Hello, There is a few things going on with this vehicle, this is a 2018 Jeep Grand Cherokee with 27k miles. Uploading recalls on this vehicle. 1. It has a fuel leak, this is a vehicle that does not have a gas cap, it has been fully diagnosed by the dealer, they want to charge $900.00 to repair plus a $250.00 diagnostic fee. 2. Car would not move, stopped abruptly, had to turn car on and off while in traffic in order to get car going, almost causing an accident. 3. Car will tell you its about to hit another car when it's not and will turn on and off while driving, almost causing an accident. Dealer does not want to take a look at the car unless you pay them $250.00, want to keep the car for a week and does not want to provide a car rental while car is under their diagnostic phase. Dealer assessing the car is Kendall Dodge Chrysler Jeep Ram at 13355 SW 137th Ave, Miami, FL 33186, spoke to Lazaro Varas, assistant service manager. Please guide me on what to do, thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2018 Jeep Grand Cherokee driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 41, newest first, as owners wrote them.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the engine revved but the vehicle hesitated while accelerating. However, the contact stated that the vehicle accelerated after removing the foot off the accelerator pedal. The contact stated that the Service Electronic Stabili-trak warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer determined that the traction control sensor needed to be replaced. The sensor was replaced; however, the failure recurred. The manufacturer was made aware of the failure and determined that the part for the repair needed to be ordered. The failure mileage was approximately 30,000.
The radio, GPS, back up camera, front brake warning, heat, air conditioning seat warmer continue to cycle through while driver. All systems light up and set off driver warnings. Compass and map shift and change direction. Constant beeping and alerts. Causing driver distractions and Almost crashed and rear-ended on several occasions.
The worse thing that has happened is I started my car with my grandbaby in her carseat, I hopped out to lock my house door and the car went into reverse and ran into barbwire fence, this has happened twice. A total of 3 times my car has slammed on the bracks while backing out of the drive way barley moving it almost gave me whiplash. My radio jumps around channels, I have reported in the past but has gotten worse and started turning on the heater on high and I cant stop it.
The unconnect stop working and the radio went black
The Uconnect system laminate bubbles and as such, the system has a phantom buttom touch every few seconds. While driving, this results in an audible ding, the navagation no longer is visible, you are unable to use the backup cameras. I have also been in a situation where it turned on the seat and steering wheel heating and I was unable to turn it off. This is a very wide spread issue and is an incredible safety hazard when driving. It effectively makes it not possible to control the electronics of the vehicle while driving. I urge anyone reading this who does not think this is a huge issue to try driving one of these vehicles while this is happening. I used to drive over 20K miles a year with my previous vehicle. This issue started a month after I bought this vehicle from Vroom. As such, I have driven less than 1,200 miles in 18 months. I am incredibly surprised that this has not been recalled yet. I am trying to upload a video of it but it will not let me. This is a MAJOR problem.
For my 2018 Jeep Grand Cherokee: the UConnect touchscreen which controls everything from the parking assist functions to navigation to climate is delaminating. As a result of the delaminating screen, the screen will malfunction while driving the vehicle causing it 1) become permanently "stuck" on the rear back up camera/parking assist mode or 2) override driver selections and prompt the driver to select/deselect other functions unrelated to driving causing dangerous distractions and impacting our ability to use the car and system safely.
Car radio gets stuck on screen that says "do you want to adjust the clock" . You cannot get into any of the apps that change the braking system or change the heat settings (like defrost) It just jumps back to do you want to adjust the clock. Sometimes the screen just goes off completely. Looks like the screen is delaminating. You can see the bubble underneath.
The infotainment system (radio) has been delaminating and has ghost touches. It stops to work at any moment causing a safety issue. Reverse camera stops working and the ghost touches are very distracting while driving.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification the federal safety agency Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 69,000.
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the navigation screen was delaminating. The contact stated that the failure caused the screen to flicker. Additionally, the contact stated that the failure had caused the touchpad to operate independently. The contact stated that the delamination also caused the touchpad to change the address on the GPS while driving, which was distracting to her. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,000.
8.4 inch screen in jeep is ghost touching buttons switching from different settings automatically. Screen will turn on and off different features automatically to include back up camera, climate control, radio and Bluetooth. This is a safety concern because it requires me to constantly turn on and off settings that it is automatically switching between. I have yet to take the vehicle into a dealer but have talked to the dealer and jeep customer service and they are aware of the issue due to its frequency. The vehicle has not been inspected yet but problem is common and dealer and manufacturer are aware of the issue from the many different cars with the problem. Prior to the screen automatically activating different features the screen had began to delaminate.
The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won’t do anything because I’m not the first owner of the car and that it can’t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.
Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.
When it rains, blindspot goes out along with passenger window function.
Uconnect screen is bubbling and delaminating. As a result it is causing the touch screen to act crazy. Back up camera will freeze and stay on screen even when not in reverse, radio will change on its own, clock setting will continue to flicker on screen, air and heat will randomly turn on and up. Entire touch screen will freeze and act up.
The component I am reporting is the Uconnect touch screen/control panel within the head unit of the car. The screen is delaminating, which is resulting in distorted images during use (quite noticeable when using the backup camera). Also, while the vehicle is in motion, random buttons are being pressed on the interface as a result of this delamination, which is extremely distracting while driving the vehicle. Researching this issue online shows many owners of 2018 Chrysler/Jeep/Dodge vehicles fitted with this same Uconnect screen to be experiencing the same issue, which leads me to believe this is a manufacturer defect.
