I was involved in a serious accident on 9/20/2017 while driving my 2014 jeep grand cherokee. I was driving slowly out of a fast food parking lot and approached the exit intending to turn right onto the road. I saw there was oncoming traffic, and applied my brakes to stop and wait for the traffic to pass. I'm positive that I had my foot on the brake, but instead of stopping, my car surged forward into the road and into the path of a semi truck. The brakes weren't working. I started to reach for the emergency brake, but I had already hit the semi- truck by then. The first impact happened on the front driver's side of my car, then the car spun around and the second impact hit the rear driver's side of my car, the car continued to spin around and stopped when it hit a utility pole next to the entrance/exit of the fast food restaurant. Fortunately no one was injured or killed. I am 100% certain that some kind of malfunction happened with my car. I know I had my foot on the brake. I've had several recalls on this jeep for repairs and software updates, and I believe at least a couple of them were related to the transmission. After the accident, I searched the federal safety agency website, and I found several other reports of the 2014 jeep grand cherokee surging forward when the brakes are applied. There are also many other complaints of this model grand cherokee having many problems with the transmission, power train, and brake systems. I have already submitted a complaint to jeep about the accident.
2014 Jeep Grand Cherokee transmission complaints
Page 9 of 17: complaints 221 to 250 of 477, newest first, as owners wrote them.
Everyone is complaining the shifters are defective. They are not, the computer has the ultimate control of the dodge jeep and chrysler shifters be it a knob or a one in the jeep. If the car is rolling in anyway the computer will not put the car in park. The driver can make the proper motion but the computer will decide to put the car in neutral because of the movement. There is minimal indication of the computer overriding the drivers motion. The driver then goes to turn off the car with a push button, once again the computer decides the car is in neutral so the will not turn the car off essentially making the push button inoperable. The reason for the accidents is because people make the movement with the car rolling and then the computer overrides the driver and then over rides the second time with turning the car off. People get out of the car expecting the car to be off and after partially stepping out or partially stepping out discover the car is still running and if there is any kind of an incline...literally running away and they chase the car. I had this happen to me but my son realized the car was running. I told the dealer they said I made a mistake I said no I didn't and then was on a mission. On the recall notice the last line state that the car will not go into park if the car is going above a certain speed that is the same a slight roll. I have told the dealer about I have make a call to chrysler but no one could listen. Think about it the fix was for the computer to put the car in park if the door opens without driver input. The computer can slam on the brakes if a leaf blow infront of one of the front sensors and I almost got rear ended on that one. These vehicles and the computer programming have taken vital functions away from the driver but they didn't explain that to me when I bought the car! That is why dodge trucks do the samething
Transmission has very delayed shifting. Sometimes if feels as if the transmission goes into neutral by itself.I was making a left hand turn through a very busy intersection and had no power as if I was in neutral. Almost caused a serious accident
While driving my vehicle will jerk violently while going from 2nd to 3rd, and 3rd to 4th gear. It also does it when you brake. Took to dealership 7/25/17 and was told that a valve needed to be replaced. Part is on back order. Today, 7/30/17, while driving my vehicle at no more than 30mph on a city street, it got stuck in 3rd gear and check engine light turned on. Would not let me do a manual engage or switch to sport mode. Had to pull over and restart the car to go back to normal.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the contact activated the air conditioner while the vehicle was still in park, it suddenly began to reverse. The vehicle reversed onto the neighbor's yard where it came to a stop. There were no injuries. The rear driver side of the vehicle was damaged. The vehicle was inoperable. The contact called the north point chrysler dealer who stated that the remedy was not available. The manufacturer was made aware of the failure and opened case number: 31950316. The manufacturer also stated that the remedy would not be available for another month and a loaner vehicle could not be provided. The approximate failure mileage was 31,500. Parts distribution disconnect. Updated 08/29/17*lj
There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. This car is a lemon!
There was a recall number s27 or 16v‑240 however, there is still no solution to fix it and there have been a few times I have put the car in park and when I took my foot off the brake to open the door the car started rolling back
On a city street, stopped car, put it in park and got out engine running.I walked behind car to a house to get something off of the porch. When I turned around the car was no longer where I parked it. It was in the yard of the house next door and had crashed into the neighbors short wall and patio set. The car was resting on a cinder block. I was able to put it in reverse and drive it out of the yard. It did damage to the wall and the patio set. The street where I parked was level, it was not rolling when I got out of the car. I didn't see it until it was stopped. This is probably the forth time my car has not stayed in park. On time I was in the process of getting out and it started rolling back, I hopped back in and stopped it. The other times I caught it before I got out.
The transmission had a hard shift. The valve body was replaced and it shifted worse. Now the entire transmission is being replaced as I am typing this but I feel the car will continue to have issues. His is he model that had the defective gear shifter and recall.
The oil filter housing part number 68105583af cracks on 2014 models causing oil leaks. There is a potential for fire while driving. This is a known issue and there is a back order of several thousand for this part.
On three occasions in the spring of 2016 the vehicle rolled backwards on a slight incline with the engine off, in park with the parking brake engaged. On one of those occurrences I was exiting the vehicle and halfway out when it began to roll. I was almost caught between the vehicle with an open drivers door and a retaining wall in my driveway. I managed to jump back in and stop the vehicle. In march of 2017 the vehicle rolled forward while facing in the opposite direction on the same incline with the engine running, the vehicle in park and the parking brake engaged. After it happened the first time I was able to recreate the problem two additional times within a span of 2 minutes.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked in the driveway, the gear became stuck in park without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 25,496.
The vehicle rolled down the driveway when it was in park and the ignition was off. It did not slide, it rolled. I immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. I excited the vehicle, and about 2 minutes later it did the same thing. Please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). I believe this is a different issue because the ignition was off when the rollaways occurred.
