Electronic park break. Was repaired but still won’t turn off.
2015 Jeep Cherokee driver assistance complaints
Page 2 of 4: complaints 11 to 40 of 72, newest first, as owners wrote them.
I have a 2015 Jeep Cherokee Trailhawk. It has been in the shop many times due to poor manufacturing and recalls. Prior to me purchasing the vehicle in May 2020, it was involved with a recall for a water leak and powerlift gate short due to water damage. It has leaked water into the hatch/ trunk area since I purchased it. I have spoken with 2 dealerships about the issue. The most recent was November 1, 2022 when it was left with Rockwall Chrysler. My issue is that the Electronic Parking Brake Module was damaged to due heavy rain and the continued leak. On October 30, 2022, we were trying to leave in the cherokee and the Service Brake warning light was on as well as service shifter. The vehicle was stuck due to a malfunctioning parking brake. After multiple attempts, the brake disengaged and I continued to work. October 31, when I started the vehicle the following warning/ service lights were on and remains on: Service Brake Light (2 different lights) ACC/FCW not available / service Auto start/ stop unavailable/service Airbag warning light (went off 11/3/22) 4WD Unavailable/service On my drive home from work, the electronic parking brake engaged while I was turning across traffic and I almost was hit by a large delivery truck. Once I managed to get the vehicle to drive, it happened again on the highway service road and I was very close to being rear ended by an 18 wheeler that was driving behind me. The dealership did no repairs due to the $575.00 charge I cannot pay to diagnose and do a leak test. I explained this was involved with a recall and they basically told me it was fixed in with Canada or Ohio and I needed to return to that dealer (I live in TX). Which is not possible because the vehicle is sitting in my drive way and will not move due to the brake being stuck on. I picked the unrepaired vehicle up on 11/3/22 and was advised its best to get rid of as soon as possible. The problem is that I owe roughly $13,000 on the jeep. I cant afford this and a rental
this vehicle shows all recalls have been completed. however, every time it rains, the hatch compartment fills with water. 10/30/2022, my electronic parking brake light came on and the vehicle was stuck in park. Once we got the car home, I opened the hatch and removed the spare tire; there was standing water in the area from rain. This morning I was leaving for work an d the following lights came on; 1) Service 4WD 2) Service electronic Parking Brake 3) Service Airbags 4) Service Front Collision system 5) Service auto start stop 6) Adaptive Cruise Control not available 7) cruise/ fcw unab=vailable- service required This vehicle has been a complete nightmare. I did record the event as we used a shop vac to remove the water. the Service 4 wd light comes on and goes off randomly daily; the PTU was "flashed" but the problem continued. I have contacted the dealership only to be told all recalls are complete and I must pay for the additional repairs. I have contacted Jeep and have had zero resolutions.
Electric Emergency brake system will not disengage. Started my vehicle and it stated check parking brake and the red light was also on. I thought someone hit the brake button so I hit it and the light went off. I was able to drive my jeep a few feet to unlock the gate to our property. I put the jeep in park got out to open the gate and when I got back in the orange light came back on to check the park brake. I tried clicking it off and it would not go off. I then could not move my jeep forward or backwards. Because of this we had to have the jeep towed to local dealership to review. It is there as we speak. They told us looks to be the brake module. I will have documentation once the repair is complete.
Loss of power to all things electrical 10/10/2022. My son was left stranded in Memphis as a result, leaving him in a dangerous situation. The car was towed to a jeep/Chrysler dealership in collierville, TN on 10/19/2021. I’ve attached the invoices below and of the parts they’ve replaced. Before beginning work the dealership was unable to release the emergency brake x 2 days. It’s is January 4, 2022 & the car is still at the dealership still with no power. Their next suggested part is an ignition switch that is on back order. I’ve read several other reports concerning power loss abruptly in the jeep 2015 model. There were no warning lamps or symptoms of failure preceding the incident. Please evaluate the volume of complaints associated with this particular problem as I’ve read 100s of similar issue with this model vehicle.
