Without warning or being given an option to reject the update, my vehicle was updated to settings that no longer offer paddle shifting or the ability to enable or disable the Pedestrian Emergency Braking (PEB) system. The latter results in being unable to turn off the Forward Collision Off light on the dashboard. The update also wiped out most of my settings and changed units of measure to the metric system. According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2022 Jeep Grand Cherokee electrical complaints
Page 5 of 6: complaints 101 to 130 of 131, newest first, as owners wrote them.
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am writing to report a serious concern regarding my vehicle’s sunroof drainage system. Recently, a professional repair shop confirmed that the sunroof drain hose had become disconnected behind the firewall. As a result, water leaked into the interior of the vehicle and caused extensive corrosion to major electrical components, including the wiring harness and fuse box located behind the dashboard. The shop provided an estimate of approximately $5,000 to repair the damage, all directly related to water intrusion from this detached hose. At no point was I ever informed—by the manufacturer, dealership, or in the owner’s manual—that the sunroof drain hose required any type of regular maintenance or inspection. This lack of guidance left me completely unaware of any risk of disconnection or the potential for serious water damage as a result. I am also aware that there was a class-action lawsuit a few years ago related to defective sunroof drainage systems in certain vehicle models, which caused similar issues. Given the similarity in symptoms and consequences, I believe this may point to a broader pattern or design flaw that puts other vehicle owners at risk as well. I respectfully ask that the federal safety agency investigate this matter as a potential safety or design defect. I am happy to provide photos, shop documentation, or additional details upon request. Thank you for your time and consideration. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
See attached document for complaint.
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to re-enable safety features, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer four times. They provide fix that last a week, then say there is nothing they can do and to wait for a possible software update, but none has come and it has been almost a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs and have all paperwork from the four Jeep visits. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In January work related to recall 95B was performed on the Jeep. The next day the issues started with a warning light indicating the Hybrid System needed service. The Jeep has been in repair for this issue 6 times and over 56 days with no resolution. It is currently in for repair. A buy back request was made but both FCA and the arbitrators indicate it is not a safety concern. There are safety concerns related to the Warning light as it appears to impact electrical communications in the vehicle. Repair notes indicate the communication issues. Also, power steering has stopped working and the engine has died while driving causing a rapid deceleration. Multiple users are reporting the same issues or additional impact related to the Hybrid warning light that started after 95B work.
Last week I was driving 70MPH on the highway when suddenly I got the red wrench icon with the message "Service Hybrid Electrical System" on the dashboard. After about 7 seconds I then got a "Put foot on brake and press start" message on the screen - while still going 70MPH on the highway. At that point the car died. I had no power - the accelerator pedal did nothing. Luckily, I was able to pull over to the shoulder and stop. Then I did what it said and pressed the brake + start button. The car came back to life, but I didn't have the full hybrid system - I only had gas - the car was not using any electrical power as the battery level remained constant and did not drop as I drove. I continued for another 20 minutes where I stopped for lunch. When I returned to the car it started up normally and continued to run normally after that. This is the 3rd of 4th time the red wrench icon with the Service Hybrid system warning coming up, but on the previous times the message went away after about 5 seconds and the car drove normally. This is the only time that it caused the car to completely die on my while on the highway. Apparently, this has been happening to a *lot* of people after Jeep issued a software update to address the 95b recall last year. Many owners are now afraid to drive their Jeep 4xe for fear of it suddenly dying on the highway at high speeds.
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine powered down unexpectedly, a red wrench and lightning bolt warning appeared, and the vehicle shifted into park on its own. I was unable to restart the vehicle immediately, creating a severe hazard. These shutdowns were preceded or followed by system warnings including “Electric Mode Unavailable – Service Required,” “Active Driving Assist Unavailable,” “Night Vision Unavailable,” “Traffic Sign Assist Unavailable,” and “Tire Pressure Monitoring Unavailable.” These alerts began appearing within weeks of purchase and have persisted intermittently, sometimes alongside performance issues such as sudden jolts at highway speed. The CDJR dealership in Northern California and various manufacturer (Jeep/Stellantis) technical advisors have inspected the vehicle multiple times. A software defect has been identified and confirmed by Jeep, but no fix is available. A Technical Service Bulletin 08-003-25 dated January 8, 2025—before I purchased the vehicle—acknowledges this issue. Despite this, the vehicle was sold to me, and I was sent home with it multiple times even after reporting these failures. The dealership and manufacturer technical advisors now consider the vehicle unsafe to operate and will not return it until a software update is released. The vehicle is currently at the dealership and available for inspection upon request. Supporting documentation including service records, warning light photos, and communications with Jeep Customer Care and the dealership, can be provided. I urge the agency to investigate this matter due to the confirmed safety risk and lack of timely resolution.
