My 2014 jeep grand cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. No injures but damage to both vehicles. Recent software upgrade to fix issue is horrible. Providing claim documentation on both vehicles involved.
2014 Jeep Grand Cherokee transmission complaints
Page 10 of 17: complaints 251 to 280 of 477, newest first, as owners wrote them.
Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. Will downshift to lower gear without warning and will not shift up when you try accelerate to get back into traffic, stays in a lower gear much to long then finally will up shift, sometimes I have pull off road. This is a very dangerous problem.
Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v‑240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
Tl* the contact leased a 2014 jeep grand cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of the federal safety agency campaign number: 16v529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. Vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep grand cherokee. After parking in the driveway and exiting the vehicle, it rolled in reverse. The driver side door was impacted and pushed towards the driver side fender when the failure occurred. The contact was able to quickly enter the vehicle to place the gear in park and apply the parking brake. The vehicle was not inspected and diagnosed to determine the cause of the failure. A repair center estimate was received from a repair shop concerning the damages. The vehicle was later included in the federal safety agency campaign number: 16v240000 (power train). The manufacturer was not notified. The approximate failure mileage was 29,000. Parts distribution disconnect.
I drive the 2014 gr cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park. I had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors. About a week ago, after parallel parking on a busy city street, I put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter). I all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me. I have a huge bike rack on the back of my jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way. Thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, I would have crushed them between the two cars. My car has now been at the dealership for 6 days (second time for same issue) and I'm dealing with customer service departments within chrysler/jeep to rectify this issue somehow. I want either a new gear shifter that is not electronic, or to get out of this vehicle. This gear shifter is an enormous safety hazard. I feel like I'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer. For the record, I have been driving approximately 30 years and typically average 20-30k miles/year. I am consulting a lawyer at this point.
Tl* the contact owns a 2014 jeep grand cherokee. Upon placing the vehicle in park, the display panel showed the gear in park when the contact exited the vehicle. The vehicle independently surged forward into drive and crashed into the contact's garage door. The contact heard an abnormal noise and entered the vehicle to ensure that the gear was placed in park. The VIN was included in the federal safety agency campaign number: 16v240000 (power train). The manufacturer was not notified. The failure mileage was not available. Parts distribution disconnect.
My jeep was serviced twice for the recent shifter problem that chrysler identifies as driver inattention or confusion. The software patch that is intended to "auto park" the vehicle, has failed on two occasions. The engine is started, I apply the brake and place the shifter into reverse or a forward gear. I the desired gear is illuminated and I ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. Jeeps attempt to fix a problem has now LED to another problem. This vehicle is unreliable and a death machine. I have no confidence in it's operation and I can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was in neutral at a car wash, the contact released the brake pedal and opened the door. Independently, the gear shifter shifted from neutral to park. The vehicle was previously repaired per the federal safety agency campaign number: 16v240000 (power train). The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.
The shifter problems have been well documented but I read about the proposed solution and from my experience that will only fix part of the problem. Unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss I had was leaving a parking lot that had an incline to a very bust street. I thought I was idling to the ease of the street but I was actually in neutral. When I let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when I hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.
Tl* the contact owns a 2014 jeep grand cherokee. While parking the vehicle, it rolled on its own and struck and dragged the contact's spouse. The vehicle rolled to a drainage area where it was stopped. A police report was not filed. The contact's spouse sustained a fractured left shoulder, which required medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The vehicle was included in the federal safety agency campaign number: 16v240000 (power train). The failure mileage was approximately 10,000.
My vehicle was recalled for code s27 (gear shifter failing to lock into park) and my dealer can not get me in for over 3 weeks because they said they have to stagger the appointments. This is unacceptable as this is a real safety concern.
Tl* the contact owns a 2014 jeep grand cherokee. While parked, the vehicle began to reverse while the gear shift was in park. The contact stated that the vehicle sustained a few dents due to the failure. The vehicle was taken to a dealer where it was diagnosed that the system required an update. The vehicle was repaired per the federal safety agency campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 10,800. Updated 09/08/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. The contact had not experienced a failure prior to being repaired per the federal safety agency campaign number: 16v240000 (power train). The contact indicated that the remedy did not provide a repair solution. The gear selector randomly changed gears more than once without warning. The first time the failure occurred while reversing the vehicle and the gear randomly shifted into park and was unable to shift momentarily. The dealer was notified and was to send a tow truck, but it did not arrive in a reasonable time frame. The contact was able to maneuver the gear shift from park to drive and took the vehicle to the dealer. The dealer was unable to replicate and diagnose the failure. The failure recurred. The contact was in the process of making a left turn while in drive when the gear selector changed into park. The vehicle was unable to be driven and was towed to a dealer. The contact was waiting on a response from the manufacturer to see if they could send a technician to diagnose the vehicle. The vehicle was not repaired. The failure mileage was not available.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. While the vehicle was placed in park with the emergency brake applied, it began to roll in reverse without warning. In order to stop the vehicle, the brakes had to be applied excessively. The manufacturer was not made aware of the failure. The failure recurred. The VIN was invalid. The approximate failure mileage was 42,000. Parts distribution disconnect.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the gear shifter failed to go into park. The failure recurred numerous times. The vehicle was taken to the dealer where a software update of the gear shifter was performed. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000. Updated 10/21/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle independently rolled down a hill. The vehicle did not crash, but stalled once it was on a flat surface. The vehicle was previously serviced per the federal safety agency campaign number: 16v240000 (power train). The vehicle was taken back to the dealer, but was not diagnosed or repaired. The failure mileage was unavailable. ...updated 09/14/16 *bf updated 09/20/16.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 16v240000 (power train), 15v461000 (equipment), and 14v636000 (electronic stability control). The dealer indicated that the parts were not available and may not become available until the 4th quarter of 2016. The contact also experienced a failure in which the gear selector was placed in park and the vehicle rolled backwards without warning. The contact was able to enter the vehicle to ensure the vehicle was placed in park, but was unable to determine if the failure would randomly occur. The manufacturer was not notified. The approximate failure mileage was not available. Parts distribution disconnect.
