Tl* the contact owns a 2016 jeep cherokee. While driving various speeds, the tires made a screeching noise without warning upon making turns. The contact took the vehicle to abernethy chrysler dodge jeep ram (1442 e main st, lincolnton, nc 28092, 704‑732‑1890) where it was diagnosed that the front half shaft was faulty. The contact was provided a quote for the repair cost. The contact associated the failure with the federal safety agency campaign number: 16v287000 (power train). The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 68,000.
2016 Jeep Cherokee transmission complaints
Page 17 of 22: complaints 461 to 490 of 638, newest first, as owners wrote them.
In may 2019, all gaer lights on the shifter p r n d l + - all turned red and the screen had a message "service shifter." it is not possible to see the speedometer when this happens. It has been happening more frequently. It is a hazard, especially when driving down the highway and the bells ring, your speedometer screen diasappears and service shifter appears. I brought this to the attention of a jeep dealer and was told, you can still drive when that occurs. This is a dangerous situation. It needs to be investigated by someone with authority soon. When looking online I discovered lots of people are having the same issue.
Service shifter light comes on.
Bangs into 2nd or 3rd gear intermittently after a stop or while driving at lower speeds 25-30 MPH especially. Most erratic in city driving. The jolt is so hard the driver takes notice. The vehicle will hesitate at time from a stop then jump forward like a bat out of hell causing front wheels to spin. At lower speeds in city the vehicle has a delay from engine to transmission causing a jerking motion even when pressing ever so litely on gas peddle. The transmission holds gears aggressively before up shifting, so engine speed hangs high between shifts. The vehicle shifts occasionally immediately into 2nd gear from a stop and then drags it out and clunks into 3rd gear causing untimely shifting. Lithia jeep and pelletier jeep both did software updates with marginal improvement or made it worse. Also the transmission up shifts to soon often from 1st to 2nd gear. Vehicle at times has mind of its own for transmission never really knowing what to making not very predictable and dangerous to drive. The speed control is dangerous and a nightmare. When going downhill it makes transmission go into lower gears causing engine RPM over danger zone. It feels like the engine and transmission are going to explode. The speed control is really hard to predict what it will do! I'm scared to use it! I'm scared to drive this vehicle!
Service shifter light randomly comes on and turns off when engine is turned off and restarted. Also overhead lights above the rear view mirror turn on and off occasionally.these things happen while in motion and are random. Also when in reverse, sometimes the parking brake engages.
Tl* the contact owns a 2016 jeep cherokee. The contact stated that the check engine and service gear shifter indicators illuminated. The contact called jim ellis toyota of mcdonough (144 highway 81 w, mcdonough, ga 30253, (770) 288-3755) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,000.
Service shifter keeps coming back and all lights for gear indicator are red. Dealership says to turn off and restart vehicle but it happens more frequently and more frequently. Occurs when turning vehicle on.
All prnd indicator lights on the shifter unit illuminate at once, and stay lit. "service shifter" warning appears on the instrument cluster display. When "service shifter" warning is displayed, cannot be turned off and digital speedometer readings (or other information) are no longer displayed. Prnd shifter indicator lights blink sporadically until warning finally displays. Lights stay illuminated after warning appears. Prnd lights and display warning appear while vehicle is parked/stationary as well as when vehicle is in motion. Started sporadically, roughly 6 months ago (early 2019) and would typically go away if vehicle was turned off and re-started. These warnings now happen daily, every time I start the vehicle, and almost never go away. Upon researching this concern online, it appears that this is a known issue that many have been experiencing since around 2012. Most web inquires indicate that this may be related to a wiring harness? I took to the dealership for service and was told it would be $700 to replace the entire shifter, and that if I do not replace, I could find myself unable to put the vehicle in park. Hoping that this is something that is being investigated and recalled so that I do not have to pay for something that is a recurring, known safety issue.
Car has completely stalled and locked up to a point where the steering wheel cannot be moved, hazard lights will not turn on, cannot change the gear at all. Had to have a flat bed tow because the wheels were locked, tow driver had to use dish soap to get the wheels to slide up the ramp. Jeep dealership first replaced the battery, then replaced the bcm and it is still a solid brick. They have no idea what is wrong. This has cost me $600 so far without even a repair. My 17 year old daughter is driving this dangerous car. I have seen the forums and this is a common problem with this jeep, it needs a recall. As soon as we can get it running again, we will be trading it in. I can't have her in a death trap, it stalls without warning and we had to put the hood up to warn other drivers because the hazards wouldn't even turn on. This car only has 23000 miles on it, it should really not be doing this.
My vehicle randomly has the "service shifter" light come on and stay on. The dealerships and mechanics can't find anything wrong and don't know the cause. This happens at all random times. Sitting, moving, city, highway, going straight, turning. It doesn't allow me to see my large speed limit on my screen. Many people report the same issue and no one seems to have an answer.
The 'service shifter' error message came up on my display on my 2016 jeep cherokee sport. At the same time all the lights on my gear console turned red from park all the way to reverse. All were lit red. I called the dealer to see if it was safe to drive and to make appointment. They said drive with care (like I can be careful but how do I know it won't jump gears) when I parked and turned off car and turned on again the message disappeared along with red lights. In researching online I found over 50 other jeep owners with same issue. I have an appointment to fix tomorrow but I am afraid they will say what others are reporting 'they cannot duplicate the issue' and will disregard it. The vehicle was stationary and in park at time of incident
"service shifter" comes on the dash and all shifter red lights come on. Have read this is a common problem requiring a wire harness and sometimes a shifter change. Dealers have been charging folks for all kinds of things. Seems rather abusive.
