My daughter has been driving down the road and the radio station begins changing sporadically and the telephone starts calling multiple people in a row causing her to have to pull over and shut everything off, include the jeep to get it to stop. Daytona dodge service person told her the stereo was "delaminated" and told my daughter this was a common problem from what I understand. No help for daytona dodge and can't get anyone from chrysler to return numerous phone calls from my daughter, wife and I. The safety issue I have here is that this sporadic action of the radio happens while driving, causing multiple potentially hazardous conditions, especially at interstate speeds in traffic. My case number with chrysler is [xxx] and the phone number is [xxx]. The number to daytona dodge is 386‑274‑0571 and the person of contact there is [xxx]. On top of this they tell me that I must pay a $155 diagnostic fee to tell me the radio is not working properly. Not to mention the cost of the radio, installation and associated shop costs. The focus here is the safety issue. As a retired deputy sheriff, I have seen enough injuries and fatalities and this radio issue could be a contributing factor to more needless accidents. I understand this vehicle is out of warranty because of mileage but I don't believe a radio has an odometer and I have never seen a radio of any sort do what my daughter as told me this one does. Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2018 Jeep Grand Cherokee electrical complaints
Page 11 of 12: complaints 281 to 310 of 339, newest first, as owners wrote them.
While driving about 10 MPH in my neighborhood, the engine abruptly cut off. The "d" on my dash began to flash. Steering was difficult and braking was difficult. The car just coasted. I was able to pull the car over to the side of the road and put it in park. Then I was able to restart the car. If I had been on a highway or a busy street, this would easily have been an accident. My 8 year old son was in the car. Now I'm scared to drive the car. I have called the dealer to have them take a look at the vehicle. Seems this is not just an issue for me. A lot of other 2018 jeeps have had this issue. A car that randomly shuts off while it's being driven is a horrific accident waiting to happen. Hopefully something can be done at the dealership. Another issue with the car that may be related or separate. The radio in my center consol turns on when I start the car. Then it freezes and shuts off. Then it turns itself back on and freezes and shuts off again. It goes through this process several time before it will turn on, stay on, and function properly. I am told that it could be that the car needs an update. I am also told by the dealer that the update could result in the car needing an entirely new radio.
After wide open throttle acceleration, vehicle continues to accelerate even after letting off of throttle. Had to immediately depress brake to its maximum capacity to slow/stall the unintended rapid acceleration. It has duplicated this behavior twice in the last 100 miles. The jeep also indicates an error message regarding electronic throttle control error. Once again uncontrolled rapid acceleration after wot!
Infotainment system keeps rebooting, goes into boot mode even while driving. Caused total distraction to the driver while driving with sudden full blast of air condition or volume going up and down without control. This is a full safety issue as at one point my daughter was driving and the speedometer went totally blank at night. All problems gradually started in october 2020. In the latest safety related issue the jeep was no longer drivable as the infotainment system was draining the battery. The jeep had to be jumped started multiple times during the day and got stranded on the side of the road.
Put my truck in park open my door walk in front of my truck to open my gate. Turn around only to see my truck leaping towards me. Luckily for me the truck ran into the gate before I slide the gate.. There is clearly a big problem and chrysler don't want to assume responsibility.
The blower motor has been replaced twice within a 4 month period. 1st time, hot air was blowing when A/C on. 2nd time, there was a loud noise when A/C on. Also, the start/ stop feature not working as of 1 month ago. Took it to dealership last week to get it fixed and they said it was fixed, but still not working. 1/25/2021
The vehicle spontaneously erupted in flames by itself while it was parked with the engine turned off.......see attachments
For the past 2 weeks my radio changes stations back and forth, the air conditioner goes high to low real fast but today really scared me I put on my blinker to turn left and it started switching right to left and the car behind me was fixing to go around me on the right side and when it switched to the right it scared him and he slammed on his breaks and the car behind him almost hit him. Also, sometimes when I put it in reverse it kinda jumps into reverse. The back arch hasn't been wanting to close either when I push the button all of the thugs happen while just starting it to going anywhere
I have a 2018 grand jeep and since I took delivery in 2018 he uconnect feature has never worked right, and now is beyond useless/dangerous. I have been given the run arounds by the dealership, and doesn't want to cover 2018 vehicle in 2020 with very little use this whole year. The whole system is not safe with random changes with radio volume, temp changes, nav changing instructions in route, etc. It's beyond frustrating and I can't seem to get a straight or help. Online this has been an issue for year before my model was sold, and never addresses. This is fraud and straight negelence, and I wish I could give this vehicle back. Worse purchase ever!!
