See attached document for complaint.
2022 Jeep Grand Cherokee driver assistance complaints
Page 3 of 3: complaints 41 to 58 of 58, newest first, as owners wrote them.
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
A service was scheduled to repair the rear view camera visibility in which the dealership failed to complete. The recall repair performed did not fix the situation. The rear view camera still shows up as a blue screen as well as the parksense sensors not working at all. This is a huge safety issue as nothing is shown when backing up and no sensors work. This problem occurred randomly while starting the vehicle and has not worked since then.
While passing through an intersection the AEB brought the vehicle to a full stop despite no forward traffic or obstructions. Warning system lights lights for other systems (traction control, airbags, etc.) lit up in the dash. A vehicle traveling behind nearly collided in light of the unwarranted braking. After coming to a complete stop the vehicle released the brake on its own and shut off the other system warning lights. Normal operation ensued.
My vehicles electrical system has completely stopped working due to a software update that Jeep is applying to their vehicles. For some reason my vehicle is not up for recall for this issue.
[XXX] I was backing out of a parking spot on the 4th floor of the parking garage at work when my car displayed an SOS on the radio monitor and then my Jeep Grand Cherokee shut off and would not restart. I then had to call parking for my job to redirect traffic because I was preventing other vehicles from exiting the garage because my vehicle was unable to restart and I had to have it towed back to the dealership in Waynesboro GA and pay $120 to have this done. i waited over an hour for a tow truck to come and it is still unclear why this keeps happening. I am afraid that the next time it happens I may loss my life. I also called the dealership and Jeep wave to see if there was a way to restart the Jeep but no one was able to assist with the request. The vehicle is really becoming a problem for me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving on the highway with the adaptive cruise control set to 77mph, the forward collision alert went off and tapped the brakes while passing a vehicle towing a trailer in the lane to the right. looking back at video on my dash cam, there was nothing in the road that should have set off the warning and the other vehicle was within their lane the entire time. I have had several false warnings in the past but this was the first time it applied the brakes.
Started engine and had no power steering plus all warning lights on dash
- my spare tire, lane assist, and/or emergency breaking, which none went into effect during the incident. - I was forced off the road where I collided with a parked car on the side of the street, which led me to being taken by ambulance to the local hospital. - Not yet, my vehicle is currently at a body shop being repaired. - I asked my Insurance to investigate when they went for the appraisal, but am unsure if it was done. - No warnings were given prior to the collision.
My car just put on the emergency brakes/forward collision warning while I was driving down the road out of nowhere and slammed on the brakes.
Power steering would not work said to service blind spot unavailable and service electronic stability control
Power steering and other warning lights, including blind spot monitoring and lane assist, came on in a Grand Cherokee. I was unable to move the vehicle - the power steering was locked. Fortunately, it wasn’t on the road, but the driver was stranded until able to get the vehicle started eventually. The issue with the power steering is concerning, especially while driving. The engine light has remained on since.
The Forward Collision Warning light comes on display cluster during start indicating it is turned off. Adaptive Cruise Control does not appear to be working because it doesn't give warning upon closing in on the vehicle in front of my vehicle and I have had to react by tapping brake to turn the cruise off. Parking Collision Warning works intermittently. These problems showed up after a software update done at dealership. When I took it in recently was told they could not find any problems.
Vehicle sets automatic brake when backing up. The back up camera turns red as if something was blocking when nothing is there. When attempting to go in reverse the car kept stoping on its own and putting the emergency break on. It took multiple attempts to get out of the parking lot and has happened more than once.
Had multiple close encounters with vehicles in front of us suddenly stopping and no response from system, Also front parking sensors do not indicate when approaching an object until almost in contact, might get a visual on dash cluster, then a the audible afterwards, long time in between Getting back in vehicle and starting ti leave, now sensors are both visual and beeping One more item, using the self parking feature, gad to apply brakes before feeling that our vehicle was going to hit vehicle behind us in spot
Twice in the last month I was driving to work on a two lane road without any objects in the roadway and the forward collision warning system automatically applied the breaks hard enough for my coffee to splash out of my coffee cup. It occurred at almost the same spot on the road. However, I drive this road at least twice a day. I'm concerned that it might apply the breaks randomly while driving on the highway, thus causing an accident. I have reported it to the dealer. Despite me relaying my safety concern to them, I am unable to get an appointment until July 8th.
From the time the vehicle is started, there is an approximate 15 second delay for the backup camera and rear cross traffic alert to display a live view when in reverse and the vehicle is in motion. I.E. putting the vehicle in reverse immediately after starting the engine will show a frozen, then 1-2 second delayed view of the actual image when in reverse. This problem happens any time the vehicle is started, and corrects after about 15 seconds, when finally an actual live view is displayed by the backup camera when in reverse.
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