I don't know the date of when chrysler had the recall on the fuel system. They were going to put on an (oem) trailer hitch where appropriate, free of charge. The parts required were currently not available. I bought a trailer hitch and had it installed. I then took it to jeff wyler jeep in fort thomas ky. They inspected it and passed it. (perform recall n45) I called your customer service and asked if I would be paid back for the part, they said no because it was not an (oem) part. Please make this right, I have now taken off the part I bought, and asking you to either pay me for the part, which was $316.00 with labor, or set up a date and time to a dealer to put the right part on. That is all I am asking for, I have waited so long for this,and every day I worry about it being so dangerous. I don't think I am asking to much. I just want it fixed right, and the right part on. I thank you for looking into this matter. Hope to talk to you soon.
1997 Jeep Grand Cherokee body complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The vehicle was taken to a dealer. The technician stated that there was corrosion around the attachment area that did not support proper installation of a hitch. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 189,000.
1997 jeep grand cherokee. Consumer writes in regards to trailer hitch recall reimbursement issues. *smd chrysler would not reimburse the consumer, because it was not an oem trailer hitch.
Tl* the contact owns a 1997 jeep cherokee. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
1997 jeep grand cherokee consumer rear end impact problems *cn the dealer informed the consumer, the parts were not available. Despite, the consumer receiving two recall notices.
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that the vehicle failed to start. The contact also mentioned that the vehicle stalled several times. The contact was included in three safety recalls and was waiting for several months to get the repairs performed for recall the federal safety agency campaign id number: 97v194000 (fuel system, gasoline), the federal safety agency campaign id number: 02v053000 (power train) and the federal safety agency campaign id number: 13v252000 (fuel system, gasoline and structure). The dealer was not able to determine when the parts would be available to schedule the three recall repairs for a long time. The manufacturer was notified of the safety concern. The approximate failure mileage was not available.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). However the parts were unavailable to perform the repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I have received two recall notices for low impact problem on jeep.{ could open gas tank} deeming it unsafe.I had it inspected at marsh field chrysler mass.I was told could not be done due too corrosion on old factory hitch{which was missing a portion}.too make it safe I took it to biggest trailer dealer on south shore.drinkwater trailer sales pembroke mass.they said that the frame was not corroded removed old pieces of existing hitch ,install new hitch making my jeep safer to be on our roads.chrysler stated it would not reimburse me.because idid not use their hitch.they stated they could not due job.you would think that chrysler would reimburse me for taking appropriate action to resolve the safety defect n45.why are unsafe vehicles allowed knowingly endangering on our public hi-way.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline and structure). However, the parts needed were not available. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
Tl* the contact owns a 1997 jeep grand cherokee. While having the vehicle inspected for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure), the technician noticed that the frame rail was completely corroded. The dealer refused to perform the recall repair. The contact believed this to be a major safety issue. The manufacturer was not notified. The approximate failure mileage was 145,000.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The dealer refused to service the vehicle according to the recall due to the rusted rear bumper supports. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that the part was not available to service the vehicle under the federal safety agency campaign id number: 13v252000 (fuel system, gasoline and structure) the dealer did not give a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact did not experience a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed for the repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1997 jeep grand cherokee. Consumer writes in regards to rear structure reinforcement recall notice.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) had exceeded reasonable amount of time for repair. The dealer stated that the part was not available. The contact had not experienced a failure.
Tl * the contact owns a 1997 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The dealer stated that the part for the repair was unavailable and did not know when it would arrive. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline and structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also contacted and could not provide an estimated date for when the parts would be available. There were no failures.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline , structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the delay and did not have a time frame for the recall parts to become available. The contact had not experienced a failure. Dr
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that he attempted to have the vehicle was repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should have been a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 1997 grand jeep cherokee. The contact received notification of the federal safety agency campaign id number 13v252000 (fuel system, gasoline, structure) and was not advised of when the part would become available to have the defect remedied. The contact had not experience a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v252000 (fuel system, gasoline , structure) but was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure. The VIN number was not available.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received a recall notification of the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure) and was notified by the dealer and manufacturer that the part was not available. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure) and stated that the required part was unavailable to perform the repair. The manufacturer was notified and was unable to provide an expected date for the remedy part. The contact had not experienced a failure.
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) had exceeded a reasonable time for repair. The manufacturer was contacted and advised that the part needed was not available. The contact was not able to have the vehicle serviced per the recall. Failure and current mileage was 180,500. Updated 12-26-13 *bf updated 12/30/13 updated 07/18/16.*jb the consumer stated the vehicle could catch fire upon a low speed rear impact updated 08/17/2017*js updated 09/5/2017
Tl* the contact owns a 1997 jeep grand cherokee. The contact stated that the front driver's side door was misaligned and would not close properly. The contact performed a temporary fix to the driver's side door which allowed the door to remain closed in a secure position. There was a technical service bulletin for the failure under the federal safety agency item number was 6089092 (structure:body:door:hinge and attachments). The vehicle was not diagnosed. The manufacturer was notified of the problem. The approximate failure mileage was 55,000.
Driver door will not shut correctly seems as though it is falling off literally.
Tl*the contact owns a 1997 jeep grand cherokee. When the contact attempted to open the driver side door, the bottom hinge detached from the door structure. Prior to the failure, the door would make a popping sound when opening. In order to close the door, the contact would have to lift the door slightly. The vehicle has not been diagnosed by the dealer. The current and failure mileages were 140,000.
Tl*the contact owns a 1997 jeep grand cherokee. The contact could not close the driver's side door and discovered that the lower engine bolt separated. The manufacturer stated that there were no recalls. The contact will attempt to repair the door. The current and failure mileages were 113,000.
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