I wanted to let you know that the recall fix on the 2015 jeep cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the 'recall repair' by chrysler. I have owned a 2015 jeep cherokee summit since december 2014. There is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. I still have to be extremely careful and double check to make sure that the car is in park and not reverse when I attempt to exit the car. The shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. It just does not operate safely and requires too much attention to execute, what should be, a simple driver function. After the recall repair, I am still experiencing incidences where the car will roll in reverse when I think it should be in park. Please, please, please address this again with chrysler and require them to provide a permanent fix to this severe and dangerous issue.
2015 Jeep Grand Cherokee transmission complaints
Page 8 of 13: complaints 191 to 220 of 353, newest first, as owners wrote them.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was being parked, the vehicle began to roll forward and crashed into a big boulder and shrub. There were no injuries and a police report was not filed. In addition, the vehicle was towed to a tow yard and began to roll forward off the tow truck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
Two weeks ago, the jeep dealer completed the automatic transmission recall which insures the transmission is in park when a driver door is opened. However, the problem of knowing what gear the jeep is in remains.. Since the recall was installed, there have been two instances where I thought the jeep was placed in one gear but actually was in a different gear. Once, I thought I had shifted the jeep into park but it was in reverse. A 2nd time I thought I was in drive but actually was in neutral. The safety issue remains that if a driver is mildly distracted after thinking he/she has switched the transmission into park; but actually the transmission is in reverse, the jeep could back over a person or hit something behind it.
Had s27 transmission shifter software fix applied. Asked dealer what happens when driver's door is opened at cruising speed (or door closed switch fails while driving). Will transmission automatically shift to park - destroying the transmission and possibly injuring someone? What specific conditions must be met for transmission to automatically shift to park? Dealer does not know. Called chrysler - they don't know. Dealer did not provide new user manual pages as indicated by the recall letter - perhaps this information is in these pages.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that while driving from a complete stop, the transmission independently shifted into the park position. The vehicle was restarted and it functioned as normal. The failure occurred only after the vehicle was serviced under the federal safety agency campaign number: 16v240000 (power train). The contact mentioned that the recall remedy was insufficient and scheduled an appointment with the dealer for the vehicle to be diagnosed and repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,200.
Jeep sent out a safety recall months ago about the transmission sticking in first gear. Very dangerous when pulling into traffic. Two different dealers say no parts available to repair. I would sell it because of this problem, but can't honestly sell it with problem. Twice they claim to have fixed it with "software". Both times care was still under manufacturer's warranty I have owned over 40 vehicles, and this is the worst service I have ever seen bar none. I don't think jeep has even designed a fix yet.
Tl* the contact owns a 2015 jeep grand cherokee. While stopped or in park, the vehicle's gear jumped into reverse and rolled into the water. The contact was able to stop the vehicle by depressing the brake pedal. There were no injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in the federal safety agency campaign number: 16v240000 (power train). The failure mileage was 14,000.
The problem is with the transmission electronic shift lever on the jeep grand cherokee 2015. Chrysler jeep know about the problem and there is a recall. This is the same vehicle that recently made world press when the 2015 jeep rolled back and killed the famous movie actor in california. On two separate times, when we put the car into park, the shifter slips out of park and goes into neutral and rolls. During one of the occasions the jeep came out of park and rolled and hit our garage. There was no major damage and fortunately no one was injured or killed, but it did crack the bumper and pushed it up. And although jeep stated in their recall notice that they intend to repair the vehicle free of charge, they have refused to assume any responsibility for the accident and yet they have contacted me a number of times to make sure I take my vehicle in to get the recall repaired. Fiat chrysler automobiles has been incompetent and unethical in handling this problem. In my opinion, fca is more concerned with covering up the problem and the accidents that have occurred then taking responsibility for their faulty parts and construction.
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 18 MPH, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four times the manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055. ..updated 11/21/16 *bf
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While the vehicle was parked, the contact believed that the vehicle accelerated forward without warning. The contact lost consciousness temporarily. When the contact regained consciousness, he was outside the vehicle and his left foot was under the front driver side tire. The contact was unsure of the events that occurred. The contact received injuries to the ribs, leg, foot, ankle, and knee, which required medical attention. The vehicle was towed. A police report was not filed. The vehicle was not repaired. The approximate failure mileage was 900. Parts distribution disconnect. Updated 09/22/16*lj
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The vehicle was taken to the dealer, but the technician stated that the vehicle was not repaired due to a technical issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 16v240000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
I backed up to a parking stall and shifted transmission in what I thought was park. But the transmission was still in reverse. When I was exiting the car, it started to move backwards. I hit the brake pedal, but the car hit a post. There was some damage to the rear bumper.
Tl* the contact owns a 2015 jeep grand cherokee. While driving 35 MPH, the vehicle independently engaged the sport feature and revved rapidly. The vehicle accelerated rapidly as if it were in overdrive. The failure recurred intermittently. The vehicle was taken to the dealer where it could not be diagnosed, but the cause of the failure was not found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70. ....updated 08/29/16 *bf updated 08/30/16.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was parked in the driveway, it rolled backwards. The failure recurred twice. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 6,290. Parts distribution disconnect.
Tl* the contact owns a 2015 jeep grand cherokee. While driving at any speed, the gear shifter downshifted by itself without warning. The vehicle was pulled over and the engine was restarted. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 10,000.
