When shifting into drive or reverse or park it is difficult to know you are in the right gear. On multiple occasions I shift from drive into park and the car did not go into park. When I stepped out the car was rolling down hill and almost ran over my foot. This electronic gear shifter is terrible it is difficult to go into and out of gears safely. This is just a poor design and unsafe.
2014 Jeep Grand Cherokee transmission complaints
Page 15 of 17: complaints 401 to 430 of 477, newest first, as owners wrote them.
On 3 separate occasions in the last two weeks my 2014 jeep grand cherokee has rolled unexpectedly once the transmission has been put into park and the engine turned off. The first time it happened, I drove into a sloped driveway. I put the car into park, turned off the car, and sat in the driver's seat to compose an e-mail. My foot continued to be on the brake. A minute or so later, when I completed my task, I opened the door and began to get out, having not put on the emergency brake. As it was a gentle slope, I did not notice the car beginning to roll immediately, but once outside the car I realized it was rolling backwards. I turned and got back into the car and applied the emergency brake, almost falling in the process. At the time I thought that I might have put the car into neutral rather than park, as the gear shift is electronic, and is slightly different in feel from older transmissions. Believing that it was my error, I did nothing about this. Then, over this past weekend it happened again, and I wrote to jeep via their owner portal, to ensure that it was reported. On december 3rd, I scheduled a service for friday december 5th. Yesterday, december 4th, I took the car to a car wash. The attendant was doing detail work, and after taking it through the wash, he parked it. I walked toward the car, and he got out of the car once he had put it into park and turned it off. He exited just as I got to the front driver's side corner. The car began to roll again, and was on a slope. Had the attendant not jumped back into the car and applied the brake, both of us would have been pinned in place, me between the door and a large cement planter, and he between the door and the interior. I quickly videotaped the attendant briefly recounting the story, and obtained his contact information, as well. The jeep is now at the dealership.
On november 17th, after about 30 seconds driving forward, the car shifted from 2nd gear back to first gear. The car practically skidded to shift back to first. I was thrown forward in the car. Luckily, I wear my seatbelt. It would not shift out of first after that. The engine light came on. I had it towed to the dealership where I bought it. They said something is wrong with the transmission. They said they could not fix the transmission, but would replace the entire transmission. They said with a car this new, they do not have the knowledge to fixing the transmissions. They replaced the transmission and drove it 200 miles. They said it is fixed. I picked it up on a monday, november 24 and drove it home. The next day, I had the problem again. When turning on 4 lane road (2 in one direction and two in another), the vehicle started to go across the intersection. It appeared to try to shift to 2nd, but the car stopped moving (like it was in neutral). I had to start blowing the horn as oncoming cars were coming at a high rate of speed. I could have been killed. I immediately called the dealership. They picked the car up and drove it back to the dealership. They ran numerous tests on the car and could not duplicate the problem. They called and told me the car was ready. I have severe reservation about getting back in a vehicle that I could have been killed in and drive it away when I know, the dealership knows and chrysler knows, they couldn?t duplicate the problem and they didn?t fix anything. So, basically, I will be driving a ticking time bomb that could blow up at any time. My wife, kids and grandkids could be in jeopardy and other drivers on the road. I paid over 50k for this vehicle, only to find myself stressed out over this fact. I cannot get back into this vehicle knowing nothing was fixed and I was almost killed.
I have been to the dealership three times to have my transmission evaluated due to the vehicle lurching forward as I slow down to a stop as well as rough shifting while while accelerating/decelerating. The dealership says a part needs to be replaced but was unable to give me an estimate of when the part will be in and will not return my calls for updates.
While driving the vehicle stopped working and would not accelerate. I took it to the dealership and they said that there was a problem with the filter that was attached to the transmission and they reset the transmission. Two days later it stop working while in the middle of an intersection and when it was down shifting it became jerky and would lunge forward. It also started making a noise when put into reverse and the dash said that the vehicle needed to be put into gear while I was driving. It is back at the garage again to be fixed. This is a serious safety issue! When I was at the service center the manager showed me a recall from chrysler that was dated 11/2013 and was about this issue. He also told me that chrysler stopped using this transmission at the end of 11/2013 because of these problems. There is no way to fix these problems, but chrysler does not want recall any of these vehicles. What is a consumer suppose to do?
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (I describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.
Tl* the contact owns a 2015 (na) jeep grand cherokee. While driving 40 MPH and attempting to engage the brakes, the vehicle accelerated without warning. The failure occurred on numerous occasions. The vehicle was taken to a dealer. The technician diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while driving at unknown speed, the vehicle decelerated when the accelerator pedal was depressed. The failure recurred multiple times. The dealer was unable to locate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
As you accelerate the diesel grand cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". This issue happens every time when in 7th and 8th gear. I've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes. Jeep has been unable to find a solution to this and the vehicle is not even a year old yet.
