My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
2016 Jeep Cherokee steering complaints
Page 2 of 3: complaints 11 to 40 of 54, newest first, as owners wrote them.
The contact owns a 2016 Jeep Cherokee. The contact stated that while making a turn, the vehicle experienced the death wobble. No warning lights were illuminated. The vehicle was taken to an independent mechanic on two occasions to be diagnosed. The contact was informed that the rear knuckles needed to be replaced. The vehicle was repaired twice; however, the failure recurred. The vehicle was then taken back to the independent mechanic, where it was diagnosed that the rear knuckles and knuckle bushings needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 170,000.
I took my Jeep to get serviced on March 16, 2023 for a 'service shifter' light. This had already been replaced before and had a 2 year warranty so this was fixed however my issue now lies that last week around April 20, 2023, I got another light indicating "service 4wd". I took my car to the dealership today to be told the diagnosis was "internal PTO failure". I was quoted an insane amount to repair and was told that the part is not available as it is on BACK ORDER. After looking this information up online I see that Jeep had multiple recalls for this same issue for vehicles 2014-2017 however mine is not appearing on the recall. I called Jeep and was told there was nothing they can do and I'm extremely upset because the simple fact that the part is on back order let's me know that this is a common issue that others must be having as well yet Jeep has yet to take any action for their faulty equipment. This poses an immense danger for me because the repricautions are that if I drive my vehicle I am risking my life in that the car might come to a complete stop mid drive. Should I be in an accident I can only hope Jeep will take accountability for their ignorance and delayed responses. If Jeep is aware of PTU/PTO issues with their vehicles ALL jeeps within the 2014-2017 timeline should be eligible for this replacement under the recall and the part should be mass produced to ensure every customer gets from point A to point B safely. When driving my car home from the dealership I felt my car tug when making a sharp left turn and my car swiveled immediately thereafter. I also noticed that it is taking immense amount of effort for my car to accelerate when pressing the gas which terrifies me that it will simply come to a complete stop and jeopardize my life at any given moment. This needs to be addressed ASAP and a new recall needs to be issued to remediate this error.
The Power Control Unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. There is current safety recall by the federal safety agency 20V343 that applies to 2014-2017 jeep Cherokee that applies to my car but does not shows up on the Jeep data base. Please advise. Thank you
I was driving my 2016 jeep cherokee sport and when I got to my friends gated entrance. I put the car in park so I could enter the gate code on to the key pad. When I went to put the car back into drive- the emergency brake went on by itself and would not release. The car would not go in to any gear so I couldn't put it in neutral to push it out of the way for residents trying to enter. I had to call for a tow truck and wait an hour directing traffic... Had it towed to my neighborhood because dealership was closed. Next morning had it towed to chrysler, dodge, jeep in buford, ga.
Vehicle was in motion at about 25-30 MPH when the vehicle shut off completely, engine was not going and power steering, brakes, and all electronics would not work until the car coasted into a parking lot. The car was put in park and then turned back on as normal. Incident has happened four times now at speeds of 45mph , 20mph, 25mph, and 10mph.
Engine cuts out with no warning when vehicle in motion. Immediate loss of steering, breaking, and power. Vehicle was travelling at 10-15 MPH following road to the right on a rise. Immediate risk of collision from following cars.
Engine burns to much oil. Oil light does not come on until almost completely out of oil. Car stops suddenly and will not accelerate. An error message will pop up telling you to put your car in park and you'll have to try to start it a couple times and it will turn over before start.
Car has had repetitive issues losing power directly after a sharp right hand turn. Completely loses power for a few seconds but long enough to potentially be rear ended. I have had it in the shop 3 times and they cannot correct the issue. I have been dealing with this issue for the last 30,000 miles and seems no help is comping from the dealership or manufacturer. I was originally told that it was a low oil issue although the oil was not low. This is the v6 version and does not consume oil like the 4 cylinder. Vehicle has been reflashed twice and dealership is unwilling to find source and fix. I have one particular turn on to a interstate highway I make every day and the vehicle consistently stalls on that turn. It is a potential for a serious accident and should be addressed by the manufacturer. There is hundreds of complaints online with the same issue and yet no recall or even a service bulletin. Please please please intervene before someone is injured.
I was driving home in a residential neighborhood. My power steering unexpectedly cut out and the check engine, power steering and traction control light came on simultaneously. Because I could not control the car with the unexpected loss of power steering I drove off the road until I could brake. The vehicle was in motion as this occurred and going forward at a low rate of speed. The error appears to be around the electronic steering assist system. Brought to garage next morning via tow truck. Car was behaving normally. All warning lights off and steering functional. Shop checked grounds, power and a wiring harness and could not find the cause for the steering to cut out like it did as they could not replicate the issue. There were multiple error codes in the system regarding loss of communication with the electronic steering assist module. Due to the random nature of this incident and the inconclusive diagnostics I am very concerned that this can and will happen again and could cause a much more severe accident if I'm going highway speeds when the steering cuts out or driving in winter weather.
