Tl* the contact owns a 2016 jeep cherokee that was hitched to a recreational vehicle. While driving the recreational vehicle at 60 MPH with the jeep in tow, the contact noticed that the jeep was swaying vigorously. The vehicle was taken to an unknown jeep dealer (the contact was driving on vacation), but the failure could not be diagnosed. The contact was informed that it was safe to drive the recreational vehicle while towing the jeep. The manufacturer was notified of the failure and did not assist. The failure mileage was 30,000. The VIN was not available.
2016 Jeep Cherokee steering complaints
Page 3 of 3: complaints 41 to 54 of 54, newest first, as owners wrote them.
While stopped at an intersection, the vehicle stalled. All light went off and brake pedal stuck down. I put car in park and turned key. Tried to restart vehicle and nothing started... Light just came on the dash with every item flicking. The brake pedal was still stuck down. If I out the car in neutral, unable to push vehicle and unable to remove parking break. Keep in mind I'm at a very heavy traffic intersection. Took about 5 minutes until the car told me to press break to release parking break . I turned the key and the vehicle started again. Now I am afraid this will happen every time I come to a stop. My car has 19300 miles.... Nothing to this extent should be going wrong.
"takata recall" I have had my car looked at a couple times for the same issues and no luck getting it fixed. While driving on both highway and regular roads I will get a warning chime and all of a sudden my service parking brake, ABS, traction control, and four wheel drive- overheated lights come on. I then lose power steering, the steering wheel becomes very stiff and the brakes stop working. It is very scary especially in the winter time, to not be able to control your vehicle. I am pregnant and have a 2 year old child and do not want this jeep anymore unless fixed. I have done research and it seems that people with the same jeep even different years have had the same issue. Please help! This always happens when the vehicle is in motion. I have many of the same images just all different days this has happened to me. I will attach and image below. As stated this has happened multiple times not just one day. Thank you.
Jeep wobble. I was towing my vehicle behind my motor home. I had traveled approximately 300 miles without problems. Near the end of my trip I made a right turn. Just after making the turn I felt a violent shaking. The incident occurred at low speed estimated to be 20 to 25 mile per hour. I looked into the rear camera and was able to see the vehicle oscillating from side to side.I immediately slowed to a stop to get the shaking to stop. Since I was blocking traffic I continued on to a safe place. After proceeding about a mile to my destination, I had no further issues. I have contacted jeep concerning the issue. They stated that it was on me to buy a wiring kit to correct the problem. When I purchased the vehicle on december 31, 2017, I told the dealer that I was in the market for a vehicle for towing. They did not have one with the equipment necessary for towing in stock but stated they could get one from louisville ky. I agreed to have get it. In short I purchase a vehicle that the dealership said was ready for towing. At now time during the sales process or after was I ever notified a a wiring package requirement. I just learned of it in recent days when I had it in the shop. I feel that chrysler should pay for the fix and not me as the consumer based on their representation that the vehicle was ready for towing.
In november 2016 I was driving in a 35mph zone. The car began to skip and jump forward. Without warning the service shifter light came on and all my lights for the shifter came on (p,r,n,d). The car which was in drive immediately shifted into park and I lost all control. Thankfully I was able to come to a stop and call for a tow truck. The issue was fixed under warranty and they said it's a defect in the shifter. The service department was very vague when explaining this to me. Two weeks later I I was told I could pick up my car. Fast forward to today 10/04/2017, my car did the same thing. I was traveling at 55 MPH this time and lost all control. I had to jump a curb and drive across the lawn and into the parking lot. I have read many issues about this problem from other jeep owners. Why hasn't a recall been issued? Especially if this is a known issue. I could have caused a large accident especially since it was during rush hour. Safety of consumer and others on road need to be taken into account.
2016 jeep with "active drive ii" while flat towing my vehicle behind my motor home according to book procedures, we encountered an incident where the front of the vehicle started rocking, shaking, moving right/left up and down. We were on a main highway(concrete improved). I initially had no idea what had happen. We had been on the road for a couple hours. Once off road, I could find nothing wrong. Tires, tow bar, suspension all seemed as it should be. We moved the motorhome was vehicle (our tow) slowly to a more safe area. Still found nothing. Once home +- 150 miles more with no further incident. I have made notice of this to both jeep wave and chrysler customer service. I have gotten received mixed information as feed back. I've got great concern if this could happen again.
Vehicle stalls out in the middle of driving, completely losing all power to the vehicle in the middle of traffic. Steering wheel locks up and acceleration rapidly declines to 0. Dash displays shift to p then desired gear. In order to get the vehicle working correctly again, I must shift to p and then turn the vehicle off and back on (when turning the vehicle back on, it hesitates to start). Can't turn on hazards so no one knows why I am stopped in the middle of traffic. Have been to the dealer two times now, going on three. Being told software. Regardless of that, it's very dangerous and hazardous. All it will take is someone not paying attention for myself and my family to be seriously hurt or god-forbid worse.
