2015 Jeep Grand Cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local Jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independent repair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
2015 Jeep Grand Cherokee transmission complaints
Page 4 of 13: complaints 71 to 100 of 353, newest first, as owners wrote them.
At times when starting out as soon as we depress the gas pedal the transmission jumps to park & we cannot shift out of park. There doesn't seem to be any rhyme nor reason to when it will happen. Nobody seems to find a reason for it so they can't fix it. We have found that if we unhook the battery & let it sit for a little bit it will work again. It has started happening more often in the last year. This is not only frustrating it can be dangerous according to where it happens. This is not a one time thing so I can't give dates or mileage. It has happened several times in the last week, but the first time was 2 years ago.
On April 23rd at 9:28pm I was driving my Jeep Grand Cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The Jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive. I turned my blinkers and emergency lights on, but one minute later I got rear-ended by a car traveling at 50mph. My Jeep Grand Cherokee 2015 got totaled and I was taken to the hospital in stable condition. I was in a bad collision due to the Jeep slipping into neutral and locking itself in parking. I lost ALL ability to control my Jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection. The car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept Jeep Grand Cherokee 2015.
Tl* the contact owns 2015 jeep grand cherokee. The contact stated that the auto-park feature failed to engage. Additionally, while the vehicle was parked, the vehicle rolled forward, without warning. The contact called bedford chrysler dodge jeep inc - bedford pa (7055 lincoln hwy, bedford, pa 15522, (877) 915-5008) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 117,414.
My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate- april 29 & may 1st while driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-I verified this- vehicle rapidly decelerated - I barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1st same thing happened again- this time with a eyewitness as well may 1 at 50mph- engine (still running) cut out as if it slipped into neutral - the vehicle still said it was in drive when the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) 'vehicle speed is too high to shift' of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014 see the federal safety agency campaign number 19v447 (see link below) this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as mine https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/
The vehicle takes a long time to turn over to push to start. So you have to redo it and try it again. Along with us, the touchscreen takes a long time for for it to turn on. Which obviously that controls your AC or heat. I've gotten a new battery twice in the past four months. I'm scared I'm going to go somewhere one day and get stranded. I've taken my car to the dealership where I have a warranty on my car and they refuse to fix anything else except put a battery in it every time. I have a full coverage warranty on my jeep but I cannot get them to fix anything and this is the fourth time I've been to the dealership and they won't fix anything else.
Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so I took it home. A week later, service shifter light came back on while I was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and I am not driving it with my 9month old.
My jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where I was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
The vehicle stalls while driving on the highway. I will be driving on the highway at about 70 MPH and sometimes the car will give a jerk when I accelerate and suddenly the vehicle slows down to a stop (gas pedal does not work to accelerate) the car shifts itself from drive to neutral and a message appears on the dash screen "put vehicle into drive". Sometimes the check engine light turns on and sometimes is does not. Once the vehicle has stopped I'm able to restart the car and drive again. This occurs again sometimes multiple times in one day or will happen once every week or so. I was told to change the TCM, battery, spark plugs and clean the fuel injectors and that did not solve the problem. I've been to multiple mechanics and chrysler dealership service centers and they can never seem to duplicate the problem so they have no real answers as to why this is happening.
I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years. This has occurred while stationary, in motion both on city/neighborhood streets or on the highway. It's happened while turning and in park. When the check engine and service shifter lights come one, in many cases the car goes into limp mode and I lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. Many times my dashboard will go completely black for seconds and my wind shield wipers will turn on. My car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue. They have replaced the steering control module, the TCM, the telemax communication module, the transmission, and the shifter, but the issue always comes back. Over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive. Based on my research there are a significant amount of these issues and fca should take action.
The shifter began jumping out of gear about october, 2020...when I would put in park getting out it had moved back to drive and I had to quickly get back in and put back in park. There had been an earlier re call, took to dealer ship and they supposedly fixed whatever problem was. At time of recall I did not have any problems. As time wore on I began to have shifter problems. The light on shifter began to go off and on and it getting out of shift became more frequent ...took to dealership in southaven ms...service mgr said there had no complaints...my research showed different...he said they would have to replace place but back order...this was in november. It is now january, 21 and I am still driving and the shifter is still on back order, according to landers jeep they know when they will be able to replace with corp saying that 357 shifters so far are on back order...that is all that they would do....this situation is not only dangerous but scary...chrysler continues to shove under the rug issues with the shifter and doesn't seem to care about customers who need more than just lies and blank stares.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that while driving at various speeds, the transmission would erroneously switch to the sports mode and a wining noise would occur while accelerating. Also, while accelerating the vehicle would jerk and vibrate. The vehicle was taken to the local dealer frontier chrysler located at 5801 tx-327 spur, lubbock, tx 79424 who was unable to determine the cause of the failure. The vehicle was later taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.