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the u-connect system failed as the radio and bluetooth randomly disengage with a loud noise. The contact also stated that the front passenger's and driver's side seat warmer would inadvertently engage. The vehicle was taken bluebonnet jeep (283 ih 35 east, new braunfels, tx 78130) where the failure was diagnosed and the contact was informed that the u-connect system needed to be replaced. The vehicle was not repaired due to the warranty being expired. The manufacturer was notified of failure and confirmed that the warranty was expired and that any repairs would be at the owners expense. The approximate failure mileage was 38,750.
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the front dashboard panel developed a bubble. The bubble started at the top of the dashboard and traveled to the middle of the dashboard. The bubble caused certain features to switch on and off independently like the radio, the air condition, the navigation system, and the defroster. The contact was unable to see out of the windshield while driving and pulled over because the defroster was inoperable. The contact took the vehicle to love chrysler dodge jeep llc (1259 e main st., alice, tx 78332, (361) 356-7928) and was informed by the dealer that the warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 70,000.
Back up camera stopped working. Does not come when transmission is in reverse and will not work from apps on screen. The radio doesn't shut off either.
While in motion the display will freeze, and remain on and frozen even when vehicle is put in reverse, and after the vehicle is turned off, and turned on again. The last screen it was on remains. This has happened on multiple occasions last time was november of 2019, it recently happened in august 2020.
Started out with having issues with the radio screen not coming on just the jeep logo would show up. Then it progressed to the screen and radio would restart as I'm driving and occasionally would make a loud beeping noise out of nowhere. Went to start my car and all the lights across the dash would flash and change colors (from a blue to orange) and the car will not start. Now nothing works at all on the car and I can't get the car to start. Car is completely dead.
Here are times when I have pulled out (with various people in the car) most recently my 13 year-old-son, who was screaming, "dad what are you doing, we are about to be hit," and the car has completely shut down. (no interior lights, or running engine) quick thinking saved us from a major disaster. We were almost t-boned last week because of this problem. This would not be the first time for this problem. Problem #3: while driving, I pulled out from my street, a red light or parking lot and the transmission did not engage, the engine revved (without moving) and again, I was almost t-boned. It happened again this morning. Problem #4: there are times when I am traveling up or downhill, the transmission will wind out, the tachometer will spike and then the jeep makes a knocking noise and then I can continue. You could drive the car for months and then all of a sudden it happens. Problem #5: I was backing into my driveway, the back up camera stopped working and my jeep completely shut down. This happens on more than one occasion and has no precursor to when it is going to happen.
Tl* the contact owns 2018 jeep grand cherokee. The contact stated while vehicle was stationary, the vehicle failed to restart. The contact attempted to restart with battery charger, which caused the vehicle outer rim headlights to illuminate but failed to restart. The contact stated he feels unsafe in vehicle due to the location of the battery under the passenger seat. The contact stated no warning light was illuminated. The contact stated an unknown dealer was contacted however, no assistance was offered. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 3,990.
Not a safety issue, but a extremely frustrating and widespread issue. Fm radio signal issues. Fm radio cuts in and out. I found a forum with dozens of other owners who had the same issue. Radio works fine for xm/sirius and am. Seeking through fm stations, the radio doesn't find any signals strong enough to stop on. I'm in an area with strong fm stations and have never had issues on other radios in any of my vehicles.
