This vehicle shifts extremely roughly into first gear, both from a standstill and when shifting into first from reverse. It has been to the dealership on 5 different occasions and in spite of software updates, the problem persists. Since some vehicles with this same transmission have been reported to suddenly shift into neutral while driving down the freeway, I am very concerned. Jeep is aware of the problems with this 9 speed transmission yet seems incapable of coming up with a solution to fix it.
2015 Jeep Cherokee transmission complaints
Page 21 of 35: complaints 581 to 610 of 1,007, newest first, as owners wrote them.
Driving my vehicle over the weekend while in motion on a city street my vehicle turned off and then turned back on, the vehicle turned completely off no power could not do anything the vehicle turned on and was able to continue driving. Where my family and I were extremely nervous the remainder of the time while driving home. Thank god I was not driving on a busy highway where this problem could have caused an accident where my family and myself could have gotten seriously hurt or worse could have killed someone in my vehicle or any other vehicle due to an accident. When the vehicle turned on again the check engine light came on and the start and stop system light came on advising to have the system checked, the rest of the time the vehicle was being driven home it constantly sounded like it was going to loose power and turn off.
Tl* the contact owns a 2015 jeep cherokee. The contact stated that the vehicle accelerated approximately to 2,000 rpms when attempting to decelerate. As a result, the vehicle surged forward. The contact had to depress the brake pedal to avoid the acceleration and make the vehicle decelerate instead. The contact took the vehicle to the dealer (levanon jeep chrysler dodge ram) where it was diagnosed that the transmission failed and needed to be reprogrammed. The transmission was reprogrammed, but the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 51,968. ...updated 11/15/17 *bf the consumer stated the dealer advised the consumer would get used to the vehicle's defect.
The service transmission message came across the screen and the vehicle lost ability to accelerate. This occurred on an interstate at 72 MPH in the fast lane.
Near accident. My cherokee got stuck in fourth gear or higher. When I stopped and tried to go again, it creeped very slowly until it reached 40mph. This was during rush hour traffic. If stopped on a hill, it would roll backwards. Very dangerous. The RPM's frequently went high before shifting. I just bought this a month ago. Noticed hundreds of complaints on the internet about the same issue. Transmission problems. Many people getting new transmission after long battles with the dealer and put in dangerous driving conditions. Some with children in the car. Jeep in shop already. Help!
Tl* the contact owns a 2015 jeep cherokee. While driving various speeds, the vehicle jerked and decelerated. The failure recurred several other times. The vehicle was taken to the local dealer (whitten brothers of ashland located at 11409 washington hwy, ashland, va 23005; (888) 459-1066), but no failures were found with the vehicle. The vehicle was not repaired. The manufacturer was contacted at 800‑247‑9753 and advised the contact to take the vehicle to the dealer. Case number: 31826079 was provided. The failure mileage was 30,700. The VIN was not available.
Tl* the contact owns a 2015 jeep cherokee. While driving various speeds above 30 MPH, the vehicle failed to shift correctly and moved sluggishly. The service shifter message displayed and the gear shifter indicator illuminated. The contact stated that the failure occurred several times. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was recently serviced per the federal safety agency campaign number: 16v529000 (power train) at auto plaza chrysler dodge jeep ram de soto (located at 128/30 mo-21, de soto, mo 63020, (636) 337-7777). The manufacturer was not made aware of the failure. The failure mileage was 39,500.
Transmission went out in the middle of an intersection, was not able to move the vehicle on my own
The transmission bangs intermittently in varying degrees if intensity from noticeable to extreme. When the bang is extreme it feels like the vehicle was rear ended by another vehicle. It seems to occur in the lower gears when the vehicle is hot and cold. I drive harder than my wife and the banging occurs regardless of the driver. Unable to identify any common factors other than occurring in the lower gears while up shifting and down shifting. I have brought is in for service 3 times. Each of the first two times they were unable to dubolicate the issue. The last visit on may 24, 2017 the head service technician acknowledged the bang during a test drive. He said he would order a new transmission but first had to notify chrysler. Today we were notified they had to first replace the valve body and were not replacing the transmission.
