2/9/16 I remote started the jeep for about 3 minutes while I gathered my stuff up to leave. I drove the car approximately 4 miles. At the stop light I noticed my steering wheel was locked. I put my hazards on, put the car in park and started it up again. The car started just fine. 2/13/16 I drove for about 3 miles and as I was going downhill and I was slowing down to turn right the car stalled. If there was not a concrete curb in the turn lane I would have hit the cars sitting at the stop light. I had no breaks and the curb stopped my car. 8/20/16 I get in the car get on the freeway which is mile from our house. We drive approximately 6 miles (speed limit 70 MPH) as I take an exit ramp and my car stalls right before I hit the stop light. My car has never shown an code and no one dealership knows what to do. From my research stalling is a major issue with 2011 jeep grand cherokees. I have never had a car stall on me until I got this car. I got new key fob batteries in february 2016 and sometimes the car will not start and I will get an error saying "key not detected"
2011 Jeep Grand Cherokee electrical complaints
Page 12 of 27: complaints 311 to 340 of 780, newest first, as owners wrote them.
When the jeep was started it would not shift into gear. Also the car could not be turned off. All of the the warning lights on the dash were also on. So the car was left with the engine running but nothing else working. The cooling fan for the engine would not work so the car started to over heat. I called the dealer and asked for suggestions on how to turn off the car. The response was to take off the battery cable. The battery is under the seat and can not be removed with out tools. At this point the car over heated and was pushing out coolant onto the ground. I finally had to open the fuse / relay box in the engine compartment and start pulling relays until the engine turned off. I had no other way of getting the engine to stop running and the fear was something would get hot enough to catch on fire. All of this resulted in over $1600.00 dollars in damage.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
2011 jeep grand cherokee. Consumer writes in regards to dealerships unsatisfactory service of sun visor wiring recall repairs and free oil change services.
The sun visors on the passenger side caught on fire the lining was burned, the compass on the dashboard was out as well. Also I have been having a problem with the driver airbag light it has been turning on and off for the past 3 years. I have taken it multiple times to the dealership service to get fixed and they are unaware of the problem. It is a safety issue because if I was to get in an accident the airbag will not deploy.
Tl* the contact owns a 2011 jeep grand cherokee. On february 11, 2016, the contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The alternator is bad I have change the battery twice, when I reserch I found out that the alternator are the same with durango and they are recalled. It stopped on the road twice. I have to call triple a to tow it.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting). The dealer was unable to supply the parts for months. The contact called more than one dealer and was unable to schedule a repair within a reasonable time frame. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/21/16
Tl* the contact owns a 2011 jeep grand cherokee.the contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not provided.
Tl* the contact owns a 2011 jeep gran cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system , interior lighting ) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the brake pedal was applied and traveled to the floorboard several times. The dealer was notified immediately and was unable to replicate and diagnose the failure. The failure continued. The vehicle was taken to a mechanic who replaced the brake booster. The contact also received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting). The dealer was unable to supply the part for months. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. Parts distribution disconnect. Updated 09/27/16*lj
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the front driver and passenger side windows randomly lowered without warning. The contact had to use the electronic function to wind the windows up each time the failure occurred. The cruise control failed to engage and disengage, which caused the contact to have to turn off and restart the vehicle. The service engine light illuminated when the cruise control failure occurred several times. The vehicle was not inspected and diagnosed. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 72,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
1st the sensor for "key not detected" displayed.I had it fixed at the dealership. Shortly after, it returned but this time all the sensors on the dash lit up and the vehicle transmission dropped in gear. Almost got rear ended by a truck on the highway.the speedometer shut down and the wipers turned on. I pulled over and turned off the vehicle. Once it finally restarted, it would not get off the park gear. Finally after 4 attempts it restarted and I was able to drive home. It died in my driveway. Would not restart .I had it towed to the dealer. Its been there for approx. 2 weeks. They said they cant find the problem and have called they're techs at they're corporate head quarter's to assist them. According to many forums on line this seems to be a common problem. This should be a recall. The dealer admitted to finding a melted part. This is a costly repair that they claim my warranty will not cover! My vehicle dramatically dropped in speed while driving on a major highway. If that's not considered a safety issue and the fact that there is an obvious fire hazard with the dash or the fuse box is insane!! There is a high potential for an electrical fire to break out due to a faulty design. The vehicle is electronic and the transmission has features that changes the operation of the vehicle while driving! I would like to see anyone drive in front of a tractor trailer on a major highway and suddenly drop the transmission to 1st gear (high RPM and dramatically drops speed) and see how all of the sudden you can create a major accident like I almost did! This needs to be looked into.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Alternator has failed. Charging fault and battery fault light came on shortly before vehicle died completely. Upon replacing battery, vehicle started but battery did not charge and died again while driving causing a stall in traffic without sufficient charge to power hazard flashers necessitating a tow truck to come and remove vehicle.
