I was involved in a intersection collision where another vehicle didn't stop and drove in front of my 2014 jeep grand cherokee. I collided with the drivers door to the rear of the vehicle at a 20 MPH speed. The other vehicles air bags deployed. My jeep sustained front damage a cracked hood, grill, from bumper torn off I broke my right foot. My air bags didn't deploy on the impact and I didn't feel or see a sensor emergency braking
2014 Jeep Grand Cherokee airbags complaints
Page 3 of 8: complaints 41 to 70 of 212, newest first, as owners wrote them.
My vehicle make and model is under recall for p67 but for some reason my VIN was not included but the person I called at chrysler said it should have been and told me file a complaint with you to try to help me. I am a caregiver with this one vehicle for my mom who is handicap and 81. I had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and I cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20.. Please help us get under this recall.p67. I don't have the $ to pay 1,000 to get it fixed when I should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my jeep get missed for this recall? Please investigate and help me. I know how have a hurt neck. No protection at all. The seat belt broke when I got in my car weeks ago. I was not in motion and I felt it get loose when I got in. Iit was on the floor. It just broke and no retraction. Help us please> p67. Get me under that recall. Many complaints by owners at this same milage is seeing this issue. I am not alone in this issue. It is a defect. I have never had such a defect with any past cars. Not even older ones. This is madness. It controls all things like airbags, beeps when seat belts are not on..nothing is working now. It is our primary car. When I hurt my neck on 11/30 driving? It was in motion and of course I have no seat belt that works. A car stopped in front of me fast and I was thrown forward and my neck pulled. Look at original complaint 11374883.*dt
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. I understand the airbags are tied into it the p67 recall as well. They are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. Recall p67 was my model and make jeep but my VIN was not included for some reason. I called gm as the recall stated and they said they don't know why my VIN was not part of the recall and should have been,. They advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle I have and year and model. Please, my safety is compromised and I do not have the funds to get this defect fixed. I am the caregiver to my sick 81 yr old handicapped mother and I need safety when carrying my 81 yr old mother around. The passenger side will go next as reported by others on the threads I see. This issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. Please, get me under this recall for my jeep gc limited 2014 model. This is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. I had it fixed at 550.00 back 2 yrd ago. Many other same complaints but no recall. Chrysler filed bankruptcy. You are truly, my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred. Please help me. I have never had this happen in any of my past cars or my husbands old car or my daughters cars. This is a defect and my families safety is at risk as this is our main vehicle. Please help and get me under that recall. I am praying about this , that you will help us to get this defect resolved under p67.
After parking vehicle in my driveway at home, I opened the door and rotated my body to exit the car when I heard a very loud 'pop' and realized the headrest had come very far forward. I found pieces of plastic in the seat behind me and am unable to move the headrest back to a 'closed' position.
While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. There was no contact made to my vehicle, the headrest just exploded and sprung forward. Nobody was injured. Until I arrived home and googled what happened I didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 jeep grand cherokee.
Driver side active headrest deployed without cause. The vehicle was unattended when this occurred, and is not repairable without replacing
My driver side headrest has come loose, it's the cushioned part that your head actually rests on and it contains an airbag so I am concerned the airbag may inflate while I am driving. I have taken it to my local jeep dealer and they say I have to pay to have it replaced. The cost is $750 plus installation.
The air bag in the driver side headrest went off and the headrest is unable to reset. The def line and injectors went bad and I cannot drive my vehicle.
The air bag for the drivers headrest deployed without impact. The vehicle was stationary, parked in my driveway. I researched this issue and it appears there is an open investigation for similar incidents.
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.
Our jeep is having a issue with the airbag in the glovebox. It keeps acting like it is trying to blow up every time we get in and sometimes when we are driving awhile. I thought you had a recall on the airbags and now I don't see it on this vehicle.
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
On 7.25.20 my husband and I were driving down interstate 29 at 80 MPH and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, I'm surprised the [xxx] thing even starts and runs. Now I feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, I paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dt consumer stated husband sustained neck/shoulder pain for a few days but is fine now. *jb parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The driver headrest deployed while car was in park.
Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.
The passenger side headrest deployed without cause. I was stopped at a stop sign on a city street and it just deployed. There were no other cars around and thankfully, no one occupied the seat.
The headrest active restraint on my jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat.
Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident. It was very dangerous.
We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. We took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. Then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. I contacted jeep customer service, and they said since I took it to the dealership first and they possibly broke it, there's nothing they could do. So pretty much they want us to pay for a safety defect in their products.
The airbag in the passenger side headrest deployed while the vehicle was parked in my driveway.
The passenger seat headrest deployed during the night. No one was sitting in the seat at the time.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 70 MPH, the headrest air bag deployed without impact or collision. There was no warning. The contact regained control of the vehicle. The vehicle was pulled over to the side of the roadway. The headrest failed to reconnect. Elkgrove ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) was contacted and informed of the failure. The contact was referred to lasher auto group (8585 laguna grove dr, elk grove, ca 95757, (916) 392-1400). The contact reached out lasher auto group and was informed to have the vehicle taken in to the dealer to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,750.*dt
Service airbag system warning light came on indicating possible problem. Online search reveals there was a recall for 2014 to 2015 models, but my VIN is showing no open recall.
While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.
Park at my garage I heard a noise . I open the door to ind out passangersaid head rest pop open
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath chrysler jeep dodge ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.
The driver headrest airbag randomly deployed without incident . The vehicle was stationary. Brought to dealership and was informed this was not covered under 100k warranty. Felt this was concerning as potential other headrest airbag may deploy. Additionally asked about the leather pulling up off the dashboard but informed this also was not covered.
Passenger side headrest popped out while vehicle was moving at a steady rate on a local street. Passenger was in seat. Passenger reported some discomfort. Headrest cannot be reset.
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