The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of the federal safety agency campaign number: 20V699000 (Engine and Engine Cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. No further information was provided. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
2014 Jeep Grand Cherokee engine complaints
Page 8 of 16: complaints 191 to 220 of 449, newest first, as owners wrote them.
According to the recall notice I received in the mail, the EGR cooler needs to be replaced. I scheduled an appointment and took the vehicle in. Upon arrival I was told that, yes there is a repair solution but that the parts are not available. But that they would place an order and notify me when it arrives. It has been several months and still no repair. *Note* I am having to add engine coolant on a regular basis.
The EGR cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the EGR itself). Additionally, the EGR cooler has an active safety recall due to risk of engine explosion and vehicle fire. The parts and remedy for this recall have been available since November. This repair is covered under BOTH the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which FCA settled with the federal courts to provide remedies to its customers. Thus far, FCA has not honored the terms of this federally required extended emissions warranty on two separate occasions. I have contacted three separate dealers and FCA on two occasions. FCA has refused to assist in the EGR repairs and the dealers have refused to perform the repairs. I’ve not been able to get any assistance from FCA, or the dealers. My EGR cooler is a safety risk and this should be addressed immediately. I have been working to get this resolved with Jeep since March 12th. I need the law to be enforced.
The glow plugs are “stuck” and have broken by the service department when trying to remove due to the carbon build up in the cylinder head. The dealerships states because this car is a diesel it needs to be driven and gotten to temperature. I commute a short drive to work. This is a safety issue as I could be stranded. The service manager says he will have my car for over 6 weeks!!!
Unable to get parts for the w79 recall for the egr cooler after waiting more than 6 month. Current wait is more than 3 more months. This recall can cause fires to break out in the engine and is not being handled properly by the manufacturer!
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at approximately 50 MPH, the vehicle stalled with several unknown warning lights illuminated. The contact mentioned that the vehicle was starting however, the engine was not running. The vehicle was towed to the contact's residence and then to an independent mechanic to be diagnosed. The contact was informed that the tone wheel and crank sensor needed to be replaced. Bennett chrysler dodge jeep ram (1491 ga-40, kingsland, ga 31548) was made aware of the failure and informed the contact that the VIN was not included in the federal safety agency campaign number: 20v475000 (engine and engine cooling). The vehicle was not yet repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 122,000.
I was very disappointed when my engine developed an oil leak and the cause was due to a known mfg's defect in the plastic oil filter adapter & cooler p/n 68105583-af. The dealer (lansdale chrysler jeep, montgomeryville, pa) stated that this part should never fail, it's a known problem with the plastic housing developing a crack, and many thousands of these parts are on backorder because jeep has changed suppliers. It doesn't help that the part is made of plastic and it's located under the intake manifold resulting in a bill for $977 to replace it. I was lucky as they had a replacement in stock. I've contacted jeep seeking reimbursement. From a safety perspective, engine damage could result from a loss of oil and a risk of fire if the leaking oil contacts a hot surface. My vehicle has 86,325 miles and is no longer under warranty. Jeep should have a replacement campaign or recall due to the extreme number of failures. I hope you can help with getting jeep to take ownership of this issue.
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my VIN was not included. Gear shift issue happens at random and has left me in the middle of the street.
Called fca and they opened case #79173434 for me and have an appointment tomorrow at a nearby dealership for inspection of suspected oil leaking from the oil cooler/filter housing area and leaking down underneath and all over my transmission as well as my onto my driveway...will keep you posted on outcome since my 5 year warranty has expired but I'm still below the .100,000 miles-hopefully the "goodwill policy" is applicable or this issue gets more attention and turns into a recall for its potential to cause injury or even death if the oil catches fire. I cannot believe that there are more than 300 complaints involving this concern and there has not been more considerable action taken by fca us llc. Thanks for your time and best regards, [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Oil filter housing oil cooler assembly leaking oil badly. The problem is so wide spread there are no parts available for repair. Could be a fire hazard oil leaking on exhaust
The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. Without that part replaced, it could cause extensive engine damage.
The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected part that I am unable to get this part cause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but I would like to move in the direction of having that done. Please help! I need to have this done? I read online that there was a possible petition started for this very issue.
Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 MPH.took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. Bringing it back for repairs .this problem started in 2-10-21. Creates a hazard when it shuts down in heavy traffic!!
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving 65 MPH, the vehicle shut-off without warning. The contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. The contact then towed the vehicle to salt lake valley chrysler dodge jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. The contact was also informed that the vehicle needed a new engine due to the failure. Upon investigation, the contact discovered that the VIN was included in the federal safety agency campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. The dealer was notified of the failure and a fca representative was to inspect the vehicle. The contact was informed that the failure was not related to the recall. The manufacturer was sent an email informing them of the failure experienced. The contact was informed that the case had been closed. The manufacturer re-opened the case to determine collateral damage. The manufacturer called back and the case was closed once again. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 121,929.
Vehicle cranks, but does not start. Vehicles acts like it does not have gas while driving. It does not accelerate or decelerates while driving like it's about to stall. Issues are similar to the 2013 jeep grand cherokee recall.
Nothing has happened yet but there is a recall out (w79) to replace the egr cooler as an engine fire could occur. Was notified of this recall nearly 4 months ago and yet jeep says there are still no parts available to do it. Can you get on their case to get this done?
