Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was not operable once it was placed in the on position. In addition, there was an abnormal ticking sound emitted from the vehicle. The vehicle was towed to richardson chrysler jeep dodge ram (1321 n central expy, richardson, tx) where it was diagnosed that the alternator was defective. A diagnostic test was not performed due to the cost. The alternator was replaced. The contact received notice of the federal safety agency campaign number: 17v435000 (electrical system) after being charged for the alternator replacement. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.
2012 Jeep Grand Cherokee electrical complaints
Page 11 of 29: complaints 281 to 310 of 837, newest first, as owners wrote them.
On dec 29, 2017 I made an appointment with world jeep in shrewsbury,nj to address 3 recalls on my 2012 grand cherokee. The appointment was made for 8:00 am on jan 3, 2018, the jeep service person confirmed that the needed parts were in stock. 1) sun visor wiring ' this was a recall on a recall r71' they confirmed parts were available and scheduled service I was advised that the car should be done by noon. When I had not heard by 4pm I called them - they stated that the service advisor would call back.. After 45 minutes (now 4:45 pm) I called again. Again I was told I would receive a call shortly. About 15 minutes later (now 5pm) I received a call from the advisor that said 1) the brake booster water shield inspection was just being started 2) they had not done anything on the sun visor replacement and would not get it done today ! 3) I could pick up the car around 5:30 when they should be done with the inspection. I asked 'are you telling me that you've had the car for 9 hours and done nothing ?' she replied thats about it ! Its out of my control. This was after they had the vehicle almost for 9 hours. Had they informed me at dropoff of the fact that they could not perform the scheduled service I would have gladly rescheduled. Instead I wasted a day waiting by the phone. To hear from them. So in summary I waited a day for them to compete a recall inspection that should have required at most an hour and I will now have to reschedule probably 2 more days for the remaining service recalls. This was my 3rd jeep but I would have to seriously reconsider if I should ever buy another one from this dealership or jeep. Attached is the service sheet showing the drop off time (8:04am. Promised time (9:30 am) actual delivery time 17:30). Service 1) not performed 2) not required.
A week ago my battery light came on in my car on my way home. Luckily I was able to get home before it died. We drove my car to an independent mechanic that we always go to get it diagnosed. My mechanic said I made it just in time because when they went to start my vehicle it was completely dead. They diagnosed that I had a bad battery and replaced it. They also identified that the alternator was bad and said there was a recall on it (I never received a recall notice on this part though). My car was towed to a nearby chrysler dealership and they completed all the open recalls on it, including the alternator belt. Then my car was towed back to my independent mechanic. After my mechanic ran my car for 20 minutes the car shut off and it was found that the powertrain control module shorted. I immediately called chrysler customer service to report the issue. It has been over a week and I have spoken to 5 different customer service agents. Every single one has told me something different and a different process I have to follow. My car has been towed back to the dealership and just sitting there. It has been over a week since I have had my car. I just heard from a customer service agent today that the car has to be diagnosed by the dealership and they have to declare that the PCM is not working. I have no idea what will happen after that. I am really trying to get them to pay for this and not go through a reimbursement process because I don't have faith I will actually get reimbursed in the end. I am so disgusted with the treatment chrysler has given me. They obviously are trying everything to get out of paying this. Well they picked the wrong person to mess with, I will not back down.
Made an appointment at autonation on i45 in spring, tx to clear up 3 recalls, one of which was the sun visor wiring cbxdp361ab. I dropped my car off at 845 am. I was informed my car would be completed @ 400pm. When I checked in with the service advisor I was informed my car was ready and to pick up the key from the cashier. I picked up the key and invoice from the cashier and one of the recalls said 'no work performed'. I found the service advisor who said she 'forgot' to tell me that the part was on backorder and she had no idea when the part would be in. That's unacceptable for a recall to occur and there's no answer to when the recall will be resolved.
Purchased used 2012 grand cherokee overland w/94637 miles on january 27 2018. On january 31 at 8:50am after driving two miles I came to a stop at a stop light and while waiting for light change the engine died. No warning lights - the only indication was RPM dropped to zero. Put vehicle into park and restarted without a problem. Continued driving for the remainder of 32 mile trip. Again on february 2 2018 the same thing occurred while my wife was driving. She came to a full stop and while waiting for signal light to change the vehicle engine quit with no warning lights. On both occasions this was the first trip of the day in the early morning ambient temperature of 55 degrees on dry pavement on city streets. Both times the vehicle was restarted without a prolem and the trip continued without interruption. Vehicle is scheduled at folsom lake jeep dealer for investigation.