2014 jeep grand cherokee. Consumer writes in regards to vehicle rolled and struck residence- caused front end damages. Dealership refuses to repair recall at no cost to consumer. *smd the stated she was not aware of a recall, prior to the incident.
While driving on the highway a dash warning appeared that said transmission failure, put car in park. At that point the gas pedal stopped working and the vehicle slowed down on its own. Meanwhile almost causing an accident while trying to make it to the breakdown lane. The first time happened at 19k miles, 2nd 29k miles and the transmission was completely replace, 3rd time 42k all 3times almost causing an accident on the highway. This is an unsafe vehicle for any person to be driving. All incidents between 5/2015 and 1/2017
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked, there was puddle of fluid under the vehicle. The vehicle was taken to the dealer where it was diagnosed that the condenser leaked. The condenser, air conditioner, and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
On several occasions since I bought my jeep new a little over 3 years ago, I thought my jeep was in park and went to get out and it was actually in reverse. Thankfully, I have always had only 1 foot out and now check to make sure it is in park even though I push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.
On november 25th 2016 I was pulling out of my driveway and remembered I forgot something so pulled back onto my driveway (flat surface), put it into park and pretty sure I hit the button to turn off. I exited my vehicle, both feet on the ground and was just 4 inches from shutting the door when it took off driving straight into my closed garage door. I was able to chase the vehicle down and get it stopped (fortunately the riding mower kept it from going on thru). I had this vehicle in park. There is absolutely no way you can get out of the vehicle if it is not. It will immediately take off when your foot is off the brake. It even has a slight forward roll when you have it in park and take your foot off the brake that gets my attention. I notified jeep and they inspected. Was told by the inspector a fault was found, but only "jeep engineers know what the code means". I had to drive my vehicle 3 hours to where I purchased it to meet with the inspector as well. At that time they did the repair for the gear shift that was available (I only received the card that there was a fix in the works). I was told by the inspector that the fix would make the vehicle stop when the door was opened when not in park. We tested this once I picked my vehicle up at a home depot parking lot and guess what, it did not stop. We went forward and opened door and we went in reverse with door opened and neither worked. Tried again after a 3 hour drive home on the drive way, both times it did not work. The following morning I tested backing out of my driveway, that time it bolted into park. Tested again at another drive way, it did not work the first two tries and then did on the last try. This is all beside the point of my incident. . I have $9,000 dollars damage to my vehicle and $1000 to my garage that they won't fix or replace. They know they have a defective gear shift.
I backed my 2014 jeep grand cherokee out of the garage to a position about 3' in outside of the garage door. I put it in park, turned off the engine and got out of the car, closed the door and went back into the garage to get an extension ladder. I carried the ladder around behind the jeep and put it on my roof rack on the passenger side. I walked back behind the jeep and into the garage again to get a step stool and some bungee cords to attach the ladder and went around the jeep again. I finished securing the ladder to the rack and opened the passenger side rear door to put the step stool in the foot well in the back seat. Just at that moment the car started spontaneously rolling backward down the slight incline. I grabbed onto the door frame and braced to try to stop it, but the car was too heavy and it just kept going. So I slammed the rear door, opened the front passenger door and dove into the car. I managed to get my left foot onto the brake pedal and it brought the car to a stop. When I took stock of what had just happened, I found myself with my left foot on the brake, and my right foot on the dashboard in front of the passenger seat. I got the emergency brake set. Fortunately, the car didn't hit anything or anybody as it rolled backward. This vehicle already had the recall installed to fix the shift lever problem. I now believe the problem is not with the shift lever. I had only shifted from park to reverse to park and the software had 3 opportunities to set it to park: 1) when I pushed the shifter into park, 2) when I turned off the car, and 3) when I got out of the car. This seems like a problem with the transmission - where the transmission got set into neutral and the software did not know where it was set.
When I attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate. The engine still revs when I push the accelerator, but the car acts as if it is in neutral and the car will not accelerate. This problem has occurred several times in my vehicle, and each time I have been traveling at speeds of greater than 40 MPH and it has occurred when I have attempted to accelerate quicker than normal, such as when I am merging on to the highway. I believe it is a problem with either the transmission or the computer that operates the transmission.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 16v240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was stationary in the park position, the vehicle rolled back without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 26,000.
As previously reported, this vehicle makes a loud popping sound and lurches at cold start up. The sound is audible inside the vehicle and outside from about ten feet. Dealer had it in service for three weeks before being informed by corporate that the problem could not be fixed. They said it was "normal" and it functions as designed. The problem continues and has rendered the vehicle unsalable.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per the federal safety agency campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
No contact from dealer to repair defect from s27 recall.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train) and was unable to determine when the vehicle would be repaired for months. The dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. In addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. The "service four wheel drive" warning indicator flashed as the failure progressed. The contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. The shifter and start button went into a lock mode and the vehicle was unable to be driven. The manufacturer provided no repair solution. The approximate failure mileage was 24. Parts distribution disconnect.
Tl* the contact owns a 2014 jeep grand cherokee. While pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. The vehicle was included in the federal safety agency campaign number: 16v24000 (power train). The manufacturer was not aware of the failure. The approximate failure mileage was 62,350.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently. The failure occurred multiple times. The contact stated that the VIN was included in the federal safety agency campaign number: 16v240000 (power train) and was repaired however, the failure recurred. The manufacturer was not notified about the failure. The approximate mileage was 36,000. The VIN was not available.
Tl* the contact owns a 2014 jeep grand cherokee. When the vehicle was placed in reverse or drive, it would automatically shift into park. The issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. The failure mileage was 28,000.
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