On 1/22/20 I spoke with asma at fca regarding an issue my jeep grand cherokee is having with a fuel relay recall (the federal safety agency recall number 19v‑813). I informed asma that my jeep has stalled without warning several times while driving- several of the times were while I was driving at high speeds on the highway. I was informed by asma that there is not a permanent fix, however because I was experiencing issues, I could take it to my dealership for a temporary fix. On 1/22/20, I took my jeep to the dealership to have the temporary fuel relay part placed on my vehicle. While at the dealership I was warned that since the part is only a temporary fix, they could not estimate how long it would be before I experienced issues again. On saturday, 2/1/20 while making a left turn my jeep once again stalled without warning while in front of oncoming traffic. Of note, when the engine stalls while driving it also causing the power steering to go out. So during this particular instance on 2/1/20 when the engine stalled without warning while making a left turn, I was forced to drive up over a curb to avoid getting hit due to vehicle deceleration and loss of power steering. All of this has been determined to be a result of the faulty fuel relay recall. I filed another complaint with tasha at fca recall department on 2/3/20. Per tasha, she states that she is going to have a case manager review my case and contact me in 1-3 business days. When I questioned tasha about the saftety of my vehicle, she suggested that I purchase a rental vehicle. When I asked if I would be reimbursed by jeep and/or fca, she stated that I would have to submit a claim for possible reimbursement. I cannot afford to rent a vehicle until this issue until a permanent fix is determined by fca as it could be months. Stalling while driving is a huge safety risk.
2011 Jeep Grand Cherokee electrical complaints
Page 7 of 27: complaints 161 to 190 of 780, newest first, as owners wrote them.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while pulling out of a garage the vehicle lost motive power. The contact was able to stop and restart the vehicle. The dealer fx caprara chrysler dodge jeep ram - watertown 18476 us-11, watertown, ny 13601 (315) 788-7400, was contacted by phone and stated that the vehicle was not subjected to a recall. The dealer was made aware of the federal safety agency campaign number: 19v813000 (electrical system). The dealer in turn stated that parts for the recall repair was not yet available. The manufacturer was contacted and a case was filed. The manufacturer then informed the contact that the dealer would be informed of the process for ordering the part to facilitate the repair. The dealer was then contacted and the contact was informed that there was no such process for ordering recall remedy parts. The contact was able to purchase the part from a third party however, the dealer declined to perform the repair. The vehicle remained at the dealer with the repair still pending. The failure mileage was 145,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact stated while making a right turn, the vehicle seized. The contact stated the "acc and fcw were off" warning message illuminated. The contact stated she was able to restart the ignition and continued driving. The vehicle was taken a dealer (texan dodge chrysler jeep ram located at 18555 eastex fwy, humble, tx 77338,(281) 973-3844) where they were made aware of the failure and had exceeded a reasonable amount of time for the recall repair. The vehicle had not been diagnosed or repaired as of yet. The contact stated she had tried to contact the manufacturer but had not been able to speak to a representative. The part was not available for the repair. The failure mileage was 107,000. (recall related incident) ts
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle decelerated and revved without warning. The vehicle was not driven for three months due to the failure which recurred several times. The vehicle was taken to the blevins seaway motors dealer (315‑764‑0283, located at 98 center st, massena, ny 13662) where the technician diagnosed and replaced the clam shaft sensor but the failure recurred. The vehicle was taken to an independent mechanic who replaced the main fuel pump assembly but the failure recurred. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact called the manufacturer and was told that there was an interim fix. The contact was provided case number: 71702932. The vehicle was taken back to the same dealer who performed the interim fix at the owners' expense and told the contact to send receipts to the manufacturer for reimbursement. The manufacturer was made aware of the failure and provided a case 71664667. The failure mileage was 60,500.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while the key was in the ignition, the vehicle stalled without warning. The contact was able to restart the vehicle with the remote start feature. The original ron carter chevrolet buick gmc autoland located at 3205 fm 528 rd, alvin, tx 77511, (281) 402-9761) was contacted by phone. The contact was informed that VIN was not subjected to a recall. The failure recurred intermittently. The contact mentioned the federal safety agency campaign number: 14v530000 (electrical system) and 19v813000 (electrical system) as possible solutions to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. *dt consumer has stated this has happened on multiple occasions.
