Vehicle Purchased 05/27/2025 6/6/2025 - 9 days after purchasing the vehicle i was left stranded in the parking lot due to the battery issues. The vehicle showed a warning stating to "Service Charging System" and the entire system locked out and the vehicle was towed to to the dealer for evaluation and was there for over a week. When I received the car back they stated it was just the battery and not the charging system/hybrid system. 12/03/25 - While driving on the freeway, warning lights started coming up and the seat belt bell started going off even though everyone was buckled. Then my power steering was disabled, the ABS system was disabled and the breaks stiffened, lane assist was disabled, the airbags were disabled, and the SOS calling, and the engine shut off. When trying to change lanes we had to use extreme force to turn the wheel and the emergency lights wouldn't engage when the button was pressed. Due to the brakes being stiff beyond reason it took us passing 3 freeway exits to slow down enough to force the car off of the road. I had my children in the car and was terrified i was going to be in a crash or worse, lose control and veer off of the road. When i was able to pull off of the freeway, I was not able to drive as the car was continuing to shut off every few feet. I had to have my vehicle towed home and they next day when driving it to the dealer it was still without power steering, the ABS system, Airbags, the brake pedal was extremely stiff and the seatbelt bells were going off even though I had my seatbelt on from first getting into the car. Myself, my fiancé and our children's live were put at risk due to this vehicle failure. I picked my car up from the dealer today 12/5/2025 and they advised this was an issue with a connector that was replaced but the entire system had to be reset. I would also like to include that the vehicle now has an open recall that has no remedy and the dealer/Mfr. have yet to provide any updates.
2023 Jeep Grand Cherokee driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it.
-What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic breaks engaged for no reason. -How was your safety or the safety of others put at risk? It could have caused someone to rear end me. -Has the problem been reproduced or confirmed by a dealer or independent service center? No. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
1) Vehicle lost power in traffic with no warning other then a dashboard red wrench 2) Rear collision warning does not work intermittently 3) Forward collision warning not operable 4) Rain sensing wipers do not work intermittently
I am filing this complaint regarding my 2023 Jeep Grand Cherokee 4xE due to repeated and ongoing electrical system failures that present a serious safety hazard. Beginning in April 2025, the vehicle began displaying the warning “Service Hybrid Electrical System.” Shortly after the warning appears, the vehicle will often shut down completely while in operation. I have taken the vehicle to an authorized Jeep dealership on multiple occasions. Each time, I was informed that Jeep is aware of the defect but that no repair is available, as a required software update has not yet been released. In June 2025, I escalated the issue directly to Jeep. During this time, I experienced an incident in which the vehicle lost all power and shut down on a highway, creating a significant risk of collision. Jeep representatives acknowledged the defect as a known safety concern but advised that there was no available fix. Because I cannot afford to park the vehicle indefinitely, I have been forced to continue driving it despite the dangers. Jeep has only provided one month’s car payment as a “goodwill” gesture, which in no way addresses the underlying safety hazard. In September 2025, after seeing a news report about a recall affecting this model, I contacted Jeep again. Initially, Jeep denied that a recall had been issued. Only after I provided them with the recall notice did they confirm that a recall was in effect. To date, no remedy or repair timeline has been provided. This issue has persisted for several months. Jeep has admitted that the defect is a safety concern, yet they have failed to provide a safe and operable vehicle. I, my children, and other motorists have been placed at extreme risk due to Jeep’s inaction. I respectfully request that the federal safety agency investigate Jeep’s handling of this defect, their delay in providing a remedy, and their failure to ensure that affected vehicles are safe to operate.
While driving, vehicle begins shifting down and jerking to stop. Emergency brake engages while driving.
Vehicle wouldn’t go into gear June 2025 was towed due to service engine, abs braking error, service hybrid error. Messages were cleared and declared “no fix” wait for Stellantis update. 7/2025 vehicle service hybrid went on, vehicle lost acceleration when turning onto road. Brought back to jeep service indicated “no fix” Stellantis/jeep aware of issue. Customer states SERIVE HYBRID LIGHT TURNS ON AND THE VEHICLE IS LOSING POWER ON AND OFF VERIFIED CONCERN, CODE B273C-00, DOCUMENTATION FROM JEEP THIS ISSUE, IT IS A KNOWN ISSUE WITH NO REPAIR AVAILABLE AT THIS TIME, IT IS NOT RECOMMENDED TO PARK THE VEHICLE INSIDE UNTIL A REPAIR CAN BE PERFORMED Warranty COURTESY VEHICLE INSPECTION Section: SEE ATTACHED KNOW YOUR VEHICLE REPORT FOR INSPECTION RESULTS Warranty Claim Type:
Forward Collision system and rear collision system (Park sense) are malfunctioning/not operating properly. Dealer stated that it is a "known issue with no known fix." I had two incidents that almost resulted in accidents before I assumed that the system was not working properly. There a no warning lights or indicators showing faults with the systems.
