I was backing up my daughters driveway. Her driveway is a little steep and when I went to give the jeep more gas the rpms dropped from 1500 to idle and then back to 1500 rpms really quick, it did this a couple times. The dog ended up on the floor of the car, friends standing outside the car though I didn't know how to drive. I finally had to turn the jeep around and go up her driveway in the forward direction. We went out to eat later and when I came back I tried backing up her driveway again and it did the same thing. I took the jeep into the dealer on 6/29/15 with 990 miles on it. The dealer updated the PCM and TCM and retested it but could not get it to fail. It failed again about 3 months later on labor day weekend, 2015. Again backing up my daughters driveway. I contacted the jeep service manager and he said they probably can't fix it if it doesn't set a code. (great) the jeep hasn't failed backing up again but it did fail on the highway at 65 miles per hour completely shutting down and not restarting. (see complaint #10819212) like other jeep owners I've noticed the jeep stays in third gear to long at low speed, especially if you have to make a left turn in front of on coming traffic. I've resorted to down shifting the transmission myself so I can have some power to make the turn without getting hit. ( note to chrysler, I'm a first time jeep buyer, keep doing nothing about the engine and transmission problems and you can find your jeep at a ford or chevy dealership.......real soon).
2015 Jeep Cherokee transmission complaints
Page 28 of 35: complaints 791 to 820 of 1,007, newest first, as owners wrote them.
My transmission has been slipping since I purchased the vehicle a year ago, (12-28-15) appx, they said they fixed the problem, but it has recently became worse that it was originally. When I'm stopped and then begin to start going again the car hesitates for about 3-5 seconds then it jerks and goes. It also seems to downshift on its own or not at all.
There have been several instances of slow response from the transmission. Heading south at a highway intersection where cross traffic does not stop, I waited at the stop sign until traffic was clear to the east. I pressed the accelerator and didn't get much response until traffic was close enough that I debated about not crossing and the car suddenly moved into the lanes of traffic. I was able to cross to the divider before being broadsided because traffic slowed for me. Another incident involves pulling out of my driveway. I live on a major highway so I am very cautious when I pull out. As I turned right from my driveway my car didn't do more than creep along even though it had gone down the drive just fine. I got the RPM up to 6 on the gauge (7 is red) when it suddenly "caught" and took off. A car that had been a long distance back came very close to rear-ending me. On another occasion as I pulled up behind a car at a light, my car was stopping and then suddenly lurched forward before coming to a complete stop. I hadn't stopped braking or pushed the accelerator. I would have hit the car in front of me if I hadn't been leaving a fair amount of room between us. The variability and unpredictability of this car is what makes it so dangerous. It has small issues like difficulty climbing hills on occasion or jumping when it shifts during normal driving but I have changed my routes (choose stoplights to cross highways) and driving style (leave lots of room between it and other cars) to accommodate daily inconvenience.
Tl* the contact owns a 2015 jeep cherokee. The contact stated that the vehicle shifted into third gear and downshifted to the next gear on its own. The vehicle also jerked while driving 30 MPH without warning. In addition, when the accelerator pedal was engaged, the vehicle failed to accelerate. The vehicle was not diagnosed or repaired. The contact stated that the transmission control module was updated. The manufacturer was notified of the failures. The failure mileage was 3,200. ...updated 02/03/16 *bf the consumer stated the dealer replaced the transmission control and wiring harness. The consumer stated the vehicle was a little better, but there was still some hard shifting and the down shifting from 5th to 1st was slow and sometimes non-existent. Updated 02/09/16
Dangerous 2015 jeep cherokee latitude with 853 miles. First week of ownership I noticed a very odd shifting were the jeep would lung forward from 1st to 2nd gear at about 5mph, hard shifts, and was struggling to find gears at 35-40mph along with a nonresponsive gas pedal that spooked me during many acceleration instances of slow speeds and highway speeds. Took into the dealership where I bought it from and explained what was being experienced, with the back up camera being saturated with light, and gas door that was not aligned with the body. They checked for codes but a service light never appeared. Was told there were updates that need to be installed. After the update,which I assumed was a power train update for the transmission. Left dealership and it all started happening again with the transmission. So was told by a service rep need to let the transmission learn my driving habits whith no harsh acceleration because of the 350 mile breakin period. Drove for a while too see if it would smooth out. Nope it didn't it started having an odd feeling when put in drive and moving forward like the clutchs in the transmission were slipping which gives the sensation of wobble vibrration. Returned it back to the dealership again for second time due to when in the mid del of an intersection while making a left turn with appropriate throttle applied it suddenly loss power with traffic coming from opposite direction so I had to wot the gas pedal to get it to move then it responded with me over accelerating into a turn and immediately got off the gas and had to apply brake pressure and control steering. It happended quiet a few times before I finally got frustrated with it and returned to dealer for service 3rd time. Was told couldn't duplicate,so they can't fix it. Filed complaint with fca for remedy. This jeep makes me fear driving it.
