6/19/2015: transmission/electrical issue when attempting to shift the vehicle into reverse it would shift into neutral instead. Had to shift to park and then back to reverse before the vehicle went into gear. This was the fourth occurrence of this issue since purchase date. Airbag warning message and indicator light turned on when shifting from park to reverse and to drive. Electronic stability control indicator came on repeatedly while driving. 6/22/2015: transmission/electrical issue vehicle would not shift from park to reverse. After several minutes was able to put vehicle into park, and eventually powered vehicle off and on and was then able to shift from park to reverse and then drive. Airbag warning message and indicator light turned on and electronic stability control indicator came on. 6/23/2015: transmission/electrical failure odometer at 800 miles. While driving, the vehicle suddenly went out of gear. Climbing a parking garage ramp the vehicle stalled, the parking brake turned on, the airbag service message and indicator turned on, the service engine light came on, the windshield wipers came on, the media console and bluetooth connection failed. After several minutes of attempting to shift gears (could not get the vehicle into park, drive, or reverse, and parking brake kept engaging), was finally able to power the vehicle off. Once the vehicle was powered back on, was able to shift to drive, and drove directly to the dealership. Check engine light remained on and electronic stability control indicator came on repeatedly while driving. Delivered vehicle to dealership for inspection and repair, and am awaiting resolution as of 7/20/2015.
2015 Jeep Cherokee electrical complaints
Page 12 of 12: complaints 311 to 327 of 327, newest first, as owners wrote them.
Transmission failed at 1,000 miles. Dealer replaced with a redesigned version. I started to get a wobble in the front end while I was accelerating. I brought it back and they said that it was a known issue and they were redesigning the front axles but the fix wasn't out yet. A few weeks later the metal frame in my sunroof broke and the weather stripping fell out and I couldn't close the shade. They informed me that the entire sunroof assembly had to be replaced because the frame was defective. The wobble continued to get worse and the car was shifting rougher than ever. I kept telling the dealership that there was something wrong, and they said "that's how the new 9 speed trans behave". When I brought the car in for the sunroof replacement I asked them to look at the wobble and trans again, and they informed me that the front axle was indeed bad. They put in the redesigned axles, and replaced the entire sunroof. I continue to have serious transmission issues and they put in a new valve body and updated the software. It's worse than ever. I kept complaining to jeep and all they said was "the dealership can't replicate your problem." I actually had the service manager in the car with me and he verified that the car does not drive properly- and when jeep called me, they told me that I had to go to another dealership. This car is not safe. It hesitates when you step on the gas, then it jerks very hard into second gear, it will accelerate on it's own because it can't find a gear to downshift, and the engine will spontaneously rev on it's own if I am descending a hill and its trying to downshift. The car will leap forward and accelerate until I press the brake hard enough to slow it down and it will finally shift. The rpms will go up for several seconds after I've applied the brake. The vehicle also rolls several inches after I put it in park now.
The vehicle stop/start feature activates on the highway when in traffic congestion when I come to a complete stop, at a stop sign, or at a red light; periodically, the emergency brake is also activated and does not allow me to turn it off and proceed unless I remove the ignition key, insert it, and then restart the car. Only then, will it allow me to turn off the electric emergency brake and move into traffic. My family and I have been in danger from other vehicles on the highway, at red lights and stop signs, because of my car stalling, in this manner. The stop/start feature places me and my occupants in danger of collision from other motorist. I have reported it to whitten brothers, local jeep dealer, several times, however, they discredit the complaint and I believe they do not document it.
I went out to start my car at around 8:40am on may 28. When I pushed the button to start it, I heard a pop followed by smoke. I thought maybe something was under the car so I backed up the car approximately 2 feet and then turned it off. I went inside to get my husband, he came out and opened the hood and I tried to start it again. It started right up but there immediately was smoke and fire coming from the front of the car on the passenger side. I turned the car right off after maybe 5 or 6 seconds. I had a meeting to get to so I left in my husband's car. When I got to work, a retired fire fighter suggested that I call the norwich township fire department. Brian beach came to inspect the car. Because of all of the plastic coverings, it was very hard to see anything that was wrong other than melted plastic fittings. I had the car towed (at my expense) to byers on hamilton road. Today, I spoke with the service manager, ron brown, who said that he didn't think that the car caught on fire. He feels that the tensioner belt broke and that is why I smelled burned rubber and there was so much smoke. Either way, this is a brand new car and shouldn't be having any issues.
