Tl* the contact owns a 2015 jeep grand cherokee. While driving various speeds, the shifter would erroneously shift out of gear and a hum was present coming from the transmission. Also, the display panel changed from drive and displayed a straight line. The vehicle began to hesitate and reduce speed. After stopping and switching the shifter back to drive, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that there was erratic transmission failure. The PCM, TCM, reh, and ipc were all reprogrammed. After retrieving the vehicle and driving, the vehicle would not accelerate on demand. The manufacturer was not notified of the failure. The failure mileage was 700. Updated 08/10/16*lj consumer stated information stated is true incident occurred approximately 5 times after attempt was repaired updated 6/12/18
2015 Jeep Grand Cherokee transmission complaints
Page 9 of 13: complaints 221 to 250 of 353, newest first, as owners wrote them.
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. At times, when the gear shift was placed in park, the vehicle reversed without warning. In order to stop the vehicle, the brake pedal had to be depressed and the vehicle placed in park or even turned off completely. The failure recurred. The failure mileage was 30,000. The manufacturer was not made aware of the failure. Parts distribution disconnect.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in the federal safety agency campaign number: 16v240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
This safety complaint is related to the monostable gear shifter on my 2015 jeep grand cherokee. I had a minor accident a couple months ago that I initially attributed to my own error, although I had a hard time believing I just got out of the car with it still in gear. When I saw the national news coverage after the tragic death of actor a. Yelchin and the safety recall, I quickly realized that my incident may have been related to the same problem. ....updated 0711/16 *bf here's what happened: I started backing out of my driveway on my way to a meeting, then realized I left my water bottle in the fridge ' so I pulled back into the driveway, put the car in park, and walked through my garage into the house. I walked to the fridge, grabbed the water, said a few words to my wife and kids, and headed for the door. When I opened the door, I was surprised to see my car rolling toward me. It had been approximately 30 seconds since I got out of the car. Luckily, my car rolled into my wife's 2008 jeep patriot, which was parked in the garage. This resulted in minor body damage to both of our vehicles (see attached pictures of the damage. I've since applied touch-up paint on my car to prevent rust, etc). Had my car been six inches to the right, it would have missed my wife's car and rolled directly at the door I was walking out of. While the driveway has a little slope to it, the garage is flat, so the car would have picked up additional speed before hitting the house, and my wife and two kids were right behind me in the kitchen. My kids were playing outside and in the garage just before this happened, and had luckily just gone in to eat dinner. This could have been a much, much worse outcome. I'm interested in having the shifter fixed as part of the recall, and would also like to see fiat chrysler take responsibility for the damage to our vehicles. Updated 11/17/17
We, too, have had problems with the monostable electronic (e-shift) gearshift in our 2015 jeep grand cherokee. One of the critical movements is when you are in a busy mall, restaurant or other venue's parking areas. Often, when trying to back out, we suddenly see a car approaching and try to get the car back into forward ('d'). There is frequently an overshoot with the shifter and we wind up in 'p' or 'n' rather than the desired 'd' or 's.' since we are distracted watching and trying to avoid the other vehicle, the instrument annunciator indicator lights are of no use and just by feel, we can't tell where we are in the direction modes. Also, when trying to get into any mode, it is often another overshoot in which we wind up, making for a potentially dangerous and, at best, a frustrating event. This system is very imprecise and confusing. The design and engineering of this system, in my opinion, is initially defective in the ergonomics alone and a massive fail in its execution. We have put the vehicle in what we thought was 'p' and, yet, when releasing the brake, the car rolled forward because it was still in 'd.' I mentioned this unsettling situations to the dealer at least once and debriefed this situation three times during answering the surveys we received over a period of time following our purchase. Apparently, others have also done so. It has taken a high visibility accident to get the fca company to acknowledge the problem; while they still maintain it is not their design, but our inadvertenty erroneous operations.
I have a 2015 gran cherokee while parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but I'm not doing it right ? I asked , what placing the car in park? Or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!