Error light comes on took to dealership at 6000 miles, replaced transmission, have had multiple shifting issues and chrysler refuses to fix the problem. Really discouraged and frustrated with chryslers lack of response.
I noticed that when the automatic transmission would downshift from 5th to 4th gear, the car would lurch forward and begin to accelerate even when my foot was not on the pedal. Soon afterward the transmission light came on. Took it in on two separate occasions with no results. After the third service they replaced the entire transmission. When I picked my car up the lurching from 5th to 4th gear was gone, but a new and more aggressive lurch takes place every time it shifts from 2nd to 1st. I've also noticed what appears to be a vibration that was not present before the new transmission. After this 3rd service I decided to file a lemon law report
Transmission hard shifts when decreasing speed reaches just under 20 MPH. The thunk is loud and hard enough to momentarily shake the jeep. This model was not supposed to be affected by the software issues affecting other production runs, bu it is clearly present. I took the vehicle to the dealership and they said they reset the shift points. Now the transition thunks coming from 4th into 3rd. The initial complaint was 3rd into 2nd. This happens the majority of downshifts. If the auto-engine off switch is engaged (auto-off disabled) the ratio of hard shifts to clean shifts improves by about 20%. This appears to be an unreported software issue. The dealership is telling me that if there is no error code there is nothing they will do, but there is certainly a safety issue going on here. The force of these hard shifts are putting enormous strain on the power train.
Transmission is faulty. Numerous difficult shifting issues, particularly after stopping and restarting. The vehicle has been taken back at least three times for reprogramming but the condition still exists.
When an operator slows down to 5mph to a yield sign or uncontrolled intersection, and then attempts to accelerate the jeep sticks in a higher gear such as 3rd gear or 4th and keeps at a constant 5mph speed as it enters an intersection. The operator notices this issue and presses the accelerator pedal harder to avoid getting hit by oncoming traffic. After a few seconds with the accelerator pedal pressed to the floor the jeep finally downshifts to 1st gear, squeals the tires and accelerates hard throwing the operator and occupants into the seat in a whiplash fashion. This all happens if the operator is not struck by an oncoming vehicle. Operators this particular jeep cherokee are use to other vehicles that accelerates normally under this condition. The jeep has been into the local jeep dealership 4 times and they state "the jeep is acting as designed". A jeep care number has been assigned to the issue but nothing has been done to this date.
Vehicle has rolling stop condition (description given by jeep technician) which occurs between 1 and 3mph. Vehicle comes to a rolling stop, transmission will stay in third gear and hold third gear. When the throttle pedal is depressed to complete a turn the vehicle will not move forward. Then suddenly a violent transmission kick down occurs causing the car to downshift in to first gear causing the jeep to lunge forward and squeal the tires. Dealership claims second gear has been eliminated in the software update causing this to happen. My jeep has been at the dealership four times. Chrysler is now involved because crossing intersections while turning below four MPH is unsafe and unpredictable when driving. When there are passengers in the car (extra weight) or a incline the condition is even worse. It seems everything happened after first software update was done. My jeep had no issues of any kind before this.
