2025 Jeep Grand Cherokee problems

Filed Nov 9, 2026 · Electrical, Engine · WV

I am filing a formal safety defect complaint regarding an acute, uncommanded deceleration event caused by an unintended Auto Start-Stop system engagement and electrical failure at highway speeds in my 2025 Jeep Cherokee (~22,000 miles). Incident Description: On XXX, while traveling westbound on [XXX] toward [XXX], at approximately 75 mph in normal highway traffic, the vehicle's Auto Start-Stop feature engaged unexpectedly and automatically while in motion. Simultaneously, the instrument cluster flashed and experienced a partial blackout, failing to display the vehicle's speed (MPH) and engine RPMs. This malfunction triggered immediate, uncommanded engine braking / rapid deceleration, dropping the vehicle's speed from 75 mph down to approximately 40 mph within seconds, without any brake pedal application. Risk Assessment & Recovery: After several seconds, the instrument cluster rebooted to normal operation, throttle response returned, and the cluster indicated that the Auto Start-Stop feature was active. I immediately deactivated the system manually via the center dash control to prevent recurrence. While light traffic on [XXX] prevented a rear-end collision, this sudden, uncommanded 35-mph drop in speed presents a severe hazard of high-speed rear-end impact, loss of vehicle control, and chain-reaction collisions on congested freeways (such as nearbY XXX). Current Status: •The vehicle was delivered to Greenbrier Motor Company in [XXX], and checked in with Service Advisor [XXX]. •The dealership has taken custody of the vehicle for electrical/diagnostic evaluation and provided a loaner vehicle. •A corporate inquiry has also been initiated with Stellantis / Jeep Customer Care. This submission is made to ensure federal records document this hazardous powertrain/electrical failure mode for potential defect trend analysis. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 21, 2026 · OH

2025 Grand Cherokee Laredo Drivers side B pillar is making a creaking sound and popping noise that started now and again and then became more consistent. We have had it at the dealer under warranty currently and they have had the car more than my wife and I. three attempts made and still no permanent fix, though they have replaced the door striker and the manager said welds looked good but still it does not sound right. The passenger B pillar makes no noise at all. Jeep HQ Corporate office under customer service has been contacted twice now. Old case 9749-9837 and new case 9842-0468. I have notified the service manager at the shop and will be contacting them for an appointment for a fourth attempt to get this resolved before filing possible lemon law form.

Filed Oct 20, 2026 · Transmission · NV

The vehicle experiences severe drivetrain binding, mechanical clunking, and erratic 4WD electronic timing failure while operating at normal driving speeds. During acceleration (27–28 mph, transitioning from D4 to D5 gear), the automatic 4WD transfer case / front axle disengages abruptly under load, causing an audible mechanical clunk and drive-line shock. During deceleration (31 mph down to 15 mph, downshifting from D6 to D4 gear), the 4WD system forces a re-engagement of the front axle, creating a heavy binding shock and severe mechanical clunk. This uncommanded electronic engagement and disengagement failure creates vehicle hesitation, drivetrain binding, and a potential loss-of-control hazard while driving. The issue is available for inspection and has been documented on video.

Filed Oct 19, 2026 · Brakes, Engine · FL

1).While driving the message shows up: Vehicle is not in park. Then the motor shuts off (at any speed). This happened several times (I was on my way to take my wife to chemo infusions)! This is very dangerous when driving and caused almost an accident on the highway!!! 2), When turning the motor on, the seat moves into the pre-set drivers position, then moves back again and then the motor shots off. The car can't be driven then for a few minutes.

Filed Oct 17, 2026 · Brakes, Electrical · FL

Suddden engine stalls/electrical shutdown while in motion, causing total loss of power steering and power Other incidents of while traveling at 65-70 mph on the interstate the vehicle suddenly suffered a power failure and dropped into a dangerously low gear at low speed. The engine wound up drastically, causing a severe spike in RPMs, but when pressing the gas pedal, the vehicle refused to move or increase speed.spedometer read 20 mph. I videoed this when it happened.

Filed Sep 30, 2026 · NY

I was driving on the highway when the sunroof on my JGC exploded. I checked for a debris, ie rock, stick, inside the cabin and found none. There was no other damage to the auto other than the sunroof.

Filed Sep 29, 2026 · Transmission · 8,200 miles · MD

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while his wife was driving 45 MPH and depressing the accelerator pedal, the contact heard a loud sound coming from the front of the vehicle and the vehicle lost power. No warning light was illuminated. The contact shifted the gear shifter into neutral(N), then to drive(D), and the vehicle operated intended. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was unknown. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact to call while at the dealer. The approximate failure mileage was 8,200.

Filed Sep 16, 2026 · Electrical, Engine · OH

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

Filed Sep 9, 2026 · Brakes · CO

On XXX at approximately 1:32 p.m., I was stopped in a Starbucks drive-through in my 2025 Jeep Grand Cherokee 4xe. The vehicle was completely stopped and my foot was on the brake pedal. Without any intentional acceleration input from me, the vehicle suddenly lurched forward. The movement was significant enough that I initially believed the vehicle behind me had struck my Jeep. I then confirmed that the vehicle behind me had not made contact with my vehicle. Fortunately, I had left sufficient distance between my Jeep and the vehicle in front of me, and no collision occurred. This is the second serious unintended vehicle-control event I have experienced with this vehicle. I previously submitted the federal safety agency Complaint #XXX after the vehicle unexpectedly applied severe braking while I was driving, without an apparent obstacle or braking input from me. The sudden deceleration in that incident caused the seatbelt restraint to injure my chest. Following the first incident, the Jeep dealership retained the vehicle for approximately one week but was unable to duplicate the condition or determine its cause. I subsequently reported the incident to Stellantis. Stellantis has opened escalated Case #XXX and has now assigned a third-party investigator to inspect the vehicle. I am submitting this additional report because the vehicle has now exhibited two separate unintended vehicle-control events: unexpected severe braking while driving and unexpected forward movement while completely stopped with my foot on the brake. I no longer feel that the vehicle is safe to drive. Vehicle: 2025 Jeep Grand Cherokee 4xe VIN: [XXX] Prior the federal safety agency Complaint: XXX Stellantis Case: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 8, 2026 · Brakes · AR

2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOWN.” The clicking concern originally began much earlier in the vehicle's life and has continued despite repeated service visits and attempts to diagnose the cause. During this most recent visit, the vehicle also had a red brake warning displayed on the dashboard. The dealership advised me that this warning was related to a computer issue that required a reset. The reset was performed and I was advised that the braking system was functioning properly. The warning has not returned as of the date of this complaint. I am including this only as part of the vehicle's service history. My primary concern is the recurring clicking during acceleration and deceleration. The cause has not been identified or corrected despite repeated warranty service visits. The manufacturer has also been notified of this ongoing issue. I have repeatedly requested that my manufacturer case remain open while the concern remains unresolved, but the case has previously been closed despite those requests. The vehicle remains under the manufacturer's warranty. I am submitting this complaint so that the recurring unresolved condition is formally documented with the federal safety agency in the event that similar complaints are reported by other owners.