This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79). On december 29, 2020, the malfunction indicator light came on. I called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021. The first available appointment was on tuesday, january 12 2021. This dealer kept the vehicle until friday, january 15. This dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted. This dealer then cleared the dtc p026c-00 and performed a stationary regeneration. I picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle. After about 75 miles of driving, I suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low. As I coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the HVAC vents. I vacated the vehicle immediately and under some duress. The smoke continued to billow from the engine area of the vehicle and I could see it continue to enter the cabin. At approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep. I spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle. I opened case #78239258 with fca (jeep) us llc customer service. As of january 20 at 11:30 am, I do not have feedback on this case. The dealer has also provided no commitment to examine the vehicle. I believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that while driving between 55 and 60 MPH, the gear shifter independently shifted out of gear. The contact stated that she almost got into an accident because the vehicle almost completely stop. The contact stated that she coasted over to the side of the road shifted gear back into drive and was able to drive normally. The vehicle was taken to doug henry chrysler dodge jeep ram (4051 w vernon ave, kinston, nc 28504) where it was diagnosed that the gear assembly needed to be replaced. The vehicle was not yet repaired due to the repair part not being ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Received a recall 1 month go but the dealer cannot repair-no parts!! Recall w58 "a loss of motive power can result in a vehicle crash without prior warning" now I am frightened to drive to work but no way to get it repaired???
Evaporator core behind the dash has developed a leak after 65,000 miles, without any off road use or being involved in any crashes. Paid $50,000. For this vehicle and expected it to last longer, especially without a $3000 repair that is a not a result of wear and tear.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated while decelerating, the vehicle surged and lunged forward without warning. The contact indicated that the failure had occurred on multiple occasions, nearly causing a crash into another vehicle. The vehicle was taken to koons tysons chrysler jeep located at 2050 chain bridge rd, vienna, va 22182, to be repaired however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated while driving 40 MPH, the instrument panel indicated that the vehicle was in neutral. The contact stated that she parked on side of the road and was unable to shift into any gears other than neutral. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 83,000.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that while driving 60 MPH, with her children in the vehicle, the vehicle stopped communicating with the engine and no RPM. The accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning light illuminated. The instrument panel remained illuminated. The vehicle was coasted to the side of the road, where the vehicle was shutoff and restarted after two attempts. The vehicle was taken to the empire chrysler jeep dodge ram of west islip located at 555 sunrise hwy, west islip, ny 11795, where a diagnostic test, and a road test were performed however, the technician was unable to duplicate the failure. The contact was informed that there was nothing wrong with the vehicle. The contact stated that she felt unsafe driving the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
While in motion in highway speeds my jeep grand cherokee 2015 began to stall and suddenly turned off . The truck would not acclerate once I turned it on and I couldn't change gears. As this occured I began to lose control and nearly crashed into traffic. This is not the first incident as this has occured severaal times each resulting in near fatal collisions. I have reached out several time to the jeep dealers who have already fixed the so called problem 3 times and keep telling me there is nothing wrong with the truck.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the service shifter warning light illuminated. The contact stated that while idle in the driveway, the vehicle suddenly began to drift backwards. The contact stated that the driver was able to depress the brake pedal and stop the vehicle. The contact took the vehicle to the dealer (antioch chrysler dodge jeep ram address: 105 il-173, antioch, il 60002 phone: (847) 395-0200) who diagnosed that the vehicle's shifter needed to be replaced. The vehicle had not been repaired as of yet. The manufacturer was made aware of the failure and informed the contact that the shifter was replaced under a recall covered by a two year warranty in the past. The approximate failure mileage was 46,000.
Recall# w58 there is currently no fix for this. Our car stopped, will not start and had to be towed to the dealer which is where we found out about the recall. Even if there's no fix, shouldn't we the consumer been notified of a recall that poses a potential safety issue? I have no vehicle, with no fix and the chrysler refuses to provide a loaner vehicle. Our contacts with chrysler have yielded nothing but a promise for a case manager to call. Nothing. No vehicle, no fix, no loaner.