Nearly all of the warning lights came on suddenly at the same time. Service parking brake, service transmission, service antilock braking system, service forward collision system and more. The vehicle then starts to have trouble shifting and sometimes acceleration is gone completely. I had to coast over to shoulder on the freeway multiple times. Turning the vehicle off and restarting seems to help somewhat and allowed me to get the vehicle home. Sometimes acceleration is jumpy (slowing down then speeding up again). I have had the vehicle serviced 3 times for this issue. First time they stated it was fixed with a software update. Second time they replaced a sensor inside the transmission, and the third time they replaced the PTU. All of these repairs and the $1,000+ I have paid for the repairs have done nothing to address the issue.
No previous issues with the vehicle until this incident. That morning on my way to work my check engine light came on. I called my husband and he said he would check it out that evening. Got to work fine. When I went to go home from work my car was acting strange. The ac or blower and the radio wouldn’t come on at all until after about 15 minutes of driving. About 5 minutes later my brakes wouldn’t work at all trying to stop at a light and I ended up crashing into a car that was completely stopped while going about 35mph. My front collision detection didn’t go off until I was about an inch away from the vehicle and the automatic emergency brake didn’t engage either and normally if a car is turning slowly 30 ft ahead it will slam on the brakes. Nothing worked and I am terrified to continue driving this vehicle.
In the last 3 weeks I start my 2015 jeep cherokee as usual, shortly after driving when trying to accelerate from a stop the battery light comes on and the dash says cannot switch gears unless in park. The car then stalls and I have to shift into park and restart ,the scary issue is that I am sometimes stuck and cant move until I can restart the vehicle. There is only 57,000 miles on this vehicle .
While driving on a freeway in november 2020 I had engaged the cruise control and set it at the speed limit of 70 MPH. A semi truck changed into my lane without blinker warning. I slammed on the brakes but the cruse control would not disengage. I then began pumping the brakes and still no disengagement. As I approached the back end of the semi prior to hitting it, I drove off the freeway down the descending embankment still pumping the brakes without disengaging the cruise control. As I began sliding down the embankment I brakes disengage the cruise control just before a collision with the divider.
Service 4wd light came on gas cap light came on and it throws my parking brake on automatically when I stop and put into park. Even after transmission was replaced at 60,000 miles still have hard shifting problems as well. Vehicle died when I was at a stop light this is when the lights appeared.
Car stalled out going 25 miles an hour while driving on a side street. Temperature 102 at 3:02pm. Vehicle had only been running less than 30 minutes. All dash lights came on, scrolled thru each service notice {check engine, turn signals, etc..} after 3rd attempt to restart vehicle, it started. Took 27 minutes. Once started, check engine light was on.
My car stalls and shuts off while driving it also gives me a message to shift into park while in motion
Jeep dealers have been unresponsive in resolving/fixing recall w47 leading to the lack of functionality of my jeep cherokee 2015, requiring tow from chester, md to alexandria, va given the vehicle could no longer be driven. Dealer now suddenly has "recall fix" (not available after 9 previous calls/messages between 7/21/2020 - 8/22/2020 when dealer reps never returned a message/call). They claim as of today (after jeep was dropped at dealer by tow truck), the recall fix has been done - but say the transmission light is still on and needs to be repaired/paid for by the customer. I believe this could be further result of not fixing a dangerous recall situation which could have damaged the car beyond the recall related to front wheels, transmission, loss of power, loss of park function. My vehicle stopped running, all transmission service/ABS and parking brake service lights went on simultaneously and the jeep rolled backward until I turned it off. Thankfully I had gotten off of busy highway and experienced this at an exit and then parking lot where I waived other drivers around me, parked the vehicle and then it was placed on a flat bed tow truck. Dealers are not taking this recall seriously. More details attached. The issue has not yet been resolved by ourisman alexandria where my vehicle was towed and is still located.
My 2015 jeep cherokee will go into neutral whilst driving and then traction control light comes on, check engine light, service shifter, then will not drive says to shift to park then put into gear. I do the following and still won't try. Have tried shutting it off turning it back on and nothing works.
Approx. 4:45pm when the temperature was 117, I was parked, with the engine off, waiting to pick up my dog at the vet. I had just driven 15 miles to this location = 25 minutes. Waited over 20 minutes for dog to be brought to car. When ready to leave, car would not start, all service/dash lights come on. (had air, radio, lights} waited over 40 minutes and finally car started. Drove directly home, again the 15 miles in about 20 minutes, backed into driveway, put car in park (did not turn engine off), took dog inside. When putting car in reverse to put car in garage, car stalled out. This was twice in one day!! This has been happening for the last 2 years on very hot days. Why no research/recall on this stalling out issue??
