There is a button on the inside of my jeep grand cherokee to open the fuel door and every time I hit this button the fuel door would make a sound like it was trying to open and it wouldn't. So I was unable to put gas in my car. I took it to my nearest dealership and they had to replace the fuel door housing. Parts and labor cost $448 with tax and it was a 3 1/2 hour job to do but I had to fix this in order to put fuel into my car.
2014 Jeep Grand Cherokee fuel system complaints
Page 6 of 7: complaints 131 to 160 of 181, newest first, as owners wrote them.
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had jeep for 5 months to "replace motor" I had to contact them several times after getting it back to obtain documentation and was told original warranty of 100k miles would be renewed. Recent second occurrence at 60k miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? Initially it had shown so many codes they couldn't determine why the car failed. The federal safety agency has over 130 complaints on this motor. Jeep fiat chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike volkswagen who did the right thing for same issue and bought back. Unlike volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by jeep for resolution. Since my purchase of this jeep in 10/2014 it has been in for repairs unrelated to normal use more times than I can count, over 7 months in shop while I am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and I do not want the vehicle back, I will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This jeep needs to be recalled immediately before someone loses their life! Jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
As approaching an intersection I began to coast and place my foot on the brake. At the time I started to brake, the vehicle surged forward for 1 second. As I came closer to a stop, the vehicle surged again at which point I had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
Vehicle lunges and bucks in stop and go traffic, transmission shifts gears while driving and engine stalls after refueling or driving on highway. Check engine light, service transmission as well as numerous other service lights come on and car stalls multiple times while driving on the road and after refueling.
Car cut off without any warning in traffic. I was almost rear ended. I had to call 911 because I was blocking traffic. Car was towed. It was determined the fuel pump and fuel gauge sender unit needed replacing which is expensive. This car is just 4 years old and I've kept it serviced. If I had been on the interstate I could have been injured. I have receipts.
My jeep grand cherokee 2014, was driving perfectly until 3 days ago when went to the mall and parked my car in the mall parking lot ( vehicle was stationary), when returned to my car gas was dripping from underneath my car drivers side and my car did not start and engine light turned on, car had to get towed to a body shop for repair. 3 days later car is still not safe to drive because it is still dripping gas, this never happened before. I found online other jeep grand cherokee owners had similar problems. Please investigate it's a safety issue.
Having extended starting issues,sometimes car has to be turned off and then back on,have been to dealer 2 times ,purge valve was replaced ,with no change in extended start.vehicle is stationary.dealer seemed to be more interested in selling us other services unrelated to extended start such as coolant flush and tires ,spark plugs alignements which have already been completed before visit,this car appears to be under recall r09 , but dealer does not seem to think it is
Vehicle was in motion, traveling west. Vehicle was being driven at normal interstate speeds. Vehicle began to make a slight jarring sound along with a thumping feeling, as if driving along the knock strips. This was consistently occurring every 7 seconds or so, as if a tire was shredded. Vehicle began to accelerate along with traffic flow. Engine light began illuminating. Engine began to feel lethargic. All digital gauges were indicating normal temps and pressure. No tire warnings. Vehicle began to exhibit smoke smell in vents. Vehicle became harder to accelerate to attempt to alleviate issue, as if stuck in between gears. Vehicle became harder to control. Switched from left lane to far right to reduce speed. Vehicle became more lethargic. As vehicle proceeded up exit ramp to leave interstate, transmission automatically went into neutral. Vehicle was able to coast into gas station parking lot. Vehicle was shut off. Raised hood, and there was a smell similar to rotten eggs, like a natural gas smell. No obvious damage as if it was physical. No belts or hoses appeared loose or hanging. No fluids were visibly leaving engine. No smoke or steam. Attempted to restart vehicle after several minutes to cool engine due to hotter temperatures. Vehicle has push button starter. Vehicle would not start for roughly 15 seconds with brake pedal depressed. Vehicle sounded like it was straining to start. Roadside assistance was notified. Upon arrival, tow truck operator had extreme difficulty starting vehicle. Vehicle had to be forced onto tow truck using cable release in center console. Electrical systems functioned fine. No damage to body or underside upon examination of good samaritans and tow truck operator. Vehicle has roughly 74,xxx miles, of which roughly 45,000 are highway mileage. Vehicle is maintained regularly for oil changes and has had tires rotated and balanced.
