Dt*: the contact stated while attempting to apply brake pressure at various speeds the vehicle vibrated. This occurred without warning during normal braking on normal roads. The manufacturer was alerted however no inspections have been made. The rotors were resurfaced. Updated 06/19/06.
2004 Jeep Grand Cherokee brakes complaints
Page 4 of 6: complaints 71 to 100 of 159, newest first, as owners wrote them.
I own a 2004 jeep grand cherokee with only 16000 miles. At 12600 mile I had brake problems where the jeep who shake violently when the brakes were applied to the point where someone might loose control of the jeep causing a serious accident resulting in a possible death. I took it back to the dealer and was told that the rotors needed to be replace and the warranty expired after 12000 miles so I would have to pay $400 which I refused to do. I took the car to my personnel mechanic and had the rotors turned and new pads for around $100. Now with 16000 it needs to be done again. This is unacceptable. Its not right that every 3-5000 miles I need brakes! I was told that its due to the fact that the rotors through design toe in when applied causing excessive wear on the pads and rotors. This is a design flaw and needs to be addressed! I will file with the bbb here in ma. And the att. Gen but I'm hoping that you can assist also. If you look at websites like www.mycarstats.com there are at least a 100 complaints referencing the same issue. Something needs to be done...before someone gets hurt.
Dt*: the contact stated while attempting to apply brake pressure the brakes vibrated. This occurred without warning during normal braking on normal roads at all speeds. The dealership determined the rotors needed to be replaced. The manufacturer was alerted.
I purchased a 2004 jeep grand cherokee in august of 2004. Within the first 7000 miles I had to replace the front rotors and pads due to warping. Daimler/chrysler covered this service and replacement under warranty. Within the next 7000 miles they had warped again. Daimler chrysler would not cover them this time. I had to pay out of pocket for aftermarket rotors and pads which were a better quality than what daimler/chrysler used the first time. These rotors and pads have lasted about 12000 miles and have warped again. I highly doubt that someone buying a jeep product would think that they have to change their front rotors and pads close to twice per year. I have learned to live with the shake that occurs due to the warping however when exiting a highway and decelerating from high speeds the shake is unbearable. I never expected to have to replace my front rotors and pads so frequently. On my last vehicle which wasd a ford I replaced them every 24000 miles. I am aware that jeep replaced the front calipers on their 1999 jeep grand cherokees due to this problem. I hope that they issue a recall for these calipers soon before I am broke from repairing my front brakes. Thank you for taking my complaint.
2004 jeep grand cherokee front rotors warped after 14,000 miles of mostly highway driving. In all my years of owning vehicles, I have never heard of such a thing being the fault of the driver as my dealership was trying to explain to me. The dealer wants to charge me $100.00 to machine the rotors. How will this prevent this from happening again??? These rotors are defective and should be recalled and replaced. I have owned three jeeps previous to this one and I have never experienced a problem like this. I think this will be my last chrysler product.
I own a 2004 jeep grand cherokee. I had to put brakes on it may 30, 2005. Since that time I have had to put four additional sets of brakes. The last 4/25/06. The dealership service department and daimler/chrysler both agree that the initial brakes on this vehicle were not of the standard, quality and durability needed. The last set of brakes were heavy duty and obviously cost considerably more than regular brakes.