I want to make you aware that recall #17v‑435 issued june 9, 2017 is still open. My jeep caught fire yesterday 1/31/18. Why is taking so long to complete such a serious recall???? Now the jeep dealer tells me that I need to pay for the tow and the $1000+ repair and then get reimbursed at a later date.--that is insane!!! Please help. I can be reached at 480‑812‑5621
Jeep grand cherokee recall - I have had numerous issues with my 2012 jeep grand cherokee, primarily electrical related. My car was making a high pitched sound, it wasn't very loud at first, but progressively got worse. It wouldn't start at first - then had to try to start it a few times before it would start. The electrical system seemed to be malfunctioning worse. I assumed it needed a new battery, so I bought one and the guy at autozone installed it. I drove to my restaurant and it started acting up again (high pitch sound returned, had trouble starting it). As I was driving back home on the road (45 MPH) - I saw all electrical workings cut off and back on (the red lighting lights flashed). As I tried to pull over, the entire electrical system failed. My power steering, anti-lock breaks, radio and everything electrical stopped working. I almost got in a wreck but it took every bit of strength I had to stop and steer the vehicle - I turned into a shopping center and steered toward an incline and eventually stopped (almost hit a car, then almost hit an elderly couple pedestrians). I had my car towed to hendrick chrysler fayetteville, nc. They said the PCM was out. It was still under warranty so they replaced it - but my vehicle has never been properly repaired. My check engine light comes on and off all the time and have had numerous electrical wiring issues (before and after the PCM) was replaced. My vehicle (when the PCM went out) could have easily killed me and anyone on the road at that time. The dealership keeps saying that none of that has anything to do with the check engine light or any of the other recalls - but I cannot accept that. I feel this vehicle - 2012 jeep grand cherokee - is an extremely dangerous hazard to all road. I have also had numerous other recalls for this vehicle.
Was driving back from florida to pa when the alternator went on the vehicle. The engine was smoking and we lost all power to the vehicle. Had the vehicle towed to a dealership in north charleston, sc.
On october 22, 2017 my car started to heat up and turn off on me. When I had it towed to the dealer they advised me that my alternator went bad as a result of a recall that the alternator had. The dealer told me that the recall part was not available and I would have to pay out of pocket for it and then get reimbursed. While the alternator got repaired the dealer contacted me letting me know that as a result of the alternator getting messed up it affected the powertrain control module. I contacted the fca and told them the issue and they reassured me that if the powertain module was affected as a result of the alternator that that would also be reimbursed. The customer sales rep also confirmed this to the service advisor of the dealership. Now three months later I get a phone call that they will not be able to reimburse me for powertrain module because they have yet to receive the alternator piece and haven't looked into what the alternator could affect. How does one rep confirm that it is going to be covered and another rep turn around and deny my claim. Had my alternator never blew my powertrain would have still worked properly. Now how do I go about getting my money back.
Chrysler is not providing the parts in a timely manner to my local dealership for recall 15v‑879
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crossmotor chrysler jeep at 502‑459‑9900 and was informed that parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
This vehicle is subject to a recall. It has been open for months. I have called the dealership to try and get the car fixed as it is a safety issue. They say that a replacement alternator is not available. I bought this car for my kids to drive and the fact that it could die during operation and has been recalled but can't be fixed is disconcerting. What are you doing to make jeep honor the recall and make the repairs?
Jeep recall. I was notified of a recall of the alternator in august of 2017. Since then the dealers have refused to replace it because replacement parts were not available. The recall stated that a total power failure could result in serious injury. I drive high speed freeways and interstate highways frequently and am very concerned for my family, grandchildren, and myself. Please help.
Tl* the contact owns a 2012 jeep grand cherokee. While parking the vehicle at home, smoke was seen coming from the front of the vehicle and a burning odor was detected. The contact stated that the check battery warning indicator illuminated. There was no fire. The vehicle was taken to milton ruben superstore (3512 washington rd, augusta, ga 30907, (888) 516-3797) where it was diagnosed that the alternator and battery failed. The alternator, battery, and cpm were replaced. Two weeks prior to the failure, the battery was replaced. The manufacturer was made aware of the failure and offered no further assistance. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system). The parts were not available for the recall repair. The manufacturer stated that owners would receive a second notice in 2018 when final remedy parts become available. The contact did not feel safe driving the vehicle. The failure mileage was approximately 87,000.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 5 MPH, the vehicle stalled without warning. The vehicle was towed to leith chrysler jeep in raleigh, north carolina where it was diagnosed that the alternator failed. The alternator was replaced. On another occasion, the vehicle would not start while stationary. The vehicle was towed to the dealer again where it was diagnosed that the alternator failed again. In addition, the brake booster and master cylinder were leaking brake fluid. The vehicle was included in the federal safety agency campaign number: 17v572000 (service brakes, hydraulic), but the dealer stated that the master cylinder failure was not covered under the recall. The manufacturer was made aware of the failures and stated that the contact would have to pay for the master cylinder to be replaced. The failure mileage was approximately 75,000.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 25 MPH, the vehicle stopped operating without warning. A burning odor and smoke emitted from the engine. There were no warning indicators illuminated. The battery was drained completely and the vehicle could not be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and drained the battery. The vehicle was repaired by the independent mechanic. The manufacturer and a local dealer were not contacted. The vehicle was included in the federal safety agency campaign number: 17v435000 (electrical system). The failure mileage was 15,000.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 15 MPH, the vehicle lost all power and stalled without warning twice. There were no warning indicators illuminated. The vehicle was taken to an independent repair shop, but was not diagnosed or repaired. Victorville motors (14617 civic dr, victorville, ca 92394 (760) 733-8484) stated that there were no open recalls on the vehicle. The manufacturer was not contacted. The contact referenced the federal safety agency campaign number: 17v435000 (electrical system), but the VIN was excluded. The failure mileage was 40,000.