I was sitting at a traffic light waiting for the light to turn green so I could turn, when I smelled gas. I thought it was from outside the vehicle as when I opened my window I could smell it outside. After I made the turn, I was stopped at the next traffic light when the vehicle stalled out. I tried to start the vehicle but it would not start and an intense smell of gasoline filled the cabin of the vehicle. When I exited the vehicle I looked underneath the vehicle and noticed that gasoline was pouring out the bottom of the vehicle in a steady stream and appeared to be dripping from other parts of the underside. I promptly turned of the vehicle and backed away from the vehicle for fear that a fire was a real possibility. The vehicle was eventually towed to a jeep dealership which found that the "traced to fuel line broken from intake manifold." I do not recall the vehicle having hit anything or run over anything that might have cause any damage to the underside of the vehicle or the fuel line.
The vehicle stalls while you are driving it, transmission light comes on. It says place in park to restart but sometimes takes forever and then it sputters. Sometimes when you turn the vehicle off you can still hear the fuel pump operating. This has happened several times now. I have a child and if anything happens- like getting ran over by oncoming traffic and either of us gets hurt- someone is going to pay dearly. It's not like jeep chrysler doesn't know about this problem. Please make them pull all of these vehicles off of the road before someone gets killed. Thank you! The last time it stalled was during my father's funeral..thanks jeep!!! It states the last time and miles...let me tell you, this isnt the only time!!
The total integrated power module has begun to fail resulting in delayed or no engine turnover when ignition button is pushed while parked (although remote start on key fob works fine, battery is fine and starter is fine), driver seat moving on its own while driving on highway, headlights failing at night while driving on suburban streets, etc.
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
Evap leak small p0456 - dealership is unable to find issue.
Issue: when I put fuel into my 2014 jeep grand cherokee, whether I am pumping or whether it is on auto pump, the fuel spits back out. Even if you try holding the fuel pump lever so that only very minimal fuel is coming out, it continuously "stops"(like it should when the tank has become full) it's almost as if the fuel cannot go down into the vehicle, as the vehicle thinks after 3 seconds of pumping it is full and spits back out(usually all over my hands or clothes).
Fuel pump failure at 1/4 tank of gas. Occurred while making a left out of a parking lot. Suddenly no forward propulsion of vehicle when pressing gas, in the middle of exiting the parking lot. Cleared the left turn with slow forward momentum and car shut off after maneuvering to side of the road. Car unable to start after that. Had it towed to the dealer. Dealer advised of secondary fuel pump failure, which assists when less than 1/4 tank of gas available. A search of forums indicates others having a similar problem.
Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after california 50k mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models? Why can't those parts be installed on my 2014? I am being prejudiced against, as I cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! I need to get another car-but I can't!!!!
Several months ago all power on my jepp cut off as I was driving on a 55 MPH two lane road. I was able to pull off to the side of the road and re-start the vehicle. I took the vehicle to the jeep dealer and they did a "computer upgrade" which they said resolved the issue. Since that time the vehicle has operated correctly. I 'm currently on a road trip from punta gorda, fl to panama city, fl - some 500 miles from my home. Over the past two days, the vehicle has completely lost post five times while in motion, which is extremely dangerous when traveling on I-75 at 70 MPH. I called the local jeep dealership in panama city, and they indicated they were unable to assist me because they already had several cars sitting on their lot (that drivers would not operate) because of the same issue. There are currently no replacement parts available. They would not authorize a rental car, nor had any timeframe available for resolution of this issue. I am currently in the position of being 500 miles from home, while I am scheduled to assist with placing an elderly aunt and and uncle in an assisted living facility on wednesday. I called the jeep customer care line, and they said they would assign a "case manager" to look at my situation, but I have received no response from them thus far. It should be noted that this is the sixth recall that I received on a vehicle that is less than four years old. The consumer stated the vehicle was repaired.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 15 MPH, the vehicle shook violently and the engine stalled. The failure occurred without warning. The vehicle was towed to hendrickson chrysler dodge jeep ram (located at 114 n 8th street, monticello, in 47960; (574) 583-6151) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800‑334‑9200 and stated that they would not be able to assist since the vehicle was not under warranty. A case number was not provided. The failure mileage was 104,000.
Vehicle stationary at gas station, using gasoline 87 octane and filling vehicle, after about 8 gallons fuel spits out of filler neck and pump stops, I have to slowly and repeatedly squeeze pump to get tank to fill. Had the same problem with my 2008 jeep wrangler a few years back. When fuel spits out of filler it spits on me and the ground potentially causing fire hazard and definitely bad for the environment.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the capless fuel tank leaked fuel from the nozzle and the check engine indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the seal needed to be replaced. The failure was not remedied. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 80,000.
