Service shifter light comes on while the vehicle is in motion on the highway. Has occurred multiple times and has been checked out by jeep service centers twice. They can not find the problem. During one drive, the service shifter light came on but also, the complete dashboard, including speedometer and engine indicators all when black and engine started to slow. Within about 20 sec, it would recover. This occurred several times over a one hour drive.
2015 Jeep Grand Cherokee transmission complaints
Page 5 of 13: complaints 101 to 130 of 353, newest first, as owners wrote them.
My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter. This is a huge safety issue, as recently assuming I was still in drive mode, noted that the gear had actually shifted to neutral. Had it shifted to reverse instead, my children and I could have been badly hurt, likely found to be at fault, consequently also facing financial anguish. Also, the gear shifts while in motion, which is even additionally dangerous being that I live in a city where the highway is my primary method of traveling.
Arrived home 10:15pm dry roads and weather. Backing jeep into driveway and went to full throttle back to hit the garage structure and door. Shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. Jeep then stopped and I backed it back into the driveway and stopped. Avista crew arrived and safed the transformer. Resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer. Car rental now 60 days at $42.00 per day. Estimated total is now $26,682.
At approximately 60,000 miles the vehicle had just been serviced and new tires were installed. We left the next morning for a vacation. About 100 miles down the limited access highway and traveling at 65 to 70 miles per hour the dash and information touch screen began flashing and a chime began repeating. The windshield wipers began operating at high speed. (it was clear, calm and about 65˚ f. Different messages began flashing: one said to stop and place the vehicle in park, another said to keep driving and not turn the engine off. When able to exit the highway the jeep would only allow selection of drive or neutral. It would not allow reverse, which made it difficult to turn around. The vehicle did make it back 100 miles to the dealership but would not shift and lights flashed and chimes dinged the entire way. The dealer informed me that an electronic system associated with the transmission has failed and will cost approximately $1,000 to replace.
I have a 2015 jeep grand cherokee with 49,000 miles. In a three day period the transmissions started to have problems shifting a total of five times. It would violently start to shudder while in motion at highway speeds and nearly caused a terrible accident. I had to bring vehicle to complete stop on highway and restart. I took the vehicle to planet jeep in flagstaff, az for check as it is still under warranty. I was told that they cannot re create the issue and if they have to remove transmission pan to inspect I will be liable for cost of repair. I called fca customer service two times and they do not return my calls. I feel this is a dangerous problem that has potential for death or serious bodily injury and am not sure who to turn to at this point.
I have the 2015 jeep grand cherokee ecodiesel that received the emissions update required by the epa diesel settlement which chrysler fca. I noticed substantial lag problems the instant I pulled out onto the open road after the update from bonneville jeep in manchester nh. The vehicle is dead off the line and there is a 2-3 second turbo lag at all speeds. You end up giving more throttle than you want because the response is so delayed, and then you get a massive surge of full throttle which can be unsettling and make the vehicle unstable in a turn. Very scary to ride when my wife or kids are driving who aren't used to the issue. Pulling out into busy intersections, even with a warmed up engine is a dangerous, white knuckle experience as the vehicle crawls like a tortoise into the middle of intersections before the power finally comes after 2-3 seconds.. The service department is sympathetic but says corporate has turned its back on their reports of complaints. I believe the so-called settlement documents should be voided by a new class action suit - the terms of the settlement and their ad materials and even their customer service voice response recording say that there will be no loss of power, no impact on drivability or smoothness, and no change in mileage. All of these are untrue. They have destroyed the drivability and joy of owning these vehicles. More than that - they have made these vehicles extremely dangerous to drive. We've been scammed. Chrysler should be forced to buy back these vehicles. I may be trading mine in.. My 3rd and final jeep.
We had our 2015 jeep grand cherokee worked on to repair the issues per the federal safety agency recall # 16v‑240. Recently, the jeep alerted me as I was driving at a speed of approx. 35 MPH that the "autopark has been disabled." my dealer is unable to figure out why this recall/software update has failed and rendered the "additional mechanism to mitigate the effect of operator error in failing to shift the monostable gear selector into park prior to exiting the vehicle" currently useless.