My 2015 jeep cherokee trailhawk has 5000 miles on it and the transmission shifts really hard and at times on take off it stalls really bad,almost got me hit because the transmission was not shifting and performimg like it should. This problem has been happening very often. Im afraid one day its gonna get me killed or injured .
Vehicle lunges and or jerks forward nearing and or at a complete stop. It happens the majority of driving time and has been in the jeep dealership 3 times.
My jeep cherokee i4 lattitude fwd will not shift down through 3rd-2nd-1st. This results in a constant "lunging of the vehicle" (due to vehicle torque when going 5mph in 3rd) when slowing down to park or when in stop and go traffic and coming to a stop behind a vehicle (causing a near collision) the sheer mass of the vehicle remaining in 3rd gear at 5mph results in many unnerving incidents that would be avoided if the vehicle geared down. It is beyond obvious that chrysler/ jeep has corrected this issue in 2016 vehicles with the same powertrain but appears to leave a large number of product build with the issue from the 2014-2015 period. Chrysler actually may have designed a software update (r01) under the guise of resolving "durability issues" and injected this particular safety issue into vehicles. They now appear to have no interest in actually fixing the root problem. Will the federal safety agency wait until some child is hit in a driveway due to one of these "lunges"?
Tl* the contact owns a 2015 jeep cherokee. The contact stated that when the accelerator pedal was engaged, the vehicle failed to accelerate and jerked forward without warning. The vehicle was taken to a dealer where it was diagnosed that the transmission control module needed to be updated. The vehicle was repaired three times but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 11,000.
Tl* the contact owns a 2015 jeep cherokee. The contact stated that the rear windshield shattered without warning. The contact stated that there were two holes near the heat sensor. While driving at various speeds, the vehicle jerked forward without warning. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in the federal safety agency campaign number: 15v393000 (structure). The failure mileage was approximately 10.
Had three months with my car, started showing the check engine light periodically, I didn't take much importance, then I receive a recall from the dealer, they fix the unknown problem, then five months later I park on the pending street and trying to drive back, the shifter wasn't moving at all, after a few minutes strangling with the shifter the car finally work, after that the check engine light was on for a day, this happened again continuously. This check engine light on, happens a lot. Today 12-04-2015, a tragedy happened to me , when I park my car on a climb street, I put the shifter on park, turn off the car, took my key, I get out of the car, close the door, when I was about to set up the alarm I notice by reflection that something was moving, and that was my car, passing by next to me and crashing into a concrete wall, almost run me down, 'again the car was off and I had the key in my hand'. How is this possible??? If my car has an automatic transmission. I don't feel safe anymore, owing this car, putting my life and others in risk, I don't this is fair, when youre investing your money for security, I need a response or solution for this problem a.s.a.p. Thanks. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Vehicle hesitates for a few seconds to go forward when I press on gas..then it lunges forward..very dangerous ..especially when turning left in traffic..I took it to the dealer and told them about this and I am afraid this car is going to get me killed doing this. They checked codes and could not find anything wrong. This happens dailey whenever I'm driving it.
While driving in a shopping center filled with pedestrians and vehicles..the vehicle lunged forward ..I was at 1 MPH or less..this has happened frequently..my son was in the vehicle with me at the time and ask me what I was doing..I told him that I didn't accelerate the car..it did it on its own..this scared me as well as him. I have taken the car the the dealership several times to have the transmission checked..and they say there are no codes and cant find anything wrong.