Tl* the contact owns a 2014 jeep grand cherokee. While refueling the vehicle, the nozzle would intermittently shut off after two to three gallons had been filled into the fuel tank. The vehicle was taken to the dealer where it was diagnosed that the fuel filler neck was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
My jeep only has 41000 miles on it. The check engine light is on so there for I cant even get a va.inspection on it. The remote start will not work as long as check engine light is on. I had it checked and was told it was the fuel neck was leaking air and lost its seal. Just the part to fix it cost around $ 500.00 plus the labor at $250.00 this is a new idea from jeep not to have a gas cap for the fuel neck. I think this should be a recall by jeep since their new idea does not work. 2014 was the first year that jeep dosn't have a gas cap. Just think, I invested $42000.00 in my jeep with only 41000 miles on it and I cant get a va. Inspection sticker on it without spending another $750.00 on it, just because their new idea doesn't work. I hope you can help me with this problem. Thank you.
Service def came on at 34,000 miles. Dealer said that the def was contaminated with crystals and the pump needed replaced. Refused to cover it under warranty due to contamination. Only peak blue def which meets iso 22241 has been used in the vehicle. Dealership then told us to drive the vehicle until the back ordered part was available. When queried about the vehicle going into "limp mode" they agreed it was a possibility. They would not provide a loaner vehicle until the part arrived and will not cover under warranty. There are hundreds of cases on jeep forums with the same issue. It is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. We also have a 14 month old child and live in colorado, breaking down on the side of the road is not an option. The dealer does not return phone calls and chrysler customer care sided with the dealer and provided no assistance.
I purchased a jeep grand cherokee limited edition from willie racine dealership in vermont. I have had constant issues fueling the vehicle. Either the pump clicks off like the vehicle is full when it is empty or the pump does not click off when the vehicle is full. The first incident was the first fuel after purchase. The pump clicked off in the beginning of the fueling process. I attempted to position the nozzle a little different and restarted to fuel. When I did this the fuel came back out and covered my shoes and pants with fuel. I immediately let the sales person know I was having a problem that concerned me and he stated to try other pumps. Trying other pumps did not work. I began the fueling process and the pump did not shut off when the vehicle was full. It resulted in gas splashing onto my face, eyes, body, and feet. In addition the vehicle was drenched in fuel. The service station had to shut down the pump and clean up the chemical spill. Dealership had the jeep 7 days. I brought it back to them and asked them to do the first fill after the fix. The vehicle again overflowed all over. It creates strong fumes for days inside the vehicle. It is a major threat to my personal safety and health as well as to others if a fire starts.this is unacceptable.
A part of the fuel pickup tube was noted missing when I brought the car in for a check engine light on june 3,2016. I paid for the dealer, west herr dodge in orchard park, ny to order the part that day. I called several times to see if the part was in, including today and was told it wasn't. I was also told there are over 1700 of these parts on back order , which makes me believe this is a common problem that needs further looking into , especially at a cost of over $350.
Vehicle failed suddenly while turning in the middle of a busy intersection (city driving). Vehicle systems reported electronic throttle module failure, electronic barking system failure, airbag system failure, vehicle sensor failure all simultaneously. Check engine light turned on.
Car completely shut off while driving on a busy street without warning. Dearlership says nothing is wrong with it and wait for the car to shut off on a regular basis. Then maybe they will be able to pin point the issue. This is the second issue with the car on 7/31/2015 car shut off while driving on a busy street without warning. Turns out the fuel pump went bad.
Vehicle is an eco-diesel model. Engine check light came on and the vehicle abruptly lost power as we accelerated away from a stop light. Initially the vehicle would not go over 20 MPH. It gradually allowed us to get up to about 50 MPH, but with noticeable vibration. Then a notice displayed on the information center telling us to service the electronic speed control. Took it in the next day and the dealer said we were driving with left foot on the brake and right foot on the accelerator causing the computer to be confused. Same problem happened a second time a week later. This time it gained enough power to get us up to 40 MPH and home. We then had it towed to the dealer. Not sure what they did to fix the problem but it has not happened since, however the engine check light has come on again 3 different times. Each time the dealer says that they don't know what is causing the problem. The first two times the engine check light came on the dealer said it was ok to drive until they could schedule service. The third time we asked the dealer to contact jeep headquarters for technical support. Corporate jeep said not to drive the vehcile with the engine light on, that it could cause serious problems. On-line research and discussion with other local owners of the same eco-diesel model suggest this is a systemic problem with potential safety issues.
Upon starting car blue/gray smoke comes out of exhaust. Smoke billows for 30-40 seconds. Recurring issue specifically when car is parked on incline in driveway. Been told by dealer there is no recall but it is a common problem.
Event occurred december 22, 2014. After multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected." (only mopar def had been used). Within 10 miles the vic warning stated "vehicle will not restart in 200 miles." return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter. I also had them check the def pump and nozzle which was clogged with crystallized def. After two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor I was forced to trade the vehicle at a loss. (chrysler would not offer any help on the trade). Update 9/15/15*cw on june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the PCM software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15*jb updated 12/23/15.
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