On feb 6, 2020, I was getting ready for work when I noticed that my jeep had a message appear on the dash board regarding shift shifter. I was pulling out of my apartment complex when my car stopped out of no where my car stopped and the message appear while still on drive. When I looked over the shift shifter, the prnd were all lighten up in red. I has causing traffic and had to get my car towed.
While in drive the jeep cherokee sport (premium pkg) car cuts off in street 3x and hwy 4x and engine light turns on. Car also loses power/speed while in drive and engine light turns on when making a turn. Car loses speed and driver is not able to accelerate while on busy hwy or street.. Bought car new with 16 miles on odometer from chrysler jeep dealer. Manufacture warranty expired 2 months prior to this problem. Mileage 63,000 miles. I have an expensive extended dealer warranty. Chrysler jeep dealer says engine will be replaced w/ no deductible and no addl customer cost according to dealer warranty.. Oil gaskets blown also with excellent service record at chrysler jeep dealer.. No one should have to purchase an expensive extended warranty on a new car and have to replace an engine for a car under 5 years old. Car has one driver 62 yrs old, no accidents no tickets in 15 years this is awful for a 3.25 year old jeep!! Car has been at jeep dealership service dept since dec 31, 2019 for engine replacement.
When driving my 2016 jeep cherokee the vehicle has died out completely on me in the middle of driving. While driving there is a ding noise followed by a message on my dash board that says put car in park then switch into gear, when I am already in drive and driving then the car stops and the brakes and steering locks up completely the battery light flashes then the whole dash goes black. Then I have to trying turning it over a few times and then it will finally start with no warning lights on or anything after it just locked up and died. This vehicle has died several times on me while turning right, while just driving, and in the middle of intersections. I took it to a mechanic and there is no indication of this happening as far as codes that can be brought up or anything but when he test drove it the same thing happened to him he made a right on 12-31 and the car said put car in park then select a gear then went black and then it took a few times for the car to turn over again, but yet again turning on with no warning lights or anything after, but come to find online this is a serious issue that jeep has not addressed and there seems to be no solution besides being in constant fear that you car is going to die out on you. This is a serious safety issue and needs to be addressed before there are lives taken. I have a two young toddler daughters that I don't feel safe driving in our 2016 jeep cherokee in fear for their lives!
Driving at night in the rain on the highway 60 MPH. Lost power steering, brakes, forward warning collision and other controls. Lost control of the vehicle crash into the embankment. Almost rolled the vehicle. Dealer stated steering modular failed and replaced steering rack and pinon system. Dealer stated 12 active computer codes shut down all of above functions. Dealer stated computer steering computer module failed causing steering and other functions to fail.
Tl* the contact owns a 2016 jeep cherokee. The contact stated that there was a grinding noise coming from the steering wheel. An independent mechanic diagnosed that the axle shaft assembly failed. The contact stated that she was not informed of any failures with the vehicle when it was purchased in march of 2019. The contact also stated that the wiper arms malfunctioned. The failures began when the vehicle was purchased. The dealer and manufacturer were not contacted. The vehicle was not repaired. The failure mileage was 27,934.
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to p (park) and then desired gear and the battery light illuminated. I tried to restart in park but jeep would not start. After about 15 minutes my jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened??? Would I even be writing this right now? There was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!
When towing vehicle 4 wheels down behind my motorhome at times vehicle has a sever wobble. It is both when taking a corner or straight. Can not stop wobble unless I come to a complete stop. Very scary.
Purchased 2106 jeep cherokee in april 2019. Had car looked over and oil changed april 19, 2019 @30,141 miles. On 8/14/19 the vehicle stalled while leaving a stop sign. Total loss of control of the car. Dashboard lights flash and display instructs you to put the car in park. After 3 attempts the car starts. Thought it was a fluke. 8/24/19 the same event happens again, except on a busier road. Very scary and concerned about being hit from behind. 4 attempts to restart car, finally starts and I drive directly to mechanic. 8/27/19 happens multiple times to mechanic, who agrees this is a very dangerous situation in moving traffic. The computer does not indicate any problem. Based on information I had found on line, he checks the oil to find no oil on the dipstick. Car is @ 35,242 miles & consumed 4 qts of oil during 5100 miles. I am told that this is way too much oil to be used for this number of miles. The more I poke around on line, I see that many jeep cherokee owners are reporting the same problems. Countless that have happened on the highway, which I can't begin to think how deadly that can be. It appears that jeep/chrysler is doing nothing about this problem. They have recalled the 2019 jeep cherokee for this problem. I would also believe this is an environmental problem with excessive amount of oil being burned. I do have receipts from the service garage. Please help
Steering wheel seized when car was in motion on city street and car got hit at electric pole causing pole and wire damage and route closed for long period and car to get totaled and luckily I survived. Speed was around 25-30mph
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?
