I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.
2015 Jeep Grand Cherokee airbags complaints
Page 4 of 5: complaints 71 to 100 of 105, newest first, as owners wrote them.
While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.
Passenger side headrest safety feature deployed at low speed. I was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 jeep grand cherokee
While driving the headrest hit me in the back of the head. I was driving in town therefore was quickly able to stop my vehicle to see what had happened. The headrest was deployed. I drove it home to show my husband & he said there was an air bag that had deployed. Had I been driving any faster I could have very well wrecked my car, as I thought at 1st someone was in my back seat. I have been unable to find a recall on the headrest but have seen recalls on earlier years. Please advice me what to do about this. The jeep dealership surely will replace the headrest? Thank you
Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage. The plastic on the inside of the headrest is broken and the headrest can not be reset.
Passenger seat head rest airbag deployed while vehicle was stopped at a light
Passenger seat head rest air bag deployed while sitting in garage
The airbag light came on for no reason. It is a safety issue because airbags may not deploy in crash
The passenger side active headrest restraint on my 2015 jeep grand cherokee deployed while parked in my garage unoccupied. I took the vehicle to a local chrysler dealer - they checked the computer and headrest and determined that the vehicle was not in an accident and a failed locking mechanism is what caused it to deploy. The dealer agreed to contact chrysler on my behalf for a resolution. I was told by the dealer that chrysler agreed to pay for half the cost of the repair - approximately $350. I agreed to pay the $350 only if they replaced both headrests which they declined. I am currently driving my vehicle with a defective headrest - hoping the second headrest does not fail also.
Tl* the contact owns a 2015 jeep grand cherokee. While the contact's wife was driving 65 MPH, the frontal driver's side head rest air bag deployed without warning. The driver sustained headaches, but was not injured. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 85,000. *tr
Tl* the contact owns a 2015 jeep grand cherokee. While driving 65 MPH, the front driver's side head rest air bag deployed. There were no warning indicators illuminated. There were no injuries. The contact was able to continue driving to his destination. The vehicle was taken to napleton clermont chrysler jeep dodge ram (located at 15859 fl-50, clermont, fl 34711, (888) 359-4237), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 65,000.
Passenger seat head rest deployed for no reason. The vehicle was stationary over night in our garage. In the morning we discovered the deployed head rest
I was driving home from work today 9/29/19 on a two lane road and was traveling around 40mph coming up to a red light when all of the sudden the active headrest on the drivers side deployed striking me in the back of the head with enough force it felt like a punch, this caused me to swerve and nearly rear end the car stopping in front of me. I have done some quick research on this issue and notice this is not a current recall nor an isolated incident. In my case this could have been life threatening had I not been able to keep control of the vehicle.
The vehicle was stationary and unoccupied in the driveway when the driver seat's active head restraint popped open. It cannot be reset due to the damaged plastic. This is not supposed to activate until triggered by an accident and is an obvious design flaw.
While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
Drivers side headrest airbag deployed on its own while driver not in vehicle and no impact to vehicle.
Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, I was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.
While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, I didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. The instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. The vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction I noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest. I feel maybe this is the defective part of plastic that broke and made the headrest deploy.
The vehicle was parked, and suddenly the driver's front seat head restraint deployed for no reason with incredible force. The vehicle was parked with no insult to vehicle or reason for this to occur. I reported to local dealer and the headrest restraint cannot be reset. It requires a total replacement of the headrest that isn't covered under standard or extended warranty. The cost of the part to replace is $846.30 plus labor. This is a safety issue and seems to be a defect as the restraint deployed for no reason. The dealer offered no assistance with this issue.
Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! It was so loud it scared me I wasn't sure what had happenef then my mom said it felt like something hit her in the head! I thought someone shot at my car!!! I pulled over and noticed the headrest was completely dislodged.I am very concerned if it happens to me ibeould lose control of my car !! This was very scary and I hope my mom is okay!!!
Takata recall -passanger headrest restraint deployed while car was in park not moving without any sort of impact. Headrest hit passengers head and distorted passengers head-cause distortion and minor neck pain.
Tl* the contact owns a 2015 jeep grand cherokee. While driving 45 MPH, the brake pedal was depressed, but failed to stop the vehicle. As a result, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured; however, the driver of the other vehicle sustained unknown injuries that required medical attention. A police report was not filed. The vehicle was not towed. The contact called an unknown dealer, but the vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.
The air bag come on(service air bag)
While driving about 15/20mph passenger side ahr(active headrest) deployed without any collision or sudden breaking. Caused my wife's head to hit the dashboard followed by an extremely loud 'pop' noise that almost caused me to crash because worried about the 'bang' and my wife. I am not the first with his issue and jeep/chrysler says that they cannot fix! My vehicle is a 2015 grand cherokee that I purchased in april with 22k miles and this happen last week with my vehicle having roughly 27k miles. Please help!
The passenger seat head restraint system activated for no known reason while driving 70 MPH on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep
Headrest airbag randomly deployed while being parked and stationary.
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. Front passenger side of vehicle impact with front of other vehicle. Air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. Due to the seat belt not locking facial injuries were sustained.
2015 jeep grand cherokee. Consumer writes in regards to airbag issue. *ld the consumer stated he was broad sided in the driver's door and none of the air bags deployed. The consumer suffered minor injuries. The vehicle was declared totaled.
Dec 30, 2015 I was broadsided by a van in my drivers side door causing my vehicle to roll over several times before crashing head on into a sound wall. I was pinned in the vehicle upside down with my right leg pinned up under the dash. The side curtain airbag deployed at the moment of impact, how ever my drivers airbag and knee bolsters did not deploy causing me to impact the steering wheel with my sternum and smashing both knees into the dash which caused my right leg to be pinned up underneath the dash. The terrible pain I had to suffer and still to this day experience was the worst pain I have ever felt in my life. We complied with the safety recall we received regarding the airbags, but on 3 different occastions of taking the jeep into the dealership for warranty repairs they never performed the required safety recall repair. I was told that they were still waiting on the software program from chrysler. The dealership in which the jeep was purchased was: turlock chrysler dodge/jeep 1600 auto mall drive turlock, ca 95380 209/ 250-5800 purchase date: september 20, 2014 I was traveling westbound on briggsmore avenue doing 43 MPH when I entered the intersection at rose avenue I was broadsided on my drive rside door by a lady who ran the red light doing approximately 40 MPH causing me roll over a couple of times and spin out of control until I crashed head on (upside down) into a sound wall, then bounced off the wall and crashed again through the sound wall with the rear end of my vehicle finally coming to a stop, I was pinned in the vehicle, upside down and my right leg was pinned up under the dash. The drivers side curtain airbag deployed at impact, however none of the other airbags deployed causing me to fully impact my chest into the steering wheel, and smashed both of my knees into the knee bolster part of the dash, wedging my leg up underneath the dash
Airbags did not deploy during car accident. Other vehicle at left lane impacted to front driver side of my vehicle on a city street and the airbag did not deploy.
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