On friday may 20, 2016 I stopped at the shell gas station to get a cup of coffee. I placed the vehicle in park (engine running) and exited the vehicle. As I walked to the store, out of the corner of my eye I saw my grand cherokee backing up across the lot. I ran to the vehicle, opened the drivers door and tried to step on the brake (from outside the vehicle), but the drivers door knocked me down, running over my left ankle. In the fall, I broke the little finger on my left hand. Another gas station patron was able to jump in my jeep and apply the brakes as I lay writhing on the ground. The next day my ankle was quite swollen and black and blue, so I went to the urgent care. X-rays showed no broken bones in my foot, but revealed my broken little finger. The vehicle never hit anything. I thought I must have forgotten to put the vehicle in park through my error (I knew I had put the vehicle in park), but recent events and deaths concerning this issue with the jeep grand cherokee has made me realize that there is an issue with the shifter.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it began to roll away and crashed into a metal pole and metal dumpster. There were no injuries and a police report was not filed. The vehicle was taken to the dealer, but was not diagnosed; however, the shifter was repaired. The failure recurred. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 200.
Tl* the contact owns a 2015 jeep grand cherokee. After shifting into the park position and attempting to exit the vehicle, it began to roll away independently without warning. The contact was able to stop the vehicle. The contact mentioned that the failure recurred multiple times. The vehicle was taken to a dealer where the technician stated that the VIN was included in the federal safety agency campaign number: 16v240000 (power train). The vehicle was not repaired due to parts being unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.
Every time I drive the vehicle I have problems properly shifting into the correct gear, especially reverse and park. Sometimes the shifter doesn't move at all, sometimes it shifts too far. This problem is well known by jeep and they have done nothing except recognize there is a problem and suggest I use my parking brake and other unnecessary procedures in order to ensure I don't leave the vehicle when it is not in park and kill myself like anton yelchin did. I demand an immediate refund of the purchase price including the cost of taxes and warranty upgrades and interior/exterior protection packages purchased for this vehicle. It is absurdly difficult to operate and unsafe. I am driving children around in a defective vehicle that is killing people.
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owned a 2015 jeep grand cherokee. While the vehicle was in the park position, it voluntarily shifted into reverse and rolled into a lake. A police report was filed and there were no injuries. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was not available.
Tl* the contact owns a 2015 jeep grand cherokee. While shifting to the park position, the vehicle failed to stop and crashed into a garage door. The air bags failed to deploy. A police report was not filed and there were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN and failure mileage were not available.
Tl* the contact owned a 2015 jeep grand cherokee. While parked in a parking lot, the contact's vehicle rolled away and another vehicle crashed into the rear of the contact's vehicle. The vehicle was destroyed and towed to an undisclosed location. A police report was filed and there were no injuries. The manufacturer was made aware of the failure and stated that the VIN was included in the federal safety agency campaign number: 16v240000 (power train). The failure mileage was approximately 6,000. Updated 08/30/16*lj consumer stated vehicle had rolled off the lot and was struck by a semi. Dealer stated that there was no evidence of a malfunction which would cause the vehicle to move by itself. Consumer stated do not agree with underlined statement. The policeman who did the report was told that the vehicle was turned off in park position. Updated 6/11/18
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 25 MPH, the vehicle independently shifted out of gear without warning. The contact stated that the failure occurred on three separate occasions. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 12,000. Vin tool confirms parts not available.
Tl* the contact owns a 2015 jeep grand cherokee. While the electronic shifter was in park, the vehicle independently moved backwards and struck another vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the mechanic who stated that the rear passenger side bumper was damaged and needed to be repaired. The vehicle was repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was 15,823. Vin tool confirms parts not available.
Vehicle was put in park. I exited the car. Wife was sitting in car in passenger seat. Car was not moving. Wife exited car to retrieve item from house. Returned to find vehicle down the hill and in the woods.
I purchased a brand new 2015 grand cherokee late last year, and I've been having issues with the shifter since day one. I was driving on the freeway coming home from work and the gear slipped out of place. I've been down to the dealership to complain about it but of course they don't care. It really hurts my feelings that we paid this much money on a care I feel absolutely unsafe in. The shifter doesn't stay into park, and I work from my vehicle as a delivery driver. So a lot of the times I have to be quick and swift, and it's been to many times when my shifter slips out of place. My shifter doesn't lock at all, when I try and put it into gear. I'll be getting ready to drive out a gas station and my SUV shifter won't even stay in drive, it'll be neutral . I'll have to click a few times for it to try and stay in place.
The jeep's electronic transmission did not fully shift in to the "park" position while still running. My wife exited the vehicle to take our 3 year old from the back seat and the jeep began to roll away. She ran and jumped in to the driver's seat to stop it and in the process her foot slipped from the brake to the gas pedal driving the car into/through a house. Significant damage was done to the vehicle and the home but no one was injured.