The 9 speed transmission on this vehicle does not shift properly, especially through the first 3 gears. I have brought my 2015 jeep cherokee in for transmission issues countless times and have been told this is how this transmission is suppose to operate. I am supposed to accept that the shifting from 1st to 2nd can be delayed and then a hard shift that sounds like someone hit my car when it finally decides to shift into third or the same is true from 3rd to second. The dealership finally was able to correct these hard shifts with a software update until I realized what the software actually did. The car will now not shift into 2nd when slowing down, and when it does finally shift down, after slowing down to 3 MPH, it shifts to 1st gear completely by passing 2nd gear. This causes the car to accelerate very slowly if you get caught between 1st and 3rd gear and if you press to hard on the accelerator it tends to downshift too hard causing the car to lurch forward and cause a potential accident with any cars in front of you. This had been going on since june 2015 until the software update removed 2nd gear from the downshift. Since the car does not down shifts to 2nd my car takes longer to slow down as there is no help from the transmission and this can also cause an accident as your stopping time is increased, as well as additional wear and tear on your breaks.
My transmission goes into neutral while in drive on the highway. There is a recall for the same make, model and year as my car, but my VIN does not qualify. I hope jeep will remedy this problem which they know exists in this vehicle. *tt updated 9/28/18
The transmission slips or skips gears. From a stop it hesitates to go. It revs high when down shifting. Shifts hard a lot. We have had it to the dealer 2 times. Programming updates were done. No improvement to its operation. It feels like it's going to fail soon.
Service shifter warning is displayed. All light indicators at shifter are lit. This happened at start-up and continued while driving.
Transmission malfunction at high rate of speed on interstate, lost power and ability to accelerate while traveling on interstate. To repair a software upgrade was run on the vehicle. I have verified that no recall existed for my vehicle despite the fact that transmission software problem was known by chrysler. Some vehicles had been recalled but my vehicle has not been included despite the fact that it contains the same 9 speed transmission that has failed. This incident occurred at high rate of speed on interstate with heavy traffic and caused a significant risk of crash.
Tl* the contact owns a 2015 jeep cherokee. While attempting to accelerate from a traffic light, the accelerator pedal was depressed; however, there was hesitation between the time the accelerator pedal was depressed and when the transmission engaged. Also, on several occasions when the accelerator pedal was depressed, there was a hesitation and then the vehicle lunged forward. The vehicle was taken to the dealer on several occasions to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The failure mileage was 5,000.
Vehicle not shifting properly. Will not down shift into second gear(stays in third gear) when starting up steep hills or when slowing for traffic signal that has changed to green before coming to a complete stop. Stays in gear too long when entering highway on ramps, mostly when they are on an up hill incline. Loud clunking sound when shifting from reverse to drive when not moving. I do not know the exact date that this started, but it was within the first year of ownership.
Bad transmission; the car lurches forward when slowing down to coming to a complete stop; it also hesitates when trying to accelerate from a complete stop; I've almost been hit twice! Has been doing this since I leased the car from 3/15/15 to the present! Have taken it back to the dealer at least 5 times for the same problem!
Transmission is very jerky when shifting, often fails to shift into higher gears without long pauses. Vehicle seems to vibrate in lower gears
The federal safety agency issue 1096880. 18 apr 2017: drove out of side street onto two lane highway and the vehicle stopped moving in the middle of the road making off sounds and "check engine" light came on. Fooled with gear shifter. Began to move only slowly in 1st gear. Headed back to my street and half way stopped moving again. Pushed over to side of road and called roadside assistance. It was a very scary and unsafe position to be in cross ways of a two lane highway and can't move. Decided to try and see if I could get the rest of the way to my house. Couldn't go over 5-10 MPH. One time rpms raised high and went back down. Could not climb driveway to garage. Had to leave side of the road.