Dt*: the contact stated while applying brake pressure at various speeds there was a pronounced vibration in the front end of the vehicle. The vehicle was seen by a dealer for inspection. The dealer replaced the front rotors and pads which corrected the problem. Updated 05/16/2006. *ak
I have a 2004 jeep grand cherokee. I bought the one on the show room floor with 46 miles on it. In all of the vehicles I have purchased over the years I have never had so many problems. I just took it in for the 3rd time for brakes. I was told the rotors were bad again! Of course the rotors will be warranty. However I was charged $90.00 labor for warranty work, again. I told the dealer to go past the rotors this time and check the pads. They said they were worn 20-30%, but I brought the parts home and my husband said they were gone! The service manager said "jeep knows they have a problem with their brakes and will not do anything about it"! I was getting 13 mpg after 36,000 miles. I was told if I got a tune up it would be better. Well, $300 later it is not better! Now I get 12. 4 wd..I had taken it to the dealer for the 4wd locking up. I was told not to use the pt 4wd. My husband was driving in ft 4wd in the winter and went to turn into a parking space. It locked up in the turn and we came inches from hitting a parked car. I called the dealer and was told this is normal. Please! Normal? So nothing has been done about it. I had metal in the transmission. Now please tell me how that can happen? I am a 56 year old woman. What if I drove it the way commercials say you can? I have the extended warranty, but of course when something is done it isn't a covered expense. I really believe that I purchased a jeep with alot of problems and don't know where to go from here. I am going to get my repair invoices together and call our local tv station. Toledo ohio has thousands of jeeps in parking lots all over the city and I want the consumers to know what kind of problems they will have if they purchase one. I am looking forward to your response before I pursue further.
Purchased 2004 jeep grand cherokee with about 11,000 miles. By 24,000 rotors are showing signs of warping. When brakes are applied steering wheel shivers and also get pedal feedback. This is causing an unsafe driving situation and should not be happening with a car with only 24,000 miles on it.
2004 jeep grand cherokee overland. Had to replace front brakes and rotors after only 14717 miles. Owned 2 jeeps previously and never had this problem before.
I have a 2004 jeep grand cherokee. At approximately 15,000 miles (just over 1 year of ownership), the jeep began with a pronounced vibration during braking. This was particularly bad when braking at highway speeds. Brakes were also less effective. I had the rotors replaced, but had to pay all labor costs and for the brake pads myself. At approximately 25,000 miles the same problem was occurring. I brought it back to the dealership and had the rotors replaced under the 12,000 mile replaced part warranty. The pads did not need replacing. Rotors should not become unusable before brake pads. I have owned a 1998 jeep gr. Cherokee before this and it had similar problems with the rotors. I also know several other friends and family members with similar problems. Two of those people have 2002 models and one has a 2003 model. In all cases the problem continues time after time.
Dt*: the contact stated while driving at various speeds the brakes pulsated without warning. When the problem occurred at 3,500 miles the dealership replaced the brake rotors. The problem returned at 11,000 miles. After inspecting the vehicle the dealer replaced the rotors due to warping.
We bought a new 2004 jeep cherokee and shortly after the 12000 warranty work we noticed an increasing shudder and excessive vibration when braking. At the 15000 mile warranty work, we brought it to the dealership attention. The vehicle was checked and found that the front wheel rotors were out of round and required turning. The dealership and service personnel have always been helpful and able to assist us with the vehicle but in this case they were unable to correct the defect. As we felt this was a manufacturing defect and safety hazard, we were told it was not covered after 12000 miles. Telephone contact with the national number for chrysler was terse and were advised again that this was not covered. When asking to addressed this with a person higher up, I was informed that that was not possible and that this person was authorized to make all decisions relative to the problem. Not feeling safe with the performance of the vehicle, we went back to the dealership and had the rotors turned. Apparently, this will be an expected expense every 12000 miles. It was a definite safety hazard especially when braking going down inclines. I have been told this is a common defect for the jeep cherokees.
Dt*: the contact stated the rotors warped resulting in front end vibration at speeds of 50 to 60 MPH. The brake pads and rotors were replaced by the service dealer three times. The replacement pads and rotors failed after driving about 6,000 miles and the contact is concerned this pattern will continue. The first time the vehicle was taken to the dealer, the front and rear brake pads and rotors were replaced. During the next two visits, only the front brake pads and rotors were replaced. The dealer was unable to provide an explanation for the wear until this most recent visit, 3/16/06, where it was determined to be caused by aggressive braking. Vehicle pulsated when coming to stop at traffic signal at speed of 25 MPH. Contact felt it was a safety problem because of failure to stop or loss of control. Vehicle vibrated excessively when slowing at speeds of 50 MPH or higher or for on/off ramps or traffic back ups on highways. It felt as if vehicle will not stop or lose control due to warped brake rotors. Happened on three occasions; 09/29/ 2005, 05/05/2005, and 05/16/2006.