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the battery overcharged while the vehicle was driven. The contact was also unable to cancel the cruise control function which caused the vehicle to independently accelerate on several occasions with the check engine warning light illuminated. The vehicle was taken to five star chrysler dodge jeep ram of warner robins located at (2817 watson blvd, warner robins, ga 31088) where the vehicle was repaired under the federal safety agency campaign number: 18v332000 (electrical system, vehicle speed control). The contact stated that the failure recurred after the software update was performed. The manufacturer was notified of the failure. The failure mileage was 29,000.
The main jeep battery had a thermal runaway and melted to the point it started a fire. The battery is located under the passenger seat and melted the battery cover, seat cover, carpet,seat trim.both battery cables jeep would not cover this under their warranty. 2018 jeep warranty statement from the date of purchase, a jeep basic limited warranty (or jeep bumper-to-bumper warranty) covers the cost of repairs throughout most of your vehicle. It also covers the cost of parts and labor due to defective materials, workmanship, or factory preparation. A basic warranty also covers jeep roadside assistance for towing to a dealership during the first three years or 36,000 miles, whichever comes first.
Tl* the contact owns a 2018 jeep grand cherokee. While driving 60-65 MPH the vehicle failed to accelerate and loss motive power. The traction control warning light was illuminated. The vehicle was taken to town and country car and truck center 10 craft dr, alamosa, co 81101, (720) 230-5846, but was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 28,000.
Radio signal comes a goes very randomly. Volume fluctuates for no reason. Car and be started and radio will be fine and next it wont work at all with all static. This has been happening since we purchased the car a year ago.
On multiple occasions, while traveling at varying speeds, the entire dashboard and infotainment system have shut down for anywhere from several seconds to several minutes. The engine has not shut down, but there has been a noticeable lack of power following these events. This has occurred while maneuvering through a parking lot, traveling on a highway, through a downtown city street and on country roads. The events have occurred at varying times of day and during varying weather climates. The initial occurrence was in june 2019 while traveling on the highway. The vehicle has been to the dealership multiple times for service for this issue, yet the problem continues to occur. They have replaced a backup battery to the start/stop, as well as the button, in efforts to locate and solve the problem.
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the radio/infotainment system controlled several functions in the vehicle, including heating and air. The contact stated that on several occasions, the infotainment system overheated and caused several of the electrical functions to become inoperable. Also, on occasion, the heat or air would activate independently and could not be turned off. The contact stated that the radio would then attempt to reboot until the battery discharged. The vehicle was taken to garden city jeep (283 n franklin st, hempstead, ny 11550, (516) 336-4712) to be diagnosed and the dealer was able to duplicate the failure. The infotainment system was replaced; however, the failure recurred. The vehicle was also taken to east hills jeep and bayside jeep in new york for additional inquiries. The manufacturer was notified of the failure. The contact was informed that the infotainment system was safe to operate at 80 degrees; however, the temperature of the infotainment system showed at over 100 degrees during operation. The approximate failure mileage was 16.
Similar to multiple reviews posted here, 2018 jeep grand cherokee shuts off completely while driving. As of this date 12.18.2019 I have experienced my car shutting off entirely at street to highway speeds (25-65 MPH) being unable to restart multiple times (5). As a part of restarting the vehicle one is prompted to place the vehicle in park and activate by pushing the start/stop. - couple of issues there 1) you have to somehow manage to get your vehicle out of the middle of a busy street/highway which likely wont happen. 2) when you realize you cant get into a safe area and put your car in park to attempt restart, the vehicle does not restart at all. This leaves you and your vehicle completely stranded and locked out. Putting personal safety and the safety of everyone else in a highly dangerous situation. And then the cops come tell you they will tow you at your own expense. - I have been lucky enough to jump the vehicle all of the times I have been stranded. Let me be the first to tell you that two cars stopped dead in the middle of a highway performing a jump is 100% a life threatening situation. Now, the vehicle also likes to decide that it just doesn't want to start at erratic intervals. I have now 3 times experienced my vehicle just flat out not starting.once right in the morning at work, once at work trying to go for lunch and the final time being at lunch. It's become painfully clear that the dealership has no idea what is wrong and they are now sending me out on labrat excursions hoping they fixed an issue they cannot identify. They are doing this knowing full well that the cost of failure could end up being my life.