Tl* the contact owns a 2011 jeep grand cherokee. While driving various speeds, the vehicle stalled. When the vehicle was shifted into neutral and restarted, it resumed normal operation. The failure recurred several times. The vehicle was previously included in an unknown recall regarding the reprogramming of the power train control module. The vehicle was repaired per the manufacturer's recall; however, the failure recurred. Additionally, while driving on several occasions, the service 4 wheel drive and traction control warning indicators illuminated. John sullivan chrysler dodge (950 harter pkwy, yuba city, ca 95993, 855‑580‑5113) was contacted by phone and stated that the parts were not available for the federal safety agency campaign number: 19v813000 (electrical system). The vehicle was not repaired. The manufacturer was contacted and provided case number: 71748777. The approximate failure mileage was 115,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. When the contact attempted to start the vehicle using the start button feature, the vehicle took an extensive amount of time to start. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there were no loaner vehicles. The manufacturer was unable to buy the vehicle back. The manufacturer provided case number: 71742907. The approximate failure mileage was 118,400. Vin tool confirms parts not available.
I was driving my 2011 jeep grand cherokee down a city street when with out any warning the vehicle completely cut off. I could not control the vehicle at all not even honk the horn to let other driver know something is wrong with my vehicle. When I took it to get fixed the dealership said I need a new totally intergrated power module
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification in the mail for the federal safety agency campaign number: 19v813000 (electrical system). The contact had not spoken with a local dealer or the manufacturer regarding the recall. The contact stated that her nephew experienced a slight hesitation with the transmission after placing the vehicle into drive. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The failure mileage was 119,000. Vin tool confirms parts not available.
Vehicle constantly stalls. Recall was performed for the fuel pump relay however this did not completely solve the problem as it still stalls randomly or won't start at all. Huge safety concern have been almost hit on the road from random stalls. Took it to my local mechanics and they say the fuel pump relay is burning out the fuses and I need to constantly check on them to make sure they're not burnt out. Took it to brookdale chrysler jeep dodge after recall was performed to complain about it still stalling years ago. Brookdale chrysler refused to perform any service as they could not 'duplicate' the issue. Ever since then I've been dealing with this issue and it's horrifying to drive the vehicle sometimes and incredibly disappointed as I'm still paying off this vehicle. Randomly stalls on turns, city roads, highway speeds, or even when in idle.
Tl* the contact owns a 2011 jeep grand cherokee. While driving at an unknown speed, the vehicle shut off without warning. The vehicle was pulled over to the side of the road and towed to an independent mechanic. The contact was informed that the alternator and battery failed due to a faulty alternator. The dealer was not called. The manufacturer was made aware of the failures and stated that there was no recall. The vehicle was not repaired. The failure mileage was 84,977.
While I am driving the car with my kids on the highway and suddenly the fuel pump failed due to relay failure and the car immediately stops in the middle of the highway also, sometimes the car no-start. I needed to terned the switch off for a few minutes and then it starts again. I went to the jeep service center and they recognized and confirmed it as manufacturer recall number: v62 or (the federal safety agency recall number: 19v‑813). They said they don't know how to solve it due to "remedy not yet available" and they actually don't see any open recall on their system by the company jeep. I show them what safercar.com says on the internet but they said they couldn't help due to lack of information and instructions from the manufacture and jeep company. I call 1‑800‑853‑1403 but the guy couldn't help me if I am currently out of the us. I also call 1‑586‑274‑8176 of international service but no answer or assistance. I bought the car in the us and it is now with me during my stay in israel - the company service just doesn't have a remedy or solution or jeep instructions on how to fix it. This is very unsafe to drive the car. (recall related incident) ts
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving and attempting to turn the vehicle to the left, the steering wheel became difficult to turn. In addition, the contact needed to depress the brake pedal with excessive force. The contact placed the vehicle in park and turned off the ignition. When the vehicle was restarted, it resumed normal operation. The failure occurred a total of five times with one of the failures occurring when making a right turn instead. The contact called orr chrysler dodge jeep (located at 900 truman baker dr, searcy, ar 72143, 501‑279‑3311) where it was determined that because there was no check engine warning indicator illuminated, they would not be able to diagnose the failure. The manufacturer was made aware of the failure and provide case number: 57815893. The contact was informed to have the dealer diagnose the vehicle. The approximate failure mileage was 100,167.
I have had this jeep in shop to find out that the tipm is no good the low beam headlights do not work the heater turns on and off whenever it wants and not sure what else is acting up but this is all while driving or sitting still. I have called chrysler and filed a complaint and tried to get help as this is a 1500 dollar fix and have read that there was a class action law suit for this year against them for this in california and that those involved were given some type of supplemental help toward their repair bill.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 75 MPH, the stereo shut off and the battery warning indicator illuminated. The engine shut off soon after and all the warning indicators illuminated on the instrument panel. The vehicle was towed to the contact's home. The contact's husband replaced the alternator, but the failure continued. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.