Purchased jeep and have had safety issues with inconsistent shifting since day one. I have returned to the dealer 19 times for shifting issues and other complaints. At the present time I continue to have a "service shifter" light come on in the vehicle. The light comes on while the vehicle is in motion. You can try to reset the shifter to let the computer try to recognize the error, but it doesn't work. Technicians have told me not to drive with the light on as the car may shift in a different gear or even reverse. Chrylser star technicians keep resetting the software, however the light continues to come back on randomly. I have expressed my concerns and fears with the shifting, however they do not know what is causing the problem nor how to fix the issue so they continue to reset the computer. I do not feel safe driving the vehicle as I never know when the light will come on nor what it will do. Found error codes u146500 and p1c861d. Performed flash updates. Dates of issues: 6/29/15, 07/17/15, 09/06/15, 12/01/15. I also have problems with inconsistent shifting and take of. You can try to accelerate and the car will not go but the RPM's will rise. The car will suddenly take off after a 4-5 second delay. This has caused me great fear as sometimes you will go to turn and the car pauses before taking off. By the time it does take off you have turned in front of an oncoming car. Again chrysler star technicians have told me I am "over sensitive" and the car functions as any 9 speed transmission is designed to do.
Check engine light began coming on 8k miles. Doesn't shift properly won't accelerate properly. Has been in shop for same thing 4 times in 2 months. And light has been on all of 3months but had to wait on parts and loner. Bring it home only to have same issue next day. Many complaints online about this issue. They keep replacing same part and never fixes problem for more than a day or two.
After driving into my driveway, which has a partial slope as normal, I put the vehicle in park and removed the key from the ignition. I opened the door and started exiting the jeep when is started rolling backward. I was able to scramble back into the jeep and was able to break the vehicle to a stop. I then moved the jeep up back to the driveway and applied the paring break. No damage or injury occurred but it scared the 'bleep' out of me.
The transmission suffers from hard shifts and delayed shifting. This occurs when shifting from reverse to drive, park to drive, accelerating from a stop and accelerating to pass another vehicle. The delayed shifting or hesitation is dangerous to drivers of this vehicle and others as it causes the driver of the jeep cherokee to unintentionally lurch into traffic. This is especially dangerous when making a left turn across oncoming traffic. In these situations when the gas pedal is depressed the engine revs and becomes loud but the vehicle does not move- very similar to if one pressed the gas while in neutral. This hesitation lasts a few to several seconds during which time oncoming traffic that was a safe distance away when the turn was initiated has become dangerously close. The transmission suddenly engages and propels the vehicle into the path of oncoming traffic. This problem is intermittent but frequent. It occurs every time I drive but not every time I shift from park to reverse, shift from park to drive, make a left hand turn, accelerate to pass, or accelerate from a stopped position. I believe this makes this issue especially dangerous because the driver never knows when or if this may occur. The vehicle has been serviced 3 times within 10 months of ownership for the above issues. It has had all available transmission module updates without improvement and is currently awaiting transmission replacement. Per the dealership the transmission replacement is unlikely to correct the issues as it is being replaced with the same faulty transmission. My vehicle has been in for service for more than 50 days cumulatively. The earliest anticipated arrival date of the new transmission is over 2 weeks away meaning that my vehicle will have been undrivable for more than 2 months before the earliest anticipated date of repair. First date of service 5-18-15
Problem started while moving. Now it's as soon as it startsmy problem started june 2015, whole dash lights up tire pressure,service air bag,4wd unavailable,brake failure,and when comes to stop disengages transmission.same thing started again august 3rd 2015 same list again. Received back again sept 2nd 2015 drove for 2 days. Back to dealer again. Still there currently have not received back cannot figure problem out chrysler is involved but they are rediculas case number available if needed
During driving "4wd overheated. Temporarily unavailable" randomly shows up on the display and then goes away. The last I was taking it to the dealership "4wd svc" yellow light came on. Dealership looked at it twice and even changed some electronic component but the problem still persists.