Service shifter warning
I had the approved emissions modification completed on my ecodiesel grand cherokee. Since these was completed there is a very noticeable lag when pressing on the gas. When trying to pull out into an intersection the lag is so bad (1-3 seconds) and you feel as if you are unable to move. This is going to cause some sort of accident as it is a definite safety hazard
For vehicle with VIN number [xxx], after a vo8 flash of the ecu due to emissions recall settlement the car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic. Currently the manufacturer does not have a solution for the software update that has caused the safety hazard. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 40 MPH, the vehicle went into limp mode despite the power diesel indicator showing 100%. The contact took the vehicle to hall chrysler dodge jeep ram virginia beach (located at 3152 virginia beach blvd, virginia beach, va 23452, 877‑475‑0721) where it was diagnosed that the head gasket had blown and caused many other failures. The head gasket, engine, radiator, cooling cord, and other unknown parts were replaced under the power train warranty. The failure occurred three more times. Most recently, while driving approximately 70 MPH, the diesel power was reducing warning indicator illuminated and the vehicle decelerated to 20 MPH. The contact drove to franklin chrysler dodge jeep ram (located at 1124 murfreesboro rd, franklin, tn 37064, 615‑266‑0145) in limp mode. The dealer diagnosed that the diesel exhaust system failed and needed to be cleaned. The repair was completed; however, the dealer informed the contact that the vehicle should not be driven. The manufacturer was made aware of the failure and opened case number: 59702313. The approximate failure mileage was 94,000.
Shifter service warning light. Requires shifter module replacement
While traveling approximately 70 miles per hour (on a highway), on two occasions working 24 hours, the vehicle shifted from drive into neutral with no manipulation of the shifter. There was no warning of the impending loss of mechanical power to the drive wheels, and I was forced to coast to the shoulder of the road. No other systems (brakes or power steering as well as other electrical systems appeared to be affected. Once on the shoulder and completely stopped, I attempted to shift the vehicle back into drive, but was prompted 'shift not allowed - vehicle speed too high' despite the fact that the speedometer read 0 MPH. Next, I pushed the start/stop button and the vehicle did not power down, but did allow me to shift into drive. The error has not replicated more than once per start up sequence (if it happens once while driving, pull over and restart, the error seems to not recur for the duration the vehicle is in motion for the rest of the trip). Oil pressure and temperature as well as transmission temperature were reported as within normal operating ranges. I checked the vehicles oil level which was within the 'safe' zone on the dipstick. The vehicle had over 1/2 a tank of gas. This issue is new to the unit, with over 16 months of operating the vehicle it has only occurred within the past 24 hours. The issue is not preceded by any notification, and no mil's were activated either before or after the failure to shift. It is worth noting the key fob is low on battery, but the issue occurs solely in motion. I will be visiting the dealer prior for troubleshooting prior to operating the vehicle again.
Since doing the eco diesel update jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating. Numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. This was not an issue until the eco diesel update was done. Its currently at the dealership, per the service manager they are aware of the issue and have had numerous complaints with the jeep and trucks due to the eco diesel update, but they have no resolution.
A "service shifter" messgage flashes across the dashboard screen and the lights on the shifter do no light up.
Jeep grand cherokee diesel, after v08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load. Acts as if it will stall. Dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. When this occurs, car makes two very short and faint buzzing noises from the engine compartment. Car did not do this prior to the v08 diesel recall software fix. This is an ongoing problem, car has been to shop several times, and everything checks out as being normal.
Takata recall- while driving at speeds above 35 miles, it feels as if the vehicle slows down as if the gears changed and it requires more pressure to be applied to the gas accelerator for the vehicle to go the same speed. This has happened multiple times at speeds of approximately 35 and over.
Tl* the contact owns a 2015 jeep grand cherokee. While parking the vehicle with the brake pedal depressed, the vehicle lunged forward and crashed into anther vehicle without warning. The air bag did not deploy. A police report was filed. There were no injuries. The vehicle was slightly damaged, but was driven to russ darrow chrysler dodge jeep milwaukee (888‑497‑8363, located at 7676 n 76th st, milwaukee, wi 53223). The technician was unable to duplicate the failure; however, the computer system was updated. The manufacturer was not made aware of the failure. The failure mileage was 60,060. *as
While decelerating, 8hp70 automatic transmission experiences severely delayed downshifts with hard jerking from 3rd to 2nd and from 2nd to 1st gears. Downshift from 2nd to 1st is most severe, often causing vehicle to lunge forward after having already come to a complete stop. This issue essentially occurs every time the vehicle is driven. It has been to a jeep dealership twice for service, but they cannot fix/identify the problem.