While driving at 45 MPH in traffic the jeep stopped shifting and remained stuck in 6th gear. The vehicle completely stopped downshifting rendering acceleration impossible. The dealer said the transmission valve failed and had to be replaced.
My 2014 jeep grand cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites". At least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, I had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.
When coming to a slow brake, the brakes stutter and push the car forward. Additionally, the vehicle sometimes when driving at higher speeds (specifically on the freeway at about 60-70mph) engine revs high without kicking over. Furthermore, when slowing it has a hard time kicking down to the next gear. Transmission light has come on several times as well. When taking the vehicle in for service, they are unable to recognize any problems at all and can not fix.
When I go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident.
2014 jeep grand cherokee. Consumer states that without warning the gear shift jumps out of drive or reverse into neutral and the motor shuts off. *tgw the consumer stated each time the vehicle was towed to the dealer, they stated the vehicle needed a program update.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated after coming to a stop, the vehicle jerked forward without warning. The vehicle was diagnosed and repaired. The manufacturer was notified of the failure. The failure mileage was 6,000. Updated12/22/14*lj updated 05/29/2015 *js updated 9/25/2015
Vehicle suddenly and without warning got stuck in 4th gear and wouldn't shift into a higher or lower gear making it unable to accelerate and safely exit the highway. I was eventually able to get the car pulled over to safety and had it towed to a local dealership. The dealer diagnosis was that a cooling line popped out of the transmission which caused all the fluid to drain out.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 12 MPH, the vehicle began to shake when shifted into second gear. The failure occurred multiple times. The dealer was unable to locate the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 4,000...updated 11/06/14
While entering a busy interstate and accelerating from a stop to 65 MPH on the onramp, the jeep grand cherokee drive train began shuddering violently and would not stop. It felt like the vehicle was running over severe bumps in the road yet the surface was free of defects. I was disoriented by the shaking sensation which would stop if I decelerate but returned immediately when accelerating to merge. I was forced off the road by faster traffic and my inability to speed up. I had to stop on the roadside and attempt to merge again when traffic cleared. My re-attempt to accelerate caused shuddering again at 45 MPH. I pulled over again and shut the vehicle off. I restarted and, on my third attempt, accelerated very aggressively with the vehicle shuddering at 45 MPH up to 65 MPH. When I quite accelerating th e shudder quit. This violent drive train shudder has occurred often since then. I have learned that this occurs most often in the first 10 miles of operation and I can minimize the shudder when it occurs by accelerating at full throttle which is unsafe. My online research indicates others are complaining of this same issue in various auto forums. I have had my jeep dealer apply service updates and test drive the vehicle but jeep has yet to fix this issue. In my opinion, this is ridiculous in a new car and is a drive ability and safety concern.
Transmission will shudder while accelerating making the vehicle dangerous and difficult to control. Vehicle has been to the dealer multiple times and they have yet to fix it. Research has LED me to believe that this is impacting many other jeep's on the road today. I do not believe they are safe to be on the road until the problem is remedied.
Transmission locks up after starting, unable to shift into any gear, and malfunction indicator light "mil" is illuminated. In order to get the vehicle to move it must be shut off and on, sometimes more than one time. After 4 incidents, jeep gc was brought to local service dept. Where several flash updates were performed to vehicles computer and valve body pump box was ordered. Jeep was returned for service 3 weeks later where transmission pump box was replaced and transmission re-trained. Since then the issue has continued to occur on 3 separate occasions. Additionally, now the diesel exhaust regeneration comes on every 30-40 miles where the car must continue to be run until regen has completed, no changes had been made to driving habits and prior to transmission work regen had never needed to come on. It is unknown if the jeep gc can move when the mil and locked shifter occur as the issue has occurred only in flat areas (mostly home garage), however this could be a deadly issue if parked on hill and if vehicle transmission is not locking gears and can move forward or back. It does not appear that this is the case but can not be ruled out. Vehicle is going back in for service and transmission replacement. Based on research online it would appear transmission issues with the 2014 jeep gc are widespread and even after repairs are performed the vehicle never drives properly or as it did previously and usually hesitates, shifts hard or jerks forward which is also very dangerous as it seems to be sporadic and unpredictable for drivers.
2014 jeep grand cherokee. Consumer writes in regards to transmission issues. *smd the consumer stated twice, he encountered a serious problem. When he attempted to make a turn, the vehicle almost stalled. He tried pumping the accelerator, but the vehicle would only move at a crawl. The second incident occurred on july 31, 2014, the consumer was attempting to make a turn, when the vehicle almost stalled. The consumer was informed there were some wires that rubbed against something that caused the engine to stall.