While driving, the vehicle sends a message that the automatic cruise control has shut down, the car starts slowing down and doesn't respond to pressing on the gas. Only recourse is to move off to the side of the road, shut everything down and turn it back on. The batteries show two miles left on the electric system. This is the second occurrence. Both have occurred at highway speed.
My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes FIVE, recalls related to the powertrain system. This last visit (today) I was told that Stellantis acknowledges the issue, but does not have a fix. This vehicle was clearly not ready for production and Stellantis needs to be held accountable to it's customers.
The 2024 Jeep Grand Cherokee 4xe's Automatic Emergency Braking (AEB) system engaging while turning left when there was no car or pedestrian in front of us. This scared us as the car stopped in the middle of a large intersection putting us all in danger of potentially getting hit. The BRAKE message appeared followed by three loud beeps before the car applied full pressure on the breaks and brought the car to a full stop.
Was driving in a neighborhood and slowly turning at a 4 way stop, parking brake self engaged causing the car to slam to a stop and was unable to press gas. Had to put the car in park and restart (with shutoff for 30 seconds) before I could move and was stuck sitting in the middle of an intersection.
Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working
This vehicle does not alert or activate forward collision warnings or automatic braking. Other reports from 2022-2023 by Grand Cherokee owners confirm that the system is not working for many Grand Cherokee.
Jeep Cares case [XXX] While driving with Lane Keeping Assistance/cruise control enabled, on a dry clear road (XXX) Between Exit [XXX] and Exit [XXX] - both directions. It has happened elsewhere, but these are our major commuting route. The jeep would all the sudden veer to the right or left out of the lane, and we would have to fight the lane tracking to keep it centered in lane. Our Jeep Wrangler has been in the repair shop for at least 4 occurrences of the issue. 1st was initial diagnosis at about 6,000 miles. Was told that the sensors needed realignment and to bring back so they could keep for the day and it was long process. At that appointment we were told that the alignment was out and needed to be adjusted. During the adjustment, a part was damaged and needed to be replaced, the replacement part was damaged requiring a 3rd part. Time in shop was almost 30 days. 2nd attempt was about 24,000 miles. This time the alignment of sensors was performed, but on test drives, it still ended up pulling to the right and repair shop consulted with Jeep engineers about the situation and determined that at least one part needed to be replaced. Time in shop was another 30 days. After this repair, it pulls even harder and requires additional force to maintain center lane, including more occurrences pulling to the left into oncoming traffic. At 35,000 miles, opened case with Jeep Cares as warrantee is due to expire at 36,000 miles. Jeep currently at repair and after multiple test drives... they are not able to find the trouble. This is a safety issue as it unexpectedly pulls the vehicle into oncoming traffic. We have 2023 Jeep Compass with similar system with no issue Dealer and Service location: Hendick Chrysler, Jeep Ram 7630 Hendrick Auto Plaza NW Concord, NC 28027 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The automatic emergency braking system activates randomly while driving abruptly stopping the vehicle in traffic. This has happened several times and we no longer feel safe driving. Luckily no one has been behind us when it happens otherwise I feel a crash would be unavoidable. The vehicle has now been to the dealer twice with no repairs made. The techs are always unable to duplicate the concern. Last time this happened my wife was driving around 40mph when the crash warning message flashed and stopped the vehicle. (no one was in the way).
Massive alerts, on and off every few miles, then power steering locked out when pulling into an intersection. Almost was hit. Luckily, I was able to put the car in reverse and back into the side street. This needs immediate attention. Had the vehicle towed to dealer.
This vehicle had a software update for the cross traffic warning and rear view camera. The camera is working but since this update, the cross alarms do not work consistently. Just today, I almost backed into a parked car, no alarms or anything.
I have owned this car for almost 1 year. from day one this "radio" area 10" screen with a computer behind it has been over heating and glitching out. The effects of this are several and random. Freezing and restarting randomly. Calls dropping from car to phone and back again intermittantly. While using gps maps will freeze so i miss turns and i am not where the maps says i am. After reversing the backup picture on screen from camera will sometime freeze on screen even 5 min after I am moving forward and it is a frozen picture. Most recently a disturbing saftey issue is that i was backing into my driveway and the screen froze and not backing up warning sound or visual was real time and i almost hit my fence, as my screen showed green lines and that i was plenty far away when in fact i was inches from the fencing. The dealership has replaced the glass screen but NOT the modual or computer behind it. They have sent me softare updates over the air. I have heard from them and from others this is a major issues with this model and year with these panasonic computers in them. I am very sad and frustrated about this!