What component or system failed or malfunctioned, and is it available for inspection upon request? When driving down a busy road, the car completely stalled with loss of power steering, unable to accelerate or brake, power completely lost in car with all safety lights illuminated on the dashboard. Eventually brakes returned, able to stop car. Unable to restart and loss of power for windows. After several attempts, restarted car with warning lights still present- moved to side of Road. Currently at dealer for inspection- stated that problem was "digital crash input code failure" and that there is not a fix for this at this time. How was your safety or the safety of others put at risk? Car stalled with complete loss of control in the middle of traffic, while accelerating at approximately 15-25 mph. This could have caused an accident, but luckily did not. However, car was stalled in traffic for about 30 mins and unable to move car at all- blocking traffic on busy street. If happened on highway, could have been much worse and also had the potential to cause an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by dealer, and said that there is "no fix". According to them, all recalls have been fixed in this vehicle prior to incident and should have fixed this problem by replacing the battery. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Vehicle has been inspected by both dealership service and Chrysler/ Stellantis engineers. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was 1 warning light message about "EV system hybrid control" needs service, but disappeared after 30 seconds and this appeared about 1 week prior to incident.
After software updates the language switches (English to Italian). The cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), the forward collision warning (fcw) lamp turns on stating that it is not working, with no way to fix, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. The head unit will randomly restart.
Subject: Defective Hybrid System – 2022 Jeep Grand Cherokee 4xe Overland – Sudden Power Loss Vehicle Info: •Year/Make/Model: 2022 Jeep Grand Cherokee 4xe Overland •VIN: [XXX] •Issue: Recurring digital crash input fault ([XXX]) disabling hybrid propulsion. •Safety Risk: Sudden propulsion loss while turning or on highway, placing driver and others in danger. Incident Summary: •First occurrence: Feb 2025. •Latest confirmation: May 2025 (work order on file). •Dealership confirmed fault and noted possible ORC module replacement if the code returns. •FCA STAR bulletins (S2208000154 & S2408000063) acknowledge the issue but state no official remedy is yet available. •FCA refuses to declare vehicle safe in writing. Outcome: Vehicle cannot operate in electric or hybrid mode. This is not a warning light issue — this is a propulsion system failure that compromises basic driving safety. We respectfully request the federal safety agency to: •Include this vehicle/VIN in an investigation of known [XXX] cases. •Enforce disclosure requirements to inform consumers of unresolved critical defects. Attachments. Additional documents are available Upon Request: •FCA STAR documents •Work orders (Feb & May) •Arbitration decision and clarifications •Vehicle Photo Evidence INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- I received a "service hybrid system" light while driving (it only appeared for a split second and went away) and I took it to the dealership for troubleshooting. The dealership found a stored code of B273C-00. They contacted their Jeep engineers who have not been forthcoming as to what the issue is, but said the vehicle is not safe to drive, so I am not allowed to have the vehicle back (the same dealership has a 2nd Grand Cherokee 4xe with the same issue). Both vehicles are currently at the dealership and should be available for inspection. From my online research it seems to be tied to the vehicle's crash sensor and high voltage cable harness. There are also numerous other owners in online forums discussing the same issue with their Jeeps (Grand Cherokees and Wranglers). -As Jeep engineers are not allowing myself or others to drive their vehicle with this code, they obviously consider it a safety issue. The scary thing to me is, that had I not happen to see that quick flash of the "service hybrid light" I would be driving this unsafe vehicle without knowing it, as it did not turn on the check engine light, so I had no idea there was a stored code until the dealer checked it out. That means there are probably thousands of folks driving around at risk without even know there is a safety issue. -This issue has apparently been going on for months, as the other Jeep at my dealership has there for months now.
My car was showing a "service hybrid system" warning light in the months of April and May 2025 intermittantly along with a slight loss of power. I took it to the dealership and was told its a software issue but it's fine. Stellantis is aware of this issue but there is no fix. I brought it back a week later with the same concerns and reading the document the dealership gave me - the 95B recall fix apparently crashed communication modules with my ORC. I expressed safety concerns. The dealership once again cleared codes and told me it was safe to drive. One week later on May 8, 2025, I was driving home from work. Without warning, the car locked up and went limp in the middle of the road. I went from 35mph to 0mph without seconds. I luckily was not rear ended. The dealership opened up another case with STAR. I have since gotten rid of the car due to continuous recalls and issues. I did not feel safe in this car and I feared for myself as well as others on the road. I am only taking the time to report this because there is no fix, my dealership repeadily gave the car back to me (in the notes, it was to be returned to me on 5/12 with no fix), and others are having the same issue.
While the vehicle is in operation, and without warning, it loses all motive power and coasts to a stop. A warning message is displayed on dash: “Service Hybrid Electric Vehicle System.” The vehicle must be turned off then back on before motive power is restored. This is an extreme safety issue, if it were to occur at highway speeds amidst traffic, the likelihood of serious accident is high. Jeep dealer service says this is a known issue with many Jeep 4xe vehicles right now and no fix is known. This event has reoccurred more than 4 times. The most recent was 5/9/25.
