Complete electrical power failure while driving on the highway 70 MPH..no PCM as per the mechanic fried. Battery and PCM needed to be replaced. The alternator, as per recall replaced.but stated PCM and battery were unrelated. Cost to replace PCM 912 dollars , new battery 300 dollars. Not including costs for towing. Very dangerous situation not having power in the middle of a busy interstate 476.
2012 Jeep Grand Cherokee electrical complaints
Page 12 of 29: complaints 311 to 340 of 837, newest first, as owners wrote them.
My 2012 jeep grand cherokee stalls without warning for months now. Now it is starting to hard start or not start at all and continues to stall when I am driving. I have been to the dealership 10+ times and they have found "nothing wrong" but have attempted to fix other problems that I have had to pay for that have still not fixed the problem. It has not been able to be recreated even though they have kept it for a week multiple times and put hundreds of additional miles on it. This is a serious accident and health issue when I am driving on the street or highway from 25/35+ MPH and all of a sudden it just stalls and there is not power stearing or control at all. It also "jerks" sometimes when I push on the gas when accelerating. There has been a recall regarding some 2012 jeep grand cherokees but they say not mine. If I have continuously have this issue, why is mine not recalled as well??? I do understand that vehicle recalls are VIN specific although the manufacturer could have placed a defect part into mine also. I have asked for a monitor to be placed on my vehicle to "get the codes if possible when it stalls" but have been told "no" 2+ times from the dealer. I do not have another vehicle to use when ever I need and have had to wait up to 2 weeks to get it to the dealer due to dealer rental availability.
Alternator / electrical issues- november 4, 2016 my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated. We left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall. This is my second time submitting this complaint with no response from your organization.
While driving maybe 30mph, I attempted to make a left turn when my jeep immediately went dead (no lights sound or anything else) and the steering wheel locked up. I was able to move the steering wheel just enough to coast to the side of the road but couldn't straighten it due to the steering wheel not turning and car completely dying. I attended to jump it , but it wouldn't start even after being connected for 20+ minutes. When taken off the jumper cables, it would immediately die again. During this time, the windshield wipers would start without moving without me touching them. I had to have it towed to my house and the tow truck was also unable to start it or put it in neutral to get it on the truck . After a couple hours, I was able to jump start it with my portable jumper but it died completely after it was sitting for a couple minutes. Now being told it's electrical problems that caused this . I noticed another recall with similar problems but apparently mine has yet to be included in this recall of the alternator/electrical
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 25 MPH, the air conditioning started to fade, the radio stopped operating, and the vehicle stalled. The police arrived and attempted to jumpstart the vehicle as smoke emerged from the engine compartment. The fire department arrived and extinguished the fire. The vehicle was towed to baxter dodge/jeep/chrysler of lincoln nebraska where it was diagnosed that the alternator was damaged, which caused the battery to also damage the electrical harness. The contact also stated that a recall notification was received on 09/07/17 for the federal safety agency campaign number: 17v435000 (electrical system). The vehicle was repaired per the recall. The manufacturer was notified of the failure and provided case number: 32376399. The approximate failure mileage was 130,000.
Tl* the contact owns a 2012 jeep grand cherokee. While driving 30 MPH, several warning indicators illuminated on the instrument panel, including the engine and check battery indicators. The contact was able to exit traffic and drove onto a side road where the engine immediately stalled. The vehicle was towed to an unknown dealer where it was diagnosed that the alternator failed. The dealer advised that they would replace the alternator temporarily with the same alternator until the permanent remedy became available in january of 2018. The manufacturer refused to assist with the temporary alternator replacement. The vehicle was not repaired. The federal safety agency campaign number: 7v435000 (electrical system) was referenced. The approximate failure mileage was 130,000. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 17v435000 (electrical system) exceeded a reasonable amount of time for repair. The contact received the recall notice in august of 2017. The dealer (milford auto group-jeep chrysler dodge ram, 1470 boston post rd, milford, ct, 06460) stated that the parts were unavailable for the repair and would be available in january of 2018. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact's wife owns a 2012 jeep grand cherokee. While the contact's wife was driving, the battery indicator illuminated. Suddenly, the contact noticed smoke under the hood. Upon further inspection, the contact noticed smoke coming from the battery and then it burst into flames. The contact disconnected the battery and the fire went out. There were no injuries. A fire report was not filed. The vehicle was towed to an unknown local dealer where it was diagnosed that the alternator and battery needed to be repaired. The vehicle was not repaired. The vehicle was currently at the dealer. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system) in the mail. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 70,000. The consumer requested to have the vehicle repaired and to be reimbursed for the cost of car rental expenses. Updated 10/24/2017
I have a safety recall on my vehicle, regarding the wiring on the vanity lamp on visor. I contacted the dealer that I purchased it from and scheduled the 'warranty recall' appt to repair. When I arrived, they had me to leave the vehicle with them. I returned later that day to pick it up and was informed they didn't have part. I asked if they would contact me when they get it and they never did. It's been 4 months now. What do I do?