Radio goes out of control. Changes stations by its self and the volume goes up and down on its own as well. Additionally, I'm unable to connect the bluetooth system. This happens when the vehicle is either parked or moving. Taken my vehicle to the dealership twice without resolution.
An issue relating to electrical or power train causes the vehicle to stall and remain in a no start condition. Without warning, the vehicle is completely without electrical power while driving and the vehicle becomes unable to be controlled. This vehicle was manufactured 9/2018, purchased 12/18. This incident happened while driving the vehicle on the interstate at a speed of 45-55 MPH on 5/31/18 and again while driving at 30-40 MPH on a city street on 10/18/19. Both of these incidents were terrifying and thankfully we were not involved in an accident. The only service that has been performed (oil changes and these two issues) was completed by the dealership where it was purchased. Both times the vehicle failed, the dealership discovered that the master fuse was "blown" and the replaced it. This is an unsafe vehicle that I am now forced to pay for and drive myself and my children around in not knowing when it will shut off and I will no longer be able to control the vehicle or move from the flow of traffic. When calling the manufacturer, I was told that the recall number u87 / the federal safety agency id 18v524000 did not include my VIN number although the description is exactly the same. This recall explains that the dealer should replace the powertrain control module because it may be equipped with a voltage regulator chip in the circuit board that may fail causing a stall or no start condition and potentially causing the vehicle to stall while driving and cause a risk of crash. Yet, the dealership is unwilling to do anything to resolve the issue because the recall does not include this VIN. The manufacturer refuses to acknowledge this issue and this is my only recourse until the issue happens two more times, I survive being in an inoperable moving vehicle and can file for lemon law rights.
As I turned into a gas station after driving highway speeds, the vehicle stalled out. I lost power steering and brakes. The dash began flashing put vehicle in park to start. I had to come to a complete stop, place the vehicle in park and then restart it. The vehicle has approx 3800 miles on it with a fresh oil change from the dealership, frontier dodge. After restarting, the vehicle ran fine.
Have owned the vehicle for a little more than a year. Three times I've heard gear grinding when I put the vehicle in reverse, I immediately put my foot on the brake put the vehicle back into park waited a few seconds with my foot on the brake before putting the vehicle in reverse again. Took the vehicle to the dealership to be looked at (checked out) but because they couldn't get the vehicle to grind gears in reverse they said there was nothing they could do and had me pick up my vehicle. Also while driving it on one occasion I smelled a smell of electrical burning. Unknown where it is coming from on my vehicle. I'm getting fearful of driving it.
Tl* the contact owns a 2018 jeep grand cherokee. The vehicle stalled while driving the contact was stranded for approximately 10-15 minutes before vehicle resumed proper function the stop/start feature was inoperable the contact stated that while stopped in traffic, the auto stop/start feauture became inoperable. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The contact was unable to turn the vehicle off or switch the vehicle into gear. The contact stated that after approximately 10-15 minutes the vehicle resumed normal functionality. The vehicle was taken to joey accardi chrysler, dodge, jeep, ram, 909 federal hwy, pompano beach, fl 33062, (954) 943-6700, on three separate occasions to be diagnosed. On the first occasion the contact was informed that a wiring harness failed and needed to be replaced. On the second and third occasion the vehicle was diagnosed, and the contact was informed the secondary battery that controls the stop start feature was depleted and need to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 2,000. *tt
Power driver seat adjusts forward while I am in motion. Dangerous driving condition occurs when I am crammed up against the steering wheel. At dealership x 2 with no resolution. They claim to have performed a memory and software reset.
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