Tl* the contact owns a 2016 jeep cherokee. The contact stated that the vehicle's emergency brake independently activated on its own while being towed. The failure occurred without warning. The vehicle was towed to the dealer where it was diagnosed that the vehicle needed a wiring harness and the power steering needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Bought car in feb 2016 and was ok to tow 4 wheels down with out any additions. About 2 months later I received a notice that I could no longer tow 4 wheels down with out adding a mopar flat tow wiring kit. Due to battery drainage the front end goes into a serious wobble which could cause accident or even death. Jeep refuses to pay for this addition. I towed this car from az to fl and just last month I did have the wobble and must say glad I was not going highway speed as it could have been very serious!!!! This happened while going through a construction site and the speed was about 35 ti 40 MPH, it was so bad that I had to stop and spend time unhooking and then hooking back up again. Luckily there was place to pull off the road.
We have been warned that this vehicle may have a steering wobble when towed behind a motorhome. Fiat chrysler has issued a recall addendum to the owner's manual that a harness wiring kit part no. 68321424ab is recommended before towing, and that if the vehicle is towed without this kit, fiat chrysler will not be responsible for any damages. Also, service procedure notice s13 and service bulletin no. 08-029-16 rev. A have been issued saying that we need a mopar flat tow wiring kit before towing have been issued. Even though our jeep is under warranty and fiat chrysler has issued these warnings, the manufacturer refuses to pay for the installation of the recommended kit. We have gone through our dealer, the district jeep service manager, and also directly to fiat chrysler with no resolution. Fiat chrysler refuses to cover the cost of this repair, which would be $330.00 out of pocket to us. We feel, since our vehicle is under warranty and fiat chrysler acknowledges this problem, that fiat chrysler should pay for the installation of this repair that they recommend and require, via recall. Further, the current new version of the owner's manual issues a caution that "failure to use the proper mopar wiring kit to power the steering system during recreational flat towing may damage the vehicle's steering system and/or other vehicle components." none of this information was indicated in the original owner's manual for the 2016 jeep cherokee at time of purchase.
Vehicle has a front wobble or shimmy when accelerating from stop. On loose or slick pavement wobble replicates wheel slip and has caused me to over correct my steering and acceleration on multiple occasions. Vehicle steering wheel is wrapped in leather. The leather is loose near center spokes of steering wheel. Fingers have snagged on the loose leather on multiple occasions causing a dangerous control issue. Vehicle delivered with non functioning blind spot monitor mirror on passenger side and normal mirror on driver side. Assuming the passenger side was equipped with blind spot assistance I was nearly in an interstate collision during the night drive home immediately following delivery.
My daughter [xxx] was driving on a straight 2 lane road when the jeep suddenly ran off the road on the right. She managed to get it back on the road but then it flipped over onto the driver side and slid down the road approximately 100 ft before sliding off the road again and then came to rest. She did not collide with anything and the only damage to the jeep was the driver side from the slide and the right front suspension. The lower control arm snapped at the lower ball joint mounting hole and the steering knuckle broke in two. I do not know which occurred first. The tire and wheel were not damaged other than gouges on the inside of the wheel caused by it rotating around the broken steering knuckle. Chrysler had the jeep inspected but declined to accept any responsibility. The vehicle was declared a total loss. As a result, my daughter and son-in-law suffered a significant loss in value even though the jeep was only 2 months old and had only 1,035 miles on it at the time of the accident. My daughter suffered only a concussion but it could have been much more serious if she had been traveling on a highway at 70 MPH. If there is a fault with the steering knuckle or lower control arm on these jeeps, then there will be more accidents and possibly serious injuries or death. I have been a professional auto mechanic for 40+ years and have never seen a steering knuckle or control arm break like these did. My daughter had just left my home 30 minutes earlier, after having lunch with her mom and I and was only 1/2 mile from her house when the accident occurred. She had no alcohol. My daughter and her husband are both physicians and I am filing this on their behalf since they are not familiar with vehicle parts terminology and have very limited time, whereas I am retired. The registered owner is my son-in-law [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Jeep wobble when flat towing. I have not personally experienced this problem, but fca/jeep is aware and issued addendum card - customer satisfaction notification s13 - and accessory kit -part # 68321424aa -. And I ihave been told by jeep dealer the kit is not in production and customer charge is $201.00 for part + installation. First became aware of problem 4-28-16
Jeep actively markets and promotes the cherokee as towable four-wheels-on-the-ground behind motorhomes. Before I purchased my 2016 jeep cherokee trailhawk in november, 2015, I confirmed by reference to the owner's manual that this was true. In february, 2016, I began to see discussions in the family motor coach association (fmca) magazine, and in the fmca website forums as to a towing issue when the jeep cherokee is towed four-on-the-ground behind a motorhome; the issue being a severe wobble in the jeep cherokee's front end--severe enough to destabilize the motorhome. Jeep issued service bulletin number 08-022-16 on february 24, 2016, which not only retroactively requires an "accessory kit to enhance flat tow performance" (part no. 68321424aa), but revised the jeep cherokee's owner's manual prohibiting flat towing without this accessory. The problem is that my jeep dealer says this accessory is not available (as of march 21, 2016), and doesn't know when it will be. Jeep apparently is letting their customers bear this burden alone, as I have not had any communication from jeep, and cannot find any evidence that any other jeep cherokee owner has, either. The dilemma we face is that the season for extended motorhome trips is upon us, and we are faced with two unacceptable choices: 1) cancel long-planned, expensive trips, or 2) tow our jeep cherokees without the accessory "fix" that jeep has not made available.
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