One morning I started the car, I heard water moving from the engine area. While, driving the car I heard a noise's like a pressure cooker sounds. Once I arrived at work I walked around to the passage side to retrieve my staff. I could smelled antifreeze. I contacted jeep right away and they contact a tow company. It was drop off. The dealership worked on it for a couple days. They did pressure test for external leak, didn't locate a leak. They didn't do a internal examine. It's 2 year old vehicles already leaking antifreeze. I have my vehicle into the dealership twice but still smell antifreeze. Two pressure test later nothing. I just pickup my vehicle for the second time. Why is jeep vehicles having so many problem. My psi, transmission and radio making sounds when its off. Jeep is a bad vehicle and it just a matter of time, humans might be in damage due to the uncaring manufacturing company that makes lot's of money of the back of working americans.
Car has all sorts of transmission problems from shifting clunking slamming into gears car won't recognize that it's in park and won't turn off liftgate opens and closes by itself recently opened and smashed my garage door in the liftgate radio won't work GPS says I'm in wyoming
Transmission had to be replaced shy of 5,000 miles. After replacement, I have continued to have the following issues. 1. Car never downshifts from 3rd to 2nd. It will downshift to 3rd and then will go into 1st when the car stops. 2. On downshift from 5th to 4th at 26mph, RPM's spike and car surges forward for a second or two until gear is engaged. Has almost caused wrecks in the rain and snow. 3. When coming to a rolling stop, the cause pauses and will not accelerate when getting back into the gas because the car is in 3rd gear and not in 2nd as it should be. I have almost been rear ended numerous times. Chrysler refuses to acknowledge these as a safety hazard and instead sticks to their story of that is a normal characteristic. I asked if the transmission was working as intended, why have they released so many software updates to fix the many bugs associated with their transmission. They declined to answer. I sincerely wish someone would hold them accountable.
Tl* the contact owns a 2015 jeep cherokee. While driving 45 MPH, the transmission stalled and the check engine warning indicator illuminated. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.
Transmission problem, hard shifting. On going
The transmission shifts rough in the lower 3 gears. The dealerships shop manager told us there is not a fix for it. There are software upgrades but they do not fix the problem. I have had one upgrade but it did nothing. The shop manager told me the newest upgrade make the transmission shift from 1st to 3rd, skipping 2nd. He also told me a replacement transmission would make it worse. 1st gear: the drivetrain engagement from a stop is interesting. Some owners say it feels like it can take a full second from the moment they step on the gas to when the car actually starts moving. And once it does start moving, its a coin flip if youre going to steadily get up to speed or squeal some tires. 2nd gear: one of the most common complaints is how the 9-speed hangs out in 2nd gear far too long. 3rd gear: when the transmission finally shifts into 3rd gear it can be an aggressive, lurching transition. Going from 2nd to 3rd gear is a great way to feel what whiplash feels like, without the inconvenience of having to get into an accident.
I was driving into work and all of a sudden the words, "service transmission" came across my dashboard. I was coming up on a red light, so I stopped for the light. When the light turned green, I went to accerlate and my car would barely move. When I was able to get it going, it would only go 10 MPH. I immediately pulled into a parking lot and called aaa. While waiting on aaa to arrive I started doing some research regarding the issue and saw that there is or may be a recall for this exact issue. However, I was not notified. I also see that there are multiple complaints regarding this issue from other jeep cherokee owners who have all experienced the same issue/concern. I could have been in a very serious car accident. This needs to be looked into.
Does not shift properly it is the trailhawk. Does not downshift and sluggish. Have had it to dealer 3/4 times and only 1 man said yes has issue then will not back his word. Took him to hill and had to put it to floor to get it to go up and same entering highway!
2015 jeep grand cherokee. Consumer writes in regards to transmission jerks when slowing down or when vehicle comes to a stop. *smd the vehicle was causing the consumer to experience motion sickness. Upon slowing down the consumer was able to feel the gears downspout causing the vehicle to jerk. The consumer was informed the vehicle was operating as designed. The consumer traded in the vehicle. Updated 04/04/2017
The transmission shift hard. The downshift is bad. Very poor on gas. Electric problem. Air bag.
Tl* the contact owns a 2015 jeep cherokee. While driving approximately 60 MPH, the service transmission warning indicator illuminated and the vehicle failed to accelerate over 60 MPH. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 11,235.
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