vehicle rapidly slowed causing vehicles behind me to break. My display was telling me to shut the engine off and restart the vehicle. My gear shift indicator was flashing rapidly between drive and natural. I tried to get over to the right lane then the shoulder as other vehicles avoided me. My check engine light was on and I had no ability to accelerate. I got to the shoulder, put the vehicle in park, shut off the engine and then restarted. I was then able to proceed directly to the dealer along the shoulder of the interstate without further incident. My check engine light remained on. The service manager ran a quick check and said the vehicle recorded over 20 faults at the same time which ranged from disengaging the anti lock breaks to disabling my forward drive. He said he had never seen before. He returned the vehicle to me the same evening because he did not know how to fix it, but said it was an electrical failure of some type. I contacted jeep case # 26113535. Although they attempted to resolve the issue they ultimately closed the case because once the dealer initially cleared the faults the vehicle could not be diagnosed until it happens again. I contacted jeep reference number 26160146 and expressed my concern that they had closed the case claiming that I had not taken the vehicle to have it diagnosed even though they had talked to the dealer who told them he could not do it. Jeep wants me to wait until it happens again. If I have to wait the until next time my vehicle looses all forward drive and ability to accelerate out of a dangerous situation there may be a fatality or major accident depending on where, traffic conditions and weather conditions it happens.there is obviously something wrong with the vehicle which jeep is choosing to ignore..
The transmission on this jeep has numerous problems, but safety issue is that vehicle adds fuel when you are slowing down or stopping. Prior to shifting down from 8th to 7th on an interstate, and worse, when in city traffic shifting from 5th to 4th when the tachometer actually goes up 1000 RPM or more causing you to brake harder. This is particularly dangerous when on ice and hard packed snow. This is not deceleration due to compression, but an actual addition of fuel just as if you hit the accelerator. It has done this since new, but is getting worse and chrysler has not addressed the issue to date. It has been in for repairs 2 times.
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