The contact owns a 2015 Jeep Cherokee. The contact stated while driving 35 MPH, the contact heard a knocking noise coming from the vehicle. The contact stated that the transmission was shifting hard while changing gear. The vehicle was not diagnosed. The manufacturer was contacted and stated that the VIN was not included in the federal safety agency Campaign Number: 16V529000 (Power Train) and referred the contact to the federal safety agency Hotline to file a complaint. The failure mileage was 116,000.
2015 Jeep Cherokee transmission complaints
Page 7 of 35: complaints 161 to 190 of 1,007, newest first, as owners wrote them.
When slowing down to stop the transmission would thrust the vehicle forward. Upon inspection by the dealer it was determined that the transmission needed to be replaced. The vehicle only had 86,000 miles at this time.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with the federal safety agency Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 78,000.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the message "4 Wheel Drive Requires Service" was displayed. The contact stated that she was able to drive the vehicle to her residence. However, the failure reoccurred intermittently while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the Power Transfer Unit (PTU) had failed. The independent mechanic advised the contact to take the vehicle to the local dealer. The vehicle was taken to the local dealer where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. Upon investigating the failure online, the contact became aware of the federal safety agency Campaign Number: 20V343000 (Power Train), which she associated with the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,403.
The contact owns a 2015 Jeep Cherokee. The contact stated that whenever they would start their vehicle the parking brake and 4-wheel drive service lights would illuminate. The vehicle no longer functioned as an all-wheel drive as intended to but instead as a front-wheel drive. The contact took the vehicle to the dealer who diagnosed that the PTU failed to communicate with the ECU and needed to be replaced. The failures related to the federal safety agency Campaign Numbers: 20V343000 (Power Train) and 20E037000 (Power Train) however their VIN was not included. The contact was unable to be repaired due to a lack of parts being available. The manufacturer was made aware of the failure and informed the contact that due to being the third owner and that there was no warranty. The approximate failure mileage was 63,000 miles.
As I was pulling on to a main highway the vehicle locked down on me and would not go into reverse or drive. When I try to put it in reverse or drive it makes a bad noise.
There is a very hard shift in the transmission on take off. It also make a noise in the transmission when this happens. Very sluggish take off speed.
Vehicle randomly shifts to neutral while driving, typically at slower speeds. This has been happening for 6 years. It doesn’t feel safe when you’re sitting in an intersection and the vehicle is in neutral.
2015 Jeep - while turning left from a stop sign, the vehicle temporarily gave out on the road, making a loud clunking sound, then switched from auto to snow gear. Thankfully, there were no other cars nearby. The service light came and when taken to the shop - we were informed the PTU required replacement, costing us close to 4K. The vehicle was bought new and is less than 7 years old. For years, I noticed a problem with the vehicle and could not understand the power issues since the car was a new purchase. This is a huge safety concern and when purchasing a new car, you don't expect having to spend 4K close to 7 years later due to faulty design/manufacturing vs. normal wear and tear.
The part on my car that is at fault is recalled and has a service bulletin open for many of the vehicles made within the same few years. Mine missed the cut off by a month but has the exact same issue with the PTU being faulty. Has the svc 4wd light on. Had it inspected by mechanic and is the same issue as others that are covered.
6 weeks after completing safety recall w47 at our local jeep dealership, we noticed a large puddle of fluid in our garage. After inspection, the rear differential had completely broken open, exposing the gears inside. The differential had to be completely replaced. Fortunately, this happened in our town. We previously had no problems with the vehicle. There were no warning lights or anything similar. This happened at 76000 miles.
I experienced and continue to experience multiple repeated issues with hard/delayed/erratic upshifting in this vehicle. I have taken it to various Jeep dealers a minimum of 7 times to resolve the issue. I was often told there was noting wrong and the issue could net be replicated. Software upgrades were performed multiple times that supposedly resolved the issue. The issue remains unresolved. It is a safety issue and a known defect. This occurs frequently and can occur on a daily basis. The issue began shortly after I purchased the vehicle in May 2015 and continues to this day (April 2022). The last time I took it in (around October 2021), another software upgrade was performed with no resolution. This is not acceptable.
Driving down the road. Vehicle made loud noise and although it was in drive it actually shifted into neutral. I was not able to put into gear and I was stuck in middle of road. I got our and pushed it to the side of the road but definitely a safety concern as I just got off a crowded interstate and could have crashed. I was blessed. Called insurance and had them tow to shop. I was on military orders at the time so I had to rent a uhual trailer and tow my vehicle cross country because of this incident. I believe there is a recall for the PTU now that I have had it looked at. I had to take it to a shop because the dealership wouldn’t look at it for over a month! they are saying it’s not covered under the recall even though the faulty ptu made the output shaft west the teeth down and cause this problem.
Vehicle has been struggling to accelerate Vehicle unable to maintain cruise control Vehicle vibrates
This is a complaint about the start stop system and the transmission on our 2015 Jeep Cherokee limited. The start/stop system never worked for more than a few days after having it is repaired. We finally just shut it off manually. The primary reason we are making this complaint is the transmission or at least I believe it is the transmission. There seems to be delayed shifts and jerking as we accelerate from a stop. Often there is a loud clunk and jerk as the transmission engages. Of course it only happens when you are routinely driving and not when you have it at the dealer. This problem started shortly after we purchased the vehicle and continues to this day. I am afraid it will happen when we are getting on the freeway or some critical time and causes an accident not to mention a huge service bill. Of course when ever it was taken to the dealer, they could not find anything wrong.