I driving getting ready to turn the corner and my jeep just dies . The radio and everything stays on but I less power steering and brakes are hard to push and no gas. If I put it in park and try to restart it's does start without a problem .. It has done this a couples times before.. There was a time a couple months ago when I was sitting at a stop light went to go and couldn't .. And then one other time 2 weeks ago also trying to turn a corner (it's all at random when it happens no warning ) there are no warning lights on
My 2001 jeep grand cherokee has a defect on cylinder# 2 apparently there was no recall even though it is a defect. My lights would flicker in drive sitting at a red light, still does, and now the engine is starting to run rough, after more and more research come to find out this is an issue with these jeeps never a recall but there was an extended warranty that was put out by chrysler 10 yrs or 150,000 miles. Just found this out a couple of days ago, I have 152,000, so they would not honor their warranty. I have documentation that cylinder 2 was an issue in 2017 I have documentation where my car was diagnosed when it had 95,000 miles at the time it was wasn't a dealership so they wouldn't accept it. Its going to cost me around $4,000-$6,000 to get it fixed, not sure why it has to be dealership documentation , I feel that chrysler has been hiding this from consumers to save money and let the consumer take the fall for a defect that they were aware of. Why cant this be recalled? Regardless of miles, very disgruntled with chrysler for putting out products that have issues, I have taken my jeep to every recall it has had and its been about 5 of them. I love the jeep but the mechanical and electrical of jeep has many issues would not recommend to anyone. How many people have to have these issues in order for it to be recalled?
My battery light came on so I pulled over at an advanced auto and had the battery checked. This was on my way to work. They tested my battery and said the battery that I had just replace 3 months earlier had a bad cell. How is that possible? I had it replaced and then tried to start the vehicle to test the alternator. At that point my alternator started smoking after the vehicle started. They said my alternator wasnt charging enough and it needed replaced. At this point I had to disconnect my battery to stop the alternator from smoking. When I did this, my battery felt unusually hot. Got it tested and it blew my battery. I replaced the battery and the alternator and then the starter was not functioning at all. I replaced the starter and there was no change. The starter was not getting any power. As im reading through the complaints section the only two things it could be it seems is the tipm or the PCM. This seems like it should be a major safety concern and should be looked into before someone gets hurt. Maybe could be a class action lawsuit on jeep as it should stand behind its product.
I previously reported that this 2011 jeep grand cherokee (3.6 pentastar engine) stalls without warning. The vehicle has stalled at least twice in august, numerous times in september, and already twice this month (october). What is more concerning is there is no check engine light the warns of the pending stall condition. Also, I have had the thermostat, lifters, tappets, rocker arms, cylinder head, spark plugs, and ignition coils replaced and problem seems to be getting worse. The vehicle was taken to the dealer (koons tysons corner). The dealer cannot read any active or stored codes for the stalling issue. Additionally, the shop foreman advised that it appeared to be the fuel pump. I ordered the $540.00 fuel pump and had replaced on monday october 7, 2019 for an additional $630.00. Ironically enough, the vehicle stalled going home and the fuel pump repair did not fix the issue. The mechanic and service advisor now say that I should replace the PCM and then the tipum if all else fails. This is an additional $3,000.00 in estimated service that they cannot guarantee that will fix the issue. The most concerning thing is that chrysler will not be held accountable for this. I have also filed a complaint with fca, whom initially just closed the case. I then filed another one today and requested to speak with a case manager, which is pending (no faith at this point). It should also be noted that fca is aware of this issue as addressed in the recall: chrysler is recalling 188,723 2011 dodge durango and jeep grand cherokee suvs in the u.s. Because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning."