Auto shut down while in left turn lane, waiting for light to turn green. Auto seems to stall out after idling (ie: after leaving drive thru, traffic light). Will not restart, all dash indicators come on. Air, radio, windows still functioning. Had help pushing car out of traffic. 55 minutes later in 117 degrees auto started. Next morning auto would not start, all dash indicators come on again. Had use the key fob trick to start. This has happened in 2019 as well first time, may 1, 2019, towed to dealership, left there for 2 days, nothing found.
An error that continues to come and go is to 'service shifter.' it is apparent there are moments that the shifter sputters, the car will not shift gears (automatic) and refuse to accelerate. The check engine light also comes on for this. Deal ships do not seem to act aware of this issue, but it seems extremely prevalent online. It appears to be based on a faulty shift in the vehicle or bad wiring. However, the deal ships act like nothing is wrong but will change it for you for around $7,000. The car sputtering and refusing to shift while trying to accelerate is extremely dangerous from faulty components and needs to be investigated. It's clear a recall is needed for this.
I have warning lights keep flashing out of control 3 lights keep staying on that is tire pressure system and check engine and start stop system , put a code reader on vehicle and it says transmission module my car will rev up while I n gear hesitate and then jerk real fast and start going super fast without my foot on gas. When I shift the gears into reverse from park or put in park it makes a loud clunk noise and shifts hard. Also the tailgate when opening will open up and immediately shut on me and has hit my head a few times and tried shutting with me in the way. I've reported problems to the dealership several times they send me to a dealership for jeep and they tell me battery needs reset and sent me on my way and I asked to have transmission looked at and they have no transmission tech. While in motion ill take my foot off gas to slow down when coming to a corner or stop and it will speed up on its own causing me to slam breaks quickly. I feel unsafe in this vehicle. Im not the first owner I was financed through bud clary and they can never help me always send me to ncchords dodge chrysler jeep dealership if there is any availability appointments. The issues I have with vehicle are continuous . Really stared bad with lights a few weeks ago. Had car serviced for reg service date on 11th and they couldn't help with my issues recommends me make appointment with other dealership. Ill put the issues with car when its been a everyday occurrence to thus last may on 1st. I bought car almost 1 yr ago and have had problems since day 1 june 27th 2019.
I purchased may jeep cherokee in december 2017. On the first hot day of may 2020, I went into my car, and noticed the dashboard area along with the vents, had began to melt! It was hot outside, but this is not the first time that my car has been sitting in the sun. When I touched the vent, my fingers were covered in this black, gooey substance. Not only is the interior of my car destroyed, but my concern is whether this substance is hazardous. Are there chemicals in the paint or any toxic elements? I have showed the photos of the problem to many people. And everyone has the same answer, which is, "I have never seen anything like this before." I contacted the dealership, where I purchased my jeep. My agent is currently looking into this. The second problem involves the shifter. All of the lights are lit up. I have already had an incident where I thought I was in "park" but it turned out I was in reverse. I found multiple complaints and concerns about this problem in my research.*dt*jb*dt*jb*dt*jb*dt
Service shifter shows on display, all the lights on shifter light up. I looked on internet and many reporting the same issue on many years. Once vehicle is turned off and turned back on the warning goes out, but comes back on in a week or a month. I have made an appointment with dealership to get it serviced. Appears this is a common problem with the make and model.
Had brakes and rotors replaced less than 6 months ago and now I'm being told that I need new front brakes and rotors again. There is chugging with my transmission, and a lot of vibration. I am unable to upload anything without having a mechanic take everything apart to expose it, and I can't afford that at this time.
There was a recall a few years back for electrical issues, I took it in to get fixed and it worked for a few months then after that it works on and off. I noticed when it gets hotter than 80 degrees the A/C will not always turn on. I am not sure if my car was fixed correctly the first time.
I was approaching a 4 way stop with my children in the vehicle, going approx. 10mph. I pressed on the brakes but was unable to stop, making me go through the intersection with vehicles turning into my lane. The brake pedal was rock solid and locked up, and was unable to be pressed. During that time the service elctronic braking light populated on my dashboard.