Multiple incidents of when applying brakes, the tachometer would increase as the jeep down shifted and the jeep would leap forward. Increase in speed. Delays in the ignition switch when starting. When applying the gas, the jeep would have a 5 - 10 second delay in response and slow down instead of increasing the speed. As days past, the incidents with the jeep leaping forward when applying the brake got worse and it got to be dangerous to drive. Almost rear ended a few people. Had to have jeep towed to a dealership because it was unsafe to drive. The computer upgrade that came out in february of this year was not applied to this jeep before it was sold to me.
Tl* the contact owns a 2015 jeep cherokee. While driving at an unknown speed and approaching a stop, the vehicle stalled without warning. The failure recurred numerous times. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 6,401.
I purchased a jeep cherokee 2015 on may 1st and started having trouble with the start/stop system on the 3rd. A passenger and I were coming to a stop and the vehicle completely shut off and stopped running. The control system, within the driver's panel, flashed start/stop system is unavailable, service start/stop system. I had to restart the car in the middle of the highway. It did this three times before we got home. The engine light also came on at this point. I did not drive it again until the next morning and hoped to make it to work and then take it to the dealer that afternoon. Well I shouldn't have done that... On the way to work, on the interstate, I started slowing down and the system did the same thing. As I sped up the gears starting sticking, the car was stalling and I finally had to pull over and restart the car. On the interstate!!! The car did this another four or five times before I made it to work and another three times before I got to the dealership. When I first arrived, they could not figure out the issue and no reprogramming fixed the problem. They did state that the car has a flash update (aka recall), which was not communicated to me when I purchased the vehicle. So finally today, thursday, may 7th, (3 days later) chrysler decided the car needed a brand new transmission. Wasn't the transmission brand new anyway????? This purchase has been very disappointing and I am really concerned about the safety of these vehicles. I really hope this new transmission fixes the problem. I also hope a serious recall is communicated to the public before anyone gets hurt!
2015 jeep cherokee purchased 2-24-15 with 8 miles on it. Two days later the check engine light came on and I was told to check transmission. Car needed brand new transmission after 2 days. Two weeks ago, the tire pressure light came on. Back driver's side tire keeps losing pressure. On 3-20-15 computer went out. I had no camera, no radio, no heat controls, no ipod player.
For the past week my 2015 jeep cherokee has been at the dealership; continuous screen/radio malfunctioning/ unintended car acceleration/ computer system malfunction, etc. I was told by the service manager that they have no clue why my vehicle is not functioning correctly or accepting their several attempts to 'update' my vehicles system to correct the various problems. The manager went on to tell me how my car is "rejecting" the new part they tried to install. I did not know vehicles had the ability to 'reject' mechanical parts. He said they had to contact chrysler to find out how to fix my vehicle; I truly thought the "chrysler" dealership was chrysler and mechanics there were trained to fix all of chryslers vehicles, shame on me. At this point I am truly afraid to drive the truck, especially with the chrysler dealership not knowing how to repair the various problems with a 2015 model. I also noticed the jeeps starting with 1c4pj seems to have all the problems. With chrysler noticing it as well, why not just replace the jeeps sold in that batch?
After sitting at the dealership for the most part of my day, I left with the same problem as I came to get fixed. However, in addition to my radio not functioning; which was supposed to be fixed after this my second upgrade in 2 weeks, there was the additional matter of my engine light coming on as I left the dealership from having my radio 'fixed'. So I find myself back at the dealership today for my radio that was not fixed the yesterday and my engine light that came on after leaving them the day before. When I spoke to the service manager, he said the radio is getting another update; apparently the update yesterday and last week wasn't enough. Also, now I need this detrimental engine part that mysteriously went bad over night. He said they don't have the part and I will have to drive my car with the engine light on until the part comes in. I informed him how uncomfortable I am with that suggestion since my first visit was for the radio and the car accelerating by itself out of nowhere. Currently, I am in prayer hoping the humanity sets in and they don't send me on my way in a vehicle that is not safe to drive. Pray for me.
