Tl* the contact owns a 2011 jeep grand cherokee. The contact owns stated that while driving the vehicle after receiving the recall for the fuel pump relay had the interm repair completed in july around october while driving approximate 40 MPH when the vehicle suddenly loss all power the contact had to steer towards the side of the road and waited till the vehicle slowed down enough and threw the vehicle into park. The vehicle would fail to start intermittently, as well. The contact returned the vehicle to the dealer (courtesy chrysler dodge jeep ram 440 28th st se, grand rapids, mi 49548; (616) 452-2143) to do another fuel pump relay replacement, again. The failure recurred. The contact learned the vehicle was now included in the federal safety agency campaign number:19v813000 (electrical system). The contact had the vehicle towed to the dealer, however, the vehicle had not been repaired a third time. The manufacturer was made aware of the issue and a case was open. The approximate failure mileage was 153,734.
2011 Jeep Grand Cherokee electrical complaints
Page 5 of 27: complaints 101 to 130 of 780, newest first, as owners wrote them.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirm parts not available.
For the past few weeks, my 2011 jeep grand cherokee has been stalling while driving. The first time it happened, I was in a line of traffic, had just come a up a hill, I pressed the gas pedal, my car bucked, and then my car "stalled". Thankfully, we kept coasting, because, like I said, we were in a long line of traffic going 50 MPH on a major road. I pulled over, shut my car off, turned it back on, and was able to drive us the two miles to get back home. I no longer feel safe driving my two children in my grand cherokee, therefore my husband has been driving my car and I've been driving his. So far this week, the grand cherokee has stalled six times while my husband is driving, usually while he is accelerating to get onto the highway. There is a recall on the grand cherokee; 19v‑813, which describes a faulty fuel pump relay. However, there is no fix available through jeep. We have contacted several authorized jeep dealers in the our area and no one will offer any assistance that relates to the recall. I believe that the problem is not just the fuel pump relay, but the totally integrated power module or tipm. I'm having numerous other electrical problems with my grand cherokee, but none that pose such a safety hazard as the stalling. I have been reading other grand cherokee owner complaints, and many site this is the problem, stating that they have had their fuel pump relay fixed, but theur car is still stalling. My other car problems are as follows, which point to the tipm: while key fob in within vehicle, dash stating key isn't in car or fob is damaged, car turns on but shuts back off quickly on its own, the A/C only works on the passenger side of the car, the tire pressure light blinks constantly though pressure is fine, the "service 4 wheel drive" warning comes on while driving, but shuts off when car is turned off, and check engine light comes on and off.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called lake wales chrysler dodge jeep ram (21529 us-27, lake wales, fl 33859; (863) 676-0733) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after contacting sansone auto located at 90-100 us highway 1, avenel, nj 07001, (866) 328-3333, the vehicle stalled without warning while driving 45 MPH. The vehicle was not repaired. The failure recurred multiple times. The contact shifted the vehicle to neutral, restarted the vehicle and the vehicle resumed normal operation. The manufacturer was made aware of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 110,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v115000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to start occasionally. The vehicle was taken to joey accardi chrysler dodge jeep ram (909 s federal hwy, pompano beach, fl 33062) and was rejected to be serviced due to parts needed not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. Vin tool confirms parts not available.
Ii have had multiple drained/dead battery issues with my 2011 jeep grand cherokee, even after installing a new battery in february of 2020,. I believe the root cause of this problem is associated with a faulty tipm which is addressed via fca recall v-62 (ntsha recall 19v‑813), for which no remedy has been found by the manufacturer. I am now having to call a tow service for the third time since installing the new battery. When is this recall going to be finalized so that the necessary repairs can be made under warranty?
The vehicle began having issues with starting. The vehicle would start some days and on other days it would not. Took the vehicle to the dealership for a diagnosis and it was noted there was an issue due to the fuel pump relay, which currently has a recall. The vehicle was previously recalled for the same issue. The fuel pump relay was not repaired or replaced due to chrylser stating the parts are currently not available. After vehicle was picked up from the dealership the next day the fob wouldn't open the door, the vehicle had no power and would not start at all. The vehicle will only start with a jump and after it is turned off it will not start again. This recall has been posted for almost a year and chrysler has failed to remedy the issue and continuously put a band-aid on the problem instead of fixing the real issue. The issue with the faulty or defective fuel pump relay can cause other issues for the vehicle and chrysler should be responsible for remedying those issues in relation to the fuel pump relay. (recall related incident) ts
Vehicle would not start. There is an active recall but upon calling the local jeep dealer they let me know parts are not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Criswell chrysler jeep dodge ram fiat (84 bureau dr, gaithersburg, md 20878) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
Our jeep continues to stall while being driven, making it very unsafe as the power steering and power assisted brakes stop working when the engine stalls. This is the subject of several recalls, most recently v62/the federal safety agency 19v‑813 issued a year ago. What is happening to correct this dangerous fault with our jeep. We have experienced multiple stalls since 2015 failed recall and they continue to this date, always while braking and mostly while also turning to the right. *ln
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer perry chrysler dodge jeep ram (2340 national city blvd, national city, ca 91950, (619) 399-2484) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electric system) however, the part to do the recall repair was unavailable. Dick poe dodge ram (1363 airway blvd, el paso, tx 79925) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact called airpark dodge chrysler jeep located at 7801 e frank lloyd wright blvd, scottsdale, az 85260, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt consumer stated still not repaired.*jb*dt
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Vehicle shut off when in motion at 30 MPH on a city street. It was towed to a repair garage, totally dead and unmoveable. It was determined that the alternator went bad and ruined the voltage regulator, then back fed to the battery which began smoking when a jump and carry was hooked up to it.