I was leaving my neighborhood yesterday morning when my jeep shut off without any warning or check engine lights and would not start. Thankfully I was still close to home and was able to go home in neutral! What if I were on the highway? Or in the middle of an intersection! The screen said to put vehicle in park. The radio and lights still work but it does not start. I am financing this jeep and have had it for 8 months from a dealership. I dont have an extended waranty and I dont know how to handle this... I looked up on carcomplaints.com and found identical complaints to mine of theyre new jeeps just shutting off mid drive. This needs to ba addressed. Im terrified of this car.
I have had my car in the shop twice for gear shift issue as well as a blower motor 3 times. If I replace this blower motor it will be the 3rd in 2 years. The gear shifting issue was supposedly just an electrical issue according to the dealership and the upon returning with the same issue I was told an entire gear shift replacement was necessary on my 2015 jeep cherokee. A supposed recall existed but per jeep customer service is was only for cars build in 2014 in the month of october. However in a follow up call today 12/13/2019 jeep was unable to find any recall related to the gear shift or any electrical components that would affect the gear shift or transmission. I would like to request a tracking of calls, emails, reporting of all related issues to jeeps built in 2014 labeled as 2015 that potentially have these issues and a response to how many vehicles need to be included to warrant a recall. The vehicle issues happen both in park, drive, neutral and in reverse.
I was leaving my condominium, soon after stepping the pedal, brake that message appeared on the on-board computer, then vehicle stopped walking. I was trying to call again, to park the same inside my parking space inside the condominium, started to make a very lucky noise and not calling, had to maneuver the vehicle without starting and still call a winch, to take to my reliable mechanic, that until today we can not find out what the problem is this vehicle, whenever we press the brake pedal, the message appears and does not start the vehicle.
I have a 2015 jeep cherokee, over the last few years I have had multiple incidents with it stopping while driving down the road. I've had it towed to the dealership and was told that it was a flashing update. Another time I was told that it needed an oil change and will often turn the engine off because of this. Yet I never go past my mileage for my services. I always have that taken care of when due. Now my engine light came in while on the highway. No message of why it's on, but I did notice it was having difficulty shifting. Now some other light is flashing and the traction control is on.
We bought a 2015 jeep cherokee in 2016 and without being told of the issues with the transmissions issues. We have had our jeep in the shop four times with transmissions issues of shifting hard and now going into neutral when in drive and the brakes going hard and the jeep coming to a stop. The anit slide has now came on and the jeep shakes . The updates came one day when I was getting onto the highway going 65 MPH and the jeep went to 30 MPH with my grandkids in the car and two disels one behind me blowing the horn because he almost hit me and one to the side of me. My husband was coming home from a dr visit again the jeep went into a neutral state while in the drive position and the jeep stopped and he was almost hit then the jeep jerked and went into gear so he went into a shopping center and had to stop and kill the jeep and restart the jeep to make the jeep restart just to get it home. It went back to the shop that night! We have had the jeep in the shop for hard shifting when taking off and now it is hard shifting when taking off and down shifting, anti slide randomly comes on, brakes are not properly stopping the car. Go to the dealer where we bought it and they only offered $7500 for it when we owe $15, 000 and this is so ridiculous. Called jeep and awaiting a call, they stated they have to call the dealer. In the mean time I had to buy another car because ours is to unsafe to drive! The jeep is sticking in gear and the tac meter is staying on 3 or 4. Then when you turn the jeep off and turn it back on it may or may not work. We have backed it out of our driveway and put into drive and it shifts so hard into first and second gear. Now since the last time we picked it up from the shop the jeep has now started loosing power when you attempt to drive. We have parked the jeep and decided it isn't safe!
Was driving down the interstate at 70mph the engine abruptly shut off. The dashboard read "shift to p then desired gear". This has also happened when coming to a stop. Attempting to restart the engine causes the starter to run for about 45 seconds and then the engine will slowly sputter to life. This vehicle is unsafe and there are a massive amount of complaints about this spanning back over 4 years.
Driving on highway and "service shifter" message appears on display + prnd lights all came on at the gearshift. Message will not go away and remains on entire time I was driving. Had similar issue 2x couple years ago???
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Jeep Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history