Our jeep grand cherokee caught fire while sitting in the carport under our home unattended and unpowered on august 25 2018. The 2011 jeep grand cherokee was serviced by the spitzer chrysler jeep dealer in homestead florida on august 22 2018 for recall r71/the federal safety agency 15v‑879 plus two other items. The vehicle was picked up late on friday august 24 and driven home where the vehicle remained parked until it caught fire the next morning around 1135. I had just walked past the car at around 1130 and everything was fine. By 1155 we noticed smoke coming from under our home and I rushed down to find a blazing inferno. I called 911 and immediately started fighting the fire to prevent my home from catching fire and burning down. Fire inspections were completed by the state fire marshall, usaa insurance fire inspector, fca chrysler fire inspector, and zurich insurance fire inspector. The recall and fire was caused by a faulty manufacturing and assembly process. Fca chrysler choose to deny any responsibility in building a defective vehicle and developing a recall which once applied made our vehicle more likely to catch fire. Our grand cherokee is not the only vehicle to catch fire after the recall was applied. A quick search on the internet will find others that have burned post recall. My insurance carrier relayed to me that one agent had advised a friend not the have the recall done as some cars were burning post recall. While fca chrysler is trying to place blame on the dealer who applied the recall the facts and other inspections do not support that conclusion. Fca chrysler has denied any responsibility and considers the case closed as they do not want to be faced with another 600,000 to 700,000 vehicle recall jeep grand cherokee or dodge durango vehicles covered under this recall. *dt*jb *dt
Alternator recall already exists for this 2011 production 8/2010, 3.6 ltr. 160 amp. My battery light is on and dealer said its probably the PCM. Quoted 850 for part .my VIN doesn't show up on above recall, even though all qualifying criteria is met. Why? Car will stall when battery is dead. Cant be driven at night. Disablec vet caregiver.
Tl* the contact owns a 2011 jeep grand cherokee. Wile driving 15 MPH, the vehicle stalled and restarted and there was an abnormal burning odor coming from the vehicle. In addition, the low voltage indicator illuminated. The contact called elk grove dodge chrysler jeep (8575 laguna grove dr, elk grove, ca 95757, (916) 405-2600) and informed them of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the alternator needed to be replaced. The manufacturer was not contacted. The failure mileage was 136,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the high beam headlights remained illuminated. In addition, the power locks were inoperable and the power outlet failed. An independent mechanic noticed that a wire attached to the totally integrated power module (tipm) had burned out. The contact took the vehicle to dick scott chrysler dodge jeep ram plymouth (located at 684 w ann arbor rd, plymouth, mi 48170, 734‑259‑2023) who stated that the tipm needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to an unknown recall. The manufacturer was made aware of the failure and informed the contact that despite the vehicle matching the criteria of the vehicle's included in the recall, the VIN was not included. The contact was referred to the federal safety agency. The approximate failure mileage was 156,000.
My vehicle has stalled twice with my children in the car due to the listed recall in which chrysler has already replaced once! This did not fix the problem and is currently at the dealer again for diagnoses because I am scared for my life to drive this vehicle. Can you please help! I was in motion going 55 miles an hour in the fast lane when the vehicle stalled for no reason. The jeep service tech has linked it back to the same fuel relay and this could be a fatal problem if not fixed. Please I have three kids and myself that could be injured if this is not addressed asap!!*dt*jb chrysler is recalling 188,723 2011 dodge durango and jeep grand cherokee suvs in the u.s. Because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning," according to the federal safety agency. The suvs are equipped with either a 3.6-liter v6 or 5.7-liter v8 engine. "in the affected vehicles, the fuel-pump relay inside the totally integrated power module may fail, causing the vehicle to stall without warning," said the federal safety agency in its summary of the problem. "a vehicle stall increases the risk of a crash." this is part of a global recall of an estimated 230,760 chrysler suvs, including 15,898 in canada, 7,126 in mexico and 19,013 outside the nafta region. Chrysler said it is unaware of any accidents or injuries linked to the recall. It added that no other vehicle functions, including airbag deployment, are affected by the fuel-pump relay. The affected suvs were built from january 5, 2010 to july 20, 2011. Dealers will replace the fuel-pump relay with one external to the totally integrated power module. The recall is expected to begin on october 24. Owners can contact chrysler at 1‑800‑853‑1403.*dt*jb
Purchased 5/19. Reported engine stall while driving to the federal safety agency. Took vehicle to dealer for brake recall. Tech said air in brake lines may have caused problem. Did not stall for a month and assumed solved. Started again in august. Very dangerous vehicle. Stalls when slowing for right hand turns and left turns crossing traffic which almost got me into a crash on a highway. Others have reported same issue and no response from manufacturer. Cannot take passengers as this is a pending disaster and is unsafe
The fuel pump relay is defective. This has already been recalled but the patch "fix" jeep does does not solve the problem completely and they know this. There is an issue with the computer which does not send correct signal to fuel pump. On start car will not start often because it is not receiving any fuel. I am afraid this cheap "fix" jeep came up with will cause the fuel to go out while driving. The biggest defect with the car is the v-8 hemi cam shaft and lifters. Every mechanic I have taken my car too has said that jeep knows it is a problem but will not fix. I was driving 70 MPH when my jeep lost power and the check engine light came on and started flashing which with the loss of power cause me to just about have a wreck on the highway. It was a very scary scenario. I took it to my trusted mechanic who foudn a cylinder 2 misfire & performed a tune up and he said I needed to report the problem to jeep as they are known to have sever problems. The dealer charged me to "diganose" the problem and reported back that the lifters and cam shaft need to be replaced. This has been such a bad problem for jeep the lifters have been on back order multiple times but they will not admit it is a problem. My car has less than 100,000 miles and has been meticulously maintained and now lookin g at rebuilding an engine and jeep will only provide 2 year warranty or the work, which shows they have no trust in the fix and there is a fatal flaw with the v-8 hemi. Please force jeep to honor their customers and correct the known mistakes with their engines.
