My 2025 Jeep Grand Cherokee 4xe began with an intense burning smell followed by the “Service Hybrid Electric Vehicle” warning light illuminating. After this, the vehicle experienced numerous electrical issues with the infotainment system, and the air conditioning failed. At one point, both the service and battery lights came on and the car lost all power, would not shift from park, and could not move. The service light continued to illuminate a total of eight times. During the seventh and eighth occurrences, the vehicle became unsafe: once while stopped, the electric and motor systems appeared to fight for power, and the next time while traveling around 55 mph, the car suddenly lost power and rapidly decelerated, creating a serious risk of a rear-end collision. This problem has been reproduced by the dealership, who attempted to replace the Module Control Module without success. Dealership and myself contacted the manufacturer and were told there is currently no fix and to “hang tight” until one is available. Due to the severity and ongoing nature of the issue, I have also filed a claim with NCDS USA for further support.
2025 Jeep Grand Cherokee transmission complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
When driving the vehicle, it appears to shift roughly and at times, it seems that there is no power to the vehicle.
When driving the vehicle the check engine light would flash adn the car would start shaking, we took it to the dealer and they said they did a update it was all set, on the way home we had the same issue execpt worse so we had it towed to the dealer and they installed a ignition coil, we picked it up and the same issue. We're now told it needs major engine work and there waiting on parts but we can drive the car until the parts come in because the dealer does not have a loaner but the vehicle is not safe to drive, Chrysler refused to take the car back and refused to do a buy back. The dealer does not respond and chrysler has not been any help.
I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshifting it also howls when starting and sounds like a dieselThere is a very strange unstable feeling to the vehicle when traveling at pretty much any speed but when you get to the highway speeds, you feel very unsafe. It feels like you’re pulling a trailer, but you’re not as the best way I can describe it. This has been going on since about. I don’t know week five or six after buying the vehicle as I’ve stated I’ve taken it in multiple times. It wasn’t until I got the manufacturer involved that they’ve actually kept the vehicle and are apparently doing things… we’ll see. My reason for contacting is because I have driven a number of their loaner vehicles which were also grand Cherokee And at least half of them I was experiencing the same thing as I was in my own that seems to me like an issue…. the loaner I am currently driving I’m going to have them pick up with a tow truck because I don’t feel safe driving. It has not even half the miles on it than mine does and it’s worse than mine… to me that presents a problem. There are also weird electrical issues. The key fob doesn’t always let me in the door. I have to do it manually. It’s not communicating with the car. The gearshift just all of a sudden locks up and dash reads to put it in Park before I can put it into gear to proceed further. Sometimes the liftgate will not close. I have to do it manually and then it’ll catch the latch and pull down. I do feel there’s a safety is xxx
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