In addition to the unsafe electronic gear shifter, which has no actual fix, this care has had repeated problems with stagnation in shifting gears and is very rough and unpredictable in its shift pattern and engine RPM. We had this car in once already for this issue and after a "software" update the shifting problems have worsened. Very unhappy with the safety implications of this entire transmission and shifting system.
Tl* the contact owns a 2015 jeep grand cherokee. While the gear shifter stick was placed in the park position, the vehicle rolled away. The failure recurred intermittently. The contact received a notification of the federal safety agency campaign number: 16v240000 (power train) however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 17,000. Parts distribution disconnect.
Shift lever design does not properly allow selection of gears, I.e. Park vs. Reverse vs. Drive. Have experienced situations where improper gear was selected, leading to unanticipated vehicle movement. Vehicle has been inadvertently in reverse, when thought to be in park, button was pushed to stop engine, but kept on running; started to exit and vehicle almost crashed into garage door. Indicator lights are not always visible due to steering wheel, blocking view of dash, and/or bright ambient light. Problem of gear selection is especially critical when maneuvering a travel trailer, as this vehicle is occasionally used for towing, and hitching and/or parking of trailer is a back and forth process. Have recall notice (no. 16v‑240), but supposedly the fix is not yet available. News reports indicate that solution will be to add audible warnings? That doesn't fix the problem; better be loud and distinctive, like "hey stupid, you're not in park!". Solution should be to return to a traditional mechanical shifter with definite positions for each gear. Current arrangement is too much like push buttons or touch screen.
Tl* the contact owns a 2015 jeep grand cherokee. While the vehicle was in park, it began to reverse without warning. The failure recurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was included in the federal safety agency campaign number: 16v240000 (power train). The approximate failure mileage was 523.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle was taken in for recall repairs associated with the federal safety agency campaign number: 16v240000 (power train); however, the safety remedy was not completed. The contact was informed by the dealer that the component for the recall was not going to be repaired, and they would repair the vehicle to disable starting if there were any doors ajar. The contact did not feel safe driving the vehicle. The manufacturer was notified of the failure and no further repairs were made. The failure mileage was 21,434.
Tl* the contact owns a 2015 jeep grand cherokee. While driving 10 MPH, the vehicle shifted into a lower gear independently. The failure was intermittent. The vehicle was taken to be diagnosed, but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,600. Updated 09/22/16
Tl* the contact owns a 2015 jeep grand cherokee. When the contact parked and exited the vehicle, it rolled forward over the contact's left foot. The contact was driven to the hospital with a fractured foot and stayed there overnight. The contact received a recall notice regarding the shifter not engaging in gear and to be careful while parking. The vehicle was not repaired. The manufacturer was notified. The federal safety agency campaign number was unknown. The approximate failure mileage was 6,200.
The design of the automatic transmission gear shifter can lead to incorrect gear selection. Many times I have switched from d to r only to be stuck in neutral or gone all the way to p. Vice versa, on switching from p to d the car may go to n because the joystick was not held quite long enough. The "notches" that indicate the gear selection via tactile feedback to the driver are very subtle and can be easily misinterpreted or miscounted.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the gear shift button failed to place the vehicle completely into the park position. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v240000 (power train), but the part was unavailable for a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was not available. Parts distribution disconnect.
When placing the car into park, thought it had gone into park when in fact the car was in neutral. As I went to leave the car, it started to roll a bit. Luckily, I was able to jump back in the seat and stop the car. The display light on the shifter, depending on the light is difficult to see as well as the shifter itself being hard to tell what gear you are in because of its position. This is a major safety issue. I am soon to have a baby and I am very concerned about this and want to turn this car back in before something serious happens! Chrysler needs to let folks turn cars back in and walk away before more injuries occur. I do not want to continue my lease on this car. I make my payments every month on a car I thought was safe and this one surely is not!
Automatic transmission gear selector is confusing and slow. Several times when making a "k" u turn which requires quickly selecting and shifting between drive and reverse, I was mistakenly in neutral and the time delay caused my car to be sitting in traffic for too long a period while I fussed with the shifter to get the car into the proper gear in order to move. Cars were fast approaching but narrowly avoided a collision.
I also had problems with the monostable electronic (e-shift) gearshift. As I came to a stop to get my mail, I shifted my gearshift to park. However it jumped back to reverse, and as I opened the door and stepped out, it was already rolling backwards onto the street. The door slammed me down and the front left tire rolled over my knees causing a dislocated shoulder and some knee abrasions. My niece and daughter were in the car as it rolled away onto the street. Thankfully there were no cars on the street, but my daughter had to jump into the driver seat to stop the car. My neighbor called 911 and the ambulance, paramedics, firefighters, and police came. I was sent to the er because of these injuries. I also have all of this captured through my dashboard camera and have a police report. I was well aware of the recall notice I received in the mail, but because the design of this gearshift, it is inevitable that more and more injuries are occurring. Just one week later when this incident occurred, anton yelchin died because of this defect. There needs to be a lawsuit and proper compensation for these injuries.
After placing my vehicle in park on a flat surface parking lot and got out of my vehicle it started to roll back striking another car. It caused minimal damage to the rear bumper which costed me $200.00 to replace. I notified the dealt who stated its was user error at the time. Now I'm starting to see and hear about other customers complaining about the same problem, so I know for sure it wasn't user error. This issue continues to happen as I have to double clutch it twice for it to read parked. I pay to much a month for a vehicle that could cause death, injury or addition damages that's unacceptable.
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