Received a recall for the transmission on my grand cherokee took it to the dealer for recall but work was not done called dealer and jeep chysler to complain but all I get is a run around I will not bring it back to herb chambers in danvers ma they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and I cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive
2015 Jeep Grand Cherokee electrical complaints
Page 5 of 6: complaints 101 to 130 of 139, newest first, as owners wrote them.
We have a 2015 jeep grand cherokee and recently had the software patch installed that was supposed to prevent the car from moving when the driver's door is open. This was the condition that killed the actor recently. Since the patch was installed there is an intermittent problem. When one gets in the vehicle and you attempt to open the hatchback either from the driver's seat or from the tailgate it won't open. In addition once you start the vehicle the center console screen is completely black, and the front side windows won't work (the rear seat ones do) nor will the buttons on the door work that are supposed to reposition the drivers seat for different drivers. You have to place the car in gear and move it before all these features start working. The other problem is the whole purpose of the software patch was prevent the vehicle from moving if the driver's door is open and it is in gear. They got that half right. The car won't move forward with the door open, but it goes in reverse just fine. Just exactly the situation that killed the actor. We took the car into the dealership twice to correct the problem with the patch. They reinstalled the software patch but nothing is changed and reflashed the body control module, but the problem remains. The problem is intermittent, occurring several times a week, but has not reproduced itself in the dealership. As an engineer it is obvious to me that the problem is related to the software patch that chrysler rushed to distribute after the negative publicity associated with actor who was killed. I have reported the problem to chrysler in addition to the dealership and chrysler insists the problem is unique. I don't believe it. I believe the patch was rushed to installation and doors that won't open and windows that won't go up or down are going to end up killing somebody.
2015 jeep grand cherokee. Consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues. *smd the consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since. The consumer was informed a software update, would not be available until september.
After two months from purchase the ventilated seats stop working. I have taken to the jeep dealer a total of four times now for repair and they have not fixed problem. Dealer admits they cannot fix and said they opened a "star" case with the jeep engineers. This problem is with vehicle in motion and not in motion.
I've contacted my dealer at ray brandt chrysler dodge jeep located at 1660 westbank expy, harvey, la 70058 in reference to the important safety recall of the "auto park" feature. I explained to them that my vehicle may roll away, striking and injuring me, my wife, or baby even though the vehicle indicates it is in park. The employee advised that there is nothing that he can do. I then stated, "so, I'm am just suppose to hope that my vehicle does not slip out of gear?" I felt that this was a bit ridiculous and extremely unprofessional. I am unpleased with the way I was treated and the outcome of my service request. This needs to get rectified immediately or I will have to take further action. Thank you for your assistance in advance.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle independently started while the key was in his pocket. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 9,800.
Tl* the contact owns a 2015 jeep grand cherokee. The contact parked the vehicle and thought he turned off the engine. When the contact re-entered the vehicle, the engine was on. The contact activated the off button and had no indication that the engine was still on. The failure recurred numerous times. The manufacturer was notified. The approximate failure mileage was 1,000.
I have a 2015 gran cherokee while parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but I'm not doing it right ? I asked , what placing the car in park? Or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (service brakes, electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 07/22/16*lj
Vehicle was stationary, in park with engine idling. Standing outside of vehicle, I opened door to reach in to turn ignition off. As soon as I hit ignition, car accelerated forward dragging me about 10 yards. I was not in vehicle and held on to steering wheel and open door to keep from getting run over. It collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured. There is surveillance camera on site and this incident was captured on video. Witnesses were present and co-workers viewing it were frightened by it...car seemed to have a mind of its own.
On two occasions, the first time was within a couple days of owning the vehicie, I have had the jeep start remotely in my garage due to the remote key transponder in my pocket and the attached keys on the key ring depress the remote start button, which requires two presses to activate. I have also had the panic button feature activate twice from the buttons being depressed in my pocket. Seems to be a very dangerous and faulty key fob design. Have read online others having same issue and decided to file a report.
On two occasions while standing in my garage with the jeep parked and not used or running for days, the instrument panel suddenly comes alive inside the vehicle without opening the door, touching the door handle, or having the remote key transponder anywhere near the vehicle (they were both inside the house nowhere near the vehicle at the time and I was many feet away from the vehicle.) I can hear the vehicle electrical system "boot up" and then shut back down. I have on many other occasions heard the electrical system "boot up" and power back down without the dashboard display coming alive. Once again, no key fob was near the vehicle nor the door opened or touched when I have been out in my garage to witness this and the vehicle has not been driven for days.
Gps system tends to provide directions turning onto private drives and barely passible non public roads. Will preform route calculation, before completing start another, as many as ten in a row. System provides false locations for addresses entered. Addresses entered are plotted and directions are provided, upon nearing location system can no longer find location. In order to determine there is a problem with information provided has issues vehicle must be put into motion. The GPS/navigation is part of the uconnect system which has a wide variety of operational issues involving its other components. Safety hazard is getting drive lost, arriving in unsafe areas as well as sending you onto unsafe roads/not open to the public. Memory seat does not reposition seat and mirrors into the programed positions, even with memory seat modular replaced with redesigned modular issue remains. When attempting to excelerate on an uphill grade, such as entering a highway, transmission feels like it is slipping and speed drops. After numerous repair attempts chrysler factor service representative simply tells dealership not to make any further attempts that they expect to be compensated for.
Tl* the contact owned a 2015 jeep grand cherokee. While parked on the street, the vehicle caught fire without warning. The contact was home in bed and was awakened by the police who informed the contact that the vehicle was on fire. The fire caused damage to another vehicle also. A police report was filed. The fire was extinguished by the fire department. There were no injuries sustained. The vehicle was destroyed and towed. The insurance determined that the fire was due to electrical failure. The manufacturer was made aware of the failure. The failure mileage was 3,000.
Tl* the contact owns a 2015 jeep grand cherokee. Although the electrical shifter indicated that the gear shifter was placed in the correct gear, the vehicle still moved independently as if it were placed in reverse or neutral. The technician stated that the failure was with the electrical shifter; however, the failure was inherent to the contact's model. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Tl* the contact owns a 2015 jeep grand cherokee. The vehicle was equipped with the push to start keyless ignition. The gear lever was shifted into park and the push start ignition was engaged. The contact exited the vehicle. After returning, the contact discovered that the engine remained in operation. The failure recurred on five separate occassions. In addition, the vehicle independently shifted into reverse. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
On november 1st, 2015 my jeep was rear ended while stopped at a red light. The other driver who hit my car admitted fault and is so documented in the police report. As of this date 2/3/16 the car is still at the repair shop. All repairs have been made except...the installation of a rear wiring harness that jeep/chrysler cannot provide. The estimated delivery of the wiring harness from jeep is the end of march 2016. Chrysler customer care has refused to provide a rental car/make my payments/ or terminate the lease. My case # at chrysler customer care is 28515506. I need help11.
Jeep was purchased end of april 2015, here in the middle of january 2016 attempted to start the vehicle parked in my home garage and the vehicle would not start. After several failed attempts, I exited the vehicle and used the remote start feature, the vehicle finally started. No clear explanation for why the push button start did not work. After my initial stop about 20 minutes later, when I attempted the push button start, it then worked again. 16,000 miles on the vehicle. Serviced the selling dealership.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked in the garage without the key in the ignition, it was discovered that the vehicle had independently started. The contact entered the garage on two occasions without the key fob in his pocket and the vehicle was not running. The doors were locked. The contact depressed the door open button on the fob, unlocked the vehicle, and powered the vehicle off. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,550.
I bought a new jeep grand cherokee and the transmission went out on the car going down a mountain! Thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and I have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! I fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. It unreal how much water pours out of the back of the vehicle!! This is a bad seriously grave situation! I called fletcher dodge jeep in sherwood arkansas where I bought the car and they told me that I needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! They said the relearn only works on some of the vehicles!!! Please halt chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the back-up camera in the vehicle failed without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 14,000.
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 30 MPH, the vehicle stalled after the electronic throttle control warning indicator illuminated. The vehicle restarted; however, the failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the throttle body software needed to be updated. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.