Transmission does not shift properly from 2nd to 3rd. While in motion it will rev up and then sometimes decide to shift properly. It has shifted into neutral while driving and jerked. I have taken it to 2 different dealerships and one states because there are no error messages and supposedly it doesn't do it for them there is nothing they can do. The other dealership stated that's how the transmission is supposed to work. I have also been told the vehicle needs to warm up first. Excuse me? They tell me it's a non serviceable vehicle unless there are any error codes. One dealership stated they cleared they computer and updated the programming. This has happened several times. Most recent issue, july 9th, started to drive and vehicle self shifted back into neutral. Vehicle is becoming more unreliable each day.
I purchased my grand cherokee with 30k miles. Before I even made my first payment, the transmission was replaced through manufacturers warranty. Days after driving it off the lot, it would slam down through gears during deceleration and jump/jerk when shifting up. A loud metal thud accompanied these jolts between gears every time. Fast forward to today, and 25k miles later (jeep has 55k total) and this problem appears to be returning. Random jolts and jerky shifts during acceleration and deceleration, specifically when going up or down a slope or when getting back on the gas to accelerate when driving. The deceleration and downshift between gears is so jarring sometimes when slowing down that myself and passengers will have our heads bang forward and seatbelt catch the weight of our bodies. The thud noise is coming back randomly as well when this happens. With only 5k miles left on manufacturer power train warranty, I'm nervous that having it's 3rd transmission in less than 60k miles is going to be a future problem again not covered by warranty. I feel very unsafe when driving what was supposed to be my dream vehicle and the largest loan in my life other than purchase of house. Since the day I left the lot it has felt uncomfortable driving and causes me anxiety because of the way it shifts and makes noises. The hard jerks and slamming downshifts have almost caused multiple accidents and I honestly hate having to drive this vehicle. (I have only owned it for 16 months.) the date I selected was when I purchased vehicle, problem has been ongoing since then.
At a regular oil change service, it was discovered that there was an engine oil cooler leak for a 2015 jeep grand cherokee with less than 58000 miles on it. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive.
Service shifter message appeared at 62,000 miles upon starting engine and shifting into any gear or turning on cruise control. Will go away after approx. 5 seconds but occurs every time the car operates. Is not showing any error codes and appears to be a recurring issue for many owners and related to wiring harness and shifter.
I have been aware that my model of jeep has a history of problems and legal suits concerning the gear shift. My jeep is an automatic transmission as decoded by the VIN. The shift selector has all of a sudden been saying service shifter. And as the days have gone by the problem is getting worse. Now if I put the vehicle in park it indicates that it is in park on the dash, when I let go of the brake without touching anything it then goes into neutral on its own. This has caused multiple times now where I have stepped out of the car or turned it all the way off while it indicated it was in park but in fact it had switched itself to neutral causing the car to roll. Luckily it has not cause any harm to persons or property. This is a serious concern/defect in the way it is operating and it is putting the public safety in jeopardy. I have search and it says there are no active recalls for this problem or in fact any for my car. I feel that this is a serious electronic malfunction and should not be a responsibility of mine to fix. In the days of manual (lever action) gear shifters this would not be possible. This seems to be an electronic issue as the computer is somehow changing the gear from park to neutral on its own. In a conventional gear selector you would have to physically go through reverse to get to neutral from park. With electronics these days there is no human error of accidentally moving down to neutral. It is doing this all on its own and if you are not careful or paying attention it could cause the car to roll down a heel out of control with nobody inside to stop it. Or even worse while my 8 month old daughter is inside and I get out of the car to go to the back to get her and it start rolling.... Please assist and look into this very important and concerning issue. Has been occurring over the past month randomly.
2015 grand cherokee altitude- 3.6l. Just hit 95000 miles and suddenly car continues to up shift to 8th gear even at lower speeds. When accelerator is depressed, car will downshift but with no acceleration depressed, car will move all the way to 8th. Downhill, trans won't shift beyond 3rd gear likely to engine braking only. This is my 5th jeep and my 4th time dealing with this issue across my jeeps.
When shifting from park to drive it will jump back to park and will not engage drive tells me to press brake and shift to drive this will not work, I have to put car into four wheel drive to engage drive, has happened 6 times twice this week,dealer says could not find problem, I since found out that tow truck drivers know to put it in four wheel drive mode, also a local automatic carwash will not accept this model of jeep I wonder why, this happens when vehicle is parked and one time the car was being moved and was running and in park
Jeep shifts down to first gear automatically from higher speeds 30 to 50 MPH without warning,racing engine erratically @ high rpms this has happened 10 times in the year we have owned it. 2 different dealers have tried to find root cause with no answer we are afraid to drive it filed a star case with chrysler started between 10k miles to current 33k
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