Bought 2004 jeep grand cherokee in november 2004. Over the course of six months and 8,000 miles, brake rotors began to warp and cause increased braking distances and instability during braking. Dealer replaced the front rotors, and braking returned to normal. Over the course of the next 11 months and 19,000, the pulsation in the brakes returned causing instability in braking and longer braking distances. Manufacturer warranty has expired (12/12,000 miles for rotors). I will replace rotors with better quality parts to prevent warping in the future.
Dt*: the contact stated while stopping at any speed, the vehicle shook. The dealership determined the front rotors were warped. The front rotors were replaced and the rear rotors were turned.
Dt*: the contact stated the steering wheel would shake and the brakes pulsated at various speeds. The problem gradually became worse. Upon inspection the dealership determined the brake rotors were wearing down. The dealer will be turning the rotors.
2004 grand cherokee left wheel came off. *ts the lug nuts had broken off. The consumer stated on 12-28-05 the front brakes and rotors were replaced.
Dt*: the contact stated while driving at various speeds when brake pressure is applied the front end of the vehicle vibrates. This occurs on normal roads and during normal braking. The vehicle was taken to the dealership for inspection. Upon inspection the dealership determined the rotors needed to be replaced however, no repairs were made. The manufacturer was alerted.
In february 2004 I purchased a new 2004 jeep grand cherokee at speed motors (authorized jeep dealer) in brooklyn new york. At 7000 miles the dealer had to replace the breaks because the disks had warped. When I operated the jeep at highway speed and applied the breaks the front end would violently shake. At about 14,000 miles I returned the jeep to the same dealer with the same complaint about violent shaking in the front end. He again replaced the brakes in the front. I have since taken the jeep back to speed motors at least five times with the same complaint. I recently learned that speed motors lost it's business relationship with jeep/chrysler and can no longer service my jeep. I again encounter the violent shaking with the front end and took the car to bayridge jeep in brooklyn new york. I dropped the jeep off and later the service manager calls me at home to explain that the front and rear breaks and disks must be replaced. The services manager than explains to me that this will cost around $875.00. I told the service manager that this is an on going problem with this car. He explained that there was nothing he could do. I paid for the repairs at an authorized jeep dealer to avoid any problems with the warranty and to make a record of the break problems with this vehicle. I call the customer services telephone number for chrysler and spoke to a female operator who than past me on to her male supervisor. When I questioned the male operator about how and why an authorized jeep dealer could put a new york state inspection striker on my car with a clear mind knowing that there are major break problems with this vehicle he blew me off again. I want to go on record as saying that there are major safety issues with this car. The date below of 1-23 -06 is the date I took the vehicle to bayridge jeep. The date of incident is the period from time of purchase to 1-23-06. I fully expect this current break replacement to only last a few thousand miles.
(1) severe brake pedal pulsation and associated shaking and severe vibration to steering wheel and column. (2) premature warping of front brake rotors annually - twice in 30k miles since new. (3) original rotors machined in place @ 16k miles; rotors and pads replaced @ 30k miles. Requested dealer measure new rotors with micrometer to ensure initial variation in thickness within daimler chrysler specs. Run out measurements also requested, made and recorded prior to and after installation.
I am reporting the second instance of front brake rotor warping on my 2004 jeep grand cherokee which has ~27,000 miles. The first occurrence was at about 15,000 miles. On braking at speeds of >35 MPH (even normal braking - not emergency braking), there is an excessive front end shimmy and chatter that seems dangerous. It seemed very unusual that the front rotors had warped at 15,000 miles, but the dealer said that brakes were not covered under the jeep warranty so we paid for turning them. Now the front rotors are warped again and will require service. The dealer again says that this is not covered under the warranty so I will have to pay for turning them again or replacing them. We do not pull anything with the vehicle and rarely use the brakes for anything but routine stopping, so the rotors should not warp so frequently. Clearly there are design problems with this that could create an unsafe situation when braking if I were not to have the rotors fixed so frequently. For example, if the steering wheel were not gripped tightly during braking the vehicle could easily go out of control.