After starting my car I went in my house to get something. My car slipped into reverse and rolled down my lawn across a busy street and hit a tree. The emergency braking system did not engage. I was able to drive the car back to where it was parked. I then tested to see if I could have accidentally put the car in reverse when I got out it. It began to roll in reverse and I wasn't touching the gas. I could not have gotten of the car if were in reverse because it would have been rolling. Apparently when the car is in a parked position it can slip into reverse.
While using the acc function and setting forward distance at any length the problem is that when the car in front of you slows, stops,,or turns my vehicle will brake on its own. However, while braking during the mentioned operation the big problem is that the brake lights do not illuminate. I have had several close calls with someone nearly running into the back of my vehicle during the use of the adaptive cruise control (acc). This can be extremely dangerous if you are now fully aware of this problem. This should have been addressed during the acc hazardous examination phase. A very simple fix would be to install an I/p switch in the brake line at the master cylinder so that the pressure from the acc applying the brakes sends the pneumatic signal to an electrical signal that lights up the brake lights. This problem should absolutely have been caught and addressed during the design phase. I found out when I asked a service manager about it and he said the lights do not come on. He also said they know about it.
2018 jeep grand cherokee. First day of ownership, service 4wd light appears. Cycle ignition off and back on, light disappears. Engaged 4 low to ensure system is working. When vehicle shifted to 4 low, service 4wd light appears again. Also service stabilitrac, forward collision not available. Car is stuck in 4 low and will not go to awd mode. Car is basically stuck and will not drive outside of 4 low. Cannot shift out of 4low or put transfer case in neutral.
I have problem and I need to know about this vehicle
Tl* the contact owns a 2018 jeep grand cherokee. While driving 60-65 MPH the vehicle failed to accelerate and loss motive power. The traction control warning light was illuminated. The vehicle was taken to town and country car and truck center 10 craft dr, alamosa, co 81101, (720) 230-5846, but was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 28,000.
My 2018 jcg altitude edition with 16000 miles has been having issues with radio and navigation. Cjdr replaced stereo system which fixed the navigation issue but now radio turns up and down on own. Took car in today and there is no fix. They told me when it occurs to turn my car off and then back on which will help it temporarily. The period of which it will help is less than 1 minute before it repeats the volume issue. However this is not acceptable. Vehicle has been shifting very hard and lunging forward without foot on gas, they 're-flashed' my jeep twice. Saying my car needed to relearn my driving. I was told by my service technician that he would call when they had some solution.
Tl* the contact owns a 2018 jeep grand cherokee. While driving various speeds, the forward collision avoidance system malfunctioned and did not warn the driver once the vehicle was near a second vehicle ahead. The vehicle was taken to desert 215 jeep (8030 rafael rivera way, las vegas, nv) to be diagnosed, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 200.
The vehicle is brand new and a few months after purchasing it the vehicle would shut down electrically (twice while driving) and the steering wheel and brakes would lock up. Since purchasing the vehicle in november of 2017 I have had 4 to 5 separate occasions where the vehicle had to be towed to the dealership in jeep/chrysler in libertyville, illinois. I made verbal complaints after the second and third time. I was told after the last issue the problem was resolved and no more issues would occur, about 10 months later the issue has occured once again for a fourth time. I have son that I pick up on the weekends which requires me to drive on the highway. My fear is that the electrical will go out and my son will be hurt in a car accident due to the steering and brakes locking and no way to stop the vehicle safely. The occasion where is was driving the vehicle starting going haywire, the dash lights were flickering and different signs were coming on and the brakes became very hard to press until I couldnt any longer and the steering became really hard to move until it eventually locked as well. On 9 april 2019, the last of the few issues that has happened to this vehicle it was stationary and it wouldnt start and the electrical started acting up with the dashboard giving me the same messages from the last few times that the situation had occurred.
While driving around a curve, steering control went out and traction control kicked on. This caused an inability to properly control the vehicle. Traction control pulled vehicle into the side of the road and caused a minor accident.
Tl* the contact owns a 2018 jeep grand cherokee. While driving 35 MPH in inclement weather on snow covered streets, the vehicle slid off the roadway and crashed into a ditch. The contact stated that the traction control and automatic brake assist feature failed to prevent the crash. The contact stated that the driver and passenger side curtain air bags deployed; however, the driver's seat belt failed to restrain the driver and caused injury to the left side of his body. Medical attention was not sought. A police report was filed. The vehicle was taken to crowe auto group, llc (303 tenney st, kewanee, il 61443, (309) 852-2188) and repaired. The manufacturer was contacted and provided case number: 34153031. The approximate failure mileage was 1,544. *tt
Tl* the contact owns a 2018 jeep grand cherokee. While driving 35 MPH uphill, the brake pedal was depressed, but the vehicle failed to respond. As a result, the vehicle traveled across the highway and crashed into an embankment. The ABS and skid control indicators illuminated. The front passenger and driver side air bags deployed. The contact sustained rib injuries, which did not require medical attention. A police report was not filed. The vehicle was taken to a local dealer (crowe auto group, llc, 303 tenney st, kewanee, il 61443, (309) 852-2188) where it was diagnosed that the rear passenger wheel was corroded. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 1,558.
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