Tl* the contact owns a 2012 jeep grand cherokee. While driving 50 MPH, the vehicle stalled without warning and smoke appeared under the hood. The vehicle was taken to dodge chrysler jeep ram city (4395 route 130s, burlington, nj 08016), but no codes could be generated. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed that the battery, alternator, and power control module needed to be replaced. The alternator was repaired, but the failure recurred. The manufacturer was notified and did not assist. The failure mileage was 65,000.
Established complaint # 11011843. The reimbursement department refuses to cooperate with my valid complaint. Alternator diode thermal fatigue. Safety recall t36
8/18/17 I was provided with recall notices during my annual inspection. I purchased this vehicle used and this was the 1st inspection I had to do & 1st I was notified of recalls. 9/5/17 started jeep and began to leave driveway, it made funny noise, I shut it off and turned it back on and battery light came on. I parked it back in it's spot and shut it off. Smoke came from hood. I opened hood and watched alternator emit smoke for approximately 10 min before shutting hood. 9/5 called midstate chryslter in berlin, vt. They confirmed alternator is recall item t36 but chrysler hasn't authorized fix. Called 1‑800‑853‑1403 fca recall assistance center and spoke w/ shea who confirmed this and said I had to open a "case" and could expect a call within 24-hours. Requested rental call but was told had to wait for call back. Was told not to touch jeep until inspection done. 9/7 called fca recall, spoke w/ renee who confirmed case #32345945 but said to give it more time for a call back from a specialist. Again requested rental but was told to wait for call. 9/8 called fca recall, spoke w/ jordan who said case wasn't opened properly, he fixed and give it 2-3 days for call back. Again, waiting for answer on rental car. 9/11 called fca recall, pam, still need to wait, again requested rental car. 9/12 james from "3rd party" called indicating I'll be getting a call from an inspector to come inspect the jeep. Request rental but he is 3rd party and couldn't help. 9/12 called fca recall, james, patricia & katrina, to request rental, said to expect a call in 2-3 days! 9/12 received call from mike, 3rd party, who will have my car towed to dealership for inspection by him on 9/18 and then back home, it can not stay at dealership, must be towed back and he submits report to jeep. Still without transportation & do not want my car towed several times unnecessarily,just want it fixed!
While on a nearby highway the vehicle stalled out on me. I was able to get into shoulder and after, immediately after stalling out I attempted to start the car right away, it took about 4 attempts for vehicle to start up again. Took vehicle to the dealership they first diagnosed it being an issue with the key fob battery after being replaced the vehicle ran for about a week then the original problem reoccurred. This time in town in the middle of an intersection. Vehicle was not able to start and had to get vehicle towed. After taking it bake to the dealer they informed me that there was an issue with the primary and secondary fuel pumps.
Recall of "alternator diode thermal fatigue does not have available parts to correct. Since this condition causes unexpected vehicle stall causing risk of crash and/or overheating with smoke and/or fire." I cannot drive this vehicle in this condition nor can I risk having passengers with me, my elder parents, my grandchildren and/or myself. I should be supplied a rental vehicle and should not have to simply "wait" for a solution. If I am not going to be "safe" then they should buy it back from me. I purchased this vehicle new from jeep.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system). While driving, the engine stalled and lost power. The contact smelled a burning odor, but the location could not be determined. Also, the battery warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact called whitten brothers of richmond at (804) 378-0707 (10701 midlothian turnpike #100, richmond, va 23235) where it was confirmed that the parts were not available for the recall remedy. The dealer stated that the contact could pay a fee for the repairs, but reimbursement was not guaranteed. The manufacturer was not notified of the failure. The approximate failure mileage was 82,000. Vin tool confirms parts not available/parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the alternator while the vehicle was stationary. The contact smelled an electrical odor and noticed smoke coming from the engine compartment. The contact extinguished the fire. There were no injuries. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure. The dealer was not contacted. The failure mileage was approximately 74,000. Vin tool confirms parts not available. Updated 10/25/17*lj updated 10/26/2017
While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and I lost complete power. Took it to the jeep dealership took over a week to tell me its the PCM and that it had nothing to do with the alternator. Today I can pick up the car. They dated that I can pick up the car and then they told me my battery is very very week . They also assured me that one things has nothing to do with the other which is total bull,.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. While driving, the contact heard an abnormal noise under the hood. After the gear shifter was placed in park, the contact smelled a burning odor throughout the vehicle. The next day, while attempting to start the vehicle, it failed to start and the battery indicator illuminated. The vehicle was towed to bertera chrysler jeep dodge ram (539 riverdale st, west springfield, ma 01089 (413) 734-4980) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The manufacturer stated that the contact could pay for the repairs and then be reimbursed. The approximate failure mileage was 88,000. Parts distribution disconnect.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously included in the federal safety agency campaign number: 15v115000 (electrical system), for which the fuel pump relay was replaced. Approximately two years after receiving the repair, the contact began to notice that the vehicle would crank, but failed to start. The contact would have to make several attempts to start the vehicle. The vehicle was towed to chrysler fullerton (located at 1044 us route 22, east summerville, nj, 08876; 908‑722‑2500) where it was diagnosed that the fuel pump relay failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they were unable to provide another repair. The approximate failure mileage was 78,000.