Service shifter alarm
The car was parked. When I started the car, all lights for the gears (p,r,n,d) on the shifter were light up red and service shifter message appeared. I shut off the vehicle and restarted it and the car operated normally. 3 days later, the same thing happened. A search online has shown many jeep owners have had this issue.
All of the shift lights were red, and received a message to have shift serviced. This is the second time I had this issue. The first time was in 2017 and the shift was replaced by warranty. Clearly there is a problem somewhere, there is no reason for a car that is 3 years old to have the same issue multiple times. I will be going to the dealer to get the issue diagnosed.
Bought this car at 17k miles and now have 50k. 10k before the warranty runs out and dealer will only address this issue if the vehicle will show this issue at the time it is at the dealer. Issue is unpredictable. Car jerks hard from first to second gear, almost as if you have been rear ended. Car has trouble shifting to higher speed upon entering the highway. There is also a pronounced "ticking" noise when engine is running/idle
Vehicle launches into 3rd gear from 2nd gear
We purchased a 2016 jeep cherokee and with 20k miles on it, we had a service shifter issue. Brought it to the dealership and got it replaced under warranty. Since then we now have a second service shifter issue. Again we brought it in, as we were previously told we had a two year warranty on the part itself. Now they want to replace the shifter bezel and wiring harness. Searching online in forums my wife and I are apart of 100s of owners of jeep vehicles from 2016 through 2017 that have shifter problems. Lastly, we were told that it was not covered by our powertrain warranty by chrysler. I feel this is a safety concern for all drivers of these vehicles and should be a recall to get it fixed. Thank you
Tl* the contact owns a 2016 jeep cherokee. While driving 60 to 65 MPH, the check engine and transmission maintenance required warning indicators illuminated and the transmission seized. The contact was able to shift into park and back into drive in order to reset the transmission. The vehicle was taken to dan cummins chrysler dodge, jeep, ram (2021 alverson drive, paris, kentucky 40361, (859)-987-5669) where it was diagnosed that the transmission wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 55,750.
Was driving vehicle about 35 MPH when "service shifter" appeared in the dash and all of the lights on the shift went red; was able to slow down, stop, turn the car off and back on and the lights went away. Happened again the following day, driving around 30 MPH this time, repeated the same actions.
Service shifter message, all lights on shifter are lit up. Manual shift doesnt work. New symptom, car didnt recognize car was in drive. Message appeared to shift into p then desired gear. When ignition button pushed to turn off, car restarted on its own.
Service shifter light came on. Prndl red. Unable to disable this warning to see speed, gas, etc. Vehicle was operating fine otherwise.
Tl* the contact owns a 2016 jeep cherokee. While driving 45 MPH, the vehicle jerked while shifting between first, second, and third gears, and lost power. In addition, the rpms failed to increase to 2,000 and the check engine warning indicator illuminated. The contact disconnected the battery cable, but the failure recurred. The contact used the lpb reader and received code: p0887 (TCM high voltage). The contact called east tennessee dodge chrysler jeep ram (2774 n main st, crossville, tn 38555, (931) 463-3640), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was approximately 30,000.
Vehicle, while in motion, stalls and engine shuts off at any speed. Being told oil burns too quickly in these vehicles and this is a safety feature the car has although it has almost cost me multiple serious/potentilly fatal collisions with my infant children in the vehicle. No oil indicator has ever turned on indicating oil level is low. Had same issue with this car at 15,000 miles in which engine was completely replaced but now is doing the same thing as before. This is a well documented issue amongst jeeps - why has there not been a recall? This is a major safety concern and our lives and the lives of our children are at risk as I almost was t-boned today as my engine stalled in a busy intersection. I was attempting to turn but had not yet maneuvered and was left stalled in the middle blocking oncoming traffic on a busy city street but had had this same problem happen on a highway.
For the second time while driving "service shifter" message came on and all lights on gear box lit up. Pulled over and cut car off and restarted and lights went off
The transmission is shifting rough shifting in and out of gears causing my jeep to accelerate going down hills my RPM rapidly rise and fall
While accelerating the vehicle stalls and won't move, message comes up to put it in park and then the gear you want. Service transmission. This has happened at least 4 times now, very scary and dangerous. At times the vehicle also has a hard jerk while accelerating. This vehicle is going in for service for the fourth time mentioning this issue. Mechanics can't find the issue, but did see the computer did show something. Only owned this vehicle for 21 months now. So unsafe while driving and the car won't move while driving! Possibly can get rear ended. We don't feel safe driving this vehicle not knowing when it will happen.
At 43000 a message on the instrument display came on twice over 2 days. It said "service shifter". The dealer confirmed that the shift bezel and wiring harness had to be replaced because the original design was defective. The repair was not covered under the powertrain warranty. Faulty operation of the gear selector could result in a vehicle being inoperable. That is a safety hazard. Jeep should fix this..
Reoccurring svc 4wd while driving with 'jerky' movements, each time dealer reports computer error and resets it. Fourth time in 8 months.
Service shifter displays on dash when turning on the car. The gear shift lights all turned red, and there was no ability to switch gears. The vehicle was stationary at the time, and the shifter was reset turning the car on and off.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Jeep Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history