Service shifter light came on and gear shift lights are all red,p,r,n,d. Looks like this is a known issue and product flaw. Not sure how many people have to complain before something is done.
2016 Jeep Cherokee transmission complaints
Page 16 of 22: complaints 431 to 460 of 638, newest first, as owners wrote them.
Similar to other jeep cherokee year models, my 2016 jeep cherokee slips out of gear into neutral while driving, either between 1st to 2nd gear or 2nd to 3rd gear. Makes for a dangerous ride with my 2 children in back and the car basically stops working and cars in back of me have to slam their brakes so to not run into me. This happens randomly, whether car has been driven for 10 minutes or just started.
Approx. 68,000 miles, owned for 3 years, regular maintenance and inspection. Vehicle in motion on city streets turns to neutral after the first few right turns. Gear shifter automatically shifts to neutral after the car's warning system reads "shift to park" while the vehicle is in drive and in motion. To restart the vehicle, the driver must place the vehicle in park, turn off the engine and restart it, however the battery light flashes. This has happened three times in as many weeks, all while in traffic. When taken to jeep dealership mechanic, no code shows up on obd. After online research, many owners of jeep wranglers, (as well as latitudes) have had this same issue. There is a consensus it may be a result of a poorly implemented failsafe that jeep installed when the engine oil is low. Allegedly, on jeeps with certain engines (2.4l) they burn oil at a higher rate than what the onboard computers can gage. It appears that jeep dealerships feign ignorance with this problem. However, when other owners have pressed the jeep corp., they say they may issue a recall if enough people complain. Https://www.carcomplaints.com/jeep/cherokee/2019/engine/engine_shut_down.shtml
Service shifter warning periodically comes on and goes off when the vehicle is turned off and restarted. When warning comes on dashboard I am unable to clear it see anything else on that screen
While driving 30mph in light traffic suddenly and out of nowhere service shifter message comes on hud. Vehicle has 24k miles all the red lights light up on shifter column. After researching hundreds of jeep owners have same issue. Wiring harness short and entire floor shifter needs to be replaced. Problem repeats for many people. Some have had to bring car in several times with recurring problem - should be a recall
Vehicle engine light came on while driving. Took to local dealership. Code shows thermostat stuck open. At ~40,000 miles. Repair was over $700.
Tl* the contact owns a 2016 jeep cherokee. While driving various speeds, the vehicle shut off without warning. The contact was able to restart the vehicle after experiencing the failure. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 50,000.
I purchase this vehicle about 7 month ago. I took a trip to dallas texas in it, on the drive there the service shifter light came on. I pulled over to the shoulder and placed the vehicle in park and turned the engine off. I restarted the vehicle and all was well. I have continually having the problem with the service shifter light come on, and have taken it in to be service and they can find a problem. Just in the last 5 days the service shifter indicator had come on 12 time.
Multiple instances of service shifter message occurring while driving or immediately after departure. Must place car in park and turn off vehicle. Restart vehicle no further issues. Does not typically reoccur within a few days. 1-6 weeks between occurrence. No error message, no issues noted by mechanic. Concerning from a safety standpoint.
Event 1 (nov 2019) was passing a car, going 68 on freeway, got into right lane backed my foot off the gas to slow a bit and the car stayed in "passing gear" revved up high on the tach. And would not come back down until I took my foot completely off the gas. Event 2 (nov 18, 2019) stopped at a stop sign, applied gas to go and it went nowhere. The engine sounded like it was going fast, but I was not in gear. I had to take my foot completely off the gas, the car lunged forward with two quick hops a couple of times then went into gear. Event 3 (nov 20, 2019) going slow in a parking lot the car just died on me. No reason. This jeep has only 28,000 miles on it. It shifts hard!! Actually goes into gear at times so rough that it makes me lunge forward, it jerks a lot while going slow like it's not in the right gear. I am going to jeep tomorrow to have it checked out, but after reading all these complaints, I see where I might be in for a long haul.
When car is put into neutral, the sport shifter mode is activated and occasionally when put into reverse, service shifter message appears on dash and all prnd lights appear lit. Doesn't appear to affect driving but is worrisome. Current mileage is 47,000
On various occasions (3 so far) the "service shifter" warning message came on. By shutting off the ignition the problem would clear. On numerous other occasions I got a "check transmission" ...unknown problem warning. These warning messages all occurred while the vehicle was in motion, on city streets under normal driving conditions. I took the vehicle to my dealer and a check came up with "transmission modulator, unknown problem" was noted. An appointment was made but the messages cleared on it's own (2 occasions for the transmission warning). The dealer advised me that nothing could be done without the message being active.
While driving on a highway with a speed limit of 65 MPH and heavy traffic, all of the sudden my vehicle would not shift out of 3rd gear. Once I reached around 40mph and tried to accelerate I felt knock and shaking. The engine would continue to rev, however no acceleration or shifting would happen. It begins to sputter and feels as thought the vehicle is going to shut off.
Tl* the contact owns a 2016 jeep cherokee. While making a right turn up a hill, the vehicle stalled and "shift to p then to the desired gear" was displayed. The vehicle was pulled over and was able to restart after several attempts. The contact drove home. Global jeep (1099 us-22, north plainfield, nj 07060, (908) 200-2536) was called and the contact was waiting for the service manager to call back with a diagnosis. The manufacturer was not notified. The VIN was unknown. The failure mileage was 60,000.