At highway speeds (around 60 MPH) when applying brakes steering wheel shakes (vibrates), replaced front rotors, front pads, contact dealer, all that starting at 15,000 miles on a new car.
Dt: the contact stated the brake pedal felt as though it was pulsating. There was 15,000 miles on the vehicle. The dealership replaced the brake pads and cut the rotors. At 20,600 miles the pulsation returned. The vehicle was being taken to the dealership.
Dt: the contact stated the brake rotors were warped. When driving at highway speeds and needed to make a panic stop the steering wheel vibrated violently. The contact lost control of the vehicle. The vehicle has been corrected twice for this problem. The first time was on may 7, 2004 at 9,175 miles on the vehicle. They resurfaced the rotors. The second time was on 3-15-05 at 17,664 miles when they replaced the rotors. The manufacturer stated because of the mileage of the vehicle they will not stand behind it. However, they have corrected the vehicle twice for the same problem prior to this failure. If the brake rotors needed to be corrected again it will be at the contact's expense. The vehicle now has 24,700 miles on it. This problem occurred within 5000 miles of each failure. The contact stated there were other complaints on the 2003 models and the manufacturer corrected them.
The rotors on my 2004 jeep grand cherokee are defective. At 31,000 miles, I felt a pulsing when I applied the brakes. The dealer inspected my brakes and said the front rotors were warped 0.4. I do not use brakes heavily. The pads still have 3/8"(I have the old pads) remaining after 31,000 miles. When I had the rotors turned I asked the mechanic if this was unusual and his comment was, "chrysler keeps him very busy. He also told me that he had to turn them down to the minimum allowed, so if this happens again I will have to buy new rotors. I replaced the brake pads, to be on the safe side. When I was bleeding the brake lines, I noticed the caliper twisted the rotor inward when braking pressure was applied. I am 62 and this is my first chrysler car. I have never had to have the rotors turned on any of my previous cars, which before this jeep were all gm cars. I believe the rotors and/or calipers/brake system is defective and need to be recalled and fixed. I contacted chrysler in october about this problem and they have not answered me to date.
I bought a 2004 jeep grand cherokee with 25,000 miles. Shortly after the purchase the jeep would shake everytime the brakes were applied. The dealer reported I would probably need new brake pads and rotors. The dealer reports "that he is not aware that this is a common problem with 2004 jeeps." he stated the consumer would be responsible for the cost of replacement. He attributed the wear of the brakes to the consumers driving style. No action was taken.
Warped brakes on 2004 grand cherokee. Eas told by dealer it was due to the fact that I do lots of city driving. After doing some research this is a common problem in grand cherokees. I even had an associate that sold his for similar problem. While braking on highway the car violently shakes and is dangerous. This is the vehicle I transport my child in and it is not a responsible feeling I get when I put her in the car. Chrylser needs to address this issue with their customers. Looking at research I did this problem goes back at least 8 years.
I own a 2004 jeep grand cherokee and I am the original owner. I have under 30,000 miles on the car. When I brake, the steering wheel shudders and the brakes pulse. The dealer informs me that the rotors need to be replaced. Rotors should not need to be replaced at 30,000 miles. It is unsafe and expensive. Chrysler knows of the problem as it has been occurring since the 1990's and they still do not fix the rotors.
Dt: the brakes are pulsing much more than usual. When putting pressure on the brakes one could feel the pulsing. Contacted the dealership , they were not surprised .they put on new front brake rotors. This started on april 15, 2005. When going over 20 MPH one would notice the problem more.*ak
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