Dealer has not responded to safety recall in reasonable amount of time, (3 months so far).
2002 Jeep Liberty suspension complaints
Page 11 of 18: complaints 281 to 310 of 494, newest first, as owners wrote them.
Dt*: the contact stated a the federal safety agency recall letter #f23 was received regarding the lower ball joints. The dealer was contacted, who stated that they only receive 3 replacement ball joints a month. Therefore the contact was placed on a waiting list of over 100 consumers. The manufacturer was also contacted, who confirmed that there was a back order for replacement parts. The contact expressed concerned that the ball joint separation could result in a loss of steering control and cause a crash without warning.
Dt*: the contact stated a the federal safety agency recall letter # f23, for the suspension: front: control arm: lower ball joint, was received on 11/01/2006 and immediately went to the service dealer the next day to schedule the recall repair. The contact was informed the replacement parts were back ordered and the service dealer would call when the parts were available. The manufacturer was not alerted.
Dt*: the contact stated there was no problem with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. The parts needed to repair the vehicle were not available. The manufacturer confirmed the parts were not available.
Dt*: the contact stated no problem had occurred with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Dt*: the contact stated no problem had occurred with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Dt*: the contact stated no problem had occurred with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Dt*: the contact stated while driving various speeds, there was a pronounced vibration within the front suspension. The vehicle was inspected by an independent repair shop who determined the front lower ball joints needed to be replaced. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available.
Dt*: the contact stated the notice for the federal safety agency recall # 03v460000, which pertains to the lower ball joint, was received. The vehicle was taken to a service dealer, where the service manager informed the contact that there was a shortage in parts. The contact then notified the manufacturer, who gave the same response.
Dt*: the contact stated a recall letter was received # 03v460000 regarding the suspension: front: control arm: lower ball joint. The dealer was contacted, who stated that the recall part was unavailable to perform the recall work; the manufacturer had not shipped out the recall parts for over a month. The contact was waiting for parts to arrive for the recall work.
Dt*: the contact stated recall # f23 was received for the suspension: front: control arm: lower ball joint, the contact called to schedule the recall repair with the service dealer. When the vehicle was taken in for the scheduled service, the dealer informed the contact, the parts were not available. When the contact returned the following week as requested, the parts were still not available and no date could be provided. The manufacturer was notified. Updated 12/05/06.
Dt*: the contact stated while driving 45 MPH on normal road conditions the vehicle pulled hard to the right. Prior the incident the vehicle was subject to recall #03v460000 where the suspension control arm was replaced. The contact asked the dealership if the alignment was included in the recall and they indicated that alignment was part of the vehicle's normal maintenance. The manufacturer was contacted who confirmed the dealership statement. The contact was concern because the misalignment created by the suspension repairs could be the cause of a fatal accident.
Jeep is failing to provide parts to dealers for a recall that was issued on 2002 jeep liberty's. They should be providing parts for recalls before they send parts to the assembly lines. They have a duty to provide repairs to current customers.
Dt*: the contact stated the replacement part for recall f23 for the suspension: front: control arm: lower ball joint, was not available at the service dealer. The vehicle was added to a wait list of 60 other vehicles waiting for the part. The service dealer was not receiving the parts at 3 a week as other dealers were. The vehicle was added to other wait lists. The manufacturer informed the contact a refund would not be made if aftermarket parts were used.
Dt*: the contact stated after receipt of the federal safety agency recall letter # 06v288000 regarding lower ball joints, an attempt was made to schedule remedy repairs with the service dealer. The service dealer determined an appointment could not be made until parts were available. The manufacturer was not contacted, however the manufacturer was going be contacted for further details.
Dt*: the contact stated the recall notice # f23 for the suspension: front: control arm: lower ball joint, was received in early september of 2006. On 09/20/06 the contact tried to schedule a recall repair at 4 separate service dealers, who all asked the contact to call back in two weeks, but would not provide an estimated wait time for service or add the contact to a wait list. When the manufacturer was notified, the contact was informed the vehicle should be parked until repairs were possible. Updated 11/30/2006 -
Dt*: the contact stated the manufacturer was not providing the recall parts needed fast enough for recall # f23, regarding the suspension: front: control arm: lower ball joint. The contact tried to schedule the recall service in early october of 2006. The vehicle was placed on a waiting list for the backordered parts. The manufacturer was not contacted. Updated 12/1/20006 -
Dt*: the contact stated there was a recall on the lower suspension ball joint control arm #06v288000. The recall repair was not performed in a timely manner. Both the service dealer and manufacturer determined it would take 18 weeks to perform the remedy repair. When the contact was informed of the wait time for repairs after waiting two months. The contact expressed that it is not their intention to be jumped ahead in line but the manufacturer needs to be accountable for their recall.