When driving the jeep shift extremely hard into gear. Today we stopped at a red light and went to take off the car went to shift but would not shift into gear causing us to stop in the intersection almost getting hit. We had to place it into park and restart the car to get it to move back into gear. This is an ongoing issue. The dealer cannot find the issue and will not take the time to duplicate. They show no interest on trying to solve the issue, just passing the buck.
Tl* the contact owns a 2016 jeep cherokee. While the contact was driving home from work at 62 MPH, the vehicle suddenly decelerated to below 40 MPH. The contact depressed the accelerator pedal to the floorboard, but the vehicle would not speed up. In addition, the service transmission indicator illuminated. The contact slowly drove to an independent mechanic, but the vehicle was not diagnosed or repaired. Spitzer motor city inc (13001 brookpark rd, brook park, oh 44142, (216) 267-2100) and the manufacturer battled with the contact for the past two weeks to see if the vehicle would be covered under the power train warranty because it was 200 miles over the limit. The dealer offered to pay half of the repair costs as long as the contact agreed to a two year contract for oil change service. The contact refused and the vehicle had not been repaired. The failure mileage was 60,250.
My 2016 jeep cherokee has recently presented a safety issue. Twice, in the last two days, the transmission has cut out as I made a left turn. A message appeared, "put in p to change gears." luckily, both times this happened, I was turning off the roads and into a parking lot. It scares me to drive. What could have happened if I was turning into traffic. I feel this is a dire safety issue! Both times this occurred the vehicle started back up. I was close to home so I immediately drove back home. I have an appointment with the jeep service dept. Tomorrow. Time will tell what they say.
Tl* the contact owns a 2016 jeep cherokee. While driving approximately 70 MPH, the service shifter indicator illuminated. The vehicle was pulled over to the side of the road and called jim shorkey family auto group at 724‑204‑2560 (located at 13339 rte 30, north huntingdon, pa 15642) to inquire about the warranty. The contact was not called back and the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000. The VIN was unknown.
I was sitting at a stop light and "service shifter" popped up on my dash and all the shift lights came on, the vehicle still moved and I drove it the rest of the way to work (approx 2 miles)
I bought my 2016 jeep cherokee new, at 17,896 miles, a message displayed "service shifter" and all the lights on my shifter were lit up. A new shifter was installed. Then at 67,631 miles, same thing happened this time they replaced the shifter bezel and wiring. Both times, the vehicle was stationary but running in a parking lot.
Service shifter light has come on for the third time since I purchased the vehicle in 2016. It's been serviced twice and last time I spoke with the dealership, they said this is a very common issue. This needs to be addressed as my vehicle is now out of warranty and I shouldn't be held accountable for the third replacement of a faulty shifter.
Service shifter warning came on dash monitor. All lights turned red next to shifter.
The service shifter light came on for no obvious reason, as I was driving the vehicle and no one touched the shifter. It scared me, so I immediately pulled over and checked it but it was in gear. So I turned off the car and restarted it and the message never came back on that day. Since then, which was about 3 months ago, the service shifter light has come on 4 other times. This has happened on both the highway and city streets. Speeds from 40mph to 70mph. My child drives this car. So I am especially concerned for her safety regarding this issue.
Service shifter light came on as soon as I shifted into park, stayed on until I turned the car off, did not come back on for the next 20 miles.
Service shifter screen comes on and check engine light.
When driving the vehicle we get a message in the dash that says service shifter and the red lights on the shifter which indicate which gear you are in all light up at the same time, park, neutral, reverse, & drive. If we pull over and turn the vehicle off it clears the error and stays off for a while. When it first started occurring, I told the service writer when my vehicle was in for routine maintenance at john l sullivan in yuba city and was told that it was not giving a code so if it wasn't happening at the when I brought it in he couldn't help. So it was only happening every few months so I didn't worry and now it is happening daily and I am sure jeep knows about this problem because there are a lot of complaints on line about the same exact thing. Not sure if it is a safety issue but it is something they should own up to and take care of on their dime. It happens at any time it's moving regardless of speed.this has been happening for months but just recently almost every day.
Tl* the contact owns a 2016 jeep cherokee. While driving 65 MPH, the vehicle decelerated to 30 MPH and the service transmission indicator illuminated. The vehicle was pulled over to the side of the road. The vehicle was taken to bob moore chrysler dodge jeep ram tulsa (918‑664‑9750, located at 4627 s memorial dr, tulsa, ok 74145) where it was diagnosed that the transmission needed to be repaired. The vehicle was left with the dealer for repairs. When the contact retrieved the vehicle, the transmission indicator illuminated while the vehicle was still at the dealer. The technician stated that someone forgot to program the computer. The technician programmed the computer. When the contact drove home and turned off the vehicle, it would not restart. The vehicle was towed back to the same dealer. The manufacturer was made aware of the failure. The vehicle was repaired, but the contact was not convinced that the vehicle was safe. The failure mileage was 15,562.
48k miles on a 2016. While driving on the interstate. Message appears on dash to "service shifter". All if the lights in the shifter are now lit up. Had to pull over and go through the owner manual on the side of the highway. Once the engine was restarted, message has not reappeared.
Service transmission light on while driving making the vehicle to lose power and doesn't what to move
My service transmission warning and check engine light keep coming on with code p2803. Spoke with the mechanic and he stated this is an ongoing issue and should have a recall issued for it as it is an ongoing issue with jeep cherokees. This has happened several times. I purchased the vehicle 7/23/2019. Code and light cam on the first time 8/27/2019 and was cleared then it came on again 9/19/209, was cleared that morning and came back on that afternoon.
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