While in motion: 2016 jeep cherokee will randomly lose engine power during a right turn (on highway at high speed and at low speed on city street), steering locks up, decelerates automatically, and dash says to put vehicle into manual mode and select the desired gear. This is very dangerous and has almost caused an accident two times.
Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have two small special needs children. This has happened 3 times in the last two months. I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns. We have one vehicle, limited means, and tons of therapy appointments. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". To be specific: driving at about 25 miles per hour, straight following a right turn....lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.
Purchased a 2016 jeep cherokee 2016 latitude. Had 70,000 miles on it. Two weeks into owning it on hard turns the battery light and dash would light up. On two occasions the car would be making a turn (in drive) and would fail accelerate or continue in that gesr causes it to stall into neutral and then loose steering control. The car would then shake violently and after getting out of the way of traffic it was turned off. Once the car was turned off the car would not start until 3 or 4 times. Imagine this happening on the entrance to the high way. The car would drive for a couple miles and then stall out again. Not a safe car and do not feel comfortable moving forward with this vehicle especially st high speeds.
Service shifter light came on and gear shift lights are all red,p,r,n,d. They stay lite up. It happens when I shift gears. It doesn't matter if I shift into reverse or park it still lights up and doesn't turn off unless I restart my engine. I've researched and a lot of people are having the same problem with their jeeps including 2018 models
While making a turn, the vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was going upwards of 25mph. I was able to coast to the side of the road, but completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened once on the 14th of march and once on the 15th of march. I was told by the jeep dealership that they are aware of the issue and have told people to make sure to check their oil. I was told the dipstick does not reach the bottom of the oil pan and only goes down about halfway (3 of the 6 total quarts the pan holds). When the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life in danger. Jeep/chrysler have had this reported before as I found numerous cases of the same story. However, they refuse to do anything about it. I could have been in a very serious accident if I was going faster than 27mph or if I was not in an area that I was able to coast to the side of the road. I was not told any of this information when I purchased the car
Tl* the contact owns a 2016 jeep cherokee. While driving 45 MPH, the engine stalled and the steering wheel seized. The contact was unable to steer the vehicle. The vehicle was pulled over and towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was 72,000. The VIN was unknown.
While driving, vehicle will decelerate and warning light appears to shift car in gear. Then car turns off. Can not use breaks, all electronics flash and coltage light alarm comes on. When taken to dealer twice, no errors found. My children drove it today and the vehicle suddenly stopped and all warning lights came in along with a message to shift the car into gear. The vehicle was dead. Took back to dealer and again no error. I have researched this and many of the same vehicles are having the same problems, but jeep does nothing.
After having my brand jeep for less than 2 months, the service park brake, anti-lock brake, and traction light went off while driving. My car then proceeded to jerk while driving so I pulled over and turned the car off. Upon restart of the jeep, all the lights were gone and the jeep drove fine. 5 to 6 months (around march 2017) later the lights went off again while driving and the wheel became stiff and hard to turn. Since the light went off after turning the car off and back on before, I did that but the lights stayed on. I called to schedule an appt with the dealership then the lights went off. The lighst stayed off, as the appointment was 2 weeks away, so I cancelled it. As a single parent I cannot afford to waste money for a diagnostic that would not show an error because the malfunction lights were off. In august of 2017 the lights came one again, the wheel became hard to steer. These lights stayed on for 2-4 days then went off. This occurence happened again in between as well my sons bday weekend february 2018. My parents were driving the car and this made them uncomfortable. Since then the lights came on more frequently, using go off within a day or 2, only to come back on again. In the past 3 weeks the lights have come on daily, cut off while driving, and cut back on. The brakes now make a vibrating sensation when driving, and 3 times when backing up the parking brake engaged itself. In the history of ownerhship of this vehicle I have used my parking brake maybe 3 times. I am frustrated with this vehicle that I purchased brand new with 7 miles on it to being experiencing so many problems. I have owned the vehicle since sept 2016 (not even 2 full years although this problem started early on) and only have 25k miles on it.
My jeep has been and looked at for shaking in the front end when getting to a certain speed. I have found out after going to get a wheel alignment and being told it may be my tires and having them changed and then told it may be the balance of the tires and having that checked the issue is still present. After looking into this issue more and talking to other jeep owners about this they said it is what is called the jeep shakes. And according to looking this issue up this is present on many jeep years and for me as a car owner there is no recall to fix this issue. The cost of fixing this issue can range from $900 to 1500 dollars depending on where it is taken. The jeep when driving and reaching 55 plus MPH and it starts to shake and if able to get to 65 MPH the shaking ceases.
On 4 separate occassions, while in motion, the car completely shut down. On each stall, everything shut off completely including all lights dashboard etc. When I attempted to restart the car in the middle of the road (once on the highway) obstructing traffic, the car would not restart. Only after waiting 3 -5 minutes did the car eventually start. Twice I was almost rear ended.
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