The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns, the vehicle was subject to manufacturer recalls related to the high-voltage battery system, including warnings regarding battery overheating and potential fire risk. Recall-related service was performed by an authorized dealer; however, safety concerns persisted after service was completed, and confidence in the safe operation of the vehicle was not restored. The ongoing nature of the electrical and hybrid system issues, combined with recall notices involving battery fire risk, created a safety concern for continued use of the vehicle, particularly due to the possibility of vehicle malfunction or battery-related hazards during normal operation or while parked. No crash or injury occurred, but the condition raised ongoing safety concerns. The issue has occurred more than once and was not permanently resolved despite dealer inspection and recall-related service.
2022 Jeep Grand Cherokee electrical complaints
Page 3 of 6: complaints 41 to 70 of 131, newest first, as owners wrote them.
The contact owns a 2022 Jeep Grand Cherokee. The contact was electrically shocked while touching the vehicle on two separate occasions; while opening the driver's side door with his right hand, and while his hands were on the steering wheel. The contact also stated that while driving 45 MPH, the vehicle shut off without warning. The contact was able to restart the vehicle, and the vehicle returned to normal functionality. The contact later received notification of the federal safety agency Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was advised to not park the vehicle in the garage and to not charge the vehicle. The failure mileage was approximately 16,000.
The contact leased a 2022 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed to the dealer, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact requested a loaner vehicle. The contact was given a case number. The manufacturer stated that no local dealers were able to provide a loaner vehicle. The contact was informed to seek alternate transportation until the remedy became available. The contact had not experienced a failure.
The contact owns a 2022 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was included in the federal safety agency Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V741000 (Electrical System); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact was informed that the repair could not be performed until parts were available. The contact was informed that she would receive a call back several times, however the contact had not yet received a call back. The contact had been waiting for a month for a call back from the manufacturer. The contact had not experienced a failure.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V741000 (ELECTRICAL SYSTEM). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that there was an abnormal sound coming from the rear suspension after the vehicle was purchased. The vehicle was repaired several times; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100.
The vehicle losses propulsion. The EV battery drains rapidly. Electronics and hazards will not turn off at times. The head unit screen and user interface is unstable and in consist. Instrument cluster provides has had previous failures.
How many recalls does one vehicle get in 2 years of ownership get before they take car back? This is the absolute worst vehicle I have ever owned at $64,100 price tag. We went through this battery recall last year at this time and could not use hybrid system for 5 months and had to park outside until recall was performed and god forbid you take grandkids anywhere in it, and with all the countless other problems that are so speratic they cannot fix.Recall number 95B, when weather was finally warm enough for them to perform the diagnostics on it, it was deemed okay. Now I get another recall for same thing and once again it is a fire hazard again and no fix is available according to recall info. So people are suppose to drive around in a $64,100 vehicle that could go on fire and cannot park in garage or use hybrid system for its intended use. Tonight s weather is suppose to be -10 degrees F in Iowa and we keep having problems with the heater blowing cold air and have taken it to dealership for total of 10 days trying to figure this problem out with no resolve yet. When does someone finally say is enough is enough? They have had my Jeep in their dealership 34 days total not counting recalls trying to resolve why the power steering goes out and all safety devices are offline and nnobody can resolve these issues so it is a total crap shoot every time you start it up! The fire hazard thing really bothers me being a past fireman and nobody seems to care, just park your car away from flammable material and structure, are you kidding me! What happens when you have kids and grandkids in this car? Somebody ha to help us! Internet is flooded with these problems with Jeep 4XE. Please help us out of this situation because Stellantis and dealerships do not care! You want your family riding this crap when heat does not work and windows fog over or start on fire while your driving or its sitting in driveway while you sleep? I tried to Lemon Law this last year so I have 70 plus docume
My 2022 Jeep Grand Cherokee has an active safety recall (#68C – 2020–2025 JL & 2022–2026 WL) related to the battery/electrical system. The dealership informed me that Stellantis does not have a repair or remedy available and does not expect parts until at least April 2026, possibly longer. This means the vehicle cannot be repaired, sold, or traded for over a year. I have been without the car since July 2025, since the last recall B273C-00 – Digital Crash, and now this recall, and have incurred rental costs, insurance, and additional car payments due to loss of use. This is a serious safety concern, and the extended delay is causing significant financial hardship. I am requesting the federal safety agency review the manufacturer’s delay in providing a remedy for this recall.
Driving home and car had a sudden loss of power randomly while driving. It would not restart until 5-10 minutes later despite multiple start/stop attempts. On the screen it stated to “plug in to condition battery.” We were in the left lane on a busy road with construction and were almost rear ended multiple times while car was not functional. Have had multiple issues with battery on this 4xe - did recent software update at dealer. I have taken it to dealer previously for battery code (service battery) and they stated they can see code, but unsure of what problem is. No warning lights prior to incident. It sounds like through reviewing on internet this is a common problem with 4xe vehicles and if it hasn’t killed someone yet, it certainly will. We did call 911 for assistance due to the vehicle being disabled in middle of highway, but no official report was made.
