The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it is a recall. I live in Montana I need 4wd
2019 Jeep Cherokee driver assistance complaints
Page 2 of 4: complaints 11 to 40 of 74, newest first, as owners wrote them.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact stated several unknown warning lights illuminated. The contact stated that the ABS, traction control, and the parking brake warning lights were illuminated. In addition, the back-over prevention and forward collision sensors were independently deactivated. The dealer was made aware of the failure but provided no assistance. The contact referenced an unknown recall with a similar failure however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Several times while sitting at a red light or stop sign, the emergency brake automatically engaged and the vehicle wouldn't move. All three times, before I could put the vehicle in park and crank it back up, the traffic behind me was honking and trying to go around me - which could have caused a wreck. Just this morning, while driving to work, my vehicle died while I was going about 55mph. The dash dinged, an error message that said Vehicle Not in Park flashed on the dash screen, then all of the dash lights lit up like Christmas. Then my vehicle died - I had no power. After about 3 seconds, all of the lights went out except for the check engine and the battery light. The speedometer and the RPMs immediately dropped to 0, but the vehicle was still moving. I was on a road with no shoulder and traffic behind me and I had to pull over in someone's yard to get out of the way of the traffic. That was very scary and could have killed me if I had been on the interstate or a busier highway. When I was able to safely pull off the main road, I put it in park, and it cranked right up and the dash lights went away. I am having to put it in the shop because I am too scared to drive it anymore. This problem really needs to be addressed as it is all over the internet. There are a LOT of consumers dealing with this same issue.
The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at Gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had JUST expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: While sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (S.N. none of the lights on the dash have EVER lit up since I bought it). I contacted Gettel via Google review and NOW they want to do something about this death trap they sold me because I made my situation public. P.S. When I search my VIN# on this site, a completely different car pops up?
Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.
The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There were no warning lights illuminated. There were no reported injuries. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.
Automatic brakes suddenly came on. Huge BRAKE busy road and could not get the car going
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the Automatic Emergency Braking unintendedly activated. The contact stated that the vehicle lost motive power and failed to exceed 30 MPH. The contact stated that the Auto START/STOP function and the brake warning lights were illuminated. The vehicle was not taken to be diagnosed or repaired. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,400.
This car completely shut off while on the highway. Computer change out. Seals on the hatch leaking water. Should be recalled -this was problem before and sold me the vehicle. Glitches in the drive- pauses or jumps speed. Now issues with radiator. It’s crap.
Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
The old battery died and auto zone installed a new one. The AAA tech that jumped me told me that the computer would be weird?? A safety hazard is when I put in reverse the back camera doesn’t go on?? So if I don’t look or don’t hear anything then there could be an accident?? Also the tire pressure on the console doesn’t work?? If I had a flat while driving it would not tell me how low my psi is on the tire?? I could have an accident?? Also the acceleration I think is slower due to the computer error that tells me to service shifter?? I just had a new battery installed and should not have these issues due to jeep having programming issues after a new battery is installed?? I never had this problem on any car I had after a battery installation???
When the fuel saving auto off feature is engaged, this vehicle has stalled, locked, and/or shut down completely in traffic several times. I have almost been hit several times and this is very frightening. I took the car to the dealership several times and they said nothing was wrong. I disengage that auto off feature every single time and have every since I realized that the auto off was the causing factor. This usually happened during braking or resuming from slowing down. I read today that this was a factor in 2022 Hemi models and it is the same type of thing that I experienced with this 2019 non-Hemi. I realize that the car is old and this is something that began happening back when the car was about a year old. I am glad to know that it's not just me but please understand that it's related to older cars as well.
This is the second time that the PTU has failed. Svc 4wd and ACC not available again. Radio is malfunctioning.
PTU blew out on the highway at 68mph. Loss of steering. PTU was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and ACC unavailable. This is unacceptable
The contact owned a 2019 Jeep Cherokee. The contact stated that after accelerating at 10 MPH from a stop sign, another oncoming vehicle ran the stop sign causing a T-bone collision. The contact's vehicle had front cosmetic damages. The air bags did not deploy. The Forward Collison Warning failed to activate and the display failed to indicate there was a vehicle too close. A police report was filed. There were no injuries reported. A driver and her child involved in the other vehicle sustained unknown injuries and received medical attention. The vehicle was towed to the contact's residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. Insurance has not investigated neither did police. There was no warning lights or messages indicating that there was a problem prior to the accident.
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Parking brake has engaged 3 times now while at a stop light.
I was driving the Jeep Cherokee and it stalled while driving, and engaged the parking brake. I then had to put the vechile in park release the parking brake turn it off then on again in order to make it operational. Since then the vehicle has started to have issues with EVCS and breaking system. The vechile will stall and engage parking brake while idling, driving, or even in park. Having a vechile that engages the braking system automatically increases the risk of getting into a crash. This has happened numerous times and brought up to the dealership in which they stated the vechile was in need of an oil change.
Warning lights for multiple electric systems including Blind spot monitoring, throttle control, stability control, and transmission all came on at the same time. Windshield wipers turned on on their own, car started behaving like it was neutral when in drive (would rev instead of accelerate when pressing gas pedal). After pulling over and turning the car off, car would not restart, brake pedal would not engage to attempt restart. Left stranded on side of road. Vehicle just crossed 37k miles.
I was stopped at a light and was pressing the gas to go forward. The electric parking brake turned itself on for no reason. I had to turn the car off and restart it while still at the light. fortunately i was not out in the oncoming traffic when this happened and also there was no one behind me at that time.
My jeep has been in the shop 5 times in the last 6 months. The engine stalls out and the engine makes a knocking sound. This morning, 12/20/22, I was driving to work and went to slow down for a red light and the emergency break engaged and the jeep stalled out. I was almost rear ended and could have been injured. Now the jeep is dinging and the indicator light is flashing saying" service park break". . The dealership I bought my car from refuses to assist me anymore and I am at a loss.
The parking brake automatically engages while the vehicle is in MOTION. This is extremely unsafe as I have to shut off the engine and turn it back on in the middle of the road.
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears.
The 8.4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the federal safety agency and FCA. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet FCA continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective Uconnect and the risk to safety. FCA and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over $2,000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard.
Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .
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