Potential fire risk related to the high-voltage battery pack. Our Jeep Grand Cherokee 4xe had the battery recall done. The EV battery is discharging 25% each day when not in use. The temperature is 65 to 85 °f each day. I bought it into the Jeep Dealership and they had it for 19 days and did not address this issue. 25% discharging each day is a lot of energy and this is dangerous.
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: [XXX] Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Lower control bushings and Main battery Bushings wearing causing noise Yes took vehicle to Jeep Dealership Jeep Dealership did a diagnostic and checks the lower bushings Warning for Stop/Start Service and started this Month
Service Hybrid intermittent light comes on dash with loud beep alarming that something is wrong with the battery.
Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.
Power lift gate will open and close by its self. I have had it looked at and the dealer said to report it as it’s a known issue and no recalls have been issued yet for this year. Have not had a fire yet on this vehicle. But was told it was leaking around the power liftgate control module.
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
See attached document for complaint
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
My vehicles electrical system has completely stopped working due to a software update that Jeep is applying to their vehicles. For some reason my vehicle is not up for recall for this issue.
[XXX], I was driving down [XXX] toward Waynesboro GA, when the radio and dashboard lights started flashing. I assumed that maybe the truck system was resetting when all of a sudden the truck turned off, so I coasted into the middle turn lane on a two lane highway and then the truck filled with smoke from the air conditioning vent and underneath the dash so I attempted to exit the vehicle on the driver side. The truck would not start. Hazard lights would not work. Semi- trucks passing in both directions. My truck was then hit by debris from passing truck while truck was disabled in the middle of the road. The remaining 3 doors on the truck would not open. I had to have the car towed to the nearest Jeep dealership in Waynesboro GA. The dealership can't seem to figure out what's wrong with the truck but want to charge $900 to do a six hour diagnostic. I called Chrysler who is now sending out a third party to do a fire inspection but in the meantime I am out of a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In August 2023 a recall was issued for my vehicle (Recall 56A) for an issue with the Central Vision Park Assist Module. My CVPAM software was updated per the recall. As soon as this software was completed, my backup and forward facing camera has not functioned properly. Initially my backup camera guidelines disappeared and my forward facing camera guidelines would not turn off. My opened a "Star" case with Chrysler and worked on this issue for 3 months, replacing the camera, updating software, replacing two different camera modules and nothing would correct the issue. In November Chrysler told the dealer not to replace any more hardware and they acknowledged there was an issue with the software update that caused the problem. They informed my dealer that an update would come out to correct the issue in either a recall or a dealer notice. On [XXX] my backup camera and my front facing camera stopped working completely. I took my vehicle back to the dealer and they performed a diagnostic on the system. The same error codes were given to them as was before when only the guidelines were missing. My dealer opened another star case with Chrysler on 1/29/24 to look into the issue but as i write this complaint on 2/7/24 I have not received any additional info from my dealer or Chrysler as to when this issue will be corrected. I have been without a backup camera since [XXX] and I feel this is becoming a greater safety concern with all of the children in my neighborhood. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The first occurrence was upon starting the vehicle in a parking lot. The death cluster lit up with power steering unavailable, airbags unavailable, autobrake disengaged, and the the battery warning. The dealership towed the vehicle and replaced the batteries. In April of ‘22 While driving the vehicle the power steering became unavailable, forcing a difficult left turn off a major roadway. The same warning lights came on and the vehicle was not drivable. The vehicle was towed and a new power steering rack and steering gear were installed. Third occurrence was in the driveway recently when again upon starting the same warning lights were on and there was no power steering available. The vehicle is at the dealership now being inspected.
- Due to the use of soy-based wire insulation, a rodents nest was formed and found in the engine compartment. Wires were severely damaged from being chewed. The Electrical system failed with multiple open circuits. Evidently, the car has a design flaw. - Open circuits (exposed wires) pose a risk to the vehicle due to fire. Engine performance was rough due to the loss of some of the engine controls and the TIPM (Totally Integrated Power Module). - Vehicle was inspected by a dealer of the OEM - There was a check engine light, and loss of control electronics (Stop start system control, park assist control, etc. ). Problem first appeared on 11-27-2023.
Battery is not keeping power and vehicle stalled out while going 70 miles and vehicle wouldn’t power on for more than 10 mins even after charging battery. I am getting 12.0V while going 75 miles and i get 14.0 when I am stopped and parked. Had to have vehicle towed to dealership and they said they couldn’t recreate the issue. The dealer didn’t put my engine cover back and my vehicle is still not producing enough power.
Vehicle sets automatic brake when backing up. The back up camera turns red as if something was blocking when nothing is there. When attempting to go in reverse the car kept stoping on its own and putting the emergency break on. It took multiple attempts to get out of the parking lot and has happened more than once.
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