Tl* the contact owned a 2011 jeep grand cherokee. The contact stated that upon leaving work, she had noticed white smoke had begun to emit from around her passenger sun visor which had then LED to a fire. The contact initially tried to extinguish the fire herself; however, the fire grew after each attempt. The contact then called that authorities and the fire department extinguished the fire. The vehicle was totaled at the scene and was then towed to an independent tow yard. No injuries were reported as a result of the fire. A fire report was filed at the scene. The dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 81,000.
Stall at highway speeds, repaired at local dealership but issue not related to most recent the federal safety agency recall number:19v‑813 recall date: november 14, 2019. Asked to also have the recall repaired but there is currently no remedy for the recall, which can cause stalling. Manufacture has failed to come up with a solution for this in a timely manner.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle would not immediately start. The vehicle was taken to the local dealer fred beans chrysler located at 858 n. Easton rd, doylestown pa 18902, who diagnosed that the fuel pump relay was defective and needed to be replaced. The fuel pump relay was replaced however, the failure recurred. The contact indicated that the vehicle was included in the federal safety agency recall campaign number: 19v813000 (electrical system) however, the part needed to repair the defect was not available. The contact stated that an old part was installed but, had already failed twice. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. Vin tool confirms parts not available. The approximate failure mileage was 126,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle failed to start on several occasions. The contact stated that on several occasions while driving, the vehicle loss motive power and stalled without warning. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact called the lafontaine chrysler dodge jeep ram fiat of lansing dealer located at 6131 s. Pennsylvania ave, lansing, mi 48911, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The vehicle was not repaired. The failure mileage was approximately 110,000. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unnamed dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the parts to do the repair were unavailable. Hayes chrysler dodge jeep ram of gainesville(3115 frontage rd, gainesville, ga 30504) was contacted and confirmed that the parts were not available for the recall remedy. After receiving the letter, the contact stated that while traveling at 60 MPH, the vehicle began to lose power without warning;however,the vehicle quickly regained power and resumed normal operation. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the recall on two separate occasions. The first time he contacted the manufacturer he was informed that the parts were not available. The second time he called the manufacturer he was informed that the parts had shipped to his local dealer and that parts were available. The failure mileage was approximately 35,000. Vin tool confirmed parts distribution disconnect.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Granger motors (1708 sycamore st, granger, ia 50109) was contacted and confirmed that parts were not yet available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that part was not available for the repair and provided a case number. The contact had not experienced a failure. Vin tool confirms parts not available.
The car just shuts down when going down the road,we have almost been in two accidents on the highway when the jeep just shut down at speed and now the car wont even start,dearlership was of no help.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called westbury jeep chrysler dodge ram srt (100 jericho turnpike, jericho, ny 11753), where the contact was informed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted nielsen dodge chrysler jeep ram (175 nj-10, east hanover, nj 07936, (973) 884-2100) and it was confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available. *bf
I received a notice of a recall in november of 2019, I have called the federal safety agency and my local jeep service department numerous times and left my name and address/phone number to be notified when the part will be available. I have put myself on a preferred list to be call immediately when it becomes available. I am told again and again that there is no part. This is ridiculous when my car could stall without warning and could increase my risk of a crash. My car continues to run as if it is chugging.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that after parking the vehicle in his driveway from a short distance, there was a electrical burning odor coming from the vehicle along with smoke. The contact then discovered that the coolant overflowed to the alternator without warning. The vehicle was towed to a local dealer (vision automotive group located at 920 panorama trail s , rochester, ny 14625) where it was diagnosed that the PCM failed causing the coolant to overheat and replaced the alternator, the drain tube and the battery. The vehicle was repaired. The contact was explained that the engineering of the drain tube for the coolant overflow tank was designed to be directly above the alternator and if the coolant overflows it would come in contact with the electric alternator causing a possible fire. The contact was concerned that if he would have drove a long distance his vehicle would have engulfed in flames. The manufacturer had been informed of failure and suggested the contact call the federal safety agency and get a service manual. The failure mileage was approximately 127,000.
I am just writing to complain that 8 months after recall 19v‑813 was released there is still no fix. My wife's car randomly stalls on her and it's not safe. We know have our first child due in september and she's terrified to have to drive her anywhere as her jeep is her only means of transportation.
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