I took my 2011 grand cherokee to the dealer for the normal maintenance. However, there were a couple of recalls so I asked them to take care of them. Recalls were related to the fuel pump relay and to the sun visor (which apparently can short-circuit and cause a fire). There was a firmware update for the tipm also so I got that done too. 3 weeks later, I get on my car, I put the ignition to on and the wipers went on, I tried to turn them off and I couldn't. This is a list of all the symptoms: - turn signals not working - rear wiper not working - front wipers on - traction control off and no way to turn it back on - buttons on the steering wheel not working, none of them, except for the ones that control the radio - heated steering wheel, tow/haul, traction control and 110v plug switches not responding - interior lights not working - headlights worked but no way to control high or low beams I did some research online, found that some other people were having the same issue and some of them said that they had the issue resolved by leaving the battery unplugged overnight, it didnt work. I took the wipers out (since I couldn't turn them off) and took my car to the dealer (without turn signals). They've had the car for 2 days already, yesterday they called me back and told me they were still trying to determinate the issue but that it could be a defective tipm. I have no idea of how much this is going to cost to get fixed but the truth is, I got this car 2 months ago, looked perfectly fine, very well maintained and now I will probably have to put more money out of my pocket to get this thing resolved. Reading on the forums I have also become aware of the big safety issues that a faulty tipm may cause, read of people's cars stalling in the middle of traffic! I am really concerned now about my safety and I wish I didn't buy this car.
Was slowing down from 50 MPH to make a left hand turn. As I was entering the turn, at about 30 MPH, the engine shut off. All dash lights still functional, radio was still on, turn signal still on. There was no sputtering. Lost power steering and power braking (and any other items that are not functional while in "run" mode). Shifted to "neutral", but it would not start because the transmission was not in "park". Pulled to the side and stopped the vehicle, put it in "park". Started like nothing had happened. There were no warning lights before shutdown, there are no service lights or obd ii codes stored in computer. Was using the push button starter, the key fob was in my pocket.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On june 5, 2016 @ 2:00am I was awakened by popping sounds from outside. I got up to see an orange ball of light, I went to the window and felt the heat from it and seen my jeep was on fire. If not for the fire department showing up my house would have likely burned also. The car was parked under the carport in the driveway and no one was driving it the previous day.
2011 jeep grand cherokee. Consumer writes in regards to second sun visor recall notice states may experience a high resistance short wiring after service repair may result in an inoperative vanity lamp and /or electrical fire. *smd the dealer informed the consumer, the previous recall did not fix the problem with the vanity lamp wiring. The dealer informed the consumer, the parts were not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. When the contact attempted to start the vehicle, there was an abnormal knocking noise. In addition, while driving 40 MPH, the heat failed to operate. The vehicle was taken to a dealer where it was diagnosed that the side blend air door actuator failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 91,705.
On friday evening and saturday morning we start the vehicle and the key became extremely hot to the touch after pulling out of ignition. The key has never done this before. We tried the spare key and it did same thing. We turned car for awhile, tried a couple hours later key was not hot. Sunday morning went to start car drove awhile key became hot. We filed a complaint last week about the dashboard and the lights flickering, the lights and tire light and gas light still flickering.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that all the instrument panel warning indicators illuminated. The vehicle was not diagnosed or repaired. Two years prior to the failure, the vehicle was repaired under the federal safety agency campaign 14v530000 (electrical system). The vehicle was also included in the federal safety agency campaign 15v879000 (electrical system , interior lighting ) however the parts to perform the repair were unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000. Vin tool confirms parts unavailable.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that when having the federal safety agency campaign number: 14v530000 (electrical system) performed on the vehicle, that the tipm unit placed on the vehicle to repair the issue was from a jeep wrangler and the contact did not believe it was an adequate fix. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v879000 (electrical system, interior lighting). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving at 15 MPH, the vehicle stalled without warning. The vehicle was restarted after several attempts. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred after the vehicle was serviced under the federal safety agency campaign number: 14v530000 (electrical system). The vehicle was taken back to dealer where the fuel pump relay was replaced again but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 69,000.
Defective alternator with 63500 miles, alternator failed 4-7-16 alternator failed while driving I believe that the 2011 jeep grand cherokee should be included in this recall
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