I have had this SUV for almost one year. On multiply instances I have thought to have put this truck in park, but it has either gone into neutral or reverse. It comes with an electronic shifter. Because it is electronic it has the same position in any and all of the four desired gears. Further complicating the process of making sure the truck is in the desired gear is that the only way to tell what gear you are in is by an illuminated shifter with letters p r n d/s ... When it very sunny or you have the sunroof shade open it is even more difficult. Having the sunroof open on a sunny day(different than just the shade open) it is almost impossible!! I believe something tragic will occur eventually if this not corrected. It wont with me because I am very aware of the situation. But someone somewhere will not be as aware of it as I am! I have the same truck in 2009 and it does not operate in that method. I do not know how many other vehicles operate manner but I will not be buying another one and thought others deserved this information.
At random times, transmission sticks between drive and sport...and won't shift and car slows down. Have to pull out of traffic and stop to get transmission back in gear. Vehicle brought in for service july 2014 to dealership, within a month....same problem. This vehicle is unsafe and dangerous to drive. Prior to this...I had the check engine light come on 4 times.
While driving up a grade at 50 MPH, vehicle began to shake/shudder/vibrate. I had to tramp the accelerator to engage the transmission to work through the situation. This has happened at least a dozen times. Dealer has not been able to replicate the condition. The catalytic converter is being replaced on 7/16. I do not know if this is the cause of the problem.
After purchasing the vehicle I started the first leg of a 2000 mile road trip comprising of highway and winding rural roads. During a winding mountainous section of the journey I started to smell something I thought to be possibly a fbrush fire or something burning in the locale I was driving through. Later during another section of stop and go driving I started to smell it again, and noticed some brake fade as well. For the remainder of this leg of the trip I used the paddle shifters to reduce my brake use. Upon a fuel stop before ending the day's travel, I noticed a thick layer of grease coating the inside of the front left wheel. I did a internet search to see if this was a known issue to find several other owners have had the same issue. I have scheduled an appointment at a jeep dealer for service. Hopefully jeep can remedy this seemingly common problem.
Both cv axle boots leaked all the grease out. Had the axles replaced with new parts from the mfg, and both boots leaked again after only 475 miles or less. Appears that the bands on the boots are not tight enough, or the boots may be too short. They seem to pull apart if wheels are steered close to maximum radius. The issue is that the grease is slung all over the wheels and onto the front disc brake assemblies. This can cause loss of brakes or severe braking issues that can lead to a serious accident. I called jeep customer service and they are aware of the issue but told me no recall is current. They called my dealer in wilmington nc, and I have another appointment to replace. These will be the third set of cv axles. The jeep forums online are full of this issue. Seems to be a problem with vehicles built around march/april 2014. This should be a recall with a recognized approved fix. There are probably several vehicles that are affected by this and the owners are completely unaware of the problem as it requires you to look for it. Dangerous.
During a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo. Returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park. On safecar.gov, I noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park. The towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park. On the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis. We also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control. Both of these which frightened us. Another strange thing we noted was when the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
Vehicle lost all forwarded speed (engine was still running), transmission was not allowing the vehicle to continue to move forwarded. My jeep was almost hit several times by different eighteen wheelers, cars, and pickups while trying to get the jeep off the highway to a more safe spot. My family and I where put in great danger because of this incident. The second occurrence was when I left the jeep in park and walked in front of it, at which time the jeep began to move forwarded hitting me, if it were not for my wife sitting in the passenger seat and pushing the shifter up, I would have been ran over. The shifter is not supposed to move without applying the brake (a major problem exists somewhere). The third occurrence was when we entered the highway with the posted speed limit of 70 MPH, the jeep would not accelerate faster than 38 MPH. Again my family was in immediate danger because of the hilly terrain and the traffic running up on us at 70 MPH. We found ourselves having to park on the side of the road placing ourselves in another dangerous environment. The transmission finally engage properly and we were able to get the jeep to the repair shop. The jeep had already been in the shop twice for the front drive axle. The second time it was in the shop, they were suppose to check out the transmission to correct what had happened the first time the jeep stopped running down the highway. My family was lucky that we did not have a major accident because of these problems. I feel that an investigation needs to be initiated quickly before someone or some family die in a fatal crash because of these problems.
The vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc , . On multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. It was then very difficult to select the park position to stop the vehicle . The sudden movement in reverse almost caused the vehicle to hit another car. Problem has occurred on at least five occasions.
Front cv axle boot is exploded. The retaining clip has fallen off, grease is everywhere. The vehicle did not even make the trip back from the dealership when new, car has less than 150 miles.
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