Car milage at 31k. Car served for 30k maintenance one week before on 5/3 and jeep informed of issue (along with others). Service shifter warning light comes on the dash after the shifter illuminates all red lights on the gear shift, this happens always while in motion driving down the road on city streets and highway driving. It has happened at least 4 times and resolves itself when the car is restarted. Last incident on 5-11-19 both on highway going about 70 and while driving on local road going around 30 MPH. Additional concerns about transmission because at times jerking feeling when accelerating or slowing down while driving.
2017 Jeep Cherokee transmission complaints
Page 21 of 23: complaints 581 to 610 of 653, newest first, as owners wrote them.
Driving down curvy road, around 50 MPH, indicator light on dash said "service shifter" while all the lights to the left of the shifter lit up. I pulled over and turned car off. After sitting a few minutes I started it up and it seemed fine. It happened one more time while finishing the drive home. There was no known cause for this to happen. I've had the car less than 2 years, 37,000 miles on it.
Was driving down the highway and service shifter came on and locked out the shifting. After shutting off the vehicle and restarting it was turned off. The second time this happened was on march 6th 2019, after shifting the vehicle from park I made it to roughly the end of the parking lot or less than 1/8 mile and again the service shifter light come on locking out the actual shifting mechanism. The second condition was my cruise was set at 66 miles an hour well trying to reduce and cancel speed cruise would not shut off until I hit the brakes hard to avoid the crash.
Service shifter notice comes on display screen sporadically. Sometimes it is on initial start, sometimes while driving. All shifter position lights illuminate on shift indicator. Restarting the vehicle clears message.
Service 4 wheel drive light on, vehicle stopped completley while driving. Had vehicle towed to dealer.
Service shifter light on, while moving on highway, also while turning
As car is being driven out a highway a warning comes on saying service shifter. Pulled over restarted car and warning sometimes comes back on or goes away and returns later. One time getting out of a parking spot the shifter was in reverse and the car proceeded to move forward instead of backwards.
Service shifter message. 7,800 miles.
"service shifter" notification on the dashboard while prndl lights are solid red near the transmission shifter. I have take the jeep to the dealer while it was less than a year old and they advised it needed and update and to my understanding that's what they did. Now 6-8 months later the same notification appears on the dash and the lights near the shifter are solid red. When the car is turned off and restarted they go away to only come back on again after a few days or even a couple minutes. Vehicle was in motion when this occurred at low and higher speeds.
Just bought a used 2017 jeep cherokee trailhawk 36867 miles and the service shifter light has come up on the dashboard while driving down the highway and all lights next to prnd turned red. Pulled over and stopped turned off engine, put in park and the vehicle started rolling. Turned engine on/off twice then got it into park then back into drive. Made it home and vehicle still has all lights next to prnd on and service shifter message remains.
While in motion on city streets and highways, "service shifter" message appears on dash as well as all shifter lights illuminate. Car seems to "misfire" and jerk forward. Dealer has 'repaired' 4 times and issue returns. This issue has occurred multiple times in the 1 year I have own this car (purchased new). The first incident was april of 2018 and most recently 3/20/19
No power when attempting to accelerate. This occurs sporadically when attempting to accelerate from a stop, or while motion in low and middle gears. Major issue was when it would not engage transmission after starting vehicle due to failure. The system lock engaged with auto-engaged the parking break and I was unable to disengage.
Was driving on the hwy about 65 MPH in motion and the service shifter notice came on and all the gears to the right were lit up bright red! I just bought this car last night at 6:30! I bought this car because I was rear ended on the hwy and my other car was totalled, I am a single mom of three and just had the accident and in pain and go buy the jeep and now this service shifter light comes on the day after I buy it!!!! Just my luck. This is unsafe and has caused the vehicles to lock up and 2 others with the same vehicle reported the car getting totalled due to it locking up while driving. If this happens while my kids are in the car I will ending up contacting a lawyer for a recal not being put out due to the high heavy volume of this exact problem and nothing being done about the mass production of the issue. *dt
Was driving on the highway at 55 miles an hour and the car just shut off. Lost all power. Had to coast to the side of the road in heavy traffic. When I went to restart the car it said put car in park position. It was already in park. Car restart after several attempts. *bf...
Three times while actively moving in traffic, the vehicle has shut off without warning. The vehicle has been able to be stopped safely and placed into park. The electrical works so hazard lights have been able to be engaged. However, the vehicle fails to restart on the first few attempts. Ultimately it will restart. The service rep indicated this is a known issue with these vehicles and he has seen a lot of this on this model. He noted the engine has loose tolerances to achieve the mileage rating. As a result it looses oil rapidly. And jeep implemented engine sensors to stop the engine when the oil is low. The sensors do not take into account if the vehicle is moving or at what speeds. I called the dealer about this extremely dangerous situation immediately, to which we got an answer to drop it off, they will have to look at it when they get to it. This vendor and vehicle have had over a dozen significant recalls and need to be taken off the road.
