Jeep Grand Cherokee L backup camera problems

Filed Oct 26, 2026 · Brakes, Driver assistance · MO

Driving home from the dealer after they updated the software due to a service bulletin regarding the backup camera locking up, the automatic braking system applied the brakes while driving 75 mph down the interstate. Fortunately there was no one in front of or behind at the time. Took it to the dealer and they checked for error codes and none were found.

Filed Sep 10, 2026 · Airbags, Electrical · 39,800 miles · TX · crash · 2 injuries

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, another vehicle struck the rear of the vehicle at approximately 70 MPH. The auxiliary warning lights were illuminated. The contact stated that none of the air bags were deployed during the crash. The contact expected the air bags to deploy and was concerned that they failed to do so. The contact and his daughter both sustained injuries as a result of the crash. The contact reported neck whiplash, cervical and lumbar neuropathy, sciatica, herniated discs at L4-L5, drop foot, several contusions, rib injuries from the seatbelt, and injuries to the left hand, thumb, and wrist after the contact's daughter's hand was forced into the dashboard. The contact also received 14 stitches near the left eye and was placed in a wheelchair. The contact stated that surgery was recommended for his neck and lower back and that he and his daughter received physical therapy and chiropractic treatment. Following the crash, the contact also experienced additional vehicle issues, including the rearview camera that was intermittently darkened, an auxiliary battery that was not functioning, and an abnormal smell resembling gear oil and electrical burning. The vehicle was taken to a dealer and the vehicle was diagnosed however, the diagnosis was unknown. The failure mileage was approximately 39,800.

Filed Sep 9, 2026 · Electrical · NY

Infotainment system with back up camera and comfort systems, hands free etc has a crack in the screen that occurred overnight with no severe changes in weather and no physical damage occurring to prompt large crack starting in the plastic surround and spidering into the glass screen. Unable to effectively use screen or back up camera or other safety features contained within the unit.

Filed Jul 31, 2026 · Driver assistance, Electrical · OH

The initial safety issue began with the rear-view camera going blank and the Uconnect 5 screen freezing while the vehicle was operating in reverse. My vehicle's service record indicates that Safety Recall 24V‑436 / FCA Campaign 79B was marked as "Completed" in the FCA system on June 19, 2024—even though the official recall was not initiated until around June 25, 2024, and no physical software update was performed at that time. To resolve the recall, I took my 2022 Jeep Grand Cherokee L to Performance Chrysler Dodge Jeep Ram in Delaware, Ohio, where technicians updated the software to version FCA-MY24.U33.43-PROD. Immediately following this dealer update, several core vehicle and safety functions failed: Forward Collision Warning (FCW): The FCW system automatically turned off, and the option to re-enable it completely disappeared from the vehicle settings menu. Vehicle Safety & Operational Controls: Automatic speed-sensitive door locking and paddle shifter functionality were completely disabled. I returned the vehicle to the dealer, where technicians reflashed the software to restore the user configuration options and re-enable FCW. However, the Uconnect system remains dangerously buggy: Active Safety Alerts: The amber FCW OFF light illuminates continuously and gets stuck on. While ADAS features appear partially operational, the constant amber warning obscures real-time system failure notifications. Backup Camera & System Latency: The Uconnect system routinely freezes, introducing a dangerous delay in the rear-view camera feed during reversing maneuvers. System Instability: The Uconnect software randomly resets to the Italian language, resets rear-camera display settings, disables automatic door locking, disables paddle shifters, and causes seat auto-adjustment malfunctions. Stellantis has since issued TSB 08-221-26 (Software Version U41.10), which explicitly acknowledges that these exact software bugs—including the persistent FCW OFF light, screen freezes,

Filed Jul 27, 2026 · Driver assistance · WV

The dealership performed the backup camera safety recall (Jeep Recall 66B / the federal safety agency Campaign 24V436000), but the safety defect returned. The dealership is now refusing to re-repair the vehicle, falsely claiming the recall warranty has expired. The backup camera screen is blue and says camera is not available.

Filed May 13, 2026 · Driver assistance, Electrical · GA

The Uconnect infotainment system is glitchy, blacks out, and has restarted itself. The dealership I purchased it from has currently had now for a 3rd time and over 30 days. The 2nd visit the screen was replaced and the same issues still exist. This is a huge safety concern, because the system has malfunctioned while in reverse which obstructs the rearview camera view. I can’t trust that rear sensors aren’t tied into this and will apply the brakes if I get too close to something or someone/something suddenly goes behind me in reverse. The blind spot monitoring system has gone out a few times and this limits the lane keep assist functions. The dealership has said they can’t replicate the issue and the first time this happened no codes came up despite there being a stored message on digital cluster display. They have replaced a sensor module this time, but as they still have the vehicle I don’t know if this has fixed the problem or not. This is obviously a huge safety issue as it could case a wreck if someone is in a blind spot and I can’t see them and the vehicle can’t help alert me to this. It also seemed to slightly impact the handling of the vehicle as well causing me to consistently need to make micro adjustments of the steering while driving. Among those issues I have been having other commonly known issues with vehicle such as the “key fob has left vehicle” message despite the key fob still being inside the vehicle. It does not matter which key fob is used and the battery to the fob is good. The dealership can’t four that out either and have checked to make sure the serial numbers on the fobs match the VIN. The fan speed pop-up when shutting off the vehicle displaying 127 front/0 rear can’t be figured out either and dealership verified it has the most updated software versions currently available. A lot of these issues have been there since I purchased it 12/2025 or showed up within 1-2 months of owning it. Finally took it to the dealership in March.

Filed Apr 28, 2026 · Driver assistance · PA

There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep dealership about 6 times now, and they are able to reset the system but the problem comes back. I had it there earlier in the week and the technician told me that there is no permanent fix, and that I will be coming back routinely because I am not the only one with this issue.

Filed Feb 19, 2026 · WI

Touch screen display "blacks" out. Screen goes completely blank for a few moments then returns to normal. Has been ongoing for a few years but dealership can't find anything wrong. Now it happened while I reversing so I couldn't use/see back up camera angle. Other similar jeep models made the recall but not mine.

Filed Feb 19, 2026 · Electrical · PA

From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview camera from displaying System restarts during active phone calls and GPS navigation The issue occurring regardless of device type, after testing multiple Android and Apple phones Most critically, during a recent incident while driving, the screen restarted and the transmission unexpectedly shifted into manual mode These failures are consistent, repeatable, and documented through photos and video evidence, which I have provided to the dealership. Despite this, I have repeatedly been told that “no issues were found,” even though the problems persist and continue to worsen. A vehicle system restarting while driving—especially when it disables safety features like the rear camera or affects drivetrain behavior—constitutes a serious safety hazard. I no longer feel safe operating this vehicle, and my confidence in its reliability has been completely undermined.

Filed Oct 6, 2025 · Driver assistance, Electrical · NJ

On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrenty