I am putting in a complaint for my 2015 jeep grand cherokee and the electronic shifter. On multiple occasions, I have been in a situation where quickly selecting gears or switching gears was necessary in order to avoid a hazardous situation. I have also experienced instances where I thought I had put the car in park when I had actually selected reverse, because the tactical feedback of the shifter varies from time to time, and is not consistent at all. I am extremely disappointed in the choice of shifter for this vehicle. I have had about 15 cars in my life, both manual and automatic, and this is by far the worst design I've ever seen/used. This is a dangerous shifter and should be completely switched out for one of a different design. Cars should never be allowed to use the mono-stable shifter design. They are terrible. Please help fix this problem before someone else gets hurt!
2015 Jeep Grand Cherokee transmission complaints
Page 10 of 13: complaints 251 to 280 of 353, newest first, as owners wrote them.
There are a total of three incidents that had occurred, all within a couple months of each other. The first incident happened late december/ early january. Finishing up work I leave the building and start my car up. When I put it in reverse, to pull out, the jeep lurched violently forward colliding with the cement barrier. I took it to the dealership where they held on to my car for several weeks, refusing to disclose any information to me about the status of my vehicle. Once they returned my jeep to me they concluded nothing was wrong, and declined any financial assistance. The second incident I was driving on the highway, late march during the evening. Admittedly speeding slightly, I was going only five-seven over. And just randomly my jeep starts accelerating by itself. At its peak I was going 80-85 MPH and continued at that speed for several minutes before I was able to regain control of my vehicle. The third incident occurred on may 14th, where I was coming off the ramp about to merge on to the highway, when my car inexplicably kicked in its four-wheel drive and dropped gears in to low. The car violently shuddered to an almost near stop with busy traffic coming from behind, resulting in a very close collision. How it was able to change gears, and why, I have no idea. But I definitely do not feel safe in my vehicle anymore.
Vehicle started to jerk/hard shift and slip when shifting from 1-2 and 2-3 while driving on a city street. I took the vehicle into the dealer who replaced the valve body, ran the flash software update and reprogrammed the PCM. The dealer test drove the vehicle and indicated that the "trans shifts very smooth now". 20 miles later while I was driving the vehicle on city streets it began to clunk and jerk when deceleration at 30 MPH and then again at 8 MPH; much worse than before during acceleration. The vehicle also now lunges forwards and shakes when you come to a stop at a light/stop signs with your foot on the brake. I took the vehicle right back to the dealer who has ordered a new transmission. The vehicle only has 6500 miles on it. This vehicle is very unsafe with all the jerking and clunking and control issues. It appears these vehicles have transmission issues with no "fix" available; so I anticipate the same problem to occur when I get the vehicle back from the dealership with the new transmission.
The shifter does not always go into park. I have to sometimes make multiple attempts pushing up on the shifter for it to go to park. This has happened more than a dozen times. For example, once I was going into park I pushed the lever up all the way until it stopped. I believed I was in park because the lever would not go up anymore, but I was in reverse. When I would push it up again it went to neutral and stopped. Then I would repeat to go into park. The last incident I was actually in reverse and did not know and the kids were attempting to get out of the car and the vehicle began moving backwards. Although I was not physically looking at the gear I was in...I felt as though I should have been in park. I am 36 years old and have owned over 15 brand new vehicles (chevy, subaru, ford, toyota etc.) I have never had this happen to me before as I am a very good driver with a clean record and never have been involved in any type of accident. This tells me that beyond the shifter being totally different than what people are used to...it sometimes does not even go into park when you are trying and sometimes needs multiple attempts.
The shifter in the vehicle is definitely not a good design. After months of owning the jeep, (dec 2015) I still could not safely assume I had it in the correct gear. Can not trust without looking, and in the sunlight I's extremely difficult. I thought some of the complaints early on were people who probably shouldn't be driving but after 5 months, I still cannot got to a gear correctly 50% of the time. I can drive a straight 6 but this shifter is horrible. I've hit reverse when attempting park, neutral or back to reverse when attempting drive. Makes me feel pretty incompetent but my husband who is a truck driver has problems as well.
Transmission cannot be placed from neutral into drive if the vehicle is moving. The vehicle and driver was in a car wash (delta sonic) being moved by an automated conveyor system. At the end of the car wash cycle, the driver is instructed by car wash lights to move the car forward out of the car wash bay. However, the car is still in motion and the transmission cannot be placed in drive. Braking the car to a full stop allows the transmission to be placed into drive, however, the conveyor system continues forward causing the car to jump out of the conveyor rollers. This places the car in jeopardy of being struck by the following car still progressing in the conveyor. Also, while driving forward out of the car wash bay, the vehicle must now progress over the conveyor rollers and hopefully not off the sides of the conveyor. Testing the car on flat and sloped pavements shows that with the car in neutral, stopped and not moving, the car can be moved into drive. With the car in neutral and rolling down a sloped pavement, the transmission cannot be moved from neutral to drive. There is no mention to the owner that this condition exists and could potentially result in an accident.
I have a 2015 jeep grand cherokee with a monostable gear shifter. Numerous times I have had the car go into an undesired gear. On october 20, 2015, I drove the car into the garage to park it; I placed it in what I thought to be park, exited the vehicle, and then the vehicle (in reverse) started to drive out of the garage. I was caught between the door and car and unable to get back in due to the speed of movement. As the car backed out, the door caught on the main support column to the house and bent backwards; eventually the door hinge gave out and the car cleared the garage. Once in the driveway and with the door out of the way, I was able to run fast enough to get into the car and stop it before it drove into the house across the street. The car had enough speed to screech when the brakes were applied. My shoulder and arm were badly bruised but I did not seek medical attention. The house damage was mostly minor; we are awaiting an inspection to verify the column's integrity. The car damage was substantial, requiring a new door and two new panels. My insurance company, usaa, covered the damage (minus deductible). My brother had a similar experience in a chrysler 300 with the same shifter, he backed into another car when he thought the vehicle was in park. My wife has made the mistake on our jeep a number of times as well, but she had not gotten out of the vehicle completely before noticing the error.
Tl* the contact owns a 2015 jeep grand cherokee. After parking and exiting the vehicle, it rolled away without warning and crashed into a tree. A police report was not filed and no injuries were reported. The vehicle was taken to the dealer. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 6,800. Updated 06/29/16*lj
Shifter design is very poor. Cannot tell when it is in park or reverse. Also cannot shift between drive and reverse without going into park first. On more than one occasion I had to shut the vehicle off and restart before it would go into reverse. That created an unsafe situation. I was on a busy city street and parallel parking.
On more than one occasion I have started to get out of my jeep to find that it was not in park. On one occasion it was in neutral rather than park and the car rolled down the driveway unoccupied. It rolled into a ditch. It is also very easy to leave the car with the engine running by mistake. Serious design problem. Key fobs are also less safe than a key what must be turned and pulled out before leaving.
Vehicle does not go into park at first attempt. Goes to reverse and if not careful you think you have placed it in parked and it will roll away or move in reverse. I noticed they changed the gear shift control mechanism in 2016, they need to correct these 2015 with the same fix the manufacture felt was needed for the 2016 models, they must of known of the issue
The vehicle recently rolled away after being placed into what I believed was "p" park. The electro in transmission shifter does not seem to function properly and fails to provide certainty as to when the vehicle is truly in park. The incident happened in my driveway and fortunately nobody was hurt in the incident. I have had electronic shifting cars before and this has never been an issue. The salesperson did mention that the 2016 models were going back to a traditional shifting mechanism, so he obviously knew of the issue. Unfortunately, I did not pick up on this during the sales process. This issue absolutely needs to be repaired.
I was dropping off a dvd rental, I left the car running and pushed the 'return to center' shifter all the way up to the stop limit quickly and got out of the vehicle. My 23 year old son was in the passenger seat and yelled out "dad the car is moving" I jumped back in put my foot on the brake and watched the shift indicator as I slowly moved the shifter up so it indicated park. I have test driven the jeep grand cherokee 2016 and would like the redesigned shifter put in my car, it has a mechanical feel to it and I was able to be assured that the transmission was in the intended gear.
Intending to back into my driveway, I shifted into reverse. The vehicle was not in reverse and crashed into the vehicle that was parked on the city street across the street directly across from my driveway.
I have had two incidents involving y 2015 jeep grand cherokee whereas I put the gear shifter into park and both times the vehicle moved in gear. The first incident I was loading my boat and trailer into lake powell and placed the shifter into park and the vehicle keep rolling back. The only thing that saved anyone from getting hurt was I placed the parking brake on immediate. The second instance was I was backing into my garage when I placed the shifter into park and the vehicle kept driving backwards in reverse gear. This causes my vehicle to crash into overhead storage and cause approximately $1500 in damage to vehicle. I called chrysler and they did nothing to help but gave me the run around. I am concerned with my personal safety now due to this issue.
After putting the vehicle in what I thought was park in my circular drive, I hit the power button and exited the vehicle. It must have been in neutral because when I turned around to go back to the car to figure out what was going on with the noise, I saw my 10 year old pull the transmission into drive from the back seat. The car started moving forward at an angle (the wheels were turned due to circle drive) and I had to run to get it. After I got in the car and before I could get my foot on the break, my left leg that was still outside the door was smashed when the car swiped a tree and the right side of the car hit a rock. I was told the damage was over $1300 to repair. I did not seek medical treatment for my leg.
3/7/16 car was parked at walmart parking lot, engine was left running with my wife in passinger seat. After approx. 20 min. The car began to reverse. Car went appox. 60 ft and hit another parked car, moving it approx. 1 1/2 ft sideways. The other car was hit on driver side between the doors. My wife attempted to stop the jeep after it hit the other car while she was still in the passinger seat, and the car went forward to the same parking spot, jumped 12 in curb,went up a three berm and stopped when it hit a concrete base for a light pole. I'm 81 years old and I've owned many cars and this is the worst shifting system I've ever had. I have also rented many cars in many countries and never had a shifter as bad as this jeep. This jeep is not safe!!! For pictures and incident report #16-14797, call police officer jennifer hines #134 city of loveland,co, phone:970‑962‑2502 ext. 1134
Our 2015 jeep grand cherokee rolled down a ramp in a valet parking area. Valet attendant left vehicle in park and vehicle took off. Caused front end to receive major damage.
Tl* the contact owns a 2015 jeep grand cherokee. When placing the vehicle in park, it rolled away without warning. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Gear selector lever is very difficult to ensure that the operator has selected the proper gear. What was an intuitive function in almost all vehicles is in the vehicle now requires too much time to make visual checks that proper gear selection is made. Its possible to shift up into what you think is park, only to find the vehicle still in reverse. Inadvertent bumps of the shift lever can take the transmission out of "d" drive selection and place the vehicle into "s" sport shift mode without the driver being aware. The operator over time will adapt, but occasionally still error at times. An overly complex device for what is and should be a simple function. It is entirely possible to get out of this vehicle thinking your car is in park, when its in reverse.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was idling at a drive-thru, the transmission was shifted into park. Once the brake pedal was released, the vehicle lunged forward. As a result, the contact's vehicle crashed into the rear of another vehicle. A police report was filed and no injuries were sustained. The vehicle was towed to the dealer. The technician diagnosed that the transmission needed to be reprogrammed. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 1,600. Updated 05/18/16*lj
Tl* the contact owns a 2015 jeep grand cherokee. While pulling into a parking space, the vehicle was shifted into park and the vehicle rolled back in reverse. The contact did not realize that the vehicle was moving backwards until another vehicle blew their horn. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure occurred ever since the vehicle was purchased. The dealer stated that this was normal. The vehicle was not repaired. The approximate failure mileage was 10,000.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked and unoccupied, it rolled backwards, jumped a curb, and crashed into a tree. There were no injuries and a police report was not filed. On numerous occasions, the gear lever failed to shift into the selected gear. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was backing up, the shifter became inoperable. The vehicle was taken to a dealer where the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 8. Updated 06/15/16*lj the consumer stated it took multiple tries to get the e-shifter into the desired position. The shifter then returned to neutral making it difficult to see when the shifter was in the desired position. Updated 06/20/16.
The electronic gear shifter is difficult to use and often shifts into an unintended gear during use. For instance, when pulling into a driveway and then reversing, I often get delayed in the maneuver as the shifter will shift to n instead of r from d, or while trying to reverse from p, it will shift to n instead of r. In times of traffic, this shifter requires me to take my eyes off of the road and onto the shifter itself to make sure it is shifting into the exactly the right gear, which can be hazardous. Also, when attempting to place the vehicle in p, it will shift into r just as easily as it will shift into p. I have left my vehicle before when it is in r thinking it was in p.
With a cold transmission (usually) the vehicle has a hard time going from 1st gear to 2nd. There is lag/delay and then when it shifts there is a lurch forward movement. This is happening when shifting from park to drive and then moving...I.e. Out of a parking space or out of the driveway entering the street. This happens daily.
Transmission frequently stuck between gears when starting from a near stop. Dealer is able to reproduce issue and computer reports that "dog clutch" is confused on which gear to be in. When applying throttle, car will not move until clutch disengages causing a strong surge. Chrysler engineering is refusing to address the issue. I feel it is a safety concern as the car doesn't move when pressing throttle until the transmission decides which gear to engage.
Tl* the contact owns a 2015 jeep grand cherokee. While idling, the vehicle indepedently shifted out of park and rolled backwards. As a result, the vehicle struck a pole and kept rolling until it crashed into a fence on the top of a boulder. The vehicle was towed to an independent mechanic and dealer, but was not diagnosed. The manufacturer was notified of the failure. There were no injuries and a police report was not filed. The failure mileage was approximately 2,000.
Electronic gear shifter is extremely dangerous, it takes me two or three tries to get the jeep into the correct gear every time I start the vehicle. Fiat chrysler needs to recall these and fix them immediately.
Automatic transmission control does not move into park when selected without multiple attempts. Otherwise the transmission is left in reverse. The shifter needs to be redesigned!
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