It appears I've gotten the transmission bug that seems to be going around. One month old 2015 trailhawk v6 automatic with 738 miles on it. Started the car(2-7-2015) and notification came on dashboard that read, "service transmission," "4wd deactivated," "remote start deactivated,' "and put car into park then shift to desired gear." I managed to get the jeep rolling and drove directly to dealership. I talked to the service rep this morning(2-9-2015), and before he could say anything, I told him it was the TCM. He actually laughed because I knew every problem. I guess best case scenario is that the reset works. If not I'm sure there will be a TCM replacement. Worst case scenario is the transmission needs to be replaced, and at that point, they can keep it.
My vehicle instantaneously picked up speed while I was coming to a stop; my foot was not on the gas pedal. A quick jerking motion of the steering wheel happened quickly with the acceleration. This caused me to press much harder on my brakes to stop my vehicle from hitting a car in front of me. This is a dangerous and very scary problem and I am grateful to not have caused harm to anyone. My gas consumption varies because of the required pedal pressure sometimes needed to accelerate since the gears seem not to switch over as they should. Also, my radio has been blacking out, turning off and on, and failing to work at all. Have an appointment with the dealer tomorrow for what was explained to me as a needed "software update." this is a new truck. My jeep has not yet made it to the required miles for its first oil change. (sigh).
Tl*the contact owns a 2015 jeep cherokee. The contact stated while driving 70 MPH, the contact stated they looked out the front passenger side window and saw a glow coming from under the vehicle as the parking brake light and all dash lights illuminated. The contact pulled the vehicle over safely and exited the vehicle. The contact mentioned that flames were emitting from the engine compartment and shortly after the entire vehicle engulfed in fire. A police report was filed and no injuries were reported. The vehicle was towed to an independent mechanic, where it diagnosed destroyed. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 1,300.
Loud noise from the engine/transmission then the car completely shuts down and comes to a complete stop in the road. The car will then restart all systems with check engine light on. Has happened and been taken to the dealership for repairs on 10/20/2014, 12/1/2014, 12/3/2014,12/12/2014,12/22/2014. Dealership nor chrysler know what is causing the issue and will not do anything except try to repair. I have concerns that if this issue happens at higher speeds on interstate what would happen.
Have had two times the vehicle transmission warning came on to "service transmission" with no response from depressing the accelerator. At these two times the vehicle was at a full stop and the dash was full of warning lights for different things. When the transmission was shifted from drive to park, there was a loud and violent jerking by the transmission. This transmission has had it's software updated many times, which has not helped. Dealer tech was able to observe this condition and replaced the transmission valve body. After replacing the valve body and after driving about 50 miles on a interstate highway, the service transmission warning came on. Took the next exit and stopped at a traffic stoplight, the car would lunge and jerk violently trying to go. Shut the engine off and let the car reset itself. Will not drive the vehicle again and will ask chrysler to supply a rental vehicle at their expense until they have replaced my vehicle. This makes three times the vehicle has been in the shop for transmission problems. This transmission issue as far I am concerned is a major safety issue.
I am filing this complaint about my 2015 cherokee latitude because the vehicle was repeatedly shifting itself out of drive into neutral while the SUV was in motion. I had the vehicle for 12 days before this happened. I was compelled to file this complaint for two reasons. First, in doing minor internet research about this problem, I discovered this was an ongoing issue with the new 9 speed automatic transmission that chrysler was aware of way back in october 2013 and was ?supposed? To fix with the 2014 model & subsequent models after that. I have a brand new 2015 model and this issue has not been properly addressed & fixed at all. It?s obvious that the proper amount of qa was not done if this is still happening. Secondly, the main reason I wanted to file this complaint it because this issue of shifting out of gear while driving is a critical one. I am extremely lucky that I was not involved in a collision with a vehicle driving behind me when my SUV suddenly & repeatedly stopped moving. My concern is that other drivers with these new 9 speed transmissions may not be so lucky. This issue could easily result in injuries or death if not properly addressed.
I recently leased a new 2015 jeep cherokee with safety package and fcw system. When I took vehicle home I realized that the forward collision warning system was not engaging ie: no audible and no visual alerts so I took it back to the dealer. The vehicle has been back to service several times for re-calibration but they cant get the system to work as designed or advertised. I am waiting for the service tech to get back to me with additional information as he was waiting for a response and overhead support rom jeep. According to the service tech alot of these vehicles are experiencing similar issues. This is a potentially dangerous issue and real safety concern. If folks are relying on this system they may be at risk.
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