Occasionally when trying to start, the engine cranks but does not turn over. On 2nd or 3rd attempt it starts. Concerned that this is related to fuel pump relay for which some vehicles have been recalled
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rockwall chrysler jeep dodge ram of rockwall texas (970 east interstate 30, 75087) was made aware of the recall and stated that the parts were unavailable. In addition, greenville chrysler jeep dodge ram of greenville, texas (5401 interstate 30 frontage road, 75402) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Bad integrated power module
Tl* the contact owns a 2012 jeep grand cherokee. The vehicle was included in the federal safety agency campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (team dodge chrysler jeep of huntsville, 130 I-45, huntsville, tx 77340) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 877‑426‑5337 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority chrysler dodge jeep ram of salisbury, 158 elm st, salisbury, ma 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available and parts distribution disconnect.
Saturday while it was raining we were driving on the highway and all of a sudden our vehicle shut off, the breaks locked up. We were unable to put our hazards on and barely made it to the side of the shoulder, during this other cars were honking at us. We found out that our vehicle has a recall t36, while this isnt the only issue but there is no fix at this time till late february of 2018. The only repair that the dealership can do is put another faulty alternator our jeep. This is not the first time this happen. In 2015, this same exact thing happen except we were on a side street. At that time the recall was not known. So if replaced this would be the 3rd alternator put in our jeep. I do not feel safe driving it, and feel that chrysler should replace our vehicle if the part is not yet created. They would like to repair the vehicle by putting in a faulty alternator, which could possibly result in another issue. While I do not feel safe in the car, I do not feel safe driving it on the highway, luckily the car around me were aware of the surrounds because we could have cause a crash easily since the hazards didn't work.
I own a 2012 jeep grand cherokee VIN: [xxx] for the past several months since purchase, the jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and I am getting nowhere with the dealership (performance jeep: delaware, ohio https://www.mopar.com/en-us/my-vehicle/recalls/search.html when clicking on this link and entering the VIN below it shows the recalls completed for our jeep. The 2nd .pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall. ?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... Fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay.? Carfax attached. First, a chrysler dealer tried reprogramming the computer module and then had to replace it in 2013. Prior to the february 2015 recall. (I assume what they identify as the engine/powertrain computer/module is the tipm module ?I.e., the totally integrated power module.) issue 1 in august 2015, they replaced the fuel pump relay (I.e., the recall work). 2nd issue then, in april 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issue we are now having issues with the vehicle: fourth issue, still not fixed after taking it to performance jeep on 3 occasions. There has been a class action law suit with a settlement. As I understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 20 MPH, the battery indicator suddenly illuminated and a whining noise was heard coming from the engine area. Also, a burning electrical odor and smoke were present under the hood. The vehicle was driven to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The local dealer (brown jeep in patchogue, ny) and the manufacturer were notified in reference to the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the federal safety agency campaign number 14v634000 (electrical system) although the failure was identical. The failure mileage was 103,000.
Every single one of the warning indicators mounted in the dash are going off alternately in rotation, front collision and blind spot warning no longer work either. My vehicle is subject to the following recall, the jeep, four months after the recall was an ounce, still hasn't supplied the needed replacement alternators specified in the recall: manufacturer recall numbert36 the federal safety agency recall number17v-435 recall statusrecall incomplete, remedy not yet available
Car started smoking, lights began flashing, wipers turned on lost all starring and car than died.
The car started out with intermittant locking and unlocking of doors, horn honking and side window unresponsiveness. It has graduated to daily intermittant ignition issues while stationary and stalling issues while stationary and in motion. I have been notified that it is a common problem with this make model and year with a bad tipm. I have also been norified that the recall has been denied and that the federal safety agency doesnt think its dangerous for cars to randomly cut off and for airbags to randomly go off or not go off when needed. This isnt a common "wear and tear" issue and is dangerous, so I am disapointed in your findings.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the vehicle was placed in drive, the vehicle would suddenly stall without warning. The contact would have to place the vehicle in park or neutral to restart the vehicle. The contact called stateline chrysler jeep dodge ram (800 gold hill road, fort mill, sc 29708; 877‑679‑4176 or 855‑900‑4558) who stated that they had the proper parts to repair the vehicle, but would need to be reimbursed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the recall remedy may be available in the first quarter of 2018. The approximate failure mileage was 50,000. Vin tool confirms parts not available.
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