Dt*: the contact stated a the federal safety agency recall letter # f23, for the suspension: front: control arm: lower ball joint was received, and the service dealer was contacted to schedule an appointment. The service dealer informed the contact other vehicle owners were already on a wait list and the contact would have to wait. The manufacturer was not contacted.
Dt*: the contact stated no problem had occurred with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available. Updated 11/30/2006 - the consumer was told that the dealer only get 3 replacement parts per week. The consumer is number 90 on the waiting list and at that rate the consumer will have to wait 30 weeks to get the part replaced.
A vehicle recall was issued on my 2002 jeep liberty. There has been no failure, accident or injury as of the date of this complaint. The recall is titled safety recall f-23--lower ball joints. I first received notice of the recall some time in september of 2006. I made an appointment with my dealer and took the vehicle in. The dealer indicated they were having problems getting the ball joint parts from chrysler. Chrysler was not releasing enough parts. I have called several times since then with the same response. This past week, I went in to the dealer and inquired again. The dealer informed me that he had a stack of other customers as well (he showed me the stack of work orders). He indicated he has called chrysler to complain about the lack of parts. Chrysler keeps providing the same song and dance, namely that the parts will be shipped. When he asked what he is supposed to tell his customers, the dealer was given the blunt reply, "tell them the parts will be shipped." no date was given for shipping. Having worked for a vehicle manufacturer as general counsel and having been involved in recall matters, I find this lack of attention to this recall particularly disturbing. Frankly, I want my vehicle fixed and fixed now. My wife and I have a newborn son and I am very nervous about taking any of the family in a vehicle that could have a failure in the ball joints that chrysler says "can result in a loss of steering control and could cause a crash without prior warning."
Dt*: the contact stated upon receiving a recall letter # 03v46000 in regards to the front suspension lower ball joints, the dealership was contacted, who indicated there was a waiting list for the required parts to perform the recall repair. After a month, the parts had not arrived yet. The contact was very concerned because the recall clearly established the safety risk involved in the safety defect. Updated 11/30/2006 -
Dt*: the contact stated no problem had occurred. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
There is a safety recall for my 2002 jeep liberty, safety recall f23 - lower ball joints. I received the recall in the mail over 6 weeks ago and have tried to get it fixed every week, calling regularly and even going in for service - only to find that the dealer does not have any parts. I have now contacted daimler chrysler who is unable to offer any solution they have no parts available nor have any idea when parts will be available.
Dt*: the contact stated a the federal safety agency recall letter #06v288000 regarding, suspension:front:control arm:lower ball joint was received on 09/27/06. The vehicle was taken to the dealer on 10/02/06, but the recall parts were unavailable. The contact expressed concern because the vehicle posed a serious risk if driven prior to the recall work, which had not been repaired due to the lack of replacement parts.
This problem is concerning a 2002 jeep liberty sport 4x4 3.7lt. During a slow left turn the driver side front spindle and top ball joint failed. I am the original owner of this vehicle. This vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. I believe that the spindle and top ball joint in question were defective. Within weeks of purchasing this vehicle I returned to a service center with the complaint of the thumping noise from the front end when making turns(have receipt). I was told that there was no problem, the dealer could not duplicate the problem. I complied with the first lower ball joint recall and now the second recall. I attempted to bring my concern to the manufacturer although they were unwilling to listen. I am truly concerned with the front end of the jeep liberty. If my wife would have been on the interstate at 55 MPH the vehicle would have rolled without question. Please forward my concern to all applicable parties and address this with the manufacturer. Without investigation of these component failures life and property could be at risk.
Consumer requesting reimbursement for the towing cost associated with the failure of the ball joints. *ts
Dt*: the contact stated a recall letter was received for recall #f23, for the suspension: control arm, lower ball joint. When the service dealer was called to set an appointment, the contact was added to a waiting list and informed there was no estimate, as to when the parts were available. The manufacturer was notified.
Dt*: the contact stated there was a the federal safety agency recall, #06v288000 regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Dt*: the contact stated the dealer was unable to perform the recall work #06v288000 regarding the suspension lower ball joints, because the replacement parts were unavailable. The contact notified the manufacturer, who provided no assistance. Updated 12/1/20006 -
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