In january 2019, my jeep began jerking during acceleration. The dealership service department notified me that the engine needed to be replaced. During removal of the engine, the alternator was damaged and had to be replaced as well. Two months later I received my vehicle back and 10 miles later the same jerk occurred. After immediately returning to the dealership and a ride along with the service technician, the technician informed me that the problem seemed to be the transmission. This repair took another two weeks. At which time the fcc representative informed me that there was nothing more they could do. The service technician even mentioned that the vehicle should be recalled and has had nothing but problems. Now, three months later, the shifter light has come on upon cranking the vehicle. Which is also transmission related. What will it take to recognize that this vehicle is not safe for consumers?
2017 Jeep Cherokee transmission complaints
Page 20 of 23: complaints 551 to 580 of 653, newest first, as owners wrote them.
"service shifter" message appeared on screen, all lights on pnrd turned red, could not see what gear vehicle was in. Had to turn car off to get message to leave.has happened numerous times now.. Vehicle was in motion, on both city street and highway.
Windshield cracking after taking no physical damage and parked. Service shifter light on at 18,000 miles when started. Transmission shifts rough 1st-3rd gear. Engine has also randomly shut off when started and will not start back up.
Tl* the contact owns a 2017 jeep cherokee. While driving approximately 5 MPH, the service gear shifter warning indicator illuminated and the parking brake independently activated. The vehicle was stopped, shifted into park, and then placed into drive. Afterwards, the vehicle operated as intended. The vehicle was not diagnosed or repaired. Landmark dodge chrysler jeep ram was contacted by phone at (816) 836-0100 (located at 1900 s noland rd, independence, mo 64055) and an appointment was scheduled to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 59323175. The approximate failure mileage was 58,000.
Service shifter light
The service shift light has come on several times on my car. Just brought it in for an update at the jeep dealership, and still having the problem. Car runs fine once it is parked and turned off. However, problem continues to happen.
While moving on a city street, the message "service shifter" appeared on instrument panel and all gear lights on shift console illuminated red. Condition remained until vehicle was stopped and turned off, then back on.
Low oil indicator never came on.the vehicle randomly shuts down, when the oil is to low without any indication light coming on that the oil is low. This has been a common problem to the point where the dealers know exactly what the issue is. My vehicle shut down without warning in the middle of the road when turning right and indicated that I needed to put it in park and restart it. I checked the oil and it was almost dry! I added oil and will be taking it into the dealership! This jeep only has 25k miles on it
Turned vehicle on, warning sounded. On dash read 'service shifter' and all lights on the shifter were lit up. Vehicle was able to be driven. When re-started, the warning light disappeared.
Tl* the contact owns a 2017 jeep cherokee. While driving approximately 40 MPH, the service shifter error indicator illuminated. The contact had to turn off and restart the vehicle for the indicator to disappear; however, the failure recurred multiple times. The vehicle was not repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 23,300. The VIN was not provided.
While driving the service shifter light comes on and every light on the gear indicator lights up. Dealer says they do not know. After vehicle has been turned off it went away. Dealer told me we are fine to drive if it doesnt come back
I was driving home on a major street when the message service shifter popped up on my dashboard. The lights turned red on all gears. I could not see my speed or any other information. My mileage had just read 19141 I believe prior to the screen going to service shifter message. I pulled into a parking lot. I placed the gear into park. I then googled the message, make, and model to find out more information. I found forum on cargurus.com stating to turn off the vehicle and restart. I waited 10 minutes before turning on the vehicle. When I turned on the vehicle.the message disappeared and the red gear lights turned off.
Service shifter. Dealership quoted me 1200.00 to repair. Was told it was a shifting module in which would need to be programmed after repair. There has been numerous people with this same issue on these cars. This vehicle is less than 2 years old, and I was told this could be a major safety problem. This should be a recall without a doubt.
Service shifter message appeared on dash and all the prnd lights turned red when I started the vehicle first thing in the morning after sitting all night in the garage. Turned vehicle off and on with no change. Drove it 40 miles to work and when I left at the end of the day, the message was gone and all the lights were back to normal.
Service shifter prompt came on at 26,000 miles. Seems to be one of the main culprits for this model.
Service shifter came on one evening and went off upon shutting the vehicle down and restarting it. The next day woth no warning I was on the highway with my three kids. Suddenly dash flashed 4x4, traction control, ers, auto stop all unavailable and then the transmission just stopped functioning. I was in the fast lane doing 70 MPH and had no power what so ever. The rpms went up and I had no acceleration with the gas pedal down. I was able to get to the slow lane but not without causing a rift in traffic, thankfully other drivers were alert around me and let me over once I hit my flashers. The vehicle was acting as if it was stuck between gears. Ot would engage in r, n and p but nothing when I put it in d. Called a rollback and per dealership every code that could throw has thrown and at my expense we are starting with entire shifter assembly to the tune of $900 parts and labor. 5 days to get parts in! Per service manager, service writer and the mechanic working on my car this is an issue with cherokees & better yet jeep is well aware of the issue and doesn't find a need for a recall.