The operator was attempting to enter the vehicle while it was running and in park. As the operator attempted to enter the vehicle he placed his left hand on the top of the driver's side door and his right hand on the steering wheel. The vehicle transmission engaged and the vehicle started to move in reverse. A witness stated that the vehicle "took off like a rocket". The witness estimated that the vehicle traveled approximately 15 feet in a second. The operator was struck by the vehicle and suffered serious injuries. The vehicle traversed several lanes of travel, struck a curb, which changed its direction of travel. The vehicle then traversed several more lanes of travel and struck another vehicle with sufficient force to cause it to "jump" the curb...updated 05/02/16 *bf; updated 4/30/18
Random "key fob has left the vehicle" message this happened three times today. All three were with the fob in my pocket as I sat in the driver's seat, with the second fob at home on my desk (miles away). First instance, my husband got out of the car and when the door closed I got an audible warning and the "key fob has left the vehicle" message with a picture of the fob shown in the evic. Before shouting to bring the key back I checked my pocket and the fob was there. The message disappeared when he returned to the vehicle, but we confirmed that he definitely did not have a key fob on him. Second instance, the same thing happened a few minutes later when we dropped my daughter off at school. As she exited the vehicle, the "key fob has left the vehicle" and chime began. We asked her to return to the vehicle although she definitely did not have a key fob, but the chime would not go off. I ended up turning off the vehicle and turning it back on and the message and chime disappeared. The third instance happened later in the morning when my husband left the car (again I was sitting in the drivers seat with the fob in my pocket). To summarize, the key has been in my right jacket pocket all three times and yet the vehicle believes it has left the car. In all three instances, the second fob (which is the only other fob) was at home in my kitchen.
At 2:30 pm on october 30th 2015 I parked in a commercial lot. I left the vehicle to go into a store, when I came out of the store I realized the car was "running". I opened the door and reached around the steering wheel to turn the car off by pressing the start/stop button. I think proceeded to leave the vehicle to go to another store. When I came out of the 2nd store I saw my car had engaged into drive and moved over 50 feet across the parting lot and hit another vehicle. When I got to my car I found it running and in "drive". This all happened without anyone in the car. The car basically "ran away" without anyone in the vehicle.
10 3/15 leased 2015 jeep grand cherokee from west herr jeep orchard, park, ny. 2) 9/24/15 all radio modes,sound,all lower indiv. Buttons, heating buttons not working. 3) 10/5/15 apt. With west herr service updated software recall & found that the "integrated center stack" was malfunctioning.ordered part & should be replaced by 10/12/15, and then we need to see what happens....
I pulled into a parking lot, put the vehicle into park and left the engine running. I got out of the vehicle, when it started to roll backwards. I attempted to climb into the vehicle to stop it, when I fell to the ground and the left front tire of the vehicle ran over my pelvic area. I am positive that the car was in park at the time it started to roll away.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that while reversing, the navigation system illuminated. The contact shifted into drive and the dashboard display screen went blank, which controlled all of the settings in the vehicle. The vehicle was taken to the dealer but the failure was not replicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.
On december 5, 2014, I accepted delivery of a new 2015 model year jeep grand cherokee overland 4x4, equipped with an 8-speed paddle-shift automatic transmission and ?keyless enter ?n go.? On december 12, 2014, I was travelling with a friend. When we reached our destination, I pulled to the side of the paved street, placed the vehicle in ?park,? Pressed the ?on off? Button to shutoff the engine, and exited the vehicle through the driver?s door. The passenger had exited the front passenger door, and was coming around the rear of the vehicle. (it should be noted that neither I nor my passenger had to ?unlock? Our doors to exit the vehicle, confirming I had placed the vehicle in ?park.?) as she approached the left rear of the vehicle, she remarked that I had not shut the vehicle off. As I replied, ?yes, I did,? I noticed exhaust coming from the vehicle?s tailpipe. I returned to the driver?s door, opened the door, reached in and pressed the ?on off? Button 2-3 times; the vehicle would not shut off. As I was pressing the ?on off? Button I believe I heard the engine ?rev? And the vehicle began travelling in reverse. I was caught between the open driver?s door and the vehicle and drug along. I reached in and grabbed the steering wheel in an attempt to pull myself in and gain control of the vehicle. I was unable, and finally let go of the wheel and dropped into the middle of an intersection. As the vehicle proceeded across the intersection it backed into a wooden fence where it came to rest, idling. A responding sheriff?s deputy arrived on the scene, and he told me he was unable to place the vehicle into ?park.? I sustained soft tissue injuries to my leg(s).....updated 04/25/16 *bf
Tl* the contact owns a 2015 jeep grand cherokee. After parking the vehicle and returning to it, it was discovered that the vehicle had shifted independently into reverse and crashed into another vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 56.
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