Tl* the contact owns a 2014 jeep grand cherokee. While stationary, the vehicle reversed on its own and struck another vehicle across the street. The air bags did not deploy. A police report was filed. There were no injuries sustained. The manufacturer was made aware of the issue. The failure mileage was 36,697.
Tl* the contact owns a 2014 jeep grand cherokee. The dealer stated that the recall repair for the federal safety agency campaign number: 16v240000 (power train) would only be a temporary remedy. The contact would still need to start the vehicle differently than before the computer was altered. The dealer stated that they would notify the contact when a permanent remedy was available. The contact stated that she did not want a temporary remedy for her vehicle. The failure mileage was 11,000. Updated 10/07/16*lj
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while parked, the vehicle jerked forward independently. As a result, the vehicle crashed into an embankment. The vehicle was towed to an impound lot. A police report was filed. No injuries where sustained. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The failure mileage was approximately 33,800.
The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car
Tl* the contact owns a 2014 jeep grand cherokee. After the vehicle was being repaired per the federal safety agency campaign number: 16v240000 (power train), the gear shifter failed to shift from the park position when attempting to reverse. The failure recurred numerous times and in various positions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 28,000.
I have been complaining since the day of purchase about the gear selector. It does not engage in park correctly. It jumps out of park when you leave the vehicle. The paddles on the steering wheel are a total menace. I left the car when it was running and it started to move out of park. No warning system will solve this problem since it jumps out of park.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 jeep grand cherokee. While attempting to shift into park, the vehicle would not engage and scratched the front driver side of the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 29,000.
This has to do with the electronic shifter that has been in the news lately. I have read that, finally, chrysler is addressing this problem. The solution they have come up with, to put the car in park if the driver's door is opened, does not suffice to fix this issue. Here is why: I have had the situation, where I pull my car into my garage which is on a slight incline. My kids jump out of the car, and walk around the back to get into the house. As is often the case, I have a few things to gather up, so I am not as quick to exit the car as they are. Kids are behind the car and I take my foot off the brake and the car starts rolling backward while the kids are behind it. It is only by extreme luck that I did not kill both my children. I would like to add, that even though I am painfully aware of the situation with the shifter, and I am extremely diligent, you can become distracted and forget. For the record, I have sent messages to chrysler (specifically, when they sent their customer satisfaction survey after I first received the car) that mentions this as a problem. I have brought it to the dealer's attention. No response. This is a big problem. The second I read about that young man getting killed in la I said to my son that I would guarantee he was driving a jeep. I have been saying someone was going to get killed for nearly two years, and now someone has. And, I would be willing to bet there are others who just didn't realize why or what happened to them. Please require them to make a better fix and to call each and every jeep owner and verbally describe this issue. There are people who don't read their mail, who do not speak english etc. Their fix is not going to alleviate this problem. Thank you.
Tl* the contact owns a 2014 jeep grand cherokee. After the gear shifter was placed into the park position with the emergency brake engaged, the vehicle independently rolled back without warning. As a result, the vehicle struck a bystander. The bystander sustained arm injuries that required medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The contact received a recall notice for the federal safety agency campaign number: 16v240000 (power train); however, the parts were not available. The manufacturer was notified of the failure. The approximate failure mileage was 15,000. Parts distribution disconnect.
Recall s27/the federal safety agency 16v‑240 our jeep grand cherokee was damaged in a rollaway accident on may 20, 2016 for the specific issue related to this recall. My wife thought the car was in park and got out of the vehicle. The vehicle then proceeded to roll down the street and into the woods. The insurance estimate for damage was $7,000. Lucky no one was injured or killed. I contacted fca and they sent out a special investigator to look at the car. I just received a letter from fca saying that nothing was wrong with the car. I have tried to reach out to the person who sent the letter and can not get a return call.
When driving and needing to accelerate quickly, transmission seizes and has a significantly delayed response. Happens when trying to make left turn through traffic, merging into traffic circles and highways as well as sometimes when accelerating on a highway. Very dangerous. First time it happened I was attempting to make a left turn at a break in passing traffic. Had my twin 2 year olds in the car and the car seized after I had moved slightly into on coming traffic. I just kept pressing down harder and finally the transmission engaged and responded but was very very close to getting hit. It then happened trying to merge onto a traffic circle. This time I wasn't as aggressive because I was afraid it would lock up and it happened again. It happens every time I drive so I can't clearly list all the incidents. I just now have to drive knowing I can't make quick or abrupt accelerations. Have been to dealership many times with this complaint and they just say they will update software. Issue still there. Anxious for lease to be over.
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