Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1998 Jeep Grand Cherokee fuel system complaints
Page 2 of 7: complaints 11 to 40 of 166, newest first, as owners wrote them.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The vehicle was taken to the dealer, who diagnosed that the vehicle could not be repaired because the condition of the vehicle would not support proper installation due to corrosion around the attachment area. The manufacturer was not notified of the failure. The failure mileage was 186,128.
Tl* the contact owns 1998 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) exceeded a reasonable amount of time for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
Tl*the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the dealer refused to repair the vehicle under the recall because the rear mounting bolts were rusted. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owned a 1998 jeep grand cherokee. While driving approximately 45 MPH up an incline, the vehicle began to roll backwards and then flipped over. The driver and front seat passenger were able to exit the vehicle without any injuries. The vehicle engulfed into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed. The VIN was included in the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The manufacturer was not notified of the failure. The failure mileage was unavailable.
Tl*the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline, structure) and stated that the parts were not available for an extended period of time. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The VIN was not available. The contact was not experiencing a failure.
On a trip from northern virginia I was south bound on hwy 15 when I began to smell smoke and applied my brakes. The pedal went to the floor as smoke rolled out from under the car. I tried to down shift into low as my car was in flames and smoke engulfed the hood. I entered the on ramp for hwy 460 bypass east bound when my transmission caught a lower gear, my car was still moving when I shifted into neutral and jammed the car into park and exited my jeep. After I ran (approx. 50 yards) I looked back ans noticed there were droplets of flames coming from underneath the rear and the car blew up sending flames up 25 to 30 feet up into the air. The 911 dispatcher advised me to get away as the fire and safety people arrived on the scene. Earlier that day when filling up my car I noticed a strong smell of gasoline but since I was in a sheetz station I shrugged it off. I had my trailer hitch on the car and removed it at the salvage yard. I contacted service at the local jeep dealer but they said they had not heard of any recalls. Today I received the federal safety agency recall notice stating the obvious. Although quick thinking and some devine intervention spared me......... Some lady with her kids in passenger seats might not be as fortunate. Finally, I appreciate your effort I called the number you provided and [xxx] assisted me in providing me with 800 853-1403. I called 5 times with nothing but a recording after waiting 45 minutes . Please tell chrysler I want another jeep 98 with a good hitch or I will be meeting them in court. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl*the contact owns a 1998 jeep grand cherokee. The contact stated that while driving at various speeds, there was a fuel odor present inside of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the fuel line, the fuel tank and an unknown part needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Updated 9/19/2017
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of recall the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The dealer was contacted and stated that the parts were unavailable to remedy the vehicle. The contact had not experience a failure. Updated 03/10/15*lj the consumer stated the vehicle was repaired. Updated 6/17/2015
Tl* the contact owns a 1998 jeep laredo. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue.the contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline, structure) however, the part needed for the repair was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
1998 jeep grand cherokee received a notice to bring jeep for installation of a bumper hitch to protect the gas tank in a low speed rear end collision. *mw the dealer informed the consumer, they could not remove the nuts and bolts to install the hitch and he would need to pay someone to remove them.
I've got a 98 jeep cherokee, I received a letter in the mail approximately a few months after purchasing my vehicle saying that I was eligible for a hitch to be installed for free. The hitch was supposed to be installed to prevent a rear collision that could cause a fuel leak during an accident. In the letter it said that they had no available replacement hitches at the current time and just to wait for further notification from my local jeep dealership. That was over a year ago. I only know that it has been over a year because I've received the exact same letter again recently. With life and work and school getting in the way, I've finally found the time to write a formal complaint about this unacceptable situation. It should not take close to two years to replace this hazardous situation.
Tl* the contact owns a 1998 jeep grand cherokee. The contact stated that there was fuel leaking from the fuel tank. The failure occurred on multiple occasions. The vehicle was taken to a dealer where the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 180,000.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline and structure) and stated that the parts were not available. The dealer did not give a specific date for when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. The contact did not experience a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The vehicle was taken to the dealer who stated that the recall repairs could not be performed until the rear bumper was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure ). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact mentioned that while being inspected for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure), the technician stated that the bolts on the rear bumper were covered with rust and confirmed that the bolts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the defect. The failure mileage was 140,000.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure), but the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was not notified. The VIN was unknown. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The part needed to repair the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
After a safety recall on a 1998 jeep grand cherokee for possible fuel leak and ignition source, the vehicle was inspected by the dealer. The remedy was to install a new oem trailer hitch. An aftermarket trailer hitch was installed by me roughly 15 years ago. The inspection said the existing hitch passed and was ok, therefore the dealer did nothing. My contention is that the existing hitch in service for 15 years is not adequate. Corrosion has taken its toll and half of the structural integrity is gone, therefore it does not offer adequate protection to the tank making this vehicle unsafe. It is evident after waiting years to get this remedied by chrysler that they are waiting for these older model jeeps to disappear to the recycle yard and therefore will not rectify the problem.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). However, the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The dealer refused to repair the vehicle under the recall. The vehicle was not repaired and the manufacturer was not notified. The contact had not experienced a failure..updated 11/06/14 *bf the consumer stated manufacturer appeared to have been contacted by the dealer and claimed the recall was performed. The consumer stated the recall was not performed. The dealer would not present any proof of repair under recall. Updated 7/27/2015
Tl* the contact owns a 1998 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline , structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted. The contact had not experienced a failure.
I went in to have the recall of my 1998 jeep grand cherokee done this morning (safety recall n45/the federal safety agency 13v‑252 rear structural reinforcement), and the jeep dealer refused to install the trailer hitch per the recall specifications. They said that it looked fine and put a sticker on it after making me wait for 2 hours. This, even though the aftermarket hitch that is installed on mine is so corroded that the ball and attachment point cannot be removed. When I reminded the dealer of the facts, and that having the hitch sticking out that far from the back exacerbates the hazard that exists, he actually said "that's your problem". So it appears that all of these delays have actually been chrysler acting in accordance with its internal plan to certify all installed trailer hitches and not install new ones. And in cases like mine where the risk is exacerbated by rusty sharp hitch components that might act as a spear to puncture the tank, dealers could care less. When I obtained a copy of the actual recall document I found that chrysler has carefully crafted a disincentive for dealers to do anything other than say that any hitch installed meets the standard. They get paid .4 hours for inspecting, but only 1 hour for removing a rusty hitch and installing a completely new one, which would likely take two hours. The manager of the dealership told me that they are losing money on every hitch they install and they have no intention of making hitch wiring work on any of those installed. The dealership even advised me to take my hitch off myself and come back. What a monumental waste of time - mine and yours, since they are clearly thumbing their nose at the letter and spirit of the federal safety agency agreement. I appreciate what you are doing here, but to say it's not working is a profound understatement...
Tl* the contact owns a 1998 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
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