When downshifting from 3rd to 2nd to 1st at an intersection, the transmission skips 2nd gear and finally drops into 1st at about 1-2 MPH. If I accelerate prior to coming to a full stop, the transmission is in 3rd gear and has insufficient power to avoid a collision. The transmission also causes a dangerous problem when shifting from reverse into forward. Numerous times there is a sharp jerk which causes me to concentrate on retaining control of the car and losing awareness of my surroundings. This car is also well know for having an extreme wobble when pulled behind an rv - which is what I purchased it for. I haven't experienced the wobble yet as I haven't hooked up my cherokee waiting for chrysler to resolve the very dangerous wobble problem. All of the problems listed above occur while the vehicle is in motion - sometimes at highway speed and sometimes while driving in town.
The vehicle service engine light keeps coming on, service transmission light comes on. Vehicle shifts in and out of gear on its own. Parking brake activates on its own. The start/stop malfunction light comes on. It has been towed in to dealership 3 times. These problems have occurred while vehicle was in motion.
When attempting to accelerate from a stop position the vehicle's rpms will go up, however the vehicle will not move, and then will suddenly lunge forward. It also will shift very hard from gear to gear, and if stopped on a hill, and attempt to move from starting position, transmission does not engage right away, even though vehicle is in drive. It started doing this about two months after I bought the vehicle at which time it had approx. 2000 miles on it, and has continued.
I purchased my 2015 cherokee 10 months ago and only has 7700 miles but as time has passed the shifting of gears is getting worse. If you let of the gas at 30mph when the car gets to 27mph it accelerates and you can see the RPM increase. When you brake and get to around 20mph the car does the same thing. I have had numerous occassions of almost getting an accident because of this when braking. Its also very dangerous to be going into a turn and the car start to go faster and I don't feel like I have control over the vehicle. During the first oil change I was advised the dealership of the concern and they said you just have to get used to driving a jeep as they run rough compared to cars. I took my jeep to the dealership 11/5/2015 since I complained again and now they do agree "something" is wrong with it but they don't know what due to its not giving them a code. I was given a rental car on 11/6/2015. On 11/10/2015 I was advised I needed a new transmission, the part was being ordered and should be ready in a few days. On 11/13/2015 I called to be advised a part was missing and it would not be ready until 11/16/2015. I called 11/16/2015 to see if it would be ready for me to pick up by 3pm and was told it would not be ready until 5pm, I told them I would pick up the jeep the next day. Today 11/17/2015 my husband went to drop of the rental to pick up our jeep and now it will not start, my husband was told they have no idea what is wrong but they will call later. At this point I do not feel safe having this vehicle and feel chrysler should buy it back as now my resale value will decrease since it will show a transmission replacement at less than 8000 miles.
Purchased the jeep in november 2014 brand new. First 6 or 7 months the vehicle performed fine. Around june/july 2015 some minor issues with the transmission in shifting and accelerating. As if the car could not find the gear and it was 'lurching' when taking off from a stopped position. Also,when the car is in park and turned off, it rolls several inches before stopping. Due to having to travel across country in august, took vehicle in for service 9/5/2015 for an oil change and recall work on an unrelated issue. I asked about a recall that I heard about on the news for jeep cherokee transmissions and was advised there was a software update available for my jeep. After the software update, advised to drive my car as normal and give it 100 to 300 miles for the software to 'get used to my driving' and to settle in. Since that time, had a marked increase in transmission noise, shifting problems, lurching problems, and the vehicle rolling more when I stop. The jeep seems to shift between first and second gear okay, but it regularly going over 3000 rmpss and higher to shift to all other gears. It is like it cannot find the gears and it getting stuck. There is also a good bit of noise with this that was not there. September 9, 2015, while merging onto 1-40, jeep was having a hard time going from third to forth gear and then it could not hit another gear and the rpms reached 4500 before shifting. Almost got hit from behind by a huge moving truck! Took back to dealership on 9/9/15. Since the transmission started acting up again. Jerky, shifting abruptly, not changing gears, gears catching and rpmss going into the 5000 & 6000 before shifting on acceleration. Took back in on 10/3/15. Since then, same transmission issues. Several severe incidents with the transmission not shifting, seizing up and lurching forward and gears not engaging. Took back dealership 11/16.
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