When driving for about 20mn after slowing down to go threw town and coming to a stop. I will start driving again and. Trying to get up to speed my jeep will not shift gears. I have been in neutral for several minutes before it shifts. This has happened several times. It has also hard shifted, and has had surged of power where it lunges a head.
Vehicle begins the shift hard. Slamming into gears then all lit guts on dashboard come on. Car then looses all power including power brakes and power steering. It also states parking brake must engaged and emergency brake is disabled. Vehicle was in motion on side street in neighborhood. Going forward. After vehicle was stopped we have video of messages and all lights going.
While driving at highway speed my 2015 jeep grand cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minute the engine shut off still at highway speed. When I pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak. The car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. Car has less than 33,000 miles and still has original tires, and brakes. All oil change services were performed as suggested. Car was purchased new from dealer august 4th, 2015.
After 3.5 years of no problems, our jeep has been back to the dealer service every month since august 2018.currently at service since 1/14/19, 15 business days. In august: pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus', and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: arrived at my son's school 7:15 a.m. Wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: on baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... Wipers start, chiming, messages flashing 'service electronic throttle control' and others... Then car started lurching and lunging somehow got it limping into the dealer... Podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as I reversed into driveway, car threw itself into park. December: again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'service electronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and I have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but I don't care because I'd like it fixed. They've tried to replicate for 15+ days w/no success. I do not feel safe in this car.
When in motion, transmission downshifts to first gear. Engine races.
I have a serious safety issue with my 2015 jeep grand cherokee. I have brought it to the dealer for this problem more than once and they are not able to identify any issues with the vehicle. They have not been able to replicate my experience. In short on a few occasions while driving at low speed the vehicle seems to change gear and accelerate. I would best describe it as a surge. This past saturday (12/08/18), while coming to a stop a three way intersection my jeep accelerated without warning. I already had been depressing the brake when the surge happened and since I have experienced this before I was able to bring the vehicle to a stop. I was lucky I did not accelerate into two way traffic. I was not so lucky in december of 2017. I was stopped at a traffic light (my wife and adult son were in the car to witness this). When the light changed, I took my foot off the brake and my car suddenly lurched forward. I jammed down hard on the brake but my car made contact with the car in front of me resulting in a fender bender. It could have been worse. I experienced this phenomenon one other time while driving along and stopping at a light. Fortunately, there were no other vehicles nearby. As you might imagine, this has destroyed my confidence in this vehicle. I am afraid that this will happen again and may cause a more serious accident!
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 25 MPH, the "service shifter" warning indicator illuminated followed by the rest of the instrument panel indicators. When the contact turned off and restarted the vehicle, it operated normally. The contact drove the vehicle to dodge/jeep/chrysler city (4395 us-130, burlington, nj 08016) where it was diagnosed that the shifter failed and needed replacement. The contact also stated that the same failure occurred in june of 2016. The dealer repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 60 MPH, a police officer informed the contact that there were flames underneath the vehicle. The vehicle was pulled over and the fire extinguished on its own while the officer was looking for a fire extinguisher. There were no warning indicators illuminated. The vehicle was taken to larry h. Miller chrysler jeep dodge ram boise (222 s auto dr., boise, id 83709, (208) 514-0835). The dealer informed the contact that the vehicle was safe to drive to his destination of denver, co. The vehicle was then taken to the larry h. Miller chrysler jeep dodge ram 104th dealer (1800 w 104th ave, thornton, co 80234, 720‑907‑0928). The contact was informed that the manufacturer would send an investigator to investigate the matter. The investigator stated that the failure was caused by an external factor. The vehicle was then taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, 303‑578‑6103) where the transmission cover and the transmission fluids were replaced. The technician also stated that the original gasket for the transmission cover was replaced as well to eliminate a fire hazard. The failure mileage was approximately 28,000.
After the transmission update the shifter still doesn't work properly
Tl* the contact owns a 2015 jeep grand cherokee. While parked, the vehicle independently rolled away and crashed into a parking sign and a building. The air bags did not deploy. A police report was not filed. There were no injuries sustained. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: 337-98083. The failure mileage was 20,000.
I put my car in park in the garage, got out of my car and it started to back up on me, bending the door back and loosening the hinge but getting caught on the wall. I was able to jump back in and step on the brake, the car shifter had slipped back into reverse. I had my car fixed as the door was unsteady. I then received a recall on that particular part and sent in all my information but was denied coverage. I am very angry about this and request a supervisor to call me. I had the shift fixed at a local jeep dealership since then.
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