This vehculo has stalled repeatedly. Two tipim-7 have been replaced. One covered when I did not own the car, one when I did to over 1,200 in fees. Then it repeatedly happens again and I get it serviced again and they try to say that it was a relay fuel switch. All work has been done by a supposedly relyiable jeep dealership. Again it is happenening. I have all paperwork and video and at 60 yrs old I have a conscious and would not be able to sell or trade in knowing this. All of my adult friends have witnessed this in my vehcal and also have recorded. Ridiculous. I have owned jeeps proudly my entire life. Will never again , and I tell all the problems with this not being stood behind with chrysler. I've instructed when I do get broadsided to tell my story and show the videos. Again I will ask if you'd like me to forward them on. This is a fatality ready to happen for myself. It is always in motion and always at a turn firstand then when stopping at stop signs. It is very unsafe! It has been since november of 2014 and up until today as well. 4.5 years! Please I beg you to call me!
The battery light came on as I was driving home the other day (it happened while the vehicle was in motion), so I called the repair shop. The manager said that it meant my battery was not receiving a charge and to drive it straight in, so I did. He and I both smelled smoke from my vehicle when I arrived (approximately 15 minutes after the battery light came on). Upon inspection, he said that my alternator had shorted out and had singe marks inside and it had also overheated my battery. I am very concerned that it could have caught my car on fire (and the manager of the repair shop verified that it could have), especially since the battery connection is under the passenger seat inside the vehicle. He said the yellow discoloration (see photo, attached) was from overheating/singe marks. He and I could also both smell smoke from the alternator after it was removed from the vehicle, so it was definitely the cause of the smoke and smell (although my battery may have been smoking as well according to the repair shop manager). I do not believe that the alternator (and possibly the battery as well as a result) should have started smoking as this could have resulted in serious injuries and/or death.
Vehicle is making a popping noise, when turning or hitting bump replaced sway bar end links and tie rod-unable to locate exact problem at this time. I was driving today and without warning my front wipers turned on and could not be turned off, on inspecting further all components on the starting wheel and column are not operatable-no signals, cruise, headlights, stereo-nothing. Vehicle acts like its stuck in 4x4-making other noise while turning also having issue with dash board bubbling-possible safety concern as it may interfere with air bag deployment. I have contacted jeep with all the above concerns, to which they state they cannot help with the problems vehicle has 103k miles. I am 3rd owner. *tt 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
While driving on 376-e in pittsburgh for about 20 minutes at about 50-MPH, I smelled an electrical burning odor. The engine coolant temperature repeatedly fluctuated between 198-250 degrees. At times engine and battery warning lights would come on, but turn off as temperature went below 230 degrees. I exited the highway pulled over in a high traffic area near my home when I saw smoke coming from under the right front side of my hood. Upon opening the hood, volumes of smoke came out. And, there appeared to be a small fire inside the alternator. I poured 3 bottles of water on the very hot alternator to put out the fire. I called aaa for a tow, but after 20 minutes the alternator stopped smoking. There is a goodyear repair shop a block away-- the jeep started, so I drove it there. And, canceled aaa. The goodyear concurred that the alternator was totally fried, so I had them replace it--($700, will provide receipt if you require it). After replacing it the jeep would not start. I called aaa again, and had them tow it to my jeep dealership. Told them of the incident. Now they are saying I need to replace the powertrain engine control module--($1,000), that shorted out the result of the alternator failure. I need my jeep for work, they are replacing the ptcm on monday. I've seen alternator recalls for some 2011-2012 jeep grand cherokees and wranglers. I believe my jeep gc should be included--#t36 and #p60.
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