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while operating the vehicle, smoke was present coming from the engine compartment and oil had leaked under the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the plastic oil filter housing had failed causing an oil leak and the oil filter housing gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The local dealer was not contacted. The failure mileage was 60,000.
Cylinder head misfire #2 and service four wheel drive light. I had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the VIN list (pentastar tic) is what our mechanic called it.
2014 jeep grand cherokee limited 3.6l -67k miles. Cracked oil filter housing. Noticed a small oil leak fall 2020 on my garage floor after oil change from local chrysler dealership. Late winter 2021 noticed the leak was bigger on garage floor. Checked under car around oil pan. Oil pan nut area was clean of oil, but oil was dripping down engine and over exhaust and onto the transmission. Noticed oil puddling inside transmission skid plate. Looked online for causes and found the oil filter housing was known to crack on these engines. I located my oil filter near the top of the engine and found oil all around the base of the housing. The filter neck was clean of oil, just a pool of oil at the base of the neck!! Looked up chrysler recalls and nothing reported for this part. But did find many same engine owners complaining of this same problem! Read many articles about this product being made of plastic and failing. All of my oil changes have been from the same local chrysler dealership. Did they cause this by over tightening oil filter? Or is this truly a defect product and chrysler is waiting for a vehicle to catch fire or a death before a recall is issued? Are vehicle engine fires caused by oil leaking onto extremely hot engine/transmission/exhaust parts??
The oil filter housing is made of plastic and attached to the motor. High failure rate as evidenced by the 40,000 part backorder status of the part. Causes moderate to severe oil leak when cracked, and engine failure if it breaks completely. Leaves an oily mess wherever it is parked. Oil will blow back onto other vehicles and vehicle will be stall and be stranded when motor locks up due to no oil. $600+ repair costs. Affects some dodge, jeep, and chrysler vehicles. Unable to repair stalled vehicles because part is unavailable. Est wait time is over a month. Part number is 68105583af. There is no excuse for the company not to take responsibility for putting a plastic connector inside an engine housing. It's common sense. I was left stranded on a busy road and had to be towed. I personally know of two others also. Our vehicles are useless because of this. To make matters worse, dealers are now overcharging for the part. Normally $199, now charging over $300.
I noticed an oil leak,through a little research I thought it was the oil cooler/oil filter adapter. I took it to a shop and they confirmed it but told me that there was a nationwide back order on the part. I was told that 37,000 units are on back order. I feel that there is definitely a problem with this part, I think that oil leaks could lead to possible safety issues and possible damage to the engine
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. The vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. The contact was informed that the oil cooler unit needed to be replaced. The vehicle was in the process of been repaired. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. I have been driving the car only to go work and working from home I wasn't driving that much. Suddenly while driving I noticed a light on and it was on and off, and oil smell. I took it for the diagnostic and the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. The price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine. The car is not working properly because it has a oil smell and some issues when I am driving such as shaking and also a weird sound . This is the only car that I have right now and I am scare to drive it because I don't think it is safe to drive it with oil smell, it might caught on fire or something . The starter is not working and when driving is unstable. I just drive locally I don't know how this car is giving me an engine problem with that low mileage. It is not possible that a car parked and using not often could have an engine problem. I bought this car thinking to keep it for a long time since I always take a good care of my cars. I need an explanation from jeep regarding this problem. I am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. I need to resolve this since it might be a safety risk if I continue driving this car with some type of engine/ oil smell. When I parked the car a strong burned oil smell comes out and goes inside the car.
Took my vehicle to browns chrysler jeep dodge today in patchogue ny today as I noticed oil leaking from under carriage. It was told to me that the oil filter housing assembly is broken. Contacted my local car repair ( tire city , shirley ny ) to get information on this situation and also see how much they would charge . In the conversation, it was mentioned that they also had this similar problem and had many jeeps come in lately with the same problems. I have also contacted and had them record the issue with chrysler head quarters in mi. I believe as well as the owner of tire city in shirley ny , that there should be an investigation on this as well as a recall.
Ticking noise from left head
Hello, my vehicle has had a number of recalls for emissions and drive train. Due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. Every software update results in lower mileage and sluggish performance. Now jeep is slow rolling egr recall and letting a dangerous situation to develop.
Chrysler has a recall for the egr cooler on the dodge ram ecodiesel (vb1/the federal safety agency 19v‑757) this is the same engine and egr cooler as the jeep grand cherokee ecodiesel. There have been reports of grand cherokee 3.0 ecodiesel vehicles catching fire and burning to the ground. Jeep currently does not have a fix for this issue or parts for it, yet we are still allowed to drive around in our vehicles. This is unacceptable.
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
To whom it may concern: I am a srt owner who loves his truck, but not happy with the design of the 6.4 hemi engine. As one of the highest costing jeeps in your line up I would assume I would have no problems with it after 77,000 miles. Unfortunately, my engine had lifter failure which destroyed my engine. This happened on the throggs neck bridge while I was driving with my family. Upon further research I've found hundreds of other srt owners suffered the same problem incurring thousands of dollars if they didn't blow their engine from the flaw of the design of the engine. At this point how is there not a recall? Does it take a class action lawsuit because this is unheard off. Completely disappointed and would never buy another jeep let alone recommend buying anything from jeep chrysler fiat. Sincerely, [xxx] 2014 jeep srt owner information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I bought this jeep on the 31st of december. Only 10 days into having it the oil started leaking. I took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. He advised me that this is a ongoing issue with these jeeps. This would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.
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