The latest incident happened sunday 11/29/20. Prior to this, the event has happened at least 4 other times. While driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. No visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero RPM. I have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted. The safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.
2012 Jeep Grand Cherokee electrical complaints
Page 5 of 29: complaints 101 to 130 of 837, newest first, as owners wrote them.
Due to the safety recall v62 I've experienced multiple incidents of my 2012 grand cherokee stalling while driving. Within 6 months I've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my jeep still stalled. This is now the 4th time my jeep is sitting at the dealership with no fix and fca will not reimburse me for a rental. My case manager from fca said I am out of warranty, since when does a safety recall fall under a warranty? So either I drive an accident waiting to happen or continue to pay for a rental so that I can get back and forth to work. This is unacceptable that fca still does not have a fix for this and now instead of a car payment I'm paying twice as much for a rental.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
I was driving to work one morning, when I began to smell something burning. I then saw smoke coming from under the hood. I immediately pulled over, on the side of the street, turned the vehicle off, and popped the hood. I saw that the alternator was literally on fire! It then, burned out and began to smoke. I then, disconnected the battery and called a tow truck. Needless to say, I had to replace the alternator. I thought this was random, until I saw the issue online. I contacted the chrysler, dodge, jeep dealership where I purchased the vehicle, but they said they knew nothing of this issue. Can I be reimbursed for the purchase of the replacement alternator?
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated while driving 25 MPH, the vehicle started to hesitate with battery warning light illuminated. The contact pulled over and parked on the side of the roadway. The vehicle was not drivable. The vehicle was towed to autonation dodge ram arapahoe (10743 e arapahoe rd, centennial, co 80112; (303) 578-6107) where the vehicle was in the process of being repaired. The VIN was included in the federal safety agency campaign number: 17v435000 (electrical system). The manufacturer was informed of the failure. The failure mileage was approximately 102,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. Additionally, while making a right turn, the steering wheel failed to operate correctly and became difficult to steer. The contact coasted the vehicle to the shoulder of the roadway, shifted the vehicle into neutral, turned off and restarted the vehicle and the vehicle resumed normal operation. The vehicle was taken to glendale dodge chrysler jeep (900 s. Brand blvd, glendale, ca 91204, (818) 242-4161) where it was diagnosed and determined that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact mentioned the federal safety agency campaign number: 17v435000 (electrical system) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 129,000.
On two or three occasions in the last year, when I go to start the engine, the engine cranks many times, but won't start. I would typically believe this to be a "no fuel to the engine" issue or "no spark", but once I'm able to stop the car from cranking (which has been an issue) and attempt to start the engine again, it does so without incident. It makes me think that there is an electrical issue in the ignition system. There is no rhyme or reason as to when this happens or may happen.
This vehicle has on at least four separate occasions in the last 2 years just simply stopped running. To be clear, each time I was in the middle of driving somewhere and the engine would just stop. Each time, I was driving somewhere locally and on city streets. The first few times this happened, I was either stopped at a stop sign, or stopped at a red traffic light, at which, I either "felt" the engine stop, or I realized it when I went to proceed after the stop and got no reaction from the car when I hit the gas and tried to proceed on my way. These times, I simply turned off the ignition, and started the engine again. I don't remember and didn't take note of whether all electrical had turned off or not. But the most recent time this happened was very concerning. It was july 10th, approximately 11pm, and I was driving on a local boulevard at approximately 40-45mph when, again, the engine just stopped. This of course, disabled power steering and power brakes. Headlights and radio continued to work. Thankfully, I was able to safely pull over and turn on my hazards. I then turned off the ignition, and was able to start the engine again. The car has not replicated the issue since then, but I have to consider this when I take my family for a drive/trip. I have to consider their safety, and the thought that it could just stop in the middle of a turn or at high speeds on the freeway, or both, is very concerning. The fact that the engine just stops, (and doesn't sputter or shudder or shake to a stop) makes me believe this is an electrical problem.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle stalled without warning. The vehicle was coasted to the shoulder of the road, restarted, and resumed normal vehicle operations. Tate dodge chrysler jeep, inc (7429 ritchie hwy, glen burnie, md 21061, (410) 994-2737) was contacted and informed the contact that the parts were not yet available for the recall repair. The manufacturer was notified of the failure. Vin tool confirms parts not available. The failure mileage was approximately 189,000. (recall related incident) ts
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency recall number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer farrish chrysler jeep dodge ram (9610 fairfax blvd, fairfax, va 22031, (703) 273-0200) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. Towne chrysler dodge jeep ram (5130 camp rd, hamburg, ny 14075; (716) 646-5200) was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 5 MPH, the vehicle stalled without warning. The vehicle restarted after a while. The contact stated that the failure to start was intermittent however, currently the vehicle was not able to be started. The approximate failure mileage was 46,500. Vin tool confirms parts not available. *bf
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Prestige chrysler jeep dodge (6520 centennial center blvd, las vegas, nv 89149 702‑309‑8000) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt the consumer stated jeep replaced the faulty fuel pump but disappointed there is no resolution after the 12 months.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
It has been one year since the announcement of recall # 19v‑813 there is still no fix available! This is a dangerous problem with my car - when will a fix be available and why is it taking so long to develop?