Service shifter message has appeared more than once. After shutting engine off and restarting all is fine for 1200-1500 miles then it comes on again.
Service shifter indicator dash light illuminates while driving. All shifter position indicators on console illuminates while driving. Vehicle fails to shift properly.
"shifter service" light that appeared on my dash and the prnd lights all turning red while in motion. Pulled over and turn car off and restart lights went out. I googled on internet is this is a common problem with this model. Car has only 50k miles on it.
2017 jeep cherokee 80k miles, after shifting from park to reverse the to drive, service shifter indicator message on screen as well as all lights on shift panel p-r-d light up red. Stopped vehicle, turned off, restarted, lights went off. Happened again twice while parking and once while driving on the highway at 70mph. Multiple reported issues with other cherokee's experiencing same problem. No recall notice or bulletin at dealer, making me responsible for diagnostic
'service shifter' message while driving. All the lights on the shifter come on; prnd. Message goes away once the vehicle is restarted. I have heard nothing but complaints about this and nothing is being done.
Tl* the contact owns a 2017 jeep cherokee. While driving, the service shifter warning indicator illuminated. The contact pulled over and restarted the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 25,000.
I had the shifter wiring harness replaced while the vehicle was under warranty approx 15 months ago. Yesterday the service shifter warning came on again resulting in the vehicle becoming disabled leaving my wife and son stranded. My wife was driving on the highway at 65 MPH when the lights came on. All lights on the shifter turned red and the vehicle would not accelerate causing her to pull off of the highway. My wife was unable to get the vehicle in park. After a while she was able to put the vehicle in park but she was unable to start it.
"service shifter" error came on screen and all of the gear lights beside the shifter lit up. After turning vehicle off and driving again later, error disappeared.
"service shifter" message appeared on driver display while red lights next to shifter prnd all light up. Occurs intermittently while driving. Clears itself when car is restarted, but may occur soon again. Has occurred 10-20 times over past 3 months.
I bought my car brand new in may of 2017 after 48,000 miles the "service shifter" light came on and I took it into my service dept and they had to replace the shifter. I was told for this make and model replacing the shifter was not a big deal. After 56,000 miles I came in with a transmission issue. I was 600 miles from an oil change and my car was acting like it needed the oil changed and I took it in to my service dept and they did an oil consumption test on it and ended up having to replace the whole engine. Now I am at 62817 miles and the "service shifter" light is back on. Both times the service shifter light came on my vehicle was at rest but continued as I was driving. When they replaced my engine the vehicle would sputter and jerk as I was driving and stalled out before I could get it to the dealership.
Car has 22,000 miles on it. Was driving and the car made a beep noise and a message popped up on the screen saying "service shifter" and if you look down at the shift, all of the gears are lit up red indicating that all of the shifts are on. However I have noticed it typically only comes on whenever I have my air conditioning on. I have had it do this around 17 times starting when the car hit 20,000 miles. It does not affect driving abilities.
I bought this car brand new oct 2017. At about 20k miles, on the expressway going maybe 50 MPH, the service shifter light came on for the 1st time. All lights on the shifter turned red (park, reverse, neutral & drive). A few times my AC would not run when this light is on. This is very scary when you are on the expressway. I googled the reviews and found that for the past 3/4 years majority of the jeep cherokees have this same issue. The light will go off when you cut the engine off and crank it back up. I called the dealership and took it in for an inspection. At that time the 'service shifter' light didn't come on so they said it was nothing they could do. This light has been coming on at least twice a week now. No explanation. Every time I bring it in... The light is not on! There is something wrong here!!
Service shifter
In aug 2018 I got a service shifter warning and all the lights at the shifter lit up. The shifter bezel and harness replacement repair was covered under warranty. Then in may 2019 I got the same warning, and while driving on the interstate I suddenly lost acceleration. I was unable to accelerate over 30 MPH, the vehicle was stuttering, and acting like it would shut off. I was able to drive to a nearby jeep dealership. The dealership kept the vehicle for several days. They first stated they would need to replace all the spark plugs and recommended a fuel induction cleaning service, both of which I would need to pay as they were not covered under the extended warranty. Several days later the dealership contacted me to advise the repairs they had attempted had not repaired vehicle. They then performed a coil pack replacement and this was covered under the warranty. They also replaced the shifter bezel and the harness replacement, also under warranty. They did not have a rental vehicle available, so I had to pay for this out-of-pocket. The rental and the repairs ended up costing approximately $650 out of pocket. $150 will be refunded after 60 business days according to chrysler. Although the spark plugs and the fuel injection cleaning did not fix the problem and are not necessary maintenance at 50,000 miles, both the dealership and chrysler warranty service stated those were maintenance repairs and would not be covered under the extended warranty I had purchased. I most likely will not buy another jeep in the future as I feel the original recommended repairs were a rip off. Especially since it was a vehicle malfunction, I bought an extended warranty, and the malfunction could've been very dangerous as it easily could have caused an accident!
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