The vehicle locked when I was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. I pressed on the gas pedal but did not move. I hit my emergency lights placed the car in park and then shifted back to drive but got no movement. I then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. I saw on this "site" there is a recall for 2016 models which is recall s28.
I put the car in park (engine still running) to go out of the vehicle to talk to someone. I turned around and the car was rolling backwards. It gained speed as it approached a hill, crossed over a sidewalk and slammed into a tree. I had 2 bikes on a bike rack on the back, which took the brunt of the crash. The bikes, the bike rack and the rear of the car were crushed. There was no warning noise or other indication that my car had not gone into park.
Vehicle was stationary, in park with engine idling. Standing outside of vehicle, I opened door to reach in to turn ignition off. As soon as I hit ignition, car accelerated forward dragging me about 10 yards. I was not in vehicle and held on to steering wheel and open door to keep from getting run over. It collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured. There is surveillance camera on site and this incident was captured on video. Witnesses were present and co-workers viewing it were frightened by it...car seemed to have a mind of its own.
The transmission seems to slip when I come to a stop and then try to accelerate at intersections. I'll depress the gas, nothing happens, and then suddenly it jerks forward. It does it all the time, but worse when the vehicle is cold/hadn't been driven. The transmission seems to constantly struggle to know which gear to be in, especially at lower speeds and especially between gears 1 and 2, and stopping and starting from intersections. There is such a delay while the transmission tries to decide what gear to be in to accelerate away from an intersection stop, that I'll often have people steal my turn at the intersection because they don't think I am going to take my turn. I'm waiting for the transmission to lurch and have someone pull out in front of me and hit them or be hit. This is such a dangerous vehicle. I will be having the dealership look at it this week, but have heard multiple reports online that the software "fix" being applied to the transmissions does not remedy the situation. This is the most difficult to drive automatic transmission I have ever experienced in low speed situations. Chugs and lurches in parking lots when taking foot off gas to coast. Have never experienced such a horrible and dangerous transmission.
R rolled into tree,drivers door was jammed. Walked to house got keys and husband who climbed over the console and backed the car out from between two trees drove to our house.the car was originally in park standing still I was not in the car when this happened, home is located on a rural road. The damage was extensive.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked on an incline, the contact started the vehicle and it rolled backwards in reverse. The contact's vehicle crashed into a parked vehicle. There were no injuries and a police report was not filed. The vehicle was not diagnosed nor repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked in front of a store, it rolled forward into the store and a fence. There were no injuries and a police report was not filed. The manufacturer was notified. The vehicle was not repaired due to lack of parts. The approximate failure mileage was 2,021.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked, the vehicle accelerated without warning and crashed into the contact's garage with a passenger in the vehicle. The passenger was not injured. A police report was not filed. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle hesitated to shift gears without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The VIN was included in the federal safety agency campaign number: 16v240000 (power train). The failure mileage was 2,340. The VIN was unavailable.
Tl* the contact owns a 2015 jeep grand cherokee. Within thirty days of owning the vehicle, the gears inadvertently shifted into reverse when the contact placed the vehicle in park. The only indicators that alerted the contact of the failure was the vehicle rolling in reverse and the backup camera. The dealer was notified of the failure and stated that the parts were not available regarding the federal safety agency campaign number: 16v240000 (power train). The contact was unable to determine when the vehicle would be repaired. The manufacturer was notified. The approximate failure mileage was 200. Vin tool confirms parts not available.
Recall 16v‑240: last night, I received a call while in the grocery store that my car had been involved in an accident. When I went outside, my car had run into the car front of me in the parking lot. The car was running, the doors were locked and the engine was in gear. There appear to be several failures here. First, the gear shifter does not move into a gear, but instead seems to operate as a toggle switch. So you never know for sure if you are in out of gear like you do in every other automatic transmission car I've ever owned. Second, when I pushed the on/off button, the car apparently remained on. Shouldn't I have at least been alerted that I had attempted to turn off the car while in gear. Third, I opened the door with the car in gear. Shouldn't I have been alerted again. Fourth, I used the fob to lock the car and then walked away with the roc, all while it was running and in gear. Again, shouldn't I have been alerted. I'm sure there were some electronic beeps when I did some of these things, but that's clearly not enough. My wife's car has the horn honk when you leave the car with the fob and the engine is just running. I think I should have received much more attention-grabbing warnings than any I may have received given the danger posed by my car still running and in gear.
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