There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago.
2018 Jeep Grand Cherokee electrical complaints
Page 8 of 12: complaints 191 to 220 of 339, newest first, as owners wrote them.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273.
The Uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I’m told to fix Jeeps manufacturers defect, I have to pay over $2000 out of pocket. This should be unacceptable to allow Jeep to do this. I’m afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident
Infotainment system has multifocal ghost-touch inputs. The screen will randomly start activating car systems (calls, directions, change temp etc.) through the center console touch-screen. It is as if the screen has a mind of its own. The center console with pick a point and constantly push that point over and over again until you stop and turn off the car for several hours. You cannot disable it and it is a danger while driving. (This has happened at least 2 dozen times)
Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.
The UConnect touch screen is delaminating and causing the radio to “ghost touch” things on its own. For example, while I am driving it will call random people, turn on the heated seat, change radio stations, redirect the map, turn up the heat in the summer time, etc. This is a major safety concern as it causes huge distractions while driving. Unfortunately, this seems to be a common issue among Jeep owners.
The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!
Infotainment screen turning itself on and changing displays without interaction distracting the driver. Jeep says there is no safety recall so they are unable to do anything to help without requiring me to purchase a full new radio unit for nearly $2000.
Infotainment center touch screen randomly switching screens distracting the driver, and making it difficult to access controls for the safety features in the settings due to random phantom clicks on the screen.
What component or system failed or malfunctioned, and is it available for inspection upon request? - Main infotainment screen. Yes, it’s available for inspection. How was your safety or the safety of others put at risk? - The screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn’t select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.
8.4 inch screen in jeep is ghost touching buttons switching from different settings automatically. Screen will turn on and off different features automatically to include back up camera, climate control, radio and Bluetooth. This is a safety concern because it requires me to constantly turn on and off settings that it is automatically switching between. I have yet to take the vehicle into a dealer but have talked to the dealer and jeep customer service and they are aware of the issue due to its frequency. The vehicle has not been inspected yet but problem is common and dealer and manufacturer are aware of the issue from the many different cars with the problem. Prior to the screen automatically activating different features the screen had began to delaminate.
Touchscreen is delaminating on the Uconnect system.
Radio changing stations on own and clock glitching!! asking for you want to change with constant glitching!!
The entertainment center screen is becoming delaminated and has randomly activates a touch, causing the screen to switch rapidly through different menus without anyone physically touching it. This causes a severe distraction when driving and renders the screen unusable (which is not just entertainment, but also contains navigation, climate control, hands-free information, etc).
The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won’t do anything because I’m not the first owner of the car and that it can’t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.
The screen on the infotainment system starts starts clicking randomly by itself, causing a huge distraction while driving. It started three years into ownership of the vehicle, which I purchased brand new, when I noticed a bubble and occasionally would click random buttons by itself. The bubble is now bigger and the random clicks happen 100% of the time as soon as the car is turned on. It will randomly call people, or change my location while using the navigation, which I have to click the relocate button. This will go on forever until I turn off the screen, therefore I have to use my phone. There are plenty of complaints from other Jeep users with the same issue. The cause is the screen adhesive delaminates. This is a huge safety issue that needs to get fix asap. Unfortunately, Jeep charges a lot of money to replace a defective unit.
My 2018 jeep grand cherokee stirling. My radio screen is changing songs/station and calling people on its own. infotainment issue.
Screen first started delaminating after 2 years / 18000 miles, but remained functioning so didn't act at the time. This week (3.5 years / 31000 m) while on a roadtrip the touch screen started randomly 'pushing' options on the screen. It started heating the seats, dialled 911 and started changing the navigation, all while I was on the highway with no way to exit. Had to make an emergency stop alongside the highway where it was not safe to stop but could not disable the screen or stop it from dialing random phone numbers. Had to break off my vacation and turn back home. Car is now in the shop (Jeep Kearny Mesa San Diego) for diagnosis. Service specialist tells me it could be a 3000 dollar repair out of pocket. I bought this car new at this dealership, but if this is not covered I'll not buy FCA again.