Yesterday, I had been traveling on the turnpike and was attempting to merge back on from a rest area when the Jeep entered "turtle" or "limp" mode without warning, indicating a failure of the hybrid system. The speed dropped instantly to 2mph and the engine kept revving, generating dark exhaust and a concerning smell (hot, different from regular vehicle exhaust smell). Eventually I was able to move back into the parking area and needed to be towed. I have yet to have it evaluated by a dealership as they are closed today. Following multiple previous hybrid system recalls since purchasing the vehicle Oct 2022, I've experienced numerous malfunctions of the hybrid system (taking it to the dealership multiple times to be evaluated after the "wrench" service hybrid electric system warning showed) over the last 6 months. Each time I've been told a "software reset fixed it" by the dealership. The problems with this hybrid system have been increasing in severity. Currently two recalls are in place due to these hybrid system issues (remedy not available). This was a scary, dangerous experience and I have no confidence in Stellantis resolving this issue.
Earlier this spring, when we started our 2022 Jeep Grand Cherokee, the language had changed itself to Italian, the units were metric, the ‘Forward Collision’ off icon was stuck on the dashboard. Also the paddle shifters did not work. In May, 2025, we paid $204.41 to Gary Mathews Motors in Clarksville, TN to ‘diagnose’ and ‘fix’ the issue. Fast forward to this month, and the issue happened again! They didn’t ‘fix’ anything. See forum where HUNDREDS of other owners are experiencing the same exact issues: [XXX] Also see Star bulletin regarding this issue: [XXX] From what I can see in the forums, there is no permanent fix for this issue. Despite this, Jeep/Stellantis keeps charging customers to ‘diagnose’ and ‘fix’ the issue which is a scam/fraud since they know there is no permanent fix. I have reached out to Jeep, and been promised follow-up from one of their specialists that never comes. I have all transcripts and promised timelines to expect follow up that never happen. I will attach photos where they admit they haven’t met the timeline for follow up that was communicated, and as of now, despite additional promises of communication/follow up I still have not heard from them. Having a forward collision system that does not function properly puts myself and others at risk. Also having a dash in units/language you do not understand is also a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while in park(P), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 MPH, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The vehicle was towed to the local dealer on several occasions, where the ECM and an unknown module were replaced. In addition, the system was restarted; however, the failures persisted, and the local dealer related the failure to the federal safety agency Campaign Number: 25V741000 (Electrical System); however, parts were not yet available for the recall repair. The contact stated that the vehicle remained at the local dealer, exposed to the weather for approximately 3 months. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,300.
I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.
Hello, I am reaching out to formally escalate an ongoing safety concern with my vehicle’s reverse guidance system, which continues to malfunction despite multiple service visits. This issue directly affects my ability to safely operate the vehicle and creates a daily hazard while backing up. I have already taken my vehicle to the dealership multiple times, and each attempt has failed to resolve the problem long-term. I have also contacted Jeep Corporate and was assigned Case Number, which has since been escalated to a case manager. However, the issue remains unresolved, and I am no closer to a permanent fix. This problem is especially concerning given the recent Jeep recalls involving camera, rear-visibility, and electrical/software issues. The recurring malfunction in my reverse guidance system appears to be directly aligned with the types of failures documented in these recalls, further reinforcing that this is not an isolated defect. At this time, I am requesting the following: 1.Immediate review and escalation of my case. 2.A definitive corrective action plan to permanently repair the reverse guidance system. 3.Confirmation on whether my vehicle qualifies for any recall-related repairs, software updates, or component replacements related to rear-visibility systems. 4.If the issue cannot be corrected, I am requesting that Jeep explore goodwill options, including replacement or repurchase consideration, given the repeated failures and ongoing safety risk. I have been patient throughout this process, but the unresolved malfunction of a critical safety system is unacceptable. Please respond as soon as possible with next steps. Thank you, [XXX] [XXX] [[email protected]] Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This vehicle is subject to Safety Recall 68C for battery fire risk. The manufacturer issued a directive to park outside away from structures and do not charge the vehicle due to extreme fire risk. Despite having an open case with Jeep, there have been three failed supervisor callbacks with no resolution provided. The remedy is not yet available. The owner refuses to drive this vehicle and refuses to allow his wife to drive it due to serious safety concerns. If the car catches fire while she is driving, there is fear she will not have enough time to protect herself. This is an extremely scary and dangerous situation for the family. Additionally, the owner fears the house could catch fire while sleeping because of this vehicle parked nearby, even following the manufacturer's parking directive. This recall creates an impossible hardship - the vehicle cannot be safely driven or charged, yet no buyback or replacement has been offered. The vehicle was recently purchased in December 2024 and now sits unusable at 39,000 miles due to this unresolved safety defect. The manufacturer has failed to provide a timely remedy despite multiple contact attempts. A full vehicle buyback or replacement with a non-affected model is the only acceptable resolution to this extreme safety risk.