I want to put another data on what many others have said. There is an issue more with Jeep Cherokee's PTUs than what is currently listed on the recall. My Jeep Cherokee 2015, despite not being on the PTU recall, also had sudden power loss issues. I paid for the repair out of pocket in 2021. New battery too. Less than a year later (02/2022), I am getting service 4WD and 4WD not available intermittently. I'm afraid the new PTU might be faulty too. For reference, this is the other complaint I read that appears similar to what I am experiencing: """ For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.
For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.
July 2021. 28,000 miles! Service 4WD light went on. My 4WD stopped working. Jeep Service said we needed new PTU. Expensive! Cannot afford to fix this. I am afraid to drive in the snow without 4WD.
I’m following up from my previous complaint #11446148. They replaced body control module, radio frequency hub, ignition switch, key fob to ignition switch to resolve a no crank, no power issue. While at the dealership, we were told the Powertrain Control module needed a reprogram per recall W20. Now the dealership is saying the traction and ABS lights are on and the ABS module won’t recognize the VIN number. This is a 2015 jeep. There is an obvious manufacturers flaw in their design configuration for all of these computers modules to fail. The pcm reprogram recall seems to have created addition electronic errors that now are estimated at over 3000$ in repairs. Please investigate these issues. My car has been in the shop since October 19, 2021 which is almost 4 months. These repairs are extreme for a 6 year old vehicle.
I keep getting a "service shifter" alarm intermittently. When this happens it kills my speedometer, and disables the different drive modes available to me. Repairs have been unable to locate the fault, nor has the dealer any good reasoning why. Alarm will go away if I pull over, shut off the car, and open the door. Upon restarting the car it usually goes away for a day or more, but it always comes back. It seems to be worse when it gets colder, and the car has been running longer.
The contact owns a 2015 Jeep Cherokee. The contact stated that her vehicle showed no failures until she was asked to take the vehicle to the dealer to be repaired under the federal safety agency Campaign Number: 20V343000 (Power Train). The contact stated that a week after picking up her vehicle from the dealer while driving at approximately 40 MPH, the vehicle failed to accelerate as needed with several unknown warning lights illuminated. The vehicle was restarted and driven to the dealer. The contact stated that the vehicle had been taken back to the same dealer three times within three weeks for the same failure. The contact was informed that the mechanic was unable to determine the cause of the failure. Additionally, the contact was informed that the vehicle was no longer under warranty. The manufacturer was contacted and informed of the failure and a complaint was filed. The contact was awaiting a resolution from the manufacturer. The approximate failure mileage was 175,000.
My PTU failed. I was at a stop sign when my vehicle went into neutral and refused to move. It did finally shift into 4wd and the svc 4wd light came on. I am told this is not covered by the previous PTU recall by Jeep.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the service 4-wheel drive warning message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing the PTU replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the transmission shifter warning message appearing on the instrument panel. Initially, the contact had the vehicle towed to an independent mechanic who performed minor repairs to the vehicle; however, the failure persisted. The contact took the vehicle to another independent mechanic where they diagnosed the vehicle with a defective shifter cable alignment. The dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at speeds of 20 to 35 MPH, the vehicle would jolt when changing from 2nd to 3rd gear. Also, when the failure occurred the vehicle would not properly accelerate. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact also indicated that while in park, with or without the parking brake set, the vehicle rolled away. The cause of the failure was not determined. The manufacturer was also notified of the failure. The contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 16V529000 (Power Train). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 83,000.
Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. tried turning it bac on NOTHING! get it towed, needed a water pump, but found that my motor and transmission mounds needed replaced. after complaining about the jerking movement for so long dealership said it wasn't the transmission and it wasn't going to be covered under warranty. I put too much money into this what supposed to been a new car to have so many problems from the jump. why is their not a recall on this whole vehicle????? Have all these issues but no recalls but 1 has been made. or I should say campaign. all these complaints about this particular car but no remedies for it. not even when they "update" "fix" it. too may problems. this is the worst car I've had. used cars didn't give me this much trouble. I need to be reimbursed for all the problems i should not have had from a new car. and not covered under warranty at all. clearly it has transmissions issues and engine issues. just wasting my time going to get these "fixes" for it not to be fixed not once. the date below is not the first time. it's only the most recent that my car has stalled, jerked and shut down. horrible car
After completing the federal safety agency 20V‑343 on June 11, 2020 we are now experiencing loss of the 4WD system. This is known with 2014-2017 Jeep Cherokees that did not have their PTUs replaced but just flashed after damage may have already occurred to the splines. The dealer did not inspect the PTU, they only reprogrammed the DTCM. I am confident in my research and vehicle inspection that replacing the PTU will restore the 4WD system and eliminate the C14A7-97 DTC. Reprogramming a computer will not remove any physical damage already done within the drive train system.
While in first and second gears, the car doesn't seem to know which gear to shift to. It jerks in and out of both gears and is even worse on inclines. Happens mostly under 15mph.
Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the emergency brake warning light, the ABS warning light, and other unknown warning lights were illuminated. The vehicle was taken to the dealer and the recall repair for the federal safety agency Campaign Number: 20V343000 (Power Train) was completed however, the failure had been recurring. The contact stated while driving 70 MPH, she heard an abnormal sound, and the warning message "Service Four Wheel Drive" illuminated. The contact continued to drive the vehicle to her residence. The vehicle was taken to the dealer who diagnosed that the Power Transfer Unit and emergency brake had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist, and she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 122,000.
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