The radio/phone/climate control display is de-laminating, and I'm starting to get "ghost" presses which can accidentally make phone calls, adjust the climate control, etc. This can cause distracted driving. This is being reported widely online and dealerships are aware of the issue. https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ https://www.jeepforum.com/threads/uconnect-delaminating.4439701/
My Jeep Grand Cherokee (2018) Unlimited has a screen delamination issue where underneath the LCD screen there's a liquid leaks out causing phantom touches on the screen resulting in various apps and settings get opened and changed. This seriously caused safety issues as the settings get changed and distract the driver. Random phone calls would be placed, map settings would change and redirect. I have researched on various Jeep forums and there are also multiple cases of Jeep owners who encounter similar issues. This is a safety concern and Jeep should issue a recall to fix the issue. I also believe this is an issue across multiple products from FCA. Here are the links to issues being reported by Jeep Owners: https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/page-11#post-2021336035 https://www.jeepgarage.org/threads/radio-screen.236450/#post-2021335380 https://digitizerdepot.com/blogs/posts/delamination-and-bubbling-peeling-of-8-4-uconnect-touch-screen-is-a-major-problem-on-chrysler-dodge-jeep-and-ram-vehicles https://www.jeepforum.com/threads/uconnect-delaminating.4439701/ https://www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ Thank you for your reading and understanding. This is frustrating as Jeep ignores such a widespread issues, especially this is a safety concern. Joe
While driving on highway climate control temperature kept switching, and would not allow me to put defroster on making visibility increasingly difficult. Also the vehicles screen will randomly display the backup camera while driving at high speeds. This is all due to a known lamination issue with this model jeep.
About a week ago my screen started pushing/clicking/changing screens by itself. The screen is going crazy, switching calls, randomly calling people, scrolling through contacts, pushing buttons all over the place, changing songs, turning seat warmers off and on. I took this to my dealership and they confirmed it was a defect in the radio and to replace it would cost me over $1,000. After more research it turns out there are many other people with this same problem for the 2018 model jeeps. This is a serious safety concern as you're trying to drive down the road and can't pay attention because all sorts of buttons are randomly being pushed and the screen is going crazy back and forth to other screens. I would hope that Jeep would correct this issue at their expense as it is a defect on their end and causing serious safety concerns to not just me but other drivers with the same issue.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the engine was overheating. Additionally, the check engine warning light illuminated. The vehicle was taken to the local dealer and the contact was notified of a failure with cylinder #5. The vehicle was repaired. The contact stated that the vehicle operated as needed; however, the sensor software update failed to perform as needed. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.
The Uconnect system is malfunctioning. This seems to be a manufacturing defect, which is known to be quite common in Chrysler vehicles. The problem causes their navigation system to be inoperable, the system to dial 911 voluntarily, the back up camera to be inoperable at times, the climate control to be inoperable as well as various other issues which have become a safety hazard while operating the vehicle. The problem has been reported to the dealer as well as well as confirmed by the dealer.
The jeeps radio failed that controls safety features in the vehicle this was caused by a delaminating touch screen. The touch screen would select options on its own including safety and driving settings due to this defect. It is widely posted about in 2018 Jeep Grand Cherokee vehicles with this display. Mopar customer support denied the claim to reimburse me for the radio because I was not the original owner. As the second owner, ive been put in a financial loss for a 1,000 dollar radio that controls all the safety features in the vehicle.
Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Jeep customer care says the only option is for owners to pay $1,000 to replace the unit with a dealer. This Jeep Overland is a 2018, and the problem appears to be endemic among Jeeps. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.
Touch screen in Jeep is delaminating. The delaminating has now caused the screen to malfunction. The screen is unusable and continues to cycle on its own through different stations, different calls, the seat controls, the back up camera (which is very disorienting on the highway) and through the apps.
Electronic radio unit constantly flips around to different areas beeping all the time. I think it is called phantom touches. It will change radio channels, affects climate control by turning up heat to 82 degrees, turns on backup camera while driving down the road at 70 miles an hour, constantly changes radio stations, doesn't allow you to use navigation system, plus many other things. I believe this is a known issue as I have seen many complaints on the internet and my dealership also has customers complaining about their cars. I have also made my dealership aware of the issue. They say there is nothing they can do as there has been no recall. There needs to be a recall on these as it is very dangerous to be driving when these things are occurring. Very distracting and you are unable to do anything about it. Sometimes you have to pull over and shut the car off and turn it back on to see if you can correct it but many times it keeps on doing the same thing.
The battery under my passenger seat caught on fire. The car was completely turned off and parked in my driveway. When I went to leave I opened the car door and black smoke was rolling out. 30 minutes prior I drove the car and there was no warning lights or issues. It was driving like normal. The car is currently being inspected by Jeep and my insurance. My husband and I's safety would have been at risk if we did not catch the fire as soon as we did, not only our lives but it could have hurt our neighbors who live close. As we were outside working when the fire started you could not smell or see the smoke coming out of the car.
The uconnect8.4" radio touch screen has started to delaminate causing the radio and other controls such as the seat heaters and air conditioning/defrost controls to act erratically casing a distraction while driving the car.
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