The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am being required to use by brakes. Which can be very dangerous. It is causing another issue that I cannot recall at the moment. There is another issue with the settings of the vehicle randomly changing to Euro type metric settings. The clock changing to 24 hour, tire pressure changing to kpa? mph changing to kph, all the different unit of measurements changing over. Randomly, not at the same time but consistently every few weeks. At first it seemed like it was connected to a monthly software update, but now its random. The vehicle has been taken to a Jeep dealership in Sherman, tx about the issue of the Forward collision system and they fixed it. Then the problem reappeared a month afterward. I've called and they confirm that the correct US software is installed. I am the only driver of the vehicle, so no one else is changing the settings. I work a full time 9-5 job and do not work close to a dealership, which has become an issue for these matters. All the issues I have had with the vehicle seem to be related to them updating the software without my approval. Currently my vehicle has 71k miles on it and won't be covered by the 50k warranty. The warning light issue started after 50k miles.
Randomly, & without warning, the instrument cluster & Uconnect display will glitch and flicker off then on but switch into language I do not speak or understand (Italian). Coinciding with language switch, instrument cluster & radio display settings revert back to default settings, paddle shifter becomes inoperative (with no menu option to enable), forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change & menu option to switch units back to Fahrenheit gone, auto tilting mirrors in reverse off . ***This is clearly a dangerous situation because of all the functions &gauges that change while driving & the fact it is difficult if not impossible to recover from this due to the language of the setting menus, & the complexity of finding & navigating menus to try to wade through all the settings menus &change setting back, some items cannot be reset (like the FCA off lamp and temp units). I have taken it to the dealer for diagnostic, they found no error codes but found service bulletin S210800193 and S2108000221 performed IPC Customer programmable features Configuration to temporarily correct the issue, but it happened again 3 weeks later. I had to pay $254 for this service, and the issue isn't fixed. Here is an example forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins https://dot.report/bulletins/11006236 Because this is dangerous and very distracting while driving (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs.
While driving all warning lights were activated and power steering completely failed. The vehicle was in drive and fully charged
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer 7 times, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over two years. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On September 17th I was driving approximately 65-70MPH on the freeway when the dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! On October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. This time ,the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.
The main power window and power lock panel part number 68410642AC on the driver side door stopped working completely. Leaving me unable to open and close my windows and lock my doors.
This happened 4 tines before Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The car will cut off and loose power due to the battery issue It has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time They said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.
The electrical system of this vehicle is causing several issues putting the safety of me, my passengers and drivers around me at risk. Starting at 6,300 miles the vehicle had a temporary loss of power steering. After parking for a day the power steering returned, leading me to believe it was caused by an electrical/software code issue. There was a safety recall for the battery pack starting on fire while parked, driving or charging. No fix was available for quite a while and I could not charge the car or park in the garage. Shortly after having the computer updated to stop it from spontaneously catching fire I have been getting a warning light saying to maintenance the hybrid system, and is accompanied with a momentary loss of propulsion. This happens without warning every 150 miles or so. The dealership said it had a ‘digital crash’ code and was not able to reproduce, but I have video evidence of the warning lamp coming on and then clearing itself. There is now a safety recall issued for this exact problem with no fix available at this time. There are no warning lamps in advance of these issues occurring, only concurrent to the issue happening. I do not feel safe driving this vehicle. Past experience tells me I could lose propulsion and/or steering at any time. I need to drive to work, it is unrealistic to not drive my vehicle until a resolution is found for the current round of safety recalls. I am afraid this vehicle is going to kill someone.
While driving 65-70mph on the Interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven’t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.
The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through the federal safety agency Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling in a parking lot, the contact attempted to accelerate, but the vehicle failed to accelerate. The contact was unable to move the gear shifter, and the vehicle could not be turned off. The Service Hybrid System and the Battery Failure warning lights were illuminated. The failure lasted for 45 minutes to an hour before the vehicle started functioning properly, and the warning lights were no longer illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred a second time and lasted for a shorter while. The Service Hybrid System warning light illuminated intermittently. The vehicle was returned to the dealer, who was unable to determine the cause of the failure. While at the deal, it became known that the VIN was included in the federal safety agency Campaign Number: 25V576000 (Electrical System); however, there was no part available for the recall repair. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,900.
Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system
Issue Summary: My vehicle repeatedly shuts off electric mode after displaying a warning message: “Service Hybrid Electrical Vehicle System” followed by “Electric Mode Temporarily Unavailable.” Also, sometimes there is a jerking/short loss of power while the engine cuts on that is not smooth Service History: The vehicle has been in the shop multiple times for this issue. On March 10, 2025 and August 18, 2025, I brought it to Butler Jeep in Beaufort, SC. The dealership identified Star Case [XXX] (dated August 2024). However, as of September 2025, no fix has been provided by the manufacturer. A later revision (Rev C, dated January 2025) to the same star case was also reviewed, but the problem persists with no resolution. Additional Observations: When this error occurs, both my defroster and heater stop working. This creates a safety hazard, as I may not be able to properly defog or defrost the windshield. Concern: The manufacturer is not addressing this issue in a timely manner, despite multiple service visits and documented technical service cases. The recurring failure impacts both the safety and intended functionality of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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