I accidently backed into a tree when my parking warning system and blind spot warning system didn't work. Damage to my vehicle was to the right rear quarter panel, bumper, tailgate and tail light. It was only after the accident occurred, that I found out that Jeep had a recall for the rearview camera visibility system. I feel that Jeep should be responsible for the repairs. My insurance company advised me to file a complaint with you and also with Jeep before they become involved. Please advise me as to what steps I should take. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2023 Jeep Grand Cherokee driver assistance complaints
Page 3 of 3: complaints 41 to 57 of 57, newest first, as owners wrote them.
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We have a recently purchased Jeep L with 5200 miles on it. Never off road, just a family commuter. Today my wife was driving the car for the second time and the power steering went out completely and it was very hard to turn the wheel. A bunch of other likes came on like the adaptive cruise and active lane management and front collision icons. The dash was lit up with warning including a large steering wheel icon in red. We shut the car down and restarted multiple times and the issue was still there. After 15 minutes of being on the phone to get it towed to the dealer, the issue went away on the next start with just a check engine light remaining.
While turning left, vehicle hit brakes on its own, driver and two passengers experienced neck pain. Two vehicles behind both screeched to a halt. There is dash cam video, but won’t let me upload.
-The front and rear camera work intermittently, and yes it is available for inspection upon request. - During the morning, afternoon, or during the night, the package that includes the security that the vehicle has about vision by cameras does not work, putting their own lives and others at risk by not seeing the blind and low spots from the Jeep Grand Cherokee Summit Reserve 2023, causing a fatal accident. - The has been confirmed by a dealer because me personally and my wife have delivered the Jeep Grand Cherokee Summit Reserve 2023 with the problem in its maximum expression to the dealer. - The vehicle has been inspected more than eight times, but the dealer technician and Chrysler technician don't know yet how to fix the problem. Non exist any warning lamp, messages, or other symptoms of the problem before the failure.
Airbag requiring service light came on at 100 miles. Then the SOS call button was stuck lit up with an error message on the touch screen every time vehicle was started. Then the AEB system went off while driving (not in danger of being in a crash) and brought the vehicle to a stop and put itself in Park and shut off. Vehicle would not start again after that. Had to get it towed
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
Bought the vehicle new. At around 3000 miles the vehicle dash had all dummy lights on and giving me all warnings. Then while driving the vehicle dash started flashing on and off and the vehicle started loosing power. Has been sitting at the dealer for 2 months. No time when parts are coming and if it's fixable. Advised to contact Chrysler and already did. Keep getting round around and case numbers with no resolution.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the back-up camera froze. The contact stated that the system was rebooted; however, the failure recurred. The vehicle was taken to the dealer and the mechanic performed a software update; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 500.
While driving the vehicle on two different occasions. One was out of town and the screens and dash board going black. I tried turning off the vehicle and back on to reset it. It did not work! Then on another occasion the screen went black would not power off. The dash screen read ALM and cruise control unavailable needs service. I drove straight to the dealership and showed them. They scheduled service the next day. Got a call one of the service technicians was aware of the situation and stated Chrysler needed to provide a recall on the 2023 Jeep Grand Cherokee or create an update for the software system. Vehicle is still not fixed. I do not feel safe driving this vehicle.
When slowing down at a stop sign, in snowy conditions, the vehicle went into brake assist and locked the brakes up. Causing the vehicle to slide at an interesting and collide with another car. I had complained several times to the dealer about the braking system being to sensitive and touchy before the accident. This was purchased new and the accident happened about 1800 miles on it. Also, the air bag did not deploy. I was told by the dealer, it was because the impact was not hard enough. But the alerts on my phone, said air bag failure Since the accident, I have had this jeep back to the dealer several times. I asked for a full brake inspection, because I have never driven a vehicle that 1- brakes for you for no reason, 2- extremely touchy. The dealer service dept admitted the brakes were touchy, and drove an identical model to compare, and concluded that it must be normal. Didnt actually inspect them. It is NOT normal, and I do not feel safe driving this vehicle in the winter. I have since turned off all brake assist options in the settings, but it is still auto braking. Today at about 3000 miles, when slowing down to make a turn, the emergency braking system started acting up with no one close to me. There is something very wrong with this system, and needs to be addressed before serious injuries happen.
The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car
Crunk up the vehicle to leave work and power steering immediately went out, messages and warning lights saying lane departure and blind spot warning were unavailable. No issues prior to this. I drive it to work with no issues or warning lights. I had it towed to dealership because it was unable to be driven. Thank God I was just in a parking lot and not driving down the highway when this happened. It can cause a wreck, killing myself and or another person in the vehicle with me as well as other people involved in the crash. Dealership gave me the run around and I was not able to speak with just one person. Nobody there was communicating with each other causing more chaos and frustration. This Jeep only has 3,315 miles on it so it should not be doing this.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while shifted in reverse, the rear-view camera failed and displayed a blank screen. The contact then stated that the front camera then failed and displayed a blank screen. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a software glitch that needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that they were aware of the issue with no time frame. The failure mileage was approximately 25.
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
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