Tl* the contact owns a 2017 jeep cherokee. While driving 40 MPH, the vehicle stalled without warning and the service shifter warning indicator illuminated. The contact powered off the engine while in traffic. The vehicle was restarted and was able to drive normally, but the failure recurred numerous times. The vehicle was taken to don jackson chrysler dodge jeep ram (located at 3950 jonesboro rd, union city, ga 30291, (770) 969-7229) where it was diagnosed that the gear shifter needed to be replaced and an oil change was needed. The vehicle was not repaired because the warranty did not cover the repair. The manufacturer was notified and provided a case number. The approximate failure mileage was 50,000.
My jeep has less than 30,000 miles on it and I keep up to date on oil changes (every 500 miles); however, when the 5,000 mile marker starts approaching I will be in driving in a forward motion and the dashboard will light up saying "shift to neutral or park", the gas pedal tightens up to the point I am no longer able to step on it anymore, and the steering wheel tightens up and I can no longer move that. At this point my vehicle just completely stops in the middle of driving. The most recent time (4,100 miles after my last oil change) I was attempting to merge onto the highway the other day and this same thing happened. It takes about 4 minutes for the car to start working again, but this is an extremely unsafe issue that should not be happening. I have had this issue happen multiple times in the past, and the dealership shrugged it off. I have had enough of this, a vehicle (even without a recent oil change, let alone a vehicle that is up to date on oil changes and hasn't hit the 5,000 mile marker) should not come to a complete stop in the middle of driving. This is a huge safety hazard. Obviously other people are experiencing the same issue. At any point, I feel as though my vehicle might stop working on me at a random time (again without any warning whatsoever) and cause me to be in a sever accident. This is not a matter to take lightly, I have been contacting my dealership and have yet to have any help/ issues resolved.
Vehicle losing power upon turning or take off, gear shifting while driving and accelerating. Shifting is violent and loss of power major. No long feel safe driving and only has 44k miles on it. Dealer has done electronic update and did not fix issue, but made it worse
At 9000 miles the "service shifter" light came on and took to dealer as a mechanic told me do not put in park. At 40,000 miles it came on again and was told the TCM had a recall ,,and if it happened again bring back about 3 weeks later it came on again and is still in shop. Now I am worried after a mechanic told me it can lock up the transmission and cause the vehicle to crash,,, I dont feel safe driving the vehicle any lonker,, and am worried for my self and family.
Service shifter alert shows in gauge area while driving. Then all the lights on the gear shifter alluminate. Problem is random and occurs one to two times a week. The vehicle is always in motion when the error happens. The issue has happened on city streets before I get to the highway. Always driving the vehicle in a forward motion.
At 9000 miles the service shifter message came on while driving from carthage to galveston texas contacted a local dealer and was told dont place in park to take it to the dealership drove it back to marshall texas to dealership and they said they were having problems with the shifter so replaced the entire shifter.. At 40,000 miles shifter light again took to dealership in carthage and said they fixed the TCM to transmission. Now at 49000 it has done it again,replacing the wiring harness from shifter to transmission. Been in shop for a week still no word .the service shifter comes on evey time it is cranked.
Was getting a "service shifter" message on dash and brought to dealership whom replaced the shifter mechanism under warranty on july 11, 2018 at 37,891 miles. The dealership stated that it was our fault for leaving a cup in the cup holder which can short out the shifter mechanism (seems like a bad design if you cannot use a cup holder) now the problem has come up again on december 21, 2018 with 54,230 miles, making this component out of warranty. A cup was never left in the cup holder and was only used when someone was in the car. I really do not want to pay for a shifter every 6 months as long as I own the vehicle. This seems to be a common problem with this system and due to the nature of it being tied to the transmission of the car, it seems like a very high safety concern. The first time it started happening, it occurred from shifting from reverse to drive and the car had to be turned off and then on to operate. This issue became worse as time went on. This latest occurrence happened when putting the vehicle into drive before driving. Turned off car and turned back on and it did not display the error message. I am sure this will occur more frequently as the days pass since I am writing this at the time of failure.