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... This is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time I was on the freeway and it just shut off. I just want them to repair it. The fist time I took it in I want to say I was under the warranty miles around 34 or 36000 I am going to confirm with the dealer.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 30 MPH, the vehicle experienced a loss of power. The battery warning indicator illuminated. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system) however, the parts to do the repair were unavailable. The vehicle was towed to an independent mechanic because it was not operable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the failure and provided the case number 32304339 and that the recall parts would not be made available until next year .the failure mileage was approximately 94,000. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. While driving approximately 30 MPH, the battery warning indicator illuminated and a humming noise was heard underneath the hood. The driver saw flames under the hood and the vehicle immediately shut down. There were no injuries. Neither a police report nor a fire report were filed. The manufacturer and dealer were contacted (westbury dodge in westbury, ny, 855‑477‑5588) and stated that there was no recall. The failure was not diagnosed. The failure mileage was 77,000.
Tl* the contact owns a 2012 jeep grand cherokee. While operating the vehicle, the charging system warning indicator illuminated and the vehicle suddenly shut off. During the incident, the ABS and stability control systems were disabled. The vehicle was taken to an independent mechanic who diagnosed that the 180 amp alternator was faulty and damaged the battery and PCM, which included melting the electrical wiring. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the federal safety agency campaign number: 14v634000 (electrical system) that included 160 amp alternators only. The local dealer was not notified. The failure mileage was 91,000.
My jeep just caught fire coming from the sun roof. It started smoking fast and then quick fire coming down from the sun roof. The vehicle was in motion while it started smoking. I parked it and then the flames started coming out fast and hard.*bf the consumer stated the insurance company determined the fire may have been caused by work done at a local body shop resulting in a wiring short. The insurance company filed recovery documents against the company. The vehicle was totaled.*js
Jeep stalls suddenly while driving with no indication other than the loss of power steering. This occurs repeatedly at different speeds ranging from 15 MPH in the city to 60 MPH on the highway. Stalling has occurred when slowing down and also while turning.
The alternator went out when the vehicle was on a mountain road creating a very unsafe situation. The vehicle stopped dead without any warning. This resulted in replacement of the alternator, battery and the computer chip. Total of $2,000 plus towing. This vehicle has a 180 amp alternator and the same year and vehicle with a 160 amp alternator currently has a recall but for some crazy reason the 180 amp alternator has not been recalled. The recall should be extended to the 180 amp alternator.
Tl* the contact owns a 2012 jeep grand cherokee. When the vehicle was started, the contact heard a whining noise and smelled a burning odor. The vehicle was taken to an independent mechanic who diagnosed that the alternator, thermostat, and battery failed and needed to be replaced. The vehicle was not repaired. The local dealer (ganley chrysler of aurora 161 w. Garfield road, aurora, oh 44202) stated that the VIN was not included in the federal safety agency campaign number: 17v435000 (electrical system). The manufacturer was notified and confirmed that the VIN was excluded from the recall. The failure mileage was approximately 102,000. ...updated 10/23/17 *bf updated 11/20/2017
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled without warning. The vehicle was towed to a dealer (franklin chrysler dodge jeep ram, 1124 murfreesboro rd, franklin, tn 37064, (615) 614-8243) who stated that the alternator assembly needed to be replaced. The vehicle was excluded from the federal safety agency campaign numbers: 17v435000 (electrical system) and 14v634000 (electrical system). The manufacturer provided no solution other than having the dealer replace the part. The approximate failure mileage was 149,000.
Was driving the car fine on the highway at 50 MPH. The lights flickered and an emergency repair notice flashed on the dash. At that point, an air suspension warning light and other lights came on. The car went dead suddenly, no lights, no nothing. Complete loss of electricity. When I stopped I could smell smoke. Was able to safely get out of the car and had it towed to the dealer. Dealer says the alternator is dead and possibly the PCM (drive train computer) is dead. Total repairs for 2300.00. They issued a safety recall for these alternators but because there is no open recall for my car, the dealer is not budging. There should be a recall for all the alternators 160 and 180. My infant son was in the back seat when the car died. This is unacceptable.
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