Tl* the contact owns a 2019 jeep grand cherokee. While driving 72 MPH, the contact heard an abnormal bang noise and the vehicle stalled. The vehicle was able to restart and was driven to tallahassee dodge chrysler jeep ram fiat (3987 w tennessee st, tallahassee, fl 32304, (844) 280-9221) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,300.
2019 Jeep Grand Cherokee transmission complaints
Page 3 of 3: complaints 41 to 47 of 47, newest first, as owners wrote them.
Purchased a 2019 jeep grand cherokee 1 month ago that had less than 3,000 miles on it. Yesterday when driving home from work, we were going roughly 40 miles an hour when the car came out of gear and lost all power to the wheels. Pulled the car to the side of the freeway and transmission locked up . Had vehicle flatbedded to dealership where the trans had to be manually disengaged to get of the tow vehicle. This vehicle has 4,000 miles on it.
Transmission shifts hard and rough. Mainly shutters the entire car when the automatic trans downshifts from 3-2-1 gears. Very noticable from 2-1 gear. Will almost surge/jump the car from these two gears. This can be a hazard as if I was to stop fast it will jerk the entire car and almost lunges the car forward when doing so. This car was bought july 27th, 2019, with 2k miles on it. Took it into the dealer and of coarse they deny any issue as they would be out thousands of labor dollars if they were to fix 1 car. So it's too easy for them to pass off that it's fine.
Car stalls when decelerating. Happened on residential streets only as we refused to take the highway for fear of an accident. Although this is for the jeep cherokee this describes the incident perfectly: https://www.freep.com/story/money/cars/chrysler/2018/10/31/2-4-liter-2019-jeep-cherokees-recall-stalling/1836821002/
Vehicle lost power on highway @ 65 - 70 MPH. Operator was using cruise control to increase and decrease speed in heavy traffic. Operator pressed the cruise off button and the vehicle lost power to idle and would not accelerate. Operator pulled over and switched the vehicle on and off several times over about 5 minutes before vehicle wold operate normally again.
Refer to complaint #1184392 2019 jeep grand cherokee.(1) after TCM replaced at 1300 miles 3/1/2019. (2) internal valve body kit installed in transmission 1456 miles 3/12/19 to 3/22/19 parts had to order. (3) transmission ordered 4/3/19 @ 1589 miles.in service date 10/11/2018. Took delivery 10/13/2018. After all this trouble I was driving normal city road april 2,2019 vehicle would bang thump like backlash after complete stop in transmission felt in entire vehicle. The vehicle felt like no gas response to move in gear then. I came to stop at light to turn left car in drive running.vehicle would not move at all. Stuck dead in road. After trying everything to move vehicle I got off 3 lane road to driveway of senior residence home.vehicle running to stay warm it did it again would move in any gear. Flatbed came to take to dealer since they just did valve kit in transmission 13 days previous and 156 miles approximately.) after all these experiences I've had in little time and mileage occured this new 2019 jeep grand cherokee is unsafe with all these transmission troubles. Transmission never knew when to shift normal since 1000 miles. Erotic shift with noice and thump after stopping , feels like no gas to move vehicle in gear driving. Took a turn and felt like out of gear no response in gas fuel pedal, times of acceleration it would lag then extreme take off and jolt you forward. Shall be also registering complaint with fca and issue of new car lemon law.
On startup when cold. Transmission is weird hard shifts. Seems to not know what gear to be in. Sudden stop in transmission between 1st. And 2nd. Gear.vehicle at 1300 miles took to dealer they test drove one mile (1) advised me of tsb report from jeep in motion with transmission. Adjustment to control shift is even worse than before. Jerky and almost dead drop in transmission on brand new vehicle is hard to believe. Like to see tsb report. 20 plus years auto mechanic myself.dealer did experience the trouble I have with vehicle. In a one mile road test. Dealership did not close out work order. Will mail me copy of work order. Still waiting since febuary 28.2019 service.
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