I have towed this vehicle behind my motorhome for the past year and have used a Brake Buddy system to stop the vehicle should it ever break away from the tow brackets. I used the Brake Buddy system for 5 years on a 2016 Jeep Grand Cherokee prior to buying this 2023 Jeep Grand Cherokee and have never had any issues before. Recently, while towing the vehicle, I set it up for towing as Jeep recommends and either had a malfunction of the Automatic Electronic Brakes (AEB) or the Brake Buddy. Even though the tires never developed a flat spot on them due to dragging the vehicle, there was pressure applied to the brake pedal that caused the brakes to get so hot that the rubber brake lines melted at the fittings or blew out of the fittings causing me to lose all fluid. The NTHSA requires that all light-duty vehicles have AEB systems installed on them by 2026. I questioned Jeep as to the cause of my issue and they determined it was not their fault. I contacted Brake Buddy and they claimed they were just recently made aware of this problem and have since determined their system is not compatible with AEB equipped vehicles. I have talked to several installers that set up tow vehicles to be towed and they are of aware of this. Who has the responsibility to inform the public and industry that there is a problem here? Jeep advertises their vehicle is towable with all 4 wheels on the ground but makes no mention of having to install a State Law required braking system in the tow vehicle or potential compatibility issues. Had this tow vehicle come loose, it could have cause damage and potentially the loss of life!
Multiple times during the day I have a number of alerts popping up in my dashboard. These include the blind spot monitoring which continues to go on and off. Braking system, ect. Please see pictures.
While driving lost the power brakes making stopping vehicle incredibly difficult having to apply excessive force to brake pedal and shift into neutral to stop. Vehicle could not be driven for service and needed to be towed. If my wife had been driving her car, she would not be able to stop as I (her husband) had to apply leg force as much as I could apply to get vehicle to slow down and had to shift to neutral to stop. We avoided being in an accident but it was very close. Vehicle has been towed for repair and currently do not know what is wrong with the vehicle but it is definitely a safety concern.
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks.
I have a 2023 Jeep Grand Cherokee 4WD Overland, If the federal safety agency would do a web search this issue is a common issue that many people are complaining and concerned about. The forward collision warning with automatic braking is NOT functioning or has been turned down where it is completely ineffective or is not functioning at all. I have had my vehicle in two different Jeep dealerships and have been told that the system is functioning and not showing any error codes. I have an active case working under Jeep (Case # [XXX]) and my vehicle was inspected by a Jeep representative on [XXX], who also claims that the system is working. I have driven several different makes of vehicles with a Collision Avoidance System and have seen and experienced when this system functions properly, I am a Police Officer and currently drive a 2021 Chevy Tahoe with this system and have had many alerts in the two years I have driven this vehicle. I have approximately 12,500 miles on this Jeep and have NOT had one alert with this amount of mileage, I have has a couple close calls where I have had to take evasive action and heavy braking to avoid a collision and not even had a warning of any kind. There are to many people complaining of this same issue and many of the same people are quoting the same company verbiage and quotes from the jeep service departments saying that the system is functioning correctly, and there is no way to test the system. Please look into this issue and research just how many people are complaining of this issue, if your going to advertise and promote a safety system on vehicles you should have an expectation that the system actually works. Any safety system that is not functioning properly puts people in danger when the said system would prevent or minimize damage in a collision situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2023 Grand Cherokee Limited. The contact stated that while driving with her daughter, at approximately 2 MPH in a parking lot, the sun visor was pulled down and as she glanced in the mirror unaware of the surroundings, the vehicle crashed into a pole. No damage to the pole. The contact sustained chest injuries, and the contact's daughter, in the passenger seat sustained a leg injury. Both required medical attention. A police report was filed. The contact stated that the Forward Collision Alert did not detect the object in front of the vehicle as intended. On another occasion, while driving at 50 MPH, the feature did not detect a vehicle that suddenly stopped in front of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
I am reaching out to discuss a serious and concerning issue I recently experienced with my Jeep Grand Cherokee L. While driving, the vehicle suddenly lost power steering completely, making it incredibly difficult to control. This was not only unexpected but also quite frightening, given the potential for accidents in such situations. To add to the concern, about six warning lights illuminated on the dashboard. Notably, messages like "Blind Spot Monitoring System Unavailable", "Lane Assistance", and, most critically, a warning about the power steering were displayed. I noticed the check engine light come up as well and the detectors on my mirrors were lit up as if the entire system was malfunctioning. Having looked into potential causes, I came across a recall notice for the 2021-2023 Jeep Grand Cherokee L models regarding a steering assembly issue. I am deeply concerned that my vehicle might be affected by this recall and, considering the risks associated with such failures, I believe this matter needs urgent attention. Additionally, I had my little one in the car and am deeply concerned that we could have potentially been involved in an accident related to the malfunction. I’m reading that others have experienced the same issues
My emergency braking system doesn’t work and jeep corporate can’t fix it. The car won’t stop and won’t notify me in an emergency and it’s not safe. The dealer gave me a second jeep and it has the identical problem. That vin is [XXX] . The dealer also said they have no fix for this issue. Please contact me [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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