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer walser chrysler located at 314 main street, hopkins, mn 55343, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lester glenn chevrolet (398 route 37e, toms river, nj 08753) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer heritage chrysler located at 9219 harford rd, parkville, md 21234 was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact indicated that the vehicle stalled on several occasions and experienced the failure listed in the recall. Vin tool confirms parts not available. The failure mileage was 85,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer world chrysler located at 681 shrewsbury ave, shrewsbury, nj 07702, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle experienced the failure listed in the recall and failed to start on several occasions. The failure mileage was 85,000. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called transitowne jeep chrysler dodge ram williamsville (7408 transit rd, williamsville, ny 14221; (716) 634-8000) where it was confirmed that parts were not yet available. The contact stated while depressing on the accelerator pedal, the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact drove to her residence. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle intermittently failed to start-up after multiple attempts, without warning. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Kahlo chrysler dodge jeep ram (9900 pleasant st, noblesville, in 46060) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair the defect was not yet available. River front chrysler located at 200 hansen blvd, north aurora, il 60542 and the manufacturer were notified and confirmed that parts were not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Vin tool confirms parts not available. The failure mileage was 119,000.
There is a current recall on my jeep, I was notified of october of 2019. It is now september of 2020, and there is no resolution for this recall. My truck has had trouble starting several occasions. Many of those times I was left stranded. It eventually will start again, so far, but one day it will not and it is due to this recall. The tipm needs replacing and it is a very expensive job. (recall related incident) ts
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer I.g. Burton dodge located at 10420 old ocean city blvd, berlin, md 21811, was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
My jeep grand cherokee occasionally won't start. It has to stand for a few minutes and then starts. This happened once or twice a month. The dealer stated that there was a recall v62. (fuel pump relay). I have had the relay replaced 3 times, but not the original as seemingly it is not yet available. The car has never stalled or acted strangely once going. The agent has fitted another relay, but now says that they have to install a wcm, elv and keys. A diagnostic was done and showed up some errors after putting in the last relay. When will the correct relays be manufactured, as I do not want to go to great expense replacing other parts if it is still a relay issue?
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that from to time to time the vehicle failed to start from a cold start. The contact had to wait and attempt to restart the vehicle. An independnent mechanic checked the vehicle and found nothing wrong. The mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. The contact called sterling heights chrysler dodge jeep ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. The recurred and the vehicle was restarted after nine attempts. The vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. The contact retrieved the federal safety agency campaign number: 19v813000 (electrical system) while researching the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electric system) however, the part to do the recall repair was not yet available. The local dealer mckinney jeep located at 700 s. Central expy, mckinney, tx 75070 was notified of the issue, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated the vehicle experienced the no start condition listed in the recall summary. The cause of the failure was not yet determined. Vin tool confirms parts not available. The failure mileage was 95,000.
2012 jeep grand cherokee. In regards to fuel pump relay safety recall the federal safety agency recall #19v‑813 & manufacturer recall #v62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle shut-off without warning. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Bill luke chrysler jeep dodge ram (2425 w. Camelback rd, phoenix, az 85015) was contacted and the vehicle was taken the vehicle to have a temporary fuel pump installed in the vehicle. Despite the temporary replacement, the failure persisted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available. *bf
I was passing a slow moving truck on a 2 lane highway when my jeep lost power for several seconds. I came very close to a head on collision. The jeep has had a no start problem since I purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my jeep has had the entire time I've owned it. I contacted fca recall assistance center and opened a case, informing them that I almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated while driving 20 MPH, the vehicle stalled with the battery warning light illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic and was informed that the alternator needed to be replaced. The vehicle was repaired by an unknown dealer however, the failure recurred. The contact called david chrysler dodge jeep ram located at 1801 us-202, glen mills, pa 19342, (610) 358-5300, and the dealer was made aware of the failure. The vehicle had not been diagnosed nor repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 17v435000 (electrical system) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was 78,000.
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