As I was accelerating out of a corner, I lost total power in the drive train. I was not able to accelerate at all, its as if the neutral was switched on by itself. All my lights on the gear shifter lit up. My dash displayed a message something along the lines of that I have to put the car in neutral or park, press the brake and change the gear back to drive. As this happened, I was almost hit from behind by the driver driving behind me. I pulled over to the shoulder and put the car in neutral, pressed the brake, and put the car back in drive and nothing happened. I tried it again but this time I put it in park and still nothing. So I put the car in park and turned off the ignition. I waiting about 10 seconds and tried starting my car which it would not start. All the lights on the shifter were still lit up and the display message still said the same thing. The car finally started after about 5 tries. All the lights turned off and I was able to drive. This issue seems to correspond with the message that I get several times a week "service shifter". I went to the dealer to get the service shifter checked out but since I was passed the 36k miles, I had no more warranty. I have also researched this issue online and a lot of jeep cherokees are having the same issues. Some were even in accidents with their cherokees when they lost power in the drive train.
Tl* the contact owns a 2017 jeep cherokee. While driving approximately 25-30 MPH, the vehicle experienced erratic shifting and a delayed response when the accelerator pedal was depressed. The vehicle was taken to tyson dodge (1 s.w furntage rd, shorewood, il 60404) who reprogrammed the transmission computer; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 1,000.
Tl* the contact owns a 2017 jeep cherokee. On four separate occasions, the service shifter warning indicator illuminated while the vehicle was being driven. When the warning indicator illuminated, the shift indicator displayed that the drive, reverse, and neutral functions were engaged. The vehicle was taken to jerry ulm chrysler dodge jeep ram (located at 2966 n dale mabry hwy, tampa, fl 33607, (813) 463-8459) to be diagnosed, but the mechanic was unable to determine the cause of the failure. The contact stated that a wiring harness related to the gear shifter function was replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 32,140.
Transmission is slipping and grinding after trying to accelerate from stop or slow speed. It has already been flashed once but mark's casa in albuquerque, new mexico refuses to do anything else to try to fix it. They state that there is nothing else they can do.
Tl* the contact owns a 2017 jeep cherokee. While driving 40 MPH, the "service shifter" warning message illuminated and the vehicle stalled. The contact stated that every gear on the shift assembly illuminated. The contact pulled into a nearby parking lot, placed the vehicle in the park position, and restarted the vehicle. The vehicle was able to be driven to the contact's residence. Tim short chrysler of middlesboro (1935 us-25e scenic, middlesboro, kentucky 40965, (606) 248-3444) was made aware of the failure and performed a software update on the vehicle, but the failure recurred five days later. The manufacturer was made aware of the failure and stated that the vehicle was not safe to drive. The manufacturer also provided the contact with case number: 35250798. The failure mileage was approximately 19,000.
Tl* the contact called on behalf of the driver who leases a 2017 jeep cherokee. While driving 55 MPH, the vehicle stalled and the service shifter warning indicator illuminated. The vehicle was able to be coasted to the side of the road. The vehicle was towed to merrick dodge chrysler jeep (located at 3614 sunrise hwy, wantagh, ny 11793, (516) 868-4400) where it was diagnosed that the battery and the shifter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to merrick dodge chrysler jeep where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failures recurred five times. The manufacturer was notified of the failures twice and provided case numbers: [xxx] and [xxx]. The approximate failure mileage was 4,000. *dt *js parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *js consumer stated shifter was replaced twice & chrysler was notified 3rd time. Updated 12/06/18
Tl* the contact owns a 2017 jeep cherokee. While operating the vehicle at various speeds, the engine would suddenly shut off. After restarting the engine, the vehicle operated normally. The contact indicated that the failures occurred on multiple occasions, primarily when making turns. The vehicle was taken to the local dealer (baxter jeep, 710 s. 124th cir., la vista, ne) and a transmission software update was performed; however, the failures continued. The manufacturer was also notified of the failures. The failure mileage was unknown. *bf. Updated 10/29/18
Three different types of shifter-transmission issues in approximately 6 months of normal in-town and freeway driving. 1. Service shifter warning came on suddenly on a level, dry pavement on cruise control at 70mph on the freeway (17k miles on vehicle) one month, after it happened at 15mph on dry, straight, level pavement in the city and was taken to the dealership and told nothing, was wrong. Turning the vehicle off and on again eliminates notification. The service department at jeep dealership notified of the 2nd incident which happened today, and I have an appointment next week to have it checked. 2. Shifter popped out of drive suddenly while driving on dry, flat, straight at 35 MPH city street (15k on vehicle) into neutral. Had my hands on the wheel and did not bump it. Would not go easily back to park or drive. This happened approximately one month before service shifter incidents. 3. Going through a car wash in neutral at the end when the vehicle had rolled off the conveyor and was stopped I attempted to put it into drive and vehicle revved to a high RPM but did not engage into drive. I had to put into park, shut it off and then turn it back on again to get the vehicle to go